CAROLINE A. WILSONEnergized Pro @ Your Service 803-834-5856 (home).706-248-5640(cell) Columbia, SC 29229 wilson.a.caroline@gmail.com or energizedpro1@yahoo.com

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PROFESSIONAL EXPERIENCE

Georgia Options, Bogart, GA – August 2015 – July 2016 Records Coordinator/Supervisor Executive administrative, customer service and clerical daily functions: Create standardized procedures and

reconstruct processes in all areas that pertain to records, create Power Point training material, Extensive use of Excel, Access, and Word.

Clarke County Health Department, Athens GA -- March 2015 – August 2015 Bilingual Clerk/Counselor Greet, interview, and workup patients charts, schedule appointments, collect fees for service, answer phones, obtain

confidential information from patients, enter information into computer, and use of filing system to retrieve and file paper work.

Temporary Assignments: November 2008 – August 2014

Johnson & Johnson, Athens, GA Engineering Qualification Coordinator Utilize PowerPoint, Word and Excel. Manage and maintain monthly scheduling status of related activities.

Ricoh, Duluth, GA Account Resolution Associate . Customer Service

Provide information to callers, interact with clients, compose memos, research projects as requested, & create reports. Answer incoming and make outgoing calls while using the company’s database to research and solve and scheduling appointment issues.

Alcon Pharmaceutical, Atlanta, GA Data Researcher . DCM Document Control Specialist Transfer data and monitor multiple databases to keep track of all database updates. Research data of employee records, transfer data between programs, and process relevant queries.

Snelling Staffing, Atlanta, GA Bilingual Administrative Assistant Answer incoming and make outgoing calls, translation, and interpretation (English/Spanish) • Schedule appointments

and provide information to callers, interact with drivers, and other duties as assigned. Monitor company database to keep track of driver and customer schedules and complied, planned and executed customer request.

Goodman Networks, Alpharetta, GA / Cadillac Jack, Duluth, GA Project & Bilingual Product Compliance Coordinator

Keep track of databases and coordinated general project management support with successful results • Complete research, analyzes and gather information to submit to government agencies. Perform translation, interpretation and incoming and outgoing conversations (English/Spanish).

Abbott Pharmaceuticals, Marietta, GA Document Specialist . Pharmacovigilance Assistant Database importing, exporting, queries, minor data clean-up, bar-coding, prepping, document preparation, formatting,

regulatory file verification, and generate technical data. Provide staff support as needed with FDA regulatory submissions, archiving individual cases, preparation and mailing

of follow-up letters and other duties as needed. Assist with preparation of non-serious reports tracking and reconciliation of submission documents and with daily

case processing procedures.

Caroline A. WilsonPage 1 of 2

PROFILEA cross-cultural bilingual communicator, strong customer service talent, excellent writing and leadership management skills, computer proficiency, a result oriented professional, organized, detailed, diversified, analytical thinker, work enthusiastically with others toward a common goal, inventive, personable, reliable, conscientious, diligent, a self-starter, and a motivator, exceptional people skills.

SOFTWARE AND SYSTEMSMS-OFFICE, Outlook, Internet applications, Access, Publisher, Desktop Publishing, Oracle, SAP, Documentum, Use of Hosting and Domain services to create Websites. Lotus Notes, Clintrace, Scan Request, Paradox, Cognos, PACT, CARS, Interact, AS-400, Rumba, expense reporting, Beacon, Quick Books, Ariba, Data entry systems, Knowledge of Macintosh computers and software. Troubleshoot computers and copiers, electronics, customer services professional.

PROFILEA cross-cultural bilingual communicator, strong customer service talent, excellent writing and leadership management skills, computer proficiency, a result oriented professional, organized, detailed, diversified, analytical thinker, work enthusiastically with others toward a common goal, inventive, personable, reliable, conscientious, diligent, a self-starter, and a motivator, exceptional people skills.

SOFTWARE AND SYSTEMSMS-OFFICE, Outlook, Internet applications, Access, Publisher, Desktop Publishing, Oracle, SAP, Documentum, Use of Hosting and Domain services to create Websites. Lotus Notes, Clintrace, Scan Request, Paradox, Cognos, PACT, CARS, Interact, AS-400, Rumba, expense reporting, Beacon, Quick Books, Ariba, Data entry systems, Knowledge of Macintosh computers and software. Troubleshoot computers and copiers, electronics, customer services professional.

EDUCATION

Associates in Business Administration Katherine Gibbs College - Livingston, NJ December 2004

Diploma in Digital Electronics DeVry Technical Institute - Woodbridge, NJ October 1992

Bachelor’s in Business Information Systems Ashford UniversityDegree Still in Progress

LINKS

https://www.linkedin.com/in/carolinecockburnwilson

ADDITIONAL INFORMATION

I have the natural ability to communicate, manage, and supervise people, databases and paperwork. I am very detailed oriented, energetic, positive, hard worker. I am seeking an opportunity that will keep me stimulated and one that would allow me to go as far as I am able to go.

Caroline A. WilsonPage 2 of 2

TECHNICAL SKILLS Microsoft Office (10+ years), Spanish (10+ years), Pharmaceutical (10+ years), Senior Administrative (10+ years), Supervisor (2 years), Team Leader (10+ years), Coordinator (7 years), Regulatory (10+ years), Clinical Trials (10+ years), Document Control Specialist (10+ years), Translator (10+ years), Clerk Counselor (1 year), Records Coordinator Supervisor (10+ years), Engineering Qualifications Coordinator (Less than 1 year), Project Coordinator (5 years), Senior Clinical Trials Assistant (10+ years) Skype, Google, Hangout, Outlook, Web template site creation, WIX, Web Ex, teleconference, chart creation, mail merge, mail distributions, SAP, spreadsheets, and publications. Experience with electronic devices such as oscilloscope, analog and digital schematics, MS-DOS, digital electronics, computer troubleshooting, machine transcriptions.

INTELLECTUAL SKILLS Leadership management, organizational, analytical problem solving, program direction, event planning, conscientious systems development, group motivator, action-oriented data manager, master communicator, executive presentation coordinator, conference organization, written and verbal correspondence, report generation, calculation, scheduling, customer service, English/Spanish translation.