capability-based planning with togaf & archimate

Capability-based planning with TOGAF® and ArchiMate®Papazoglou Anastasios

EXAMINATION COMMITTEEDr. Maria-Eugenia IacobDr. Maya DanevaDr. Dick Quartel

04/07/20141Capability-based planning with

TOGAF® and ArchiMate®

Agenda

Basic concepts & standards Research Questions Research methodology Literature review & online survey A method for capability-based planning Modeling capability-based planning Application on the ArchiSurance case Validation Conclusions Implications Recommendations for BiZZdesign Discussion

04/07/2014 2Capability-based planning with TOGAF® and ArchiMate®

BASIC CONCEPTS & STANDARDS• Enterprise Architecture• TOGAF• ArchiMate• Capability• Capability-based Planning


Enterprise ArchitectureThe process of translating business

vision and strategy into effective enterprise change (Gartner 2008)


information

technology

processes people

TOGAF®

The Open Group Architecture Framework→Architecture Development Method

04/07/2014Capability-based planning with TOGAF® and ArchiMate® 5

ArchiMate®

EA modeling language open and independentOpen Group StandardEnables the description, analysis, and

visualization of the relationships among business domains


Simplified ArchiMate metamodel


(Iacob, Quartel, et al. 2012)

Architecture viewpoints

Viewpoints define abstractions on the set of models representing the enterprise architecture.Example: Organization Viewpoint


Capability

A capability is an ability, capacity or potential that an organization, person or system possesses. Expressed in general and high-level terms Requires a combination different assets (e.g.

people, processes, and technology)Help in initiating discussion on business

outcomes Processes are too detailed, applications are

too technical and projects focus on short term results Capabilities encapsulate and abstract


Capability-based Planning

Capability-based planning focuses on the planning, engineering, and delivery of strategic business capabilities to the enterprise. (The Open Group, 2011)


RESEARCH QUESTIONS


Research Questions

How can ArchiMate support organizations that have adopted TOGAF to perform capability-based planning? RQ1:What are the definitions found in scientific

literature and in the practice regarding capability-based planning and other related concepts? RQ2: What would constitute a good method for

capability-based planning in TOGAF? RQ3: How do the new, capability-based

planning concepts fit within the existing ArchiMate metamodel?


RESEARCH METHODOLOGY


Research methodology


(Peffers et al. 2007)

LITERATURE REVIEW & ONLINE SURVEY


Literature review


Adapted from (Kitchenham 2004)

Concepts in literature


8 specializations and variations of capabilityRelationship of capability with 5 other

concepts

Online surveyPlatforms: LinkedIn groups (e.g. TOGAF, ArchiMate,

The Enterprise Architecture Network) E-mails and mailing listsAbout: Difference between fundamental concepts Capabilities and capability-based planning

within organizations Measuring of capability performance


Capability ontology domain


A METHOD FOR CAPABILITY-BASED PLANNING


Method overview


MODELING CAPABILITY-BASED PLANNINGIn ArchiMate


Abstract syntax (metamodel fragment)


Proposed concepts: Capability Capability increment Metric Resource Criteria: Alignment Parsimony Ease of use

Proposed Architecture viewpoints (1/4)


Capability Map Viewpoint



Capability Motivation Viewpoint



Capability Realization Viewpoint



Capability Increment Assessment Viewpoint

Proposed notation


APPLICATION ON THE ARCHISURANCE CASE


Current situation in ArchiSurance

Three independent insurance companies mergedChallenges: Where to focus new investments How to homogenize business vocabularies


Phase I: Strategy Validation

Step A: Start with the Business Strategy New mission statement New vision statement New core values


Phase I: Strategy Validation

Step B: Perform scenario planning Identification of major forces on key issues Selection of the two less predictable forces Selection of scenario based on risk and

criticality


Phase II: Capability Analysis

Step C: Define high-level target capabilities


Ref. number Name Description

1.0 Vision and Strategy DevelopmentInvolves the definition of the business concept and long-term vision, as well as the development of the business strategy and the management of strategic initiatives.

2.0 Products and Services Development and Management

Includes the study, design, planning, promotion, and overall management of product and service portfolio and the determination of product prices and reserve levels.

3.0 Investment ManagementCovers the ability to manage, construct, or acquire fixed assets that represent economic value that is expected to provide long-term benefits.

... ... ...

10.0 Document Processing Management

Covers the supporting capability to create, input, edit, and produce documents.



Step D: Create target capability/heat map

Level 3 capabilitiesLevel 3 capabilities

Level 2 capabilitiesdecomposition

Level 1 capabilitydecomposition

Capability Map View



Step D: Create target capability/heat map



Step E: Create present capability/heat map



Step F: Identify capability gapsCapability Present

MaturityTarget

MaturityMaturity

Delta

2.1.1 Evaluation of performance of existing products/services against market opportunities

0 1 -1

2.1.3 Discovery research 3 5 -2

2.1.4 Alignment of product/service concepts with business strategy

4 5 -1

2.2.1 Products and services designing, building, and evaluation

5 4 1

2.2.2 Market testing for new or revised products and services

3 2 1

2.2.3 Service delivery preparation 5 4 1

Phase III: Capability Development and Delivery


Step G: Plan (evaluate, prioritize, and select)Selection of capabilities based on Strategic importance Collective Balance of InvestmentWinning combination



Capability Present Maturity Target Maturity Maturity Delta

2.1.1 Evaluation of performance of existing products/services against market opportunities 0 1 -1

2.1.3 Discovery research 3 5 -2

2.1.4 Alignment of product/service concepts with business strategy 4 5 -1

2.2.1 Products and services designing, building, and evaluation 5 4 1

2.2.2 Market testing for new or revised products and services 3 2 1

2.2.3 Service delivery preparation 5 4 1

4.1.2 Market opportunities evaluation & prioritization 1 4 3

4.2.3 Channel strategy definition & management 3 2 1

4.4.6 Sales partners & alliances management 0 1 -1

5.1.1 Customer service segmentation/prioritization (e.g., tiers) development 5 4 1

5.1.2 Customer service policies & procedures definition 3 2 1

5.2.1 Customer service work force planning & management 0 1 -1

5.3.3 Account member setup & maintenance 4 3 1

5.4.2 Member inquiry intake management 4 2 2



Capability Motivation View

0

1

2

3

4

5

InformationManagement

Infrastructure

Business Processes

Research andDevelopment

Expertise

Analyticalcompetency

Capability increment 1







Step G: Engineer (define increments, dimensions, timeline)Dimensions of capability ‘4.1.2 Market

opportunities evaluation & prioritization’



Capability Realization View



Capability Increment Assessment View



Step I: DeliverMonitoring Performance RisksEnsuring resource and skills availability

VALIDATION

The definitionsThe methodThe extensions to the abstract and the concrete syntaxes


Validation

4 EA practitionersDefinitions: “clearly defined”Method: “complete and appropriate”, but

structure could be improvedAbstract syntax: different perceptionsViewpoints: “appropriately defined”Concrete syntax: not favorable for

‘Resource’


CONCLUSIONS


Conclusions Many concepts, only few essential

regarding capabilities and capability-based planningA method constructed, inspired by the

business world and the national defense world, consisting of three phases and nine steps Four concepts and four viewpoints to be

added to the ArchiMate metamodel


IMPLICATIONS


Implications

For research: Offers consolidated vocabulary Justifies the need for research on qualitative

vs quantitative capability assessment Fuels validation researchFor practice: Common language and modeling

enablement A flexible method for capability-based

planning Business and IT alignment


RECOMMENDATIONS FOR BiZZdesign


Recommendations for BiZZdesign

A solution for capability-based planning Handbook with: Simplified method Best practices in defining and mapping capabilities Tool that supports: The language additions Simplified capability definition, measurement,

visualization Quantitative capability assessment Different views using lenses Training for customers


DISCUSSION


capability-based planning with togaf & archimate

Technology