Library and Learning Resource Center Issues and Network Applications:

Electronic Transcript Project Reaches Milestone

>> see CCCTCCCTCCCTCCCTCCCTranranranranran, page 6

by Sandoval Chagoya,Editor, CCC TechEDge

California Community CollegesLeading Technology in Education for California's Future

Volume 2, Issue 1 June 2004

Tracking Technology:Vice Chancellor Patrick Perry’s Column ................ 2

Conference Calendar ........................................ 3

@ONE Hands-On Institutes .............................. 3

Faces of Technology - Dr. Ian Walton:Instructor/VP ASCCC/TTAC Vice Chair ............... 4

Academic Senate for CaliforniaCommunity Colleges ................. ..................... 5

CENIC Announces Change inCalVIP Migration ............................................ 7

www.CISOA.org ............................................ 8

INSIDE THE EDGE

>> see LibraryLibraryLibraryLibraryLibrary, page 6

by Carolyn F. Norman,California Community CollegeChancellor’s Office, and JacquelynSiminitus, Education Advocate, SBC

The California Community Collegeseffort toward the establishment of asystemwide electronic transcript systemhas reached a significant milestone.

The Electronic Transcript SystemDevelopment Project, or CCCTran, hascompleted the first draft of system andsupport requirements for a CCC-systemwide electronic transcriptexchange. The draft was published inmid-March as a formal Request ForInformation (RFI). The RFI was issuedwith the following objectives:

> Discover viable development,procurement and support options.

> Improve the requirements docu-ment for use in subsequent development.

> Identify qualified and inter-ested vendors.

> Obtain budget and resourcerequirement estimates.

> Obtain development and imple-mentation timeframe estimates.

Six potential providers suppliedextensive feedback and the CCCTran

project team is studying the responses.An evaluative report and recommenda-tions based on the entire year’s activi-ties will be delivered to the CCCChancellor’s Office by the end of June.

CCCTran also joined thePostsecondary Education StandardsCouncil (PESC), a council whose goalis to ensure that all parties involved instudent-related data exchange are

What are the big issues—in general andtechnology related—in the CaliforniaCommunity College library and learningresources programs? How are they usingtelecommunications technology to addresstheir issues? What are the most compellingnetwork applications?

A perspective of the issues, challenges andopportunities faced by library and learning

Conversations with California Community College Librarians and Deans of LRC’sresources leaders in the California Commu-nity Colleges is presented in Conversationswith California Community College Libraryand Learning Resource Center Deans andDirectors. Conducted in the spring 2003,this two-part report was conducted andcowritten by Jackie Siminitus, the Educa-tion Advocate for SBC, and Carolyn F.Norman, former Coordinator of Libraryand Learning Resources Programs in theCalifornia Community Colleges.

California Community College Libraryand Learning Resource Center Deans and

must have connectivity to the Internet as acornerstone to properly training tomorrow's

workers. And having all studentswith the same base level ofconnectivity eliminates the "haves"and "have-nots" we have today.

The difficulties come with theimplementation, unfortunately.With DSL hardware installationcosts in a new neighborhoodrunning $500,000 for about athousand homes, and with coaxialcable solutions only slightly lessprohibitive, one can see that only

the densest areas will be cost-effective. In order toreach rural areas, some type of subsidy will needto occur either from government or from the urbanusers themselves.

Both of these seem unlikely, as they would beseen as a new tax by the current administration,so the President's statements and the economicreality of implementing the technology are atodds with each other. Time will tell its priority,or whether new implementations of technology,including long-range wireless or satellite, canbridge the current limitations and make it aneconomically viable venture.

One thing is certain; the intention is a good one,and having a sitting President acknowledge it is agood thing.

Sincerely,

PPPPPatrick Patrick Patrick Patrick Patrick PerryerryerryerryerryVice ChancellorTechnology, Research, and Information SystemsCalifornia Community Colleges Chancellor’s Office

Tracking TechnologyTechEDge is published quarterly, with atleast two additional special issues per year.It is distributed to distance educators,information systems officers, businessleaders, the California legislature, and otherinterested parties. A current editorialcalendar is available at ccctechedge.com. Funded by a grant from the CaliforniaCommunity Colleges Chancellor’s Office andpublished by the California CommunityColleges Technology Center, its purpose isto provide timely and relevant news abouttelecommunications and technology inCalifornia’s 109 community colleges. TechEDge welcomes relevant submissionsand feedback, and we will gladly add youto our mailing list by request. Direct allcorrespondence to the TechEDge editor,Sandoval Chagoya, at:

editor@ccctechedge.com.

I recently took a combined business (the AmericanAssociation of Community Colleges conference) andpleasure (seeing the in-laws)trip to Minneapolis, andstumbled upon a last-minutekeynote speaker change at AACCon Monday morning; ithappened to be George W. Bush.

Now granted, Bush is certainly apolarizing politician, but whathe spoke of at AACC did touchupon one of this column'sprevious topics: digital divide,specifically that of urban versusrural. Bush reiterated a proposal he originallyfloated in a prior speech about his desire to havebroadband connectivity for everyone by 2007.

He then went on in his speech to urge Congress topermanently eliminate taxes that consumers payon broadband hookups. Bush has already signeda two-year extension on the Internet Access Taxmoratorium. And recently, with the stroke of apen, he signed an executive memo that allowscompanies greater access to federal lands to runhigh-speed lines. The efforts were warmly greetedby trade associations and companies like Ciscothat would benefit greatly.

This closely reflects the goals of the Corporationfor Educat ion Network Ini t iat ives inCalifornia's "One Gigabit or Bust" initiative,which seeks to connect every home, school, andbusiness in California by 2010. In fact, "OneGigabit or Bust" is a much more ambitiousgoal than simply getting existing broadbandspeeds to the home. However, "One Gigabit orBust" Executive Director Susan Estrada sawBush's comments as positive nonetheless: "ThePresident's remarks of the value of broadbandand the capabilities it enables are right on."

There is no doubt that such a concept, if reality,would dramatically alter the educationallandscape, as well; an education in today's world

Volume 1, Issue 2

Eileen BrennanLinda GibsonJoseph GirouxPhil JonesCatherine McKenzieTish McNamaraBryan MillerJoseph A. MoreauCarolyn F. NormanPat PascalePatrick PerryKevin RussellSam SakulsinghdusitJacquelyn SiminitusIan WaltonJohn Whitmer

Contributors:Contributors:Contributors:Contributors:Contributors:

2 TechEDge

@ONE Hands-On Institutes:Affordable Technology Training for Faculty, Staff and IT Professionals

Conference

TechEDge 3

C a l e n d a r

MERLOT 2004 InternationalConference: Online Resources –Sharing the FutureCosta Mesa, California August 3-6, 2004Multimedia Education Resource for Learningand Online Teaching http://www.merlot.org/

The League for Innovation’s AnnualConference on Information TechnologyTampa, Florida November 7-10, 2004League for Innovation in the CommunityCollege http://www.league.org

33rd Annual ACUTAConference and ExhibitionChicago, Illinois August 1-5, 2004The Association for CommunicationsTechnology Professionals in HigherEducation http://www.acuta.org

The @ONE Project offers a variety oftechnology training services for college faculty,staff and IT professionals. During these timesof reduced staff development funding, @ONEis making face-to-face training affordablethrough the Hands-On Institutes.

The Hands-on Institutes are multi-day,face-to-face workshops that provide in-depth trainingon a topic. @ONE will hold Summer Institutes thisyear at City College of San Francisco during the weekof June 1st, and at Los Angeles City College during theweek of June 14th. Offered topics will be of interest tofaculty, staff and IT professionals.

Several courses use Microsoft Official Curriculum,including "Managing a Microsoft 2003 ServerEnvironment" and "Fundamentals of NetworkSecurity." These courses normally cost several thousanddollars per participant. At the @ONE Institutes, theycost just $50 for a five-day course, including mealsand official Microsoft materials.

There are also topics for non-IT faculty and staff,including: "Introduction to Computers & Microsoft Officefor Educators" and "Creating and Maintaining WebSites." These courses are also offered for just $50.

In order to make these trainings accessible to as manycolleges as possible, Hands-On Institutes are rotated amongCalifornia Community Colleges that partner with @ONEto present the event. Furthermore, in addition to the well-known Summer Institute held each June, @ONE hascreated a new Winter Institute that is held during theJanuary intersession. <>

by John Whitmer, @ONE Project Director

@ONE is looking for colleges that would be willingto host future Summer and Winter Institutes. Pleasecontact John Whitmer, @ONE's Project Director, atjohn.whitmer@evc.edu, to find out more about thebenefits to your college from hosting an event, or tosuggest new topics for future Institutes.

For more information about @ONE's services, including theupcoming Summer Institute, please visit @ONE's Web site athttp://one.evc.edu.

League for Innovation in theCommunity College:Learning Summit 2004Baltimore, Maryland August 1-3, 2004League for Innovation in the CommunityCollege http://www.league.org

WCET 16th Annual Conference –Beyond Boundaries: WeavingE-Learning into the HigherEducation MainstreamSan Antonio, Texas November 10 - 13, 2004The Western Cooperative for EducationalTelecommunications http://www.wcet.info/

CAPED Convention 2004 -Surfing the Possibilities:Breaking Through BarriersMonterey, California October 23-27, 2004California Association for PostsecondaryEducation & Disability http://www.caped.net

Faces of TechnologyDr. Ian Walton: Instructor/VP ASCCC/TTAC Vice Chair

4 TechEDge

Dr. Ian Walton has nearly 30 years experience as faculty for the California Community Colleges. Hehas been a mathematics instructor at Mission College in Santa Clara since 1978. One year prior,he taught part time at Monterey Peninsula College while finishing his post-doctoral work atUniversity of California, Santa Cruz.

"The CCC was an obvious choice for a career teaching mathematics," Ian said. "I felt that Iwould have the most impact working for a statewide system that reaches millions of students."

A dedicated instructor, Ian has always been interested in improving the learning environmentfor students. To that end, he has filled a succession of volunteer positions and leadership roles ina realm that often takes him outside of the classroom: the realm of politics.

"It boils down to answering the question, 'How can we make it better for students?'" Ian said."Part of making it better occurs through teaching and in the classroom, but another part of workingtoward improvement is external, in the political arena."

Realizing the impact of politics, Ian chose to dedicate a large part of his career to politicalparticipation and advocacy. His political priority is that faculty has an influence on the politicaldecisions that affect what goes on in the classroom.

Ian was Mission College Academic Senate President from 1990-1994 and 1997-1998. In1997, Ian began working with the statewide Academic Senate for California Community Colleges(ASCCC). He has filled many roles for the ASCCC, including Educational Policies Chair and TechnologyChair for the Executive Committee, andCoordinator of the Technology Institute.

As part of his work with technology andeducational policies, Ian helped to develop aseries of papers that have influenced distancelearning policy throughout the CCC, including"Guidelines for Good Practice: Effective Instructor-Student Contact in Distance Learning,""Technology in Education: A Summary of PracticalPolicy and Workload Language," and "The Impactof Computer Technology on Student Access andSuccess in the California Community Colleges."

Currently, Ian dedicates about 80% ofhis time to the ASCCC and related organizations. He was elected ASCCC Vice President in May 2003after serving as Treasurer for three years.

Ian also serves as Vice Chair of the Technology and Telecommunications Advisory Committee(TTAC). TTAC advises the CCC Chancellor's Office on the continued development and deployment oftelecommunications and educational technologies in the California Community Colleges. Thecommittee researches technology trends and recommends the direction for technology infrastructureinitiatives within the CCC system.

"TTAC provides a most important service," Ian said, "Because it looks at the big picture oftechnology from a CCC systemwide perspective."

Advocating Technology-Enhanced Learning

Ian said that one reason TTAC is effective is that its membershipdraws from a variety of departments and interests within the CCC."When you can get five faculty members and five CEOs to agree onsomething, you have a good chance of actually getting somethingdone," Ian said.

Ian lauded Dr. Martha J. Kanter, TTAC Chair, for her strongleadership. He also commended the Chancellor's Office for itswork on systemwide technology, especially the leadership of PatrickPerry, Vice Chancellor of Technology, Research and InformationSystems. Ian said that Perry has a strong combination oftechnological and political prowess.

"In my experience, that is a rare combination." Ian said."Often, those of us that excel in the realm of technology are notalways the best at politics-and vice versa." He also said that TTAChas a similar strength and is helping to develop a political presenceand stance for systemwide technology.

Ian said that he hopes future funding for technology willimprove significantly. "Funding must improve just to continue atthe same level that the colleges are at now," Ian said. "A significantimprovement in funding would allow an expansion of services thatwill benefit our students."

"The faculty of the CCC has been doing fairly well, so far, but theyhave done so on a shoe string budget."

Ian said the Technology II Strategic Plan was well-conceived andwell-written, but unfortunately it was not funded in the way that it waswritten. Importantly, the Total Cost of Ownership model was not adoptedand funded as strongly as was needed. Funds have come up short in

Ian in 1999: the official photo.

Ian in Oregon in 2004, chairing a meeting of the AcademicSenate’s Educational Policies Committee using a CCC Conferconference and the free Ashland city wireless internet loop.

TechEDge 5

The ASCCC has published numerous position and research papers, includingworks on Distance Learning and Library and Learning Resources. Seeespecially the spring 2002 "Technology in Education 2/e," a collection ofsix Academic Senate papers on technology. A complete, searchable archiveis available at the ASCCC Web site.http://www.academicsenate.cc.ca.us/Publications/Publications.htm

crucial areas, such as hardware and software replacement,faculty training, and support staff.

Recent years have seen a further attrition offunding. Ian said that he has already begun to seethe effects of diminished technology funding in certainCalifornia Community Colleges. The most obviouseffect has been the replacement rate for antiquatedhardware and software.

Diminishing funds have also affected facultydevelopment. Ian said that development funding began

to get scarce several years ago. He said that faculty has a strong interest in developingtechnology skills, but there have been little or no money for programs and training.

"There is no enticement," Ian said. "If faculty is not interested in or if they arenot comfortable with new technologies then there will not be a future for using thosetechnologies in the classroom." Ian said generating interest in technology and providingtraining needs to happen at the local level with the CCC faculty.

Ian also emphasized that technology is not a replacement for what faculty does.Technology is an enhancement, nota replacement. Ian said that hehas seen a lot of grandioseschemes concerning technology,including visions of technology asa panacea, and he has seen thoseplans fail.

Ian instead focuses on thesuccessful uses of technology inthe California Community Colleges

involving faculty and students. Successful uses of technology included mediatedassistance, online classes and environments that allow students to work together,even when they are physically distant from each other.

Ian sees the use of multimedia, incorporating audio and visual material intocurriculum as a significant enhancement to student learning. He said the interactivenature of classes mediated with technology increases student interest and participation.

Because Ian gives themajority of his time to theAcademic Senate of CaliforniaCommunity Colleges, he spendsless time in the classroom, but heenjoys his classroom timeimmensely-especially his courseMath for Liberal Arts Students.

"Teaching class is the fun partof the week for me," Ian said. "It isa nice relief from some of the more taxing aspects of my political endeavors."

Ian has a B.S. in Pure Mathematics from the University of Saint Andrews, whichhe attended from 1969-1973. Saint Andrews University was founded in 1410 as thefirst university in Scotland.

In 1973 Ian received a Fulbright Scholarship to study at the University ofCalifornia, Santa Cruz. He received a Master's Degree in Mathematics in 1975 and aPh.D. in 1977 for research in Differential Equations.

At UCSC, he used ARPANET to share and distribute the equations that he workedon. ARPANET, run by the US Department of Defense, was the precursor to today'sInternet. Ian said the math faculty at UCSC remembers him as the first of theirstudents to use the network.

Ian met his wife, Susan, at UCSC. She works as a city planner for the city of SanJose. They have two daughters. Elizabeth attends Cabrillo College and Lindsay attendsOxford University on a Marshall Scholarship.

In his free time Ian enjoys playing depressing Celtic ballads on a guitar handcraftedby Santa Cruz Guitar Company.

Ian is also an avid outdoorsman. While he lived in Scotland he focused mainlyon rock-climbing and skiing. In the US, he has focused more on backpacking andkayaking. In the summer of 2004, he is scheduled to guide a nine day Sierra Clubouting, kayaking around the glaciers of Prince William Sound in Alaska.<>

“Faces of Technology” is a regular feature of TechEDge newsletter.Each issue it will highlight an individual making contributions totechnology in the California Community Colleges.

ASCCC represents the faculty of the community colleges, ensuring effective participation in the formation of statewide policies on academic and professionalmatters. ASCCC strengthens and supports the local academic senates of the 109 California Community Colleges. http://www.academicsenate.cc.ca.us

The Technology Committee has the responsibility of considering issues surroundingexisting and emerging technologies and the implications for teaching andlearning. It has additional responsibilities for making recommendations to theASCCC Executive Committee on such technologies and implications for the AcademicSenate in fulfilling its communication and representative responsibilities.http://www.academicsenate.cc.ca.us/ExecCom/Committees/TechCmte.htm

Academic Senate for California Community Colleges

ASCCC Technology Committee ASCCC Publications

Ian in 1978 descending a peak inthe Sierra Nevada.

Ian in 2003 playing depressing Celtic ballads with past presidentof the Academic Senate and former TTAC member Hoke Simpson.

Ian leading a national Sierra Club sea kayak trip to Kenai FjordsNational Park in Alaska in 1985.

For copies of the reports, visit http://www.kn.sbc.com/survey/ccclibraries.pdf or contact Jackie Siminitus atjacquelyn.siminitus@sbc.com.

CCCTran Continued from page 1>>

6 TechEDge

g

interoperable, meaning that they cancommunicate with each other in orderto efficiently conduct business. As aPESC member organization, CCCTranassisted in the final draft of thenational College Transcript XMLSchema Standard that will be for-warded to the American NationalStandards Institute.

The first draft of system and supportrequirements was the result of athorough development process,including a systemwide survey oftranscript-related technology currentlyused by the colleges. Development alsoincluded two pilot phases: one internalto the CCCs and a second thatincluded two California State Univer-sity campuses.

In 2003, five CCC districts agreed toparticipate in the project as pilots totest the data definition and the twoelectronic transport models: ElCamino, Los Rios, San Jose-Evergreen,Sonoma and South Orange County.The pilot districts represented a cross-section of the diversity found in theCCCs, including small and largecolleges, and single-and multi-campusdistricts in the northern and southernregions of the state. The pilot campusesused a variety of student informationsystems prior to pilot testing.

CCCTran project staff developedinstallation packages and documenta-tion for the system prototype, calledElectronic Transcript Transfer Project(ETTP), and refined the data definitionto keep pace with an emerging nationalstandard. The pilot colleges eachdeveloped export programs to extracttranscript data from their local student

information systems into the CCCASCII data file format. Each pilotcollege installed the ETTP system onlocal servers then all colleges ex-changed their transcript files via thetransport system.

Following the CCC transcript tests,two CSU campuses joined the pilotproject as target institutions for CCCtranscripts: Sacramento State and SanJose State. The CSUs requested thatthe CCC transcripts be translated intoElectronic Data Interchange (EDI), astandard format for exchangingbusiness data.

The CSU request reinforced acentral concept revealed by the CCCpilot project: the CCC standard couldbe compatible with other national andmajor standards with little labor fromthe colleges because a centralizedsystem could make universal changes.EDI testing included point-to-point

Directors were asked for their perspectives oncampus and library issues,technology issues, and uses ofthe telecommunicationsnetwork (Part I, Conversa-tions.) Fifty two campuslibrary leaders, representing athird of the state's communitycollege students, indicated inmany ways that college librarycollections and services aremore and moretechnology-dependent.

Technology and Informa-tion Competency were thetwo top issues for the libraries overall.Technology-specific issues included keepingup with technology, eDatabase funding,technology planning, library automationsystems and tech support. Informationcompetency instruction was also cited as alibrary technology issue, as was studentaccess to technology.

Not surprisingly, top college librarynetwork applications include carefullyselected free and fee-based E-Databases(often requiring student authentication),library automation, library Web site with

related eServices and eResources, e-mail,and online information competency/basicskills instruction.

A second set of 49 college library leaders(Part II, Conversations) werequestioned for more detailedinformation on campuslibrary telecommunicationsapplications and the challengesand opportunities associatedwith library technologyplanning, implementation andmaintenance. These libraryprograms introduce web-basedofferings and technologicalapplications that increasestudent and faculty access toinstructional resources, to

enhance student achievement, and toimprove operations and productivity.

Fiscal stability has not been a mainstay ofthe majority of library programs. TheState's budget constraints have these leaderslooking at how to manage or survive withcuts to electronic databases, and profes-sional and technical support staff, whichresults in reductions to student access andhours. An underlying but significantchallenge to campus library programs is todispel the myth that everything is availableelectronically and free. The "boundless"

Internet makes librarians' expertise moreessential than ever.

The interviews with college deans anddirectors of libraries and learning resourcecenters were conducted in order to get asnapshot of the issues and technologyplanning needs for California's communitycollege library system at the local level andstatewide. The picture that emerges fromConversations, although not definitive,provides a basis for exploring new direc-tions in a more comprehensive process. Thefindings can be used as a planning tool foradministrators, policymakers, librarians,academic leaders, and technology planners.As this document has the potential to be awhite paper for library and learningresources telecommunications technology inthe CCC system, reactions and commentswere invited through the CVC Sharepoint,http://training.cvc4.org/llrpac, throughMarch 19, 2004.

Conversations Part I was conducted by SBCunder the direction of the California Commu-nity College Chancellor's Office. ConversationsPart II was conducted by the Chancellor's Office,California Community Colleges.<>

Library Continued from page 1>>

TechEDge 7

deliveries and deliveries brokered bythe EDI server hosted by the Universityof Texas.

The pilot colleges were able tocreate ASCII export files of completetranscript data in approximately 40man-hours with minimal explanationor assistance. While neither prototypewas mature enough for use in produc-tion, the two tested systems demon-strated many basic features including:

>Easy uploading>Uploading large volumes of

transcripts with no file size limit>Ability to view a list of avail-

able transcripts>Availability of alternate views>Fast downloading>Ability to download a batch

of transcripts>Output transcripts in both XML

and EDI format>Completeness of displayable data

>Security and targeting of transcriptsto individual institutions

The experience from the pilot testsreinforced an important finding of theoriginal Feasibility Study Report forthis project: that a centralized service isthe preferred general architecture forCCCTran. It also confirmed that acommon data definition will facilitateuse of transcript exchange, can accom-modate multiple types of technologicalsolutions, and can bridge to otherstandards with less effort.

Tish McNamara is the ProjectDirector for CCCTran and the projectis managed by Joseph Giroux. Girouxexpressed optimism about the future ofthe project and the potential forsuccessfully implementing electronictranscript exchange throughout theCCC system.

“Over the last year there has been aconvergence of interest in this new

The Corporation for Education Network Initiatives in California (CENIC) has announced a fundamentalchange to the California Video Over IP (CalVIP) migration plan.

Originally, the CalVIP project committee planned for the video (H.320 to H.323) migration tooccur simultaneously with a network site's data migration from 4CNet to California Research andEducation Network (CalREN). After discussion with its stakeholders, CENIC has proposed, and therepresentatives from the CSU and CCC central offices have agreed, to uncouple the CalVIP migration fromthe data migration.

The change in plan will allow time to examine why the video migrations have been so difficult todate and to use the data from a "lessons-learned" review to see if there are ways of streamlining future

migrations. The change will also allow each site to propose, within reason, a migration timeframemost amenable to the site.

First and foremost, CENIC expressed thanks to those sites that have participated inthe first wave of migration and have spent countless hours testing and troubleshootingwith CENIC staff. CENIC reaffirmed its commitment to provide the CalVIP communityexcellent support while it continues to migrate other sites.

In addition, CENIC has formed new advisory groups to give them input on how theycan improve this project on an ongoing basis. The CCC is planning to supplement theseCENIC-sponsored groups with others in order to better serve the CCC colleges.

If you are interested in participation in one of the groups contact Catherine McKenzieat cmckenzi@cccco.edu or (916) 322-0833. <>

CENIC Announces Change in CalVIP migrationby Catherine McKenzie, Specialist: Information Systems and Analysis,CCC Chancellor's Office

More information about CENIC and the CalVIP project is available at: http://www.cenic.net/calvip/

For more information about TheElectronic Transcript System Develop-ment Project, or CCCTran, please visitthe project Web site:http://www.cccnext.net/ccctran.

generation of electronic transcripttechnology,” Giroux said. “For ex-ample, the development of the PESCXML College Transcript standard, theimplementation of online studenttranscript request systems by NCS andCredentials, the successes of our CCCand CSU pilots and most recently theexcellent response to the draft of theCCCTran system and support require-ments. We believe that the industry ispoised to finally fulfill the promise ofconvenient and secure electronictranscript exchanges.” <>

California Community Colleges

Leading Technology in Education

The California Community Colleges Chief

Information Systems Officers Association

(CISOA) has a new and improved Web

site that utilizes sophisticated portal

technology. Visit the new site at

www.cisoa.org.

CCCCCCCCCCCCCCC CCCCChancellorhancellorhancellorhancellorhancellor’s ’s ’s ’s ’s OOOOOfficefficefficefficeffice

>> New and Improved

CCC TCCC TCCC TCCC TCCC Technology Centerechnology Centerechnology Centerechnology Centerechnology Center

FIRST CLASSAUTO

US POSTAGEP A I D

PERMIT #45OROVILLE CA95965-8399

Butte Community College3536 Butte Campus DriveOroville, CA 95965

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