calact 2016 spring conference and expo how to … sheardown calact... · 2016. 4. 6. · keith...
TRANSCRIPT
KEITH SHEARDOWN TRANSIT ACADEMY
CALACT 2016 SPRING CONFERENCE AND EXPO
HOW TO CREATE A LEARNING PROGRAM THAT MATTERS
WHY DO WE TRAIN OUR PEOPLE IN THE FIRST PLACE?
BETTER, FASTER, SAFER, EASIER
IS IT WORKING? DOES IT MATTER?
US COMPANIES SPENT UPWARDS
OF $70B ON TRAINING IN 2013
APPROX $1200 PER
EMPLOYEE
SOURCE: ATD
73% OF RESPONDENTS WANTED MORE
CLASSROOM INSTRUCTION
9% ACTUALLY
LEARNED THEIR SKILLS FROM CLASSROOM INSTRUCTION
SAN DIEGO MTS TROLLEY EMPLOYEE
SURVEY – OCTOBER 2014
FEWER THAN 30 % OF MILLENNIALS FEEL THEY HAVE THE OPPORTUNITY TO CONTRIBUTE TO THE BEST OF THEIR ABILITY AT WORK
gallop.com
Younger workers are the least engaged employees
WHEN IT FAILS
▸ It is irrelevant / simply checking off a box
▸ It is training as a deliverable as opposed to
a learning experience
▸Delivered in one mode one time
▸ It is uninspiring
SOMETIMES WE SEE THIS…
▸ “we need a better training program – build me some courses and lets get training our people”
▸ “It must be working – the smiley sheets give us a 5 out of 5”
▸We measure seats filled in a classroom and not the change in business performance
SHOW LEARNING ICEBERG
HOW WE LEARN
OUR FOCUS HAS BEEN TRAINING WHEN IT NEEDS TO BE ABOUT LEARNING
DO YOU HAVE A STRATEGY TO MAXIMIZE INFORMAL LEARNING?
THE DIFFERENC
E BETWEEN OJT AND "SINK OR
SWIM LEARNING”
BLENDED LEARNING… A COMBINATION OF INSTRUCTOR LED TRAINING, ELEARNING, INFORMAL LEARNING AND STRUCTURED OJT
DELIVERY PLATFORMS DIGITAL AND ANALOG SELF-SERVE - LET THEM PULL KNOWLEDGE JOB AIDS / SOP LITE LUNCH + LEARNS VENDORS
NHTSA TRAINING - MAKING TURNS
FOUR KEY STEPS 1: IDENTIFY YOUR BUSINESS GOAL - SMART OBJECTIVES
FOUR KEY STEPS 2: DEFINE THE PROBLEM THAT YOU ARE TRYING TO SOLVE – AND ESTABLISH THE ROOT CAUSE
FOUR KEY STEPS 3: DESIGN AND PRODUCE ENGAGING CONTENT THAT WILL HELP YOUR PEOPLE ATTACK THE ROOT CAUSE OF THE PROBLEM
FOUR KEY STEPS 4: MEASURE THE RESULTS
