buzzword breakdown: what is “marketing automation”?
TRANSCRIPT
Marketing Automation
Marketing automation. It’s a buzzword in the
marketing industry but many have no clue what it
does or whether it can benefit their business. But
there’s no need for confusion, marketers, because
we’re here to help. Below, we explain what exactly
marketing automation is and debunk a few
widespread misconceptions.
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What is Marketing Automation?
What is Marketing Automation?In it’s simplest terms, “marketing automation” refers to software that streamlines and
automates digital marketing efforts. Marketing automation in no way replaces marketers—
rather, its purpose is to maximize their productivity with minimum time spent, freeing
them up to pursue other tasks.
Many marketers use marketing automation software to improve the effectiveness of their
marketing emails. Instead of sending generic email blasts to an entire list of prospects and
customers hoping a few will bite, the software allows marketers to set up a series of
automated steps (a workflow) that will ultimately deliver qualified leads to their sales
teams.
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What is Marketing Automation?An automated email workflow might look like this:
Step 1: Send an email to a targeted contact list inviting them to download an eBook
Step 2: Send a follow-up thank you note to contacts that downloaded the offer.
Step 3: A few days later—send another email to the list of contacts that downloaded the
eBook offering a more bottom-of-the-funnel (BOFU) piece of content on a related topic.
Step 4: When a contact downloads the BOFU content offer (indicating that they are a
qualified, more purchase-ready lead) notify the sales team so that they can reach out and
close them into customers.
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What is Marketing Automation?With marketing automation software, marketers can hack their email marketing efforts to
deliver highly targeted and personalized emails that are tailored to their prospects’ and
customers’ needs—ultimately boosting open, click-through, and conversion rates more
than a standard email blast. And there are a plethora of other marketing tasks, from
building your contact list to lead scoring, that marketing automation software can also
streamline.
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2 Common Misconceptions about Marketing Automation Debunkedis Marketing
Automation?
1. Marketing automation software = lazy marketingMany marketers are under the impression that it
is considered lazy to use marketing automation
software, but this simply isn’t the case.
Marketing automation isn’t just “set it and forget
it”—it’s a single moving piece of a more
comprehensive marketing strategy. It takes care
of the distribution of content, but it’s up to
marketers to add touches of personalization and
to engage with interested prospects their
content generates to convert them into
customers. Software can’t quite do that…
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2. It’s too difficult to implementOur simple and blunt response to this
misconception is: no, it’s not. If marketing
automation were so confusing and complicated
to use then how does one explain the 79
percent of marketers who reported they feel
confident they can stay up to date with
marketing automation best practices? What’s
more, most marketing automation providers—
such as HubSpot—offer a variety of resources for
new users, including templates and workflow
formulas, that marketers can take advantage of.
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