butte county department of behavioral health …november 2015 results of the consumer perception...

Created by the Systems Performance Unit Questions: [email protected] of 31

Butte County Department of Behavioral Health (BCDBH)

California Department of Health Care Services

Consumer Perception Survey November 2015

Results of the Consumer Perception Survey for fall, 2015 data collection period. Administration period November 16th – 20th


Table of Contents Part I: Quantitative Analysis Youth: General Services Quality ..................................................................................................................................... 3 As a Direct Result of Services. ............................................................................................................................ 4 Demographics ...................................................................................................................................................... 5

Adult: General Services Quality ..................................................................................................................................... 6 As a Direct Result of Services. ............................................................................................................................ 7 Life Satisfaction. .................................................................................................................................................. 8 Demographics .................................................................................................................................................... 10

Older Adult: General Services Quality ................................................................................................................................... 11 As a Direct Result of Services. .......................................................................................................................... 12 Life Satisfaction. ................................................................................................................................................ 13 Demographics .................................................................................................................................................... 15

Family: General Services Quality ................................................................................................................................... 16 As a Direct Result of Services ........................................................................................................................... 17 Demographics .................................................................................................................................................... 18

Part II: Comments

Chico Youth for Change .................................................................................................................................................... 19 Chico Adult Services ......................................................................................................................................................... 20 Chico Youth Services......................................................................................................................................................... 20 Youth for Change-LINK .................................................................................................................................................... 22 NVCSS ............................................................................................................................................................................... 22 Counseling Solutions ......................................................................................................................................................... 22 Victor ................................................................................................................................................................................. 24 Gridley BCDBH Center ..................................................................................................................................................... 26 Oroville Adult Services ...................................................................................................................................................... 26 Oroville Youth Services ..................................................................................................................................................... 26 Oroville NVCSS Mothers .................................................................................................................................................. 27 Oroville AB 109 ................................................................................................................................................................. 27 Oroville Tx Court ............................................................................................................................................................... 28 Oroville Youth for Change ................................................................................................................................................ 28 Paradise Youth for Change MHS/MEDS .......................................................................................................................... 28 Paradise Youth for Change-Schools .................................................................................................................................. 28 Paradise Adult Services ..................................................................................................................................................... 29 Paradise Youth Services..................................................................................................................................................... 29 Paradise Youth for Change YIP ......................................................................................................................................... 30


Consumer Perception Survey (Youth) November 2015

The chart below represents the aggregated responses from the first 15 questions of the November 2015 Consumer Perception Survey (youth portion). The first 15 questions correspond to the general quality of service youth clients received at BCDBH.

Question:

Stro

ngly

D

isag

ree

Dis

agre

e

Und

ecid

ed

Agr

ee

Stro

ngly

A

gree

Not

A

pplic

able

No

Res

pons

e

Overall, I am satisfied with the services I received. 2 1 4 38 42 0 0

I helped to choose my service. 4 4 15 34 24 4 2

I helped to choose my treatment goals. 2 1 7 36 39 0 2

The people helping me stuck with me no matter what. 1 2 10 25 48 1 0

I felt I had someone to talk to when I was troubled. 2 2 6 31 45 1 0

I participated in my own treatment. 1 2 7 37 37 2 1

I received services that were right for me. 2 1 7 39 37 1 0

The location of services was convenient for me. 1 3 10 36 36 1 0

Services were available at times that were convenient for me. 2 3 10 33 38 1 0

I got the help I wanted. 2 2 13 29 39 2 0

I got as much help as I needed. 0 3 17 32 32 3 0

Staff treated me with respect. 0 0 2 29 55 1 0

Staff respected my religious / spiritual beliefs. 0 0 5 20 41 21 0

Staff spoke with me in a way that I understood. 1 1 2 30 51 2 0

Staff were sensitive to my cultural / ethnic background. 0 1 9 22 39 16 0

20 26124

471

603

56 50100200300400500600700

StronglyDisagree

Disagree I am Neutral Agree Strongly Agree Not Applicable No Response

General Services Quality N=87


The chart below corresponds to the aggregated responses of the next 11 questions regarding effects of services in clients’ daily life.

Question: St

rong

ly

Dis

agre

e

Dis

agre

e

Und

ecid

ed

Agr

ee

Stro

ngly

A

gree

Not

A

pplic

able

No

Res

pons

e

I am better at handling daily life. 2 5 14 42 20 4 0

I get along better with family members. 3 6 23 35 16 3 1

I get along better with friends and other people. 2 2 20 29 29 4 1

I am doing better in school and / or work. 2 6 11 37 25 6 0

I am better able to cope when things go wrong. 2 4 14 39 23 5 0

I am satisfied with my family life right now. 5 12 19 32 16 3 0

I am better able to do things I want to do. 3 6 16 35 23 3 1

I know people who will listen and understand me when I need to talk. 1 5 5 46 25 2 3

I have people that I am comfortable talking with about my problem(s). 1 4 4 46 29 1 2

In a crisis, I would have the support I need from family or friends. 0 6 8 42 27 2 2

I have people with whom I can do enjoyable things. 0 1 10 41 32 1 2

2157

144

424

265

3412

0

50

100

150

200

250

300

350

400

450

StronglyDisagree


As a Direct Result of Service N=87


Demographics

*More than one race may be selected.

2 6 7 7

20

36

90

10203040506070

First visit Less than 1month

1-2 months 3-5 months 6 months to ayear

More than 1year

No Response

Clients by Service Duration N=87

40 36

3 80

10203040506070

Male Female Other No Response

Clients by Gender N=87

46

21 20

010203040506070

No I am not of Mexican / Hispanic /Latino Origin

Yes I am of Mexican / Hispanic /Latino Origin

Unknown

Clients by Ethnic Origin N=87

15

19

3

58

143

010203040506070

AmericanIndian

Asian AfricanAmerican

Pacific Islander White Other Unknown

Clients by Race N=87


Consumer Perception Survey (Adult) November 2015

The chart below represents the aggregated responses from the first 20 questions of the November 2015 Consumer Perception Survey (adult portion). The first 20 questions correspond to the general quality of service adult clients received at BCDBH.

Question:

Stro

ngly

D

isag

ree

Dis

agre

e

Und

ecid

ed

Agr

ee

Stro

ngly

A

gree

Not

A

pplic

able

No

Res

pons

e

I like the services that I receive here. 0 1 10 34 106 0 0

If I had other choices, I would still get services from this agency. 2 7 10 42 87 3 0

I would recommend this agency to a friend or family member. 1 1 7 48 91 1 2

The location of services was convenient (parking, public transportation, distance, etc.).

2 2 15 49 82 1 0

Staff were willing to see me as often as I felt it was necessary. 2 1 14 39 90 4 1

Staff returned my calls within 24 hours. 1 6 18 42 71 13 0

Services were available at times that were good for me. 1 5 11 48 84 1 1

I was able to get all the services I thought I needed. 2 5 15 47 80 2 0

I was able to see a psychiatrist when I wanted to. 2 10 19 42 61 15 2

Staff here believe that I can grow, change and recover. 0 1 16 37 93 0 4

I felt comfortable asking questions about my treatment and medication. 0 1 17 38 91 4 0

I felt free to complain. 3 3 22 36 80 6 1

I was given information about my rights. 0 1 9 42 96 2 1

Staff encouraged me to take responsibility for how I live my life. 0 1 17 40 89 2 2

Staff told me what side effects to watch out for. 0 6 21 34 73 14 3

Staff respected my wishes about who is, and who is not to be given information about my treatment.

0 1 12 36 96 3 3

I, not staff, decided my treatment goals. 2 10 20 39 74 4 2

Staff were sensitive to my cultural background (race, religion, language, etc.).

2 1 19 34 87 7 1

Staff helped me obtain the information I needed so that I could take charge of managing my illness.

2 3 18 36 85 4 3

I was encouraged to use consumer-run programs (support groups, drop-in centers, crisis phone lines, etc.).

0 5 23 45 71 3 4

22 71313

808

1687

89 300

500

1000

1500

2000

Strongly Disagree Disagree I am Neutral Agree Strongly Agree Not Applicable No Response



The chart below corresponds to the aggregated responses of the 16 questions regarding direct effects of services in clients’ daily life.

Question:

Stro

ngly

D

isag

ree

Dis

agre

e

Und

ecid

ed

Agr

ee

Stro

ngly

A

gree

Not

A

pplic

able

No

Res

pons

e

I deal more effectively with daily problems. 0 5 27 45 61 5 8

I am better able to control my life. 0 5 34 41 57 4 10

I am better able to deal with crisis. 2 9 30 55 46 4 5

I am getting along better with my family. 3 10 42 42 43 5 6

I do better in social situations. 2 12 46 41 38 7 5

I do better in school and / or work. 5 9 32 37 29 31 8

My housing situation has improved. 5 11 36 39 39 16 5

My symptoms are not bothering me as much. 5 14 43 40 33 9 7

I do things that are more meaningful to me. 4 11 31 48 45 5 7

I am better able to take care of my needs. 3 7 33 53 44 4 7

I am better able to handle things when they go wrong. 6 11 33 53 39 3 6

I am better able to do things that I want to do. 4 9 34 49 42 4 9

I am happy with the friendships I have. 4 8 35 53 43 2 6


I feel I belong in my community. 8 14 42 41 38 3 5

In a crisis, I would have support I need from family or friends. 8 11 29 43 51 3 6

65154

556

728 696

107 110

0

200

400

600

800

StronglyDisagree


As a Direct Result of Services N=151


The charts below represents the aggregated responses to questions regarding life satisfaction.

Question:

Ter

ribl

e

Unh

appy

Mos

tly

Dis

sati

sfie

d

Mix

ed

Mos

tly

Sati

sfie

d

Ple

ased

Del

ight

ed

Not

A

pplic

able

No

Res

pons

e

How do you feel about your life in general? 7 12 13 41 31 26 12 0 9

How do you feel about the living arrangements where you live? 10 12 12 32 28 29 18 0 10

How do you feel about the privacy you have there? 16 14 12 22 27 36 14 0 10

How do you feel about the prospect of staying on where you currently live for a long period of time?

10 15 16 39 23 23 18 0 7

How do you feel about the way you spend your spare time? 3 13 16 39 25 31 14 0 10

How do you feel about the chance you have to enjoy pleasant or beautiful things?

7 11 13 33 21 34 20 0 12

How do you feel about the amount of fun you have? 9 11 16 35 23 34 13 0 10

How do you feel about the amount of relaxation in your life? 10 13 18 34 26 33 7 0 10

How do you feel about the way you and your family act toward each other?

12 14 10 37 23 30 16 2 7

How do you feel about the way things are in general between you and your family?

11 11 9 42 24 25 18 1 10

How do you feel about the things you do with other people? 7 4 12 33 22 43 18 5 7

How do you feel about the amount of time you spend with other people?

6 11 9 39 24 31 17 5 9

How do you feel about the people you see socially? 9 6 10 40 24 27 20 6 9

How do you feel about the amount of friendship in your life? 11 9 11 33 25 30 15 6 11

How do you feel about how safe you are on the streets in your neighborhood?

10 8 11 29 37 28 19 0 9

How do you feel about how safe you are where you live? 8 6 4 20 36 37 28 0 12

How do you feel about the protection you have against being robbed or attacked?

11 8 6 23 30 37 25 0 11

How do you feel about your health in general? 9 16 15 30 29 29 9 0 14

How do you feel about your physical condition? 9 23 13 27 27 30 7 0 15

How do you feel about your emotional well-being? 12 19 13 32 25 25 10 0 15

187 236 239

660530

618

318

25207

0

200

400

600

800

Terrible Unhappy MostlyDissatisfied

Mixed MostlySatisfied

Pleased Delighted NotApplicable

No Response

Life Satisfaction N=151


Question:

Not

at

all

Les

s th

an

once

a

mon

th

At

leas

t on

ce a

m

onth

At

leas

t on

ce a

w

eek

At

leas

t on

ce a

day

Not

A

pplic

able

No

Res

pons

e

In general how often do you get together with a member of your family?

19 18 25 20 53 4 12

How often do you visit with someone who does not live with you?

19 12 20 52 29 5 14

How often do you spend time with someone you consider more than a friend, like a spouse, a boyfriend or a girlfriend?

32 5 10 18 50 23 13

Question: No Yes No Response During the past month, did you generally have enough money to cover food?

37 106 8

During the past month, did you generally have enough money to cover clothing?

55 87 9

During the past month, did you generally have enough money to cover housing?

36 105 10

During the past month, did you generally have enough money to cover traveling around for things like shopping, medical appointments, or visiting friends and relatives?

59 84 8

During the past month, did you generally have enough money to cover social activities like movies or eating in restaurants?

88 55 8

In the past month were you a victim of any violent crimes such as assault, rape, mugging or robbery?

132 10 9

In the past month were you a victim of any nonviolent crimes such as burglary, theft of your property or money, or being cheated?

119 23 9

70 35 55 90 13232 39

0100200300400500600

Not at all Less than once amonth

At least once amonth

At least once aweek

At least once aday

Not Applicable No Response


526 470

610

200

400

600

No Yes No Response



Question:

No

arre

sts

1 A

rres

t

2 A

rres

ts

3 A

rres

ts

4 or

mor

e ar

rest

s

No

Res

pons

e

In the past MONTH, how many times have you been arrested for any crimes?

136 1 1 0 0 13

Demographics


136

1 1 0 013

0

50

100

150

No arrests 1 Arrest 2 Arrests 3 Arrests 4 or more arrests No Response


4 617 13 20

71

20

020406080

100120


46

91

113

020406080

100120



106

1827

020406080

100120

No I am not ofMexican /Hispanic /

Latino Origin

Yes I am ofMexican /Hispanic /

Latino Origin

Unknown


174 10 0

110

142

020406080

100120



Consumer Perception Survey (Older Adult) November 2015

The chart below represents the aggregated responses from the first 20 questions of the November 2015 Consumer Perception Survey (older adult portion). The first 20 questions correspond to the general quality of service adult clients received at BCDBH

Question:

Stro

ngly

D

isag

ree

Dis

agre

e

Und

ecid

ed

Agr

ee

Stro

ngly

A

gree

Not

A

pplic

able

No

Res

pons

e

I like the services that I receive here. 0 0 0 1 3 0 0

If I had other choices, I would still get services from this agency. 0 0 0 1 3 0 0

I would recommend this agency to a friend or family member. 0 0 0 0 4 0 0

The location of services was convenient (parking, public transportation, distance, etc.).

0 1 0 0 3 0 0

Staff were willing to see me as often as I felt it was necessary. 0 0 1 0 3 0 0

Staff returned my calls within 24 hours. 0 0 2 2 0 0 0

Services were available at times that were good for me. 0 0 0 2 2 0 0

I was able to get all the services I thought I needed. 0 0 0 2 2 0 0

I was able to see a psychiatrist when I wanted to. 0 0 1 2 1 0 0

Staff here believe that I can grow, change and recover. 0 0 0 1 3 0 0

I felt comfortable asking questions about my treatment and medication. 0 0 0 2 2 0 0

I felt free to complain. 0 0 1 3 0 0 0

I was given information about my rights. 0 0 0 2 2 0 0

Staff encouraged me to take responsibility for how I live my life. 0 0 0 0 4 0 0

Staff told me what side effects to watch out for. 0 2 0 2 0 0 0

Staff respected my wishes about who is, and who is not to be given information about my treatment.

0 0 1 0 3 0 0

I, not staff, decided my treatment goals. 1 0 0 1 2 0 0

Staff were sensitive to my cultural background (race, religion, language, etc.).

0 0 0 1 2 1 0

Staff helped me obtain the information I needed so that I could take charge of managing my illness.

0 1 0 2 1 0 0

I was encouraged to use consumer-run programs (support groups, drop-in centers, crisis phone lines, etc.).

0 0 0 2 2 0 0

1 4 626

42

1 00

20

40

60

StronglyDisagree


General Service Quality N=4


The chart below corresponds to the aggregated responses of the 16 questions regarding direct effects of services in clients’ daily life.

Question:

Stro

ngly

D

isag

ree

Dis

agre

e

Und

ecid

ed

Agr

ee

Stro

ngly

A

gree

Not

A

pplic

able

No

Res

pons

e

I deal more effectively with daily problems. 0 0 0 1 3 0 0

I am better able to control my life. 0 0 0 1 3 0 0

I am better able to deal with crisis. 0 0 0 1 3 0 0

I am getting along better with my family. 0 1 0 2 1 0 0

I do better in social situations. 0 0 0 2 2 0 0

I do better in school and / or work. 0 0 1 1 1 1 0

My housing situation has improved. 0 0 2 0 2 0 0

My symptoms are not bothering me as much. 0 0 0 2 2 0 0

I do things that are more meaningful to me. 0 0 0 2 2 0 0

I am better able to take care of my needs. 0 0 0 1 3 0 0

I am better able to handle things when they go wrong. 0 0 1 2 1 0 0

I am better able to do things that I want to do. 0 0 0 3 1 0 0

I am happy with the friendships I have. 0 0 1 1 2 0 0


I feel I belong in my community. 0 1 0 2 1 0 0

In a crisis, I would have support I need from family or friends. 0 0 0 2 2 0 0

02

7

23

31

1 00

5

10

15

20

25

30

35

StronglyDisagree




The charts below represents the aggregated responses to questions regarding life satisfaction.

Question:

Ter

ribl

e

Unh

appy

Mos

tly

Dis

sati

sfie

d

Mix

ed

Mos

tly

Sati

sfie

d

Ple

ased

Del

ight

ed

No

Res

pons

e

How do you feel about your life in general? 0 0 0 1 1 2 0 0

How do you feel about the living arrangements where you live? 0 0 1 1 0 1 1 0

How do you feel about the privacy you have there? 0 0 2 0 1 1 0 0

How do you feel about the prospect of staying on where you currently live for a long period of time?

1 0 0 0 0 3 0 0

How do you feel about the way you spend your spare time? 0 0 1 2 0 1 0 0

How do you feel about the chance you have to enjoy pleasant or beautiful things?

0 0 0 1 1 1 1 0

How do you feel about the amount of fun you have? 0 1 0 2 0 1 0 0

How do you feel about the amount of relaxation in your life? 0 0 0 1 2 1 0 0

How do you feel about the way you and your family act toward each other?

0 2 0 1 0 1 0 0

How do you feel about the way things are in general between you and your family?

1 1 0 1 0 1 0 0

How do you feel about the things you do with other people? 0 1 0 2 0 1 0 0

How do you feel about the amount of time you spend with other people?

0 0 0 3 1 0 0 0

How do you feel about the people you see socially? 0 0 0 2 2 0 0 0

How do you feel about the amount of friendship in your life? 0 0 1 2 0 1 0 0

How do you feel about how safe you are on the streets in your neighborhood?

0 0 1 0 3 0 0 0

How do you feel about how safe you are where you live? 0 0 0 2 2 0 0 0

How do you feel about the protection you have against being robbed or attacked?

0 0 1 1 1 1 0 0

How do you feel about your health in general? 0 0 0 2 1 1 0 0

How do you feel about your physical condition? 0 0 0 4 0 0 0 0

How do you feel about your emotional well-being? 0 0 0 3 0 1 0 0

2 5 7

31

15 18

2 00

10

20

30

40

Terrible Unhappy MostlyDissatisfied

Mixed MostlySatisfied

Pleased Delighted No Response



Question: No Yes No Response In the past month were you a victim of any violent crimes such as assault, rape, mugging or robbery?

3 1 0

In the past month were you a victim of any nonviolent crimes such as burglary, theft of your property or money, or being cheated?

2 2 0

Question:

No

arre

sts

1 A

rres

t

2 A

rres

ts

3 A

rres

ts

4 or

mor

e ar

rest

s

No

Res

pons

e

In the past MONTH, how many times have you been arrested for any crimes?

4 0 0 0 0 0

Question: Exc

elle

nt

Ver

y G

ood

Goo

d

Fai

r

Poo

r

No

Res

pons

e

In general, would you say your health is: 0 0 4 0 0 0

5

3

00

2

4

6

No Yes No Response


4

0 0 0 0 00

2

4

6

No arrests 1 Arrest 2 Arrests 3 Arrests 4 or more arrests No Response


0 0

4

0 0 00

2

4

6

Excellent Very Good Good Fair Poor No Response



Demographics


0 0 0 0

1

3

00

1

2

3

4

First visit Less than 1month

1-2 months 3-5 months 6 months to ayear

More than 1year

No Response


1

3

0 00

1

2

3

4



2

1 1

0

1

2

3

4


Yes I am of Mexican / Hispanic / LatinoOrigin

Unknown


0 0 0 0

3

1

00

1

2

3

4

AmericanIndian



Clients by Race N=4


Consumer Perception Survey (Family) November 2015

The chart below represents the aggregated responses from the first 15 questions of the November 2015 Consumer Perception Survey (family portion). The first 15 questions correspond to the general quality of service families clients received at BCDBH.

Question:

Stro

ngly

D

isag

ree

Dis

agre

e

Und

ecid

ed

Agr

ee

Stro

ngly

A

gree

Not

A

pplic

able

No

Res

pons

e

Overall, I am satisfied with the services my child received. 0 4 10 25 73 3 0

I helped to choose my child’s services. 1 4 5 46 54 5 0

I helped to choose my child’s treatment goals. 0 5 4 46 56 3 1

The people helping my child stuck with us no matter what. 1 4 9 27 66 8 0

I felt my child had someone to talk to when he / she was troubled. 1 5 11 29 63 5 1

I participated in my child’s treatment. 0 1 3 36 73 1 1

The services my child and / or family received were right for us. 1 3 13 35 59 4 0

The location of services was convenient for us. 2 1 2 39 70 0 1

Services were available at times that were convenient for us. 2 0 5 32 76 0 0

My family got the help we wanted for my child. 3 3 14 34 57 4 0

My family got as much help as we needed for my child. 4 3 23 27 51 6 1

Staff treated me with respect. 1 0 0 24 87 3 0

Staff respected my family’s religious / spiritual beliefs. 0 2 2 21 71 19 0

Staff spoke with me in way that I understood. 0 0 1 27 85 2 0

Staff were sensitive to my cultural / ethnic backgrounds. 0 0 2 27 66 20 0

16 35 104

475

1007

83 50200400600800

10001200

StronglyDisagree




The chart below corresponds to the aggregated responses of the next 11 questions regarding effects of services in a family’s daily life.

Question:

Stro

ngly

D

isag

ree

Dis

agre

e

Und

ecid

ed

Agr

ee

Stro

ngly

A

gree

Not

A

pplic

able

No

Res

pons

e

My child is better at handling daily life. 2 5 29 47 25 7 0

My child gets along better with family members. 2 5 23 57 20 8 0

My child gets along better with friends and other people. 2 9 28 44 22 8 2

My child is doing better in school and / or work. 5 8 23 46 23 10 0

My child is better able to cope when things go wrong. 5 10 36 37 20 6 1

I am satisfied with my family life right now. 4 19 28 37 21 5 1

My child is better able to do things I want to do. 3 4 36 43 22 7 0

I know people who will listen and understand me when I need to talk. 1 6 10 47 46 3 2

I have people that I am comfortable talking with about my child’s problem(s).

1 5 10 49 47 1 2

In a crisis, I would have the support I need from family or friends. 5 9 18 40 39 1 3


3185

251

501

324

5716

0

100

200

300

400

500

600

StronglyDisagree




Demographics


311 11 12

35 39

40

20

40

60

80

100

First visit < 1 month 1-2 months 3-5 months 6 months to ayear

> 1 year No Response


61

44

19

0

20

40

60

80

100



75

2515

0

20

40

60

80

100


Yes I am of Mexican / Hispanic /Latino Origin

Unknown


120 7 1

80

1410

20

40

60

80

100

AmericanIndian





Chico Youth for Change 578 Rio Lindo Avenue, Suite 3 Youth Services Survey for Families What has been the most helpful thing about the services you and your child received over the last 6 months? “The compassion and understanding/support of Lori.” “She helps me be patience.” “Willingness to see us as a whole family.” “Realizing that my issue’s regarding my childhood did effect how I communicate w/my children.” “We’ve only been here for 1.5 months.” “Having someone to talk with.” “The time alone playing with my son has allowed me to see “good” in him. Lori modles excellent skills without making me feel uncomfortable. I am able to take these skills home and apply them with my whole family. I would recommend this service to anyone with children who are intense.” “That we are able to talk about my grandchild problems and how to solve them.” “Maheras como entender el caracte de cada hizo y como solucionar cada situasion.” “Mire ona mejoria en su escuela yano se mete en probelmas.” “Me estan ensenando, a como yo decirle mi hijo quese calme y me disen otras tecnicas. Para tartar ami hijo.” “Como entendei el comportamiento de mi hijo y sobre tod nvervas tecnicas que me han funcionado para practicar con el.” What would improve the services here? “More time with Lori.” “More visits with Jody.” “I can’t think of anything. Maybe a bigger floor space for play. But I’m not complaining. If nothing changed it would still be great.” “More time for one on one.” “Mi familia esta my y satsfecha con los sevicios que nos han dado.” “Ayudarle aque mi hijo exprese sus sentimientos y sus frustaciones.” “Pues yo pienso que todo estavien, hacen buen trabajo.” “Yo estoy moy satisfecha con todo el servicio y apoyo recbido para mi hijo y familia.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “Our transitions for our family has been much easier because of the care given by Lori.” “Work on child’s behavior care.” “We couldn’t do it w/o our youth 4 change support team.” “I myself can only say….Positive things about youth for change and its employees.” “We looked forward to coming every week. I loved that there was someone share positive things with about my child, instead of being bombarded by negative things. Lori gave me tools to pull out the good stuff and enjoy my child.” “I feel this is very good program it help my grandchild to speak her words instead of acting it out thank you.” “Este servicio nos a ayudado mucho, solo como sobre salir la vida como familia y individules.” “Quisiera a’ trabasaran maj en sobre el en su persona.” “Que estoy moy satisecha con la consejera de mi hijo y me sirven muchos sus consejos.” “Ye gustaria que estos programas estuvieran mas alcance de mas familia que no cuentan con esta informacion.”


Chico Adult Services 560 Cohasset Road, Suite 175 Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “Please stop moving front door. It’s confusing. And where door is now not good parking or entering. More time on me in general not just meds. Very good at getting meds I need. Good at going extra mile like gene test.” “The only negative I have is the entry ways and the parking lots. The staff are amazing.” “I have good times here.” “I need help with housing and to get in the Torres Shelter till I can get a place to live and be able to work.” “Good services, and reminders when have appointments.” “I am happy with Butte Behavioral Health services I have gotten. They are kind helpful and have very much changed my life for the better.” “I don’t feel the questions regarding “arrests” are necessary and I don’t appreciate them on this survey. They are an obvious stereotype put upon people who are seen here that are not even applicable to me at all. Please rethink this. Staff should also work harder to meet scheduling requests with those who work demanding jobs. Thank you.” “The office staff are caring and empathetic. Kyla rocks! They are helpful when Dr. Gray is busy to try their best to help me. The counselor, my counselor, is helping me change my life <3.” “Several times I’ve come in for appts. No one has told me my appointment was cancelled. I’ve driven across town. That’s my only complaint.” Older Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “Mental Health has saved my life.”

Chico Youth Services 560 Cohasset Road, Suite 165 Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “You guys are all fantastic and I’m glad to have been a part of the program here. I used all the counseling I’ve ever gotten to caring degrees of success and I’ve never regretted coming. Youth Services Survey for Families What has been the most helpful thing about the services you and your child received over the last 6 months? “Someone will be there to be her sounding board that is not family.” “Psych meds to help balance her moods.” “Support, “in home” centered services, referrals for many great programs and services, advice, help in crisis.” “Helping him be more confident in school.” “My granddaughter’s ability to better cope with the trauma due went there and is able to talk about it and to set goals for herself and reach those goals.” “Someone who understands the needs of the children.” “Dr. Lema and the medication. Please keep him. “Weekly counseling and the yes program. Having the wrap team at his iep meeting was great too!” “Being recommended to strengthening family.”


“Determining, managing Rx.” “That he is opening up.” “Just my son being able to talk to someone without judgment.” “He only comes for medication.” “Nothing really. Need better services and how mental health not happy services.” What would improve the services here? “Help to keep her on topic and not focused on board or making “small talk”.” “The ability to connect with the patient when they are in crisis.” “Quicker availability of services. The enrollment process was too lengthy. We were in crisis and my child ended up in the hospital since it took about a month to get her enrolled. I requested medication assessment for my daughter and was denied. She is medicated after self-harm. Better listen to parents please.” “Nothing. Everyone is great.” “More consistency with staff. Not moving things around so much.” “Youth groups.” “No good been mental for 2-3 years and get no get good services child.” “Teniendo sitas mas segido.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “Love her therapist.” “Everyone is very caring.” “Overall good experience. Everyone is polite, kind, and helpful. Please pay them better. ☺” “So thankful for all the help we have been given to help our son be able to coupe day to day.” “I want to thank Kim and Michelle for being here for us and recommending us to yes and strengthening families.” “There is no port for my son mental health services think to get help from sacmtion out town services they need to do better.” Youth Services Survey for Youth What has been the most helpful thing about the services you and your child received over the last 6 months? “Keeping me from getting too stressed/depressed and helping me keep a still mind. “Someone to talk to.” “To be about to talk about my problems.” “Getting put on the Prozac.” “Ability to talk with someone.” “People listening to me and trying their best to help me when I need it.” “Strengthening families, the YES programs.” “Mostly talking and finding the right mods.” “I agree w/everything my psychiatrist says.” What would improve the services here? “Nothing-I am completely satisfied.” “Better listening in the counseling sessions.” “I think that it’s fine.” “Nothing that I know of needs improving.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “You are helpful.” “Kim and Michelle do excellent jobs working with me.” “In all honesty I like everything about here.” “I am pleased with the services I am receiving.”


Youth for Change-LINK 130 West 6th Street Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “I’ve been homeless for 5ish years and I finally am an employed student with a home. I would probably be dead by now if 6th Street didn’t help me. Thank you 6th Street Youth Center!” “The drop-in center has helped me improve many areas in my life. The staff has been very encouraging and has promoted my health and wealth so far.” “I think my counselor is very rude to me, never willing to help me without a run-around, treats me like I’m too good to be here I really don’t like it.” “This program has gotten my fiancé and me off the streets and sober.” “Love youth for change. Stipulations for living at 710 need to be clearer.” “Youth for change needs to be better at informing residents at 710 about how their housing program works.” “I feel that there is not sufficient parking. I also feel that staff mistaken comments on my cultural background for racism.” “I am very fortunate and grateful for places like the 6th street drop-in. I appreciate all the staffs’ help, the past, present and future. I am thankful for people and places that provide help for not only me but for others as well.” “The staff and workers at 6th Street are excellent at what they do.” “Thanks for your effort put forth in supporting me!☺” “I’m thankful” “I love 6th Street so much I’ve been helped more by these wonderful caring people more than any youth place EVER!”

NVCSS 10 Independence Circle Youth Services Survey for Youth What has been the most helpful thing about the services you received over the last 6 months? “Going fishing/taking a break from the world.” Adult Services Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “You guys are too good to talk to.”

Counseling Solutions 130 Yellowstone Drive, Suite 110 Youth Services Survey for Families What has been the most helpful thing about the services you and your child received over the last 6 months? “Jessica is someone my daughter feels comfortable talking to. That helps a lot!” “First visit” “Talking to someone who cares.” “The support from all staff.” “Daughter learned how to express her feelings more.” “Involving father in co-parenting sessions on request. Supervisor Courtney addressing major issues w/out beating around the bush.”


“Suggestions on how I can parent better and understanding our situation.” “Consistent focus on the children’s needs.” “My children are just getting started with one not ever having been at the intake interview yet. The consistent focus on their needs has been a significant fraction in making positive changes.” “My daughter has one on one help and Jessica always looks for ways to bond with my daughter.☺” “The time Jessica takes to bond and get to know my son.” “I have learned that when my son approaches me with an issue that he doesn’t fully comprehend I’m able to help him through the process.” “He has become a better acting child with the tools he has gained from the counseling services.” “Having someone outside the home for her to talk to about some of the situations she been through.” “Involving father in co-parent intervention about sensitive issues and parenting solutions. Great toys and games.” “Finally he has gotten a male he feels comfortable speaking to.” “Wraparound” “Having someone to talk to once a week.” “All of it helped use in their own way.” “Pues que tengo acseso a platica con las cordinadoras a la hora que las nesesito.” “We are not yelling at each other.” “Advice with the kids.” “My son is doing better in school and has a lot of teachers working with him and wrap around is really helping him.” What would improve the services here? “More hours available after school.” “Meet more than once a week. Twice would be ideal.” “More time, separate waiting area for adults and parents/children due to inappropriate conversations not for children. No smoking in front.” “Everything is great.” “More feedback on the session. I know counseling is confidential, but maybe the parent could get a general idea on if the child is improving or not.” “Multiple locations.” “Longer time span for services.” “Having co-parenting sessions as part of counseling for parent involvement. Separate waiting rooms for AA and children. No smoking in front!” “More stability he had 2 counselors before he got a male I requested in the beginning.” “The team able to witness in custody cases due to them being in the home and are legally mandated reporters.” “Pues los servicios que recibimos nosotro son de mi comformidad para mi es tado perfecta.” “I like to help us for more ways to keep come.” “Just keep doing what your doing it is very helpful.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “I feel positively about future prospects here.” “Since coming, it’s helped daughter to socialize, her behavior, more appropriate.” “There should be more phone call follow ups w/parents before therapy to ensure a clear goal of struggle w/child proves to appointment.” “All great. Love Jessica for the kids.” “More feedback from staff to parent on their option of how these services are helping/or not helping child improve. (This would be for children 2-4 years of age.)” “I feel that relationships with children/client is weakly established for in depth observations. Not enough time for complete trust.”


“Pues mi comentario es muy faborable a todas las personas que trabajan en el programa y estoy moy satisfecha con el servicio que tengo.” “All I know between wrap around and school he is getting the help he needs and he is doing better.” Youth Services Survey for Youth What has been the most helpful thing about the services you and your child received over the last 6 months? “Understanding my emotions.” “The counseling is very effective and they listen well.” “My counselor understands what’s going on.” “Talking about my family.” “Anger control.” “Talking” “Someone to talk to and would listen.” “Calm myself.” “I am letting things out.” “The most helpful thing is that my daily life is way better.” “Help me communicate with my family when it makes me too anxious.” “That she has been helping me through my problems.” What would improve the services here? “I am completely satisfied.” “It’s good right now.” “More activities.” “Walk around the ?” “More colors.” “The things that would improve the services here would be different times of the week.” “More art stuff.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “I’m happy w/the services I’m getting.” “Thank you for your services.” “Provision of age acceptable reading material would be appreciated.” “Malisa is a great counselor.” “Thank you.” Adult Services Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “Great survey. I’ve been coming here for years and I’ve never regretted a single day.” “Best counseling I could have hoped for. I’ve been seeing my councilor for around 5-6 years, on and off. I don’t know where I would be without such a great support system. I’m forever grateful for this place.” “It is great so far.”

Victor 1360 East Lassen Ave Youth Services Survey for Families What has been the most helpful thing about the services you and your child received over the last 6 months? “We just started.” “It’s been less than a month can’t really say right now.”


“We have a safe place for us to go where he can say what he is going through.” “Whenever we get your services, I am able to be stronger in discipline, and she tends to star to behave more often. But my daughter is very manipulative.” “Learning how to get him to calm down and what we can use to help him with his anger and how to help him make better choices.” “Que mi hijo tiene a alquien con quien platicar quele brined ayude profesional para ayudarle a supercar sus inquietudes.” “Lo mas que a yodo a mi hijo la comunicacion en la familia acer mas vespetoso valerse por si mismo mas relajado ya no es tan esplosiro como para pedir ayuda.” What would improve the services here? “Time. I think the longer we have this service the better our lives will be.” “When she is cooperating things go better.” “A little more communication about if his provider is going to miss an appointment.” “Tener un poco mas de comunicacon para nosotros poder saber am ova superando nuestro hijo y poder participar man en proceso.” “Para mi persona todo lo que ustedar acen esta bien.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “I feel like the provider is amazing with him and listens well to us and comes up with good ideas to help us as a family.” “Yo aguradesco mucho se ayuda comos nos an ensenado acer mas pasientes con nuestro hijo espero y sigma ayudando a mas familias les agradesco mucho de todo Corazon muchas gracias.” Youth Services Survey for Youth What has been the most helpful thing about the services you and your child received over the last 6 months? “Explaining to me why I am the way I am.” “Help in being a mom, loving/respecting myself, relationship, life in general is more positive.” “She helped me think things through. “Always convenient.” “How to communicate better.” “Just started.” “Overall counseling.” “Being able to vent when needed.” “Finding ways to cope with things, learning about my condition.” “They helped me chill out and think of solutions to my problems.” “I have been able to talk to someone and get advice.” “Breathing” “I have only been there for a couple of weeks but my services so far is awesome. The most helpful thing is when they listen to me.” “The staff always listen and help to the best of his/her ability no matter the situation.” “The understanding.” “Helping with substance abuse.” “I can depend on my counselor on keeping whatever I express between us.” “Relaxation tools.” “Have me advice and showed me how to cope with my anxiety and depression by doing meditation and talking about how I felt.” “Just all of it in general has helped.” What would improve the services here? “All is good.”


“It’s good how it’s going.” “Having the doctor meet up with us more than every 8 weeks or so.” “Nothing he is doing a great job.” “Substance abuse.” “I’m satisfied.” “Everything is great nothing has to be changed.” “Anger control.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “I love your services, I love life even more now. I see more positive than negative.” “All good.” “Staff are very nice/helpful.” “Fine at job!” “He is helping me out a lot. And he is just a great counselor.” “It’s been helpful.” “Thank you for all the help you all have given me I appreciate it.” Adult Services Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “I really like how I can talk about anything or situations or problems, just in general anything.”

Gridley BCDBH Center 995 Spruce Street Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “Not enough therapy in a month’s time.” “I have been treated very well here. I get the sense that the doctor and the counselors really care.”

Oroville Adult Services 18 County Center Drive Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “Make this evaluation available to fill out online. Please proofread your documents.” “I really liked my counselor she did an amazing job helping me through things.” “I’m happy here with the staff, professional, and I am doing a lot better since the 1990’s. Thank you.”

Oroville Youth Services 88 Table Mountain Boulevard Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “I really like how there are groups for teenagers.”


Youth Services Survey for Families What has been the most helpful thing about the services you and your child received over the last 6 months? “Having someone to talk to, play with, just interact with.” “My son receives counseling and meds and support here.” “I am able to understand more about my child’s behavior.” “Have not received services yet.” “Just started.” “Dr. Petty is very understanding.” “Centered and calmed him.” What would improve the services here? “Help on getting an IEP.” “Nothing just trying to stabilize his meds.” “I am satisfied with services.” “Less wait times for appointments.” “Not much.” Youth Services Survey for Youth What has been the most helpful thing about the services you and your child received over the last 6 months? “Counseling” “Knowing somebody was there for me.” “The meds.” “I had someone to talk to.” What would improve the services here? “Buffet” “Not sure yet.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “I really like my counselor Cindy.”

Oroville NVCSS Mothers 2185 Baldwin Ave.

Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “I love my counselor. She has helped me start to become who I want to be.” “It was wonderful to have my visits be at my own home. It made me feel very comfortable and was very helpful with my schedule and my children.” “Tashanne has been amazing, so supportive, she has really helped me come out of my shell and grow as a person.”

Oroville AB 109 865 Mitchell Avenue

Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “Thank you all for your services and time.”


Oroville Tx Court 2430 Bird Street Adult Survey Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “I am overall pleased w/ the outcome of my treatment. There have been ups and downs but I plan to remain in treatment because every day gets better.” “I love the people and services here, they have saved my life, and they truly care.”

Oroville Youth for Change 2856 Olive Highway Youth Services Survey for Families What has been the most helpful thing about the services you and your child received over the last 6 months? “Child’s reaction of emotion and some for thought before reaction.” What would improve the services here? “To continue them.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “Really enjoy the services my son and I have. Both of us are having positive experiences and learning skills.”

Paradise Youth for Change MHS/MEDS 7200 Skyway Youth Services Survey for Youth What has been the most helpful thing about the services you and your child received over the last 6 months? “I’ve had some people there for me.” “Was there anything helpful/No.” What would improve the services here? “Better quality staff and higher expectations in order to be hired.” “If they were not so strict to me.�” “Keep people for 1 day.” “Nothing I know of its 5 *” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “It’s the worst place in the world.” “You’re great☺”

Paradise Youth for Change-Schools 6249 Skyway Youth Services Survey for Families What has been the most helpful thing about the services you and your child received over the last 6 months? “Getting to take”


Paradise Adult Services 805 Cedar St. Suite B Adult Services Survey for Adults Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “I like coming to BCMH.” “Thank you!”

Paradise Youth Services 5910 Clark Road, Suite W Adult Services Survey for Adults Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. Also, if there are areas which were not covered by this questionnaire which you feel should have been, please write them here. “Well transfer to Feather River when space is available prefer my mental health care be accessible and manages accurately with my primary and specialist, med management as well as more focused on physical related to personal conditions.” Youth Services Survey for Families What has been the most helpful thing about the services you and your child received over the last 6 months? “Someone to help through his troubles other then his parents (3rd party) + medical help.” “Dr. Kimora and the meds she has prescribed.” “Be able to talk to people.” “Benefits drastically from the counseling and medications provided.” “What we like most is that our child enjoys coming here and spending time with Cheryl.” “That she has someone comfortable talking to. When she feels upset and can tell me about it to.” “Finally able to see a doctor. Unfortunately she is a new doctor and doesn’t know my child so it’s taking forever to give him the help that he needs.” “Philip has been very helpful.” “People listen to what’s going on.” “Receiving helpful ideas on how to tackle behavioral issues.” “The openness of the counselors.” “Always there understanding and flexible to meet our needs.” “That my son can talk about his feelings and get it out instead of holding it in.” What would improve the services here? “Have not formed opinion.” “Communication IE. Counselors.” “It would be wonderful if more support was available in the late evenings.” “For those who don’t transition easily it is difficult to have to keep on changing counselors. My child quit Behavioral Health after bonding with 3 male counselors and then given a female counselor as there wasn’t a male available at the time.” “A different psychiatrist.” “More visits.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “There was a huge lapse of contact between the two counselors” “I am extremely pleased with the emotional support and guidance Paula Johnson has provided.”


“Since he has suffered from depression/anxiety and diagnosed by age 6 it should not take 2-3 months for him to receive meds for severe depression. Nothing will change without something to take the edge off of his anxiety/depression.” “Dr. Kimora had my child stabilized. Since she left my child’s life has been hell!!!” “We feel very lucky to have the services.” “We love the counselor she is really nice he likes her a lot feels comfortable talking to her.” Youth Services Survey for Youth What has been the most helpful thing about the services you and your child received over the last 6 months? “Stopping the panic attacks some.” “I can talk when I need to.” “Counseling” “The communication I have with my provider.” “Being trusted more.” “Haven’t been here in months.” “One on one services.” “I haven’t received any services in the last six months.” “Being able to have someone to talk to.” “I’ve got someone to talk to which is good because I don’t feel I always have someone.” “Coping skills” What would improve the services here? “Different location.” “If staff knew more about appointments.” “Pretzels & hot pockets!” “They make me feel more comfortable.” “Leave me alone” “Yoga meditation.” “There isn’t much to do to improve the services.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “Comment static.” “The services are great.” “Awesome” “I feel comfortable here.”

Paradise Youth for Change YIP 7204 Skyway Youth Services Survey for Youth What has been the most helpful thing about the services you and your child received over the last 6 months? “Helping me with school” Youth Services Survey for Families What has been the most helpful thing about the services you and your child received over the last 6 months? “The help me and son get from services.” “The help I received keeping my child in school.” “When Jeffery is able to calm him down in a way that we are not able too.” “Ale has been really helpful at school and Pam is super resourceful in the home.” “Learning how to reword things to keep calm instead of making worse.”


“We are establishing better routines that caused major power struggles.” “Dave from TBS” “Just started TBS” “Just started. Great so far.” “Las platicas” “Las visitos sus consejeros han sido de buen apoyo.” “Mi hija esta saliendo agvjar con otros ninos.” What would improve the services here? “More help such as advice for parents to be on the same page on ways to handle outburst. Counseling for us.” “We would o remove the wrap pick up people to give us the parents more time w/our child.” “I think it’s great.” “Would like to take a trip w/Sarah. Movies, skating, shopping, gift cards, etc. “Better trained employees. Have employees that actually want the job and that care about the children. Stay checked in while with clients.” “More time with child.” “Seguir haciando la y hacen ayudondome con mi hijo dandole consejos.” “estoy muy bien con los servisios.” Please provide comments here and/or on the back of this form, if needed. We are interested in both positive and negative feedback. “More help when he gets frustrated when he acts out and doesn’t listen.” “I would like more notices about ANY staff change to our child routine.” “We like so much. It’s hard to list all. We are learning to love each other again. We are finding solutions. I am not alone. Sound advice.” “Being on time!! Services more easily accessible. No cell phones during sessions. Keep parents informed. More educational resources available to parents.” “Workers need to show up when they are scheduled.” “Me an ayvdado avalolarme mas y asalir Adelante.”

butte county department of behavioral health …november 2015 results of the consumer perception...

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