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presents

Workforce Development

&

Training Resources

Business Services for SHRM Webinar, March 29, 2012

Technical Information for Today’s Webinar

• You will be connected to audio using your computer's microphone and speakers (VoIP). A headset is recommended. Or, you may select Use Telephone after joining the Webinar. Toll: +1 (914) 339-0030 Access Code: 607-919-822 Audio PIN: Shown after joining the Webinar Webinar ID: 210-988-425 • During the webinar, all callers will be muted. Please use the question panel to send any questions for the Q&A times provided throughout the webinar.

Business Services for SHRM Webinar, March 29, 2012 2

Lehigh Valley Workforce Investment Board, Inc. and PA CareerLink® Lehigh Valley

Workforce Development and Training Resources

March 29, 2012

3 Business Services for SHRM Webinar, March 29, 2012

Workforce Development and Training Resources

Agenda

1. LVWIB Overview and Industry Partnerships – Gina Kormanik, Lehigh Valley WIB

1. Business Services and On-the-Job Training

– Karen McAndrew-Bush, PA CareerLink® Lehigh Valley

2. Youth Pipeline Development – Cindy Evans, Lehigh Valley WIB


Vision

Lehigh Valley has a world class competitive workforce Mission

To ensure an employer demand-driven world class workforce system aligned with economic development, education and the community focusing on targeted industry clusters.

The goals are as follows:

Goal #1: Analyze and identify those clusters with sustainable growth industries in the region as the primary workforce focus. Goal #2: Develop data driven innovative and cost effective workforce strategies that meet employer needs. Goal #3: Build key partnerships to align education, economic development and workforce development to meet employer needs. Goal #4: Restructure CareerLink® Operations to enhance employer and job seeker services to support family-sustaining employment opportunities. Goal #5: Maximize resource effectiveness at the federal, state, regional and local levels.


The Changing Economy

30 Million Population Within 100 Miles

1 Day Drive to Reach 1/3 of U.S. and 1/2 of Canadian Consumers

11 Institutions of Higher Learning/more than 50,000 Students 2 Community Colleges 17 School Districts 3 Career and Technical Schools

650,000 Population 327,000 Workforce 297,000 Employed

269,000 Jobs 15,300 Companies 35,000 Commuters

Employment Range # of Employers % of Total 1,000+ Employees 18 0.1% 500 to 999 31 0.2% 250 to 499 77 0.5% 100 to 249 328 2.2% 50 to 99 595 4.1% 20 to 49 1,440 9.8% 10 to 19 1,882 12.9% 5 to 9 2,936 20.1% Less Than 5 7,314 50.0% 79% of population has high school, AA, BA, Graduate Degree

$55,269 Median Household Income

Landscape


Where are Pennsylvanians Working

Source: PA Department of Labor, Center for Workforce Information Analysis


Lehigh Valley Model

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WORKFORCE DEVELOPMENT

ECONOMIC DEVELOPMENT

WORLD-CLASS COMPETITIVE WORKFORCE

EDUCATION


Healthcare and Life Sciences

Financial Services, Business Services, IT

Diversified Manufacturing Including Supply Chain

Energy and Green

Pennsylvania Industry Clusters Lehigh Valley Industry Clusters

Life Sciences

Business Financial Services

Advanced Materials and Diversified Manufacturing

Information and Communication Industry

Education

Building and Construction

Agriculture and Food Production

Logistics and Transportation

Lumber and Wood

Building Relationships


Industry Partnerships

HEALTHCARE

DIVERSIFIED MANUFACTURING

ENERGY

Industry Partnerships bring together employers in the same industry cluster to address common workforce needs and provide training for incumbent workers.

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• Industry Partnerships build relationships with Business and Industry, Economic Development, Education and Community Based Organizations. • Employers connected to industry partnerships tell you where are the jobs, what are required skills, where are gaps. • IPs integrate with education and youth pipeline development


Industry Partnerships Facts

PENNSYLVANIA

$112 million - Amount of State Industry Partnership Investment

$116 million - Amount of Matching Contributions (In-Kind and Cash combined)

39 - Industry Partnerships funded in 2011-2012

105,000 - Number of workers trained to date

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LEHIGH VALLEY

Over $5 million - Lehigh Valley Industry Partnership funds

Over 10,000 - Lehigh Valley workers trained


Rules of Engagement:

1. FACT: LVWIB integrated with PA CareerLink® Lehigh Valley.

RULE: IP employers requesting training funds post jobs on CWDS.

2. FACT: LVWIB integrated with youth pipeline development. RULE: IP employers requesting training funds must participate in youth pipeline development and other LVWIB activities.

Lehigh Valley Industry Partnerships


Diversified Manufacturing Industry Partnership

EXAMPLES OF TRAINING

Manufacturing Leadership Strategic Planning New Business/Market Development Innovation in Manufacturing Process Improvement Advanced Industry-Specific Regional Needs/Gap Analysis

Supervisory Training Career Pathways Succession Planning

EMPLOYERS

B. Braun Medical, Inc. Crayola Air Products Loikits Industrial ABEC Lutron Electronics, Inc. Wacker Chemical Nestle Waters Coca-Cola Bottling Fisher Clinical Services Penske Leasing Kraft Foods


Healthcare

Employer • Lehigh Valley Health Network • St. Luke’s University Health Network • Sacred Heart Hospital • Good Shepherd Rehabilitation Network • Health Network Laboratories • Cetronia Ambulance • VNA of St. Luke’s Hospital & Health Network • Fellowship Community • Moravian Hall Square • Family Answers • Phoebe Ministries

Training • Supervisory & Leadership Skills • Customer Care • Technical Partner/Career Matrix Program • Youth Pipeline Continuum • Team Effectiveness • Advanced Level, Industry- Specific • Regional Needs / Gap Analysis / Career Lattices


http://www.coordinatedhealth.com/index.php



Energy

Employers • PPL Corporation • UGI Utilities/UGI HVAC • Met Ed/First Energy • Hydac Corporation • Pencor Services Inc.

Training • Management • Leadership • BPI/RESNET • Industry-Specific Training



Are you involved?

Lehigh Valley Outlook

TABLE OF CONTENTS

Snapshot of the Economy …………............2 Preliminary Seasonally Adjusted Rate ......3 Job and Labor Market Overview ................3 Employment Trends………………………....6 Targeted Industry Clusters..........................7 Largest Lehigh Valley Employers...............9 High Demand Occupations.......................10 Jobs in the Lehigh Valley..........................11 New Hire Wages and Benefits..................12 Cutbacks and Plant Closings...................15 Web Resources .........................................16


www.careerlinklehighvalley.org

High Demand Occupations In Specific Career Clusters

• Health Care Occupations • Hospitality, Food Service, and Retail Occupations • Transportation and Logistics • Semi-skilled Production Workers and Machine Operators • Skilled Crafts/Trades Workers • Customer Service and Inside Sales • Operations and Administrative Management • Engineering • Occupational Therapist • Phlebotomists • Physical Therapist • Industrial Maintenance Technicians • Precision Machining (CNC Programmers and Operators) • Machinists and Tool and Die


● Reading, Writing and Math

● Locating Information

● Problem Solving and Identification

● Time Management

● Judgment/Decision Making

● Critical Thinking Management

● Technical Skills

Current and Projected Skill Gaps


Newest Jobs

• Chief Turnaround Officer • Electro Neurodiagnostic Technologist • Histotechnologist • Biomedical Photographer • Health Physicist • Photonics Engineer • Energy Engineer • Nanotechnology Scientist • Financial Engineer • Decision Science Analyst • Search Engine Optimization Specialist • Community Manager • Corporate Blogger • Restitution Specialist • Retinal Angiography • Clinical Nurse Specialist • Radiology Practitioner Assistants

• Advanced Dental Hygiene Practitioners

• Clinical Trial Assistants • Regulatory Compliance Assistance • Forensic Technicians • Trace Evidence Microscopists • Research Fishery Biologist • Protein Chemists • Cytogenetic Technicians • Air quality Analyst • Noise Analyst • Energy Policy Analysts • Web Site Traffic Analyst • Character Animator • Global Business Credit Risk

Analyst • Trade Relations Coordinator • Software Localization Engineer


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www.paworkstats.state.pa.us


Job and Labor Market Data

• Occupational and Wage Data

• Bureau of Labor Statistics


QUESTIONS?


Karen McAndrew-Bush


Employment and Training • Statewide recruitment network • Assessments, screening, referral including Rapid Response • Consulting and referral services • Workforce training resources • Lehigh Valley Job Fair and company or industry

specific job fairs Labor Market Information • The Outlook • Wage, salary and benefits information • Workforce demographics and worker availability Business and Community Resources Networks • Over 80 community and faith-based organizations • Greater Lehigh Valley Chamber of Commerce and Society for Human Resource Management • Local economic development agencies • Training and educational institutions

PA CareerLink® Lehigh Valley Services for Employers


Business Services

We work with the economic development entities in the valley to retain companies and attract new companies by providing: - Job and Labor Market Information - Salary information - Assistance with recruiting by: ● Posting positions on the PA CareerLink www.pacareerlink.state.pa.us website ● Screening resumes ● Searching the PA CareerLink Database for candidates ● Holding Job Fairs, individual and/or annual 26 Business Services for SHRM Webinar, March 29, 2012

http://www.pacareerlink.state.pa.us/

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www.careerlinklehighvalley.org Home Page


http://www.careerlinklehighvalley.org/

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www.careerlinklehighvalley.org Labor Market Data



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www.careerlinklehighvalley.org Occupational Wages



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www.careerlinklehighvalley.org Affirmative Action Recruiting Resources



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www.careerlinklehighvalley.org Affirmative Action Recruiting Resources



www.lvprofessionals.org Lehigh Valley Professionals


http://www.lvprofessionals.org/

PA Commonwealth Workforce Development System www.pacareerlink.state.pa.us


http://www.pacarerlink.state.pa.us/

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www.pacareerlink.state.pa.us



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Job of the Day

SHRM Webinar, March 29, 2012 42

Job of the Day


Employers On-the-Job Training (OJT) Fact Sheet


OJT FACTS

• The occupation offered must be in a high priority occupation within the following Lehigh Valley Targeted Industry Clusters approved by the Lehigh Valley Workforce Investment Board, Inc.:

• Healthcare and Life Sciences • Diversified Manufacturing and Services (includes Supply Chain and Logistics)

• Business and Professional Services • Information and Communication • Financial Services • Green and Energy Related Manufacturing and Services.

• Position offered must be full time permanent, 35 hours or more, and pay $8.00/hour or more. • Funding of 50-90% is determined based on company size (number of employees the company employs at local site) and/or the skill gap of the new hire (depending on funding). • The employer worksite must be ADA compliant if business employs 15 or more employees locally.


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High Priority Occupations


Employer Resources Marketing to Chamber Members


Qualified Job Seekers for OJT


Qualified Job Seekers for OJT

Business Card


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Sample Training Outline

The incumbent worker will be trained in the following areas involved in the successful performance of the duties and responsibilities of a Customer Service Representative: CUSTOMER SERVICE SUPPORT: The employee/trainee will be trained to place, track and log orders; handle inbound customer calls; make outbound follow-up calls as necessary; perform account maintenance (change address, history, new account set up); investigate and resolve invoice discrepancies; initiate claim actions for damaged, misdirected, or lost shipments; generate sales quotations and revisions; produce and track Return Material Authorizations (RMAs); process and track trade-in equipment; place and track orders for Sales Representatives’ Sample Inventory Account; work with external vendors to track orders and support customer service satisfaction; and work with other departments to drive customer satisfaction. Training Time: 160 hours SOFTWARE, REPORTS, AND CERTIFIED PROGRAMS: The employee/trainee will be trained in: the J D Edwards system; company products; soft skills (service with a smile), and cross-trained in Medical Products and Surgical Products. In addition, the employee/trainee will be trained to perform the collection and entry of field service reports and to ensure integrity of data provided prior to entry. This training will cover Financial Information Systems to be able to support financial programs. Training Time: 120 hours INTERNAL DEPARTMENT SUPPORT: The employee/trainee will be trained to: act as a liaison between customers, Sales Representatives, TAC, and FSEs; work with Healthcare Services to ensure Group Purchasing Organization and Independent Healthcare Network pricing integrity is maintained and adhered to; work with Inventory Operations to support inquires pertaining to loaner status, and demo accounts . Training Time: 40 hours NOMENCLATURE AND TERMINOLOGY: The employee/trainee will be trained in the nomenclature and terminology of a our specialty product. Training Time: 40 hours TOTAL TRAINING HOUR: 360 hours


PURPOSE The purpose of the Master Agreement is to provide for the occupational skill training of certain individual(s) who are in the employ of the vendor and who have been certified as eligible and appropriate as described in the Private Industry Council of Lehigh Valley, Inc.’s Individual Employment Plans and/or Service Strategies. AUTHORITY This Master Agreement is executed pursuant to a resolution duly passed by the Board of Directors of LVWIB authorizing it to enter such Master Agreement, and the following statutory, regulatory and policy provisions: A. The Workforce Investment Act of 1998 (WIA); B. The WIA implementing regulations; C. Personal Responsibility and Work Opportunity Reconciliation Act; D. The Lehigh Valley WIA Local Plan. TERM The period of performance of this Master Agreement shall be from DATE 00, 2012 and shall continue until such time as either party notifies the other of its intent to terminate the Master Agreement, with or without cause. The effective date of the termination shall be agreed to by both parties and communicated in writing. CONSIDERATION In consideration for the occupational skill training provided by the vendor to the participating employee(s) of the vendor, LVWIB shall pay the vendor amounts in accordance with the Skill Training Addendum attached to and made part of this Master Agreement.

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OJT Master Agreement with Lehigh Valley Workforce Investment Board, Inc.


Employer OJT Endorsement


Gary Bender, Chief Financial Officer of ABEC, Inc. indicated “The OJT program has been great for ABEC. We have been able to hire people with some transferable skills who would not have been hired due to their lack of experience in the software used in the design and build environment in the pharmaceutical industry. The OJT program has been a perfect solution”

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Eric Schwartz, Chief Executive Officer of Windkits LLC, a new company in the Lehigh Valley, indicated: “By bringing qualified candidates to the interview table... you helped us shorten the time required to get key employees on the job. The OJT training reimbursement was very valuable not only to help offset the cost during our start-up phase, but it really helped us keep on a training plan to make sure our skill matrix was complete.”

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You Are In Good Company


QUESTIONS?


Cindy Evans


A HIGH SCHOOL STUDENT TO COMMUNITY COLLEGE

Continuing Education

Career Choices

Soft Skills

How to be Professional

Clubs

Next Steps

Who?

A HIGH SCHOOL STUDENT TO COLLEGE

YEA!

Athletics

Service Clubs

Career Clubs

Global Perspective

Study Abroad

When?

Academics & Technical

Higher Education

Where?

Earning

the Gold

Wow!

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Soft

Skills


Mission Pennsylvania’s Mission Statement for Career Pathways: To create Career Pathways and Career Lattices in Pennsylvania’s targeted industry clusters that provide industry-recognized credentials to the commonwealth’s workers while meeting the needs of local employers. For the Career Pathways Technical Assistance project, the Department of Labor & Industry will work with the Lehigh Valley Workforce Investment Board, Inc. to ensure that dislocated, under-skilled, and/or underemployed adults in the Lehigh Valley area have access to remedial education, skill assessments, and curriculum that leads to industry-certified credentials in the green energy trades.


Career Pathways

Arts and Humanities Health and Human Services

Business and Communications Engineering and Technology

Sharing Expertise


Career awareness activities and interest Assessments [PA Academic Standards 13.1.11 A-F] Interviewing skills and preparation of Resumes, cover letters, briefs, job applications [PA Academic Standards 13.2.11 A-E] Interviews and workshops with human resource managers to discuss skills, interests, employer needs and expectations; soft skills exercises and more [PA Academic Standards 13.2.11 A-E and 13.3.11 A-G] Job shadowing opportunities at local Employers [PA Academic Standards 13.3.11 A] Career and Technical School, Community College and University Tours; Parent Workshop; Graduation Celebration [PA Academic Standards 13.4.11 B]

Approved for Act 48 credits


2006 Pinnacle Award Winner


Strategies for the Development of an Innovative Workforce System

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CAREERLINKING ACADEMY

FUNDING

COMPANY TOURS

INTERVIEWING TOURS

NETWORKING JOB FAIRS

RESUMES HUMAN

RESOURCE EXPERT


Nestle Waters North America Lehigh Valley Health Network

Coca Cola/Lehigh Valley Syrup Plant Good Shepherd Rehabilitation Network


YOU ARE INVITED

LEHIGH VALLEY BUSINESS EDUCATION PARTNERSHIP SHOWCASES B. BRAUN EMPLOYEE-LED CAREER AWARENESS COURSE

INVITED: Business and Industry Leaders, Superintendents, Educators and Administrators EVENT: Lehigh Valley Business/Education Partnership is holding an information session on October 18, 2011, at B. Braun’s Marcon Boulevard location. This event will showcase the successful career awareness course pilot program between Catasauqua High School and B. Braun Manufacturing that can be replicated in other area high schools. WHERE: B. Braun Medical, Inc. 901 Marcon Boulevard, Allentown, PA 18109 WHEN: Tuesday, October 18, 2011; 8:30am-10:00am


45 Day Career Awareness Course

Days 1-5 Introduction, Employability Skills, Career Pathways

Days 6-7 Arts & Humanities Career Pathways

Days 8-9 B. Braun Speakers

Days 10-15 Attitude, Goal Setting, Preparation, Career Development

Days 16-17 Business Career Pathway


Days 20-25 Teamwork, Collaboration, and Conflict Resolution

Days 26-27 Science & Technology Career Pathway


Days 30-35 Social Networking

Days 36-37 Health & Human Services Career Pathway


Days 40-45 B. Braun Tour of Facility, Career Portfolio, Wrap Up


Work Site Experience


QUESTIONS?


What’s Next for Workforce Development?

• JobsFirst PA Initiative under PA Department of Labor and Industry: - Inter-agency partnerships

- Keystone Works for rapid back-to-work employment

- Comprehensive job matching tools



www.servicelocator.org

http://www.servicelocator.org/

Contact Gina Kormanik, Assistant Director

Lehigh Valley Workforce Investment Board, Inc. Phone: 610-841-1006 Email: [email protected]

Karen McAndrew-Bush, Business and Industry Relations Manager

PA CareerLink® Lehigh Valley Phone: 610-841-1045 Email: [email protected]

Cindy Evans, Workforce Coordinator

Lehigh Valley Workforce Investment Board, Inc. Phone: 610-841-1004 Email: [email protected]


mailto:[email protected]





Upcoming Events

Join us on April 10th for our Monthly Breakfast Meeting

Fee Disclosure Regulations to Impact Plan Sponsors in 2012 Learn how to manage the U.S. Department of Labor's fee disclosure requirements by

understanding your responsibilities as a plan fiduciary. We will discuss how to help

minimize the potential impact to employers by reviewing how to properly benchmark a

plan's structure and cost Presenter: Julie Knight, Financial Advisor, and Michael Malz, CRPS, First Vice President, Morgan Stanley Smith Barney

Time: 8am BREAKFAST Meeting (Registration beginning at 7:30am)

Location: Best Western, Bethlehem

Cost: $25

To register email [email protected] (by noon 4/9)

HRCI Credit Pending

Sponsored by Unemployment Tax Advisory Service


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