www.mycom-osi.com

Business-focused Technology Solutions for Digital Service Provider Transformation Results-based Assurance, Automation and Analytics solutions

AssuranceAs complexity and the need for improved customer experience increase, operations teams have to move from highly manual, purely reactive solutions to become far more proactive, in order to pre-empt and resolve issues before they impact customer experience. This changes the focus from human analysis to solutions that identify trends and patterns within the stream of near real time network and service data that are known to be the likely cause of degradations or failures. Multiple “pattern sensors” constantly monitor and analyze data in near real time streams of incoming network and service data. These sensors run automated tasks and algorithms across the data to identify precursors of potential degradations and failures, such as shifts in traffic, capacity and utilization as well as changes in parameterization.

Assurance solutions include:

• Service Quality Analyzer™ carries out proactive service management, messages customers about impending service issues and prevents SLA/OLA violations, thus improving the quality of service offered to consumer or enterprise customers, whether fixed, broadband or mobile

• Worst Cell and Cluster Analyzers™ rapidly identifies and ranks the worst performing Radio Access Network cells across multi-vendor 2G, 3G, and 4G networks using a vendor-independent, weighted health index scorecard. These can include dynamic thresholds generated from statistical deviations. The solution provides probable root cause per identified cells and guided sequences for engineers requiring further analysis

• RootCauseAutoflow™ enables rapid identification and rectification of issues that impact service performance, significantly reducing the time to identify and resolve these issues whilst freeing personnel to resolve the issues identified. This enables quality to be maintained by lower skilled staff, multiplying their value and effectiveness

• Early Warning System™ maintains customer experience and makes significant savings on downstream repair costs. CSPs continuously seek ways to anticipate problems before they manifest as customer issues. The solution equips operations center teams with a near real time surveillance system that detects signs of early network degradations

www.mycom-osi.com

Technology solutions that solve business issuesFar reaching changes in the communications industry are challenging Communications Service Providers (CSPs) as they transform into Digital Service providers (DSPs) in the areas of deploying telco clouds, running zero-touch operations centers and automating assurance and network management across hybrid physical/virtual networks. These challenges are stretching organizations that are under pressure to deliver increased agility, customer experience and network and service quality at reduced cost, in less time and with fewer skilled people.

MYCOM OSI helps CSPs and DSPs meet these challenges using our 25 years’ experience of the telecoms industry distilled into solutions that provide tangible results across organizations including operations, planning, engineering and customer support.

MYCOM OSI’s solutions portfolio provide positive business outcomes including increased organizational efficiency through assurance of network and service performance, automation of tasks and processes to boost agility and optimization of investments and deployment through analytics.

BenefitsIncreaseorganizationalefficiencySupports NetOps automation through task and process automation, enabling team knowledge to solve issues. Open and closed loop automation can deliver up to 95% task automation.

Supports “dark NOC” concept of automation

Improve Customer ExperienceProactively resolves issues before they impact customer experience through end-to-end visibility and tailor-made solutions that enable faster resolution times

Increase AgilityRolls out new services and technology/expansions in less time and cost

Enables service centric operations and NOC-SOC transformation

www.mycom-osi.com

kNetwor

AnalyticsAs the complexity and amount of data about network health and service quality increase, being able to identify and act on patterns becomes humanly impossible. Big data and analytics are required to exploit and obtain value from it. There is a wealth of data available from the datasets that often goes untapped and unexploited due to time and knowledge constraints. MYCOM OSI analytics solutions offer state of the art products along with analytical analyses that are based on interaction with CSPs that provide results.

• WirelessTrafficandCapacityAnalyzer™ provides a prioritized lists for cells/sites that are prime candidates for capacity investment based on quality and usage patterns to enable more efficient investment and improved ROI

• Wireless Corporate Customer Impact™ provides greater visibility and prioritizes incidents related to indoor and outdoor wireless access network areas, serving corporate customer buildings and high value points of interest, such as airports, train stations or cash machines using a mobile uplink

• Value-basedPrioritization™ helps CSPs analyze network statistics in context of customers to optimize Capex in network infrastructure as well as target strategic investments based on actual network/subscriber behavior

AutomationAs CSPs are under pressure to deliver more with less, often organizations are stretched due to a lack of people or skills to meet increasing business demands. Typically, staff numbers or skillsets are not increased in line with increasing requirements, for example when new technologies are introduced or new tasks and responsibilities added. This challenge can only be met through increased productivity through automation. MYCOM OSI automation solutions help operations, engineering, support and planning teams be more productive by automating repetitive, mundane and more complex tasks so that they can focus on higher-value activities. The automation solutions are open and programmable with user defined stop/go human intervention gates so that operators have full control of how much of their processes they want to automate.

Assurance solutions include:

• Special Event Management™ improves network quality and operational efficiency during events such as sporting events, conventions and trade shows with large numbers of subscribers in confined locations, by monitoring congestion levels in near real time, automating analysis and corrective algorithms and updating network element parameter settings to alleviate overload

• Parameter Auditor™ for wireless monitors parameter and configuration data across 2G/3G/4G access technologies. It compares parameters against multiple “golden standard” types – e.g. urban, suburban and rural and automates the modification and enforcement of parameter changes to ensure consistency and improve customer experience

• ServiceAssurance-drivenNFVOrchestration monitors end-to-end network and service quality across hybrid (physical and virtual) NFV networks and directs NFV orchestration based on customer/service/network assurance factors like faults and QoE/QoS degradations

www.mycom-osi.cominfo@mycom-osi.com

Regional Offices

Europe4th Floor, The Urban Building3-9 Albert StreetSlough SL1 2BEUnited Kingdomt : +44 1753 213740

Middle East & Africa9th Floor, Aurora TowerDubai Internet CityP.O. Box 502 533DubaiUAEt : +971 4 434 1553

AsiaPacificBlock 86Marine Parade Central #04-303Singapore 440086t : +65 6342 4600

Americas2365 Iron Point RoadSuite 170FolsomCA 95630United Statest : +1 916 467 1500

© MYCOM OSISOL-Q218-V3

*MYCOM OSI is a trading name of Mycom Software, Inc.

EAA NetExpert™ fault management empowers NOC/SOC team with actionable intelligence on faults and alerts, reducing the number from billions to those that genuinely require attention to safeguard service quality. It provides a highly scalable solution (deployed at tier 1 CSP) that enables NOC/SOC teams to focus on network faults across all technologies and domains (including telco cloud) that impact services.

EAAPrOptima™performancemanagement is a scalable and flexible network/resource performance management solution that empowers NOC/SOCs with actionable intelligence end-to-end across all domains, functions and vendors, reducing complexity and proactively enabling problems to be resolved before they impact quality.

EAA ProAssure™ digital service quality management assures digital QoS, enabling the proactive management of digital services in complex ecosystems that can span physical, hybrid and virtualized networks and provides real time service impact analysis with near real time quality analysis and integrated Root Cause Analysis (RCA), Trouble Ticket generation, Topology Analysis, automated onboarding of inventory, topology and catalogs.

EAAProActor™automation&orchestration standardizes operational procedures based on best-practices, increases the speed/frequency of essential activities and frees up valuable resources to focus on problem resolution rather than finding them. Built upon the deep telecom expertise of MYCOM OSI, EAA ProActor™ is the closed loop automation system that helps CSPs increase operations/engineering efficiency through process automation, and fully benefit from hybrid (physical and virtual) networks by supporting network/service orchestration.

EAA Product SuiteMYCOM OSI solutions are built on the market-leading Experience Analytics and Assurance™ (EAA) suite of products. MYCOM OSI’s cloud native EAA optimizes network and service quality of hybrid (physical and virtual) networks by pre-integrating real time assurance data and management functions (service quality management, performance management and fault management) with automation and analytics that are driven by AI/Machine Learning.

In addition, EAA provides assurance-driven closed loop network automation that directs orchestrators (in virtual networks) and configuration management (in physical networks) to make changes to optimize end-to-end network and service quality.

The products are as follows:

EAAProInsight™analytics delivers network utilization and customer behavior insights by blending network and service information with non-network data such as usage or tariff plans or customer profiles. EAA ProInsight™ enables CSPs to make intelligent business driven decisions on network investments, understand usage patterns to anticipate and pre-empt potential churn-causing events and gain visibility of HVA (High Value Account) experience.

EAACloudPlatform™ is a cloud native platform for EAA applications that is infrastructure-agnostic and utilizes microservices, containerization and DevOps processes to increase solution resilience, scalability, performance and agility whilst reducing Capex and Opex. It also provides simplified integration with BSS/OSS, big data frameworks and network virtualization architectures (NFV/SDN) via Open APIs and common services that process real time data, provide dynamic modelling, integrate service assurance functions and provide a unified management system.