business continuity: the engine of the economy runs on it
TRANSCRIPT
-
8/14/2019 Business Continuity: the engine of the economy runs on IT
1/131
Small Business:The engine of the economy runs on IT.
Small businesses
are still growingand positioning
themselves for
future growth
through IT.
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
2/132
The benets of aggressive investment in IT include
more productivity, more mobility, anda stronger bottom-line.
A New Study conducted on behalf of LogMeIn by Kelton Researchqueried 500 managers, both in IT and other departments, in the US and the UK found:
96%
64%
51%
49%
of IT managers report IT is viewed as astrategic partof the business.
of small businesses overall reportrevenuegrowth takes priority over cost cutting.
of executives plan onincreasingtheir useofremote access to boost productivity.
of IT managers plan increased spending
in their department.
Small Business View:IT is Strategic.
Small business is often considered the engine of the economy. What weve found is that
the investment in IT and the move toward mobility have it running on all cylinders.
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
3/133
While there is clear agreement onthe importance of IT to the growth of their business,
IT folks and managers dont always seeEye-to-Eye.
Like Any Marriagethe working relationship could be improvedwith better communication. For example,establishing rm internal feedback loops would
improve performance and productivity overall.
State of the Union:Every marriage takes WORK.
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
4/134
16%
14%
1%
18%
21%
30% Explaining technical terms or programs
Developing solutions to meet their goals
Meeting their deadlines
Understanding how to align with their goals
Justifying expenses
Other
14%
11%
7%
16%
24%
28%Turnaround time or responsiveness
Understanding technical terms or programs
Justifying the distribution of funds to IT
ITs ability to align with our business goals
Soliciting their help
Other
IT Management VS Non-IT Management
State of the Union:Every marriage takes WORK.
Which of the following best describes the most difcult part
about working with your companys management staff?
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
5/135
More IT staff
Training for IT staff
New Hardware
Line of Business Applications
New Software
Other
According to IT MANAGERS is it currently the most difcult to get funding approval for:
9%
2%
17%
7%
22%
43%
Thecommunication gap can lead to productivityproblems when the need to fund morestaffand better training for existingstaffbecomes wide spread.
The average SMB needsMore ITASAP.
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
6/136
The in thing in the UKIs Outsourcing.
Outsourcing helps ITget it DONE.
44%
64% of non-IT managers operate withoutself-sufcient internal IT departmentsof IT managers say they useoutsourced services
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
7/137
The in thing in the UKIs Outsourcing.
IT MANAGERS, does your department currentlyuse any managed service or outsourced IT providers to
augment your IT service delivery?
46%
56%66%
34%
54%
44%
UK
US
Total
YES NO
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
8/138
IT MANAGERS
Does your departmentever provide technical support for
your staffs personal devices such
as computers or smartphones?
IT is not justfor business (devices) anymore.
As the line between home and ofce continues to get
blurred, more and more managers are using personal devices
and IT departments are increasingly providing support for them.
YES
68%
NO
32%
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
9/139
USING PERSONAL DEVICES
68%of IT managers saying they readily lend technical support
for personal items. 61% of managers overall report using a
personal computer for work. 39% report their primary PDA
used for work is a personal device.
IT is not justfor business (devices) anymore.
As the line between home and ofce continues to get
blurred, more and more managers are using personal devices
and IT departments are increasingly providing support for them.
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
10/13
-
8/14/2019 Business Continuity: the engine of the economy runs on IT
11/1311
60%52%
Non IT Manager
IT Manager
Total
Remote Desktop Control or Access
File Sharing
VPN
While remote desktop access (56%) and le sharing (48%) show strongadoption among SMBs, virtual private network (VPN) adoption is signicantly
lower among non-IT managers suggesting a technical barrier may exist.
I feel the need,
the need to Network.
For which of the following does your company currently use remote access services?
An opportunity for
greater productivitystill exists.
56%
48%
43%
52%
58%
43%
27%
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
12/1312
Realizing that home and ofce life are
increasingly blurred, small business have
embraced remote access and IT support for
personal devices resulting in greater productivity
across the board.
Perhaps this is why 32% say their revenuehas increased during this recession. And nearly
49%say they will be investing more resourcesin ITwhile 51%say they will be increasingtheir use of remote access services.
As the study shows, small business remainsthe engine of our economy for a variety of reasons.
Most importantly, they embrace IT as a strategicbusiness driver and developer of mobile workforces.
Small Business:The little engine that could, from
Anywhere.
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/ -
8/14/2019 Business Continuity: the engine of the economy runs on IT
13/13
What do you Think?
is survey was conducted by Kelton Research between September 9th and September 21st, 2009 to 500 respondents at SMBs, dened as companies
th 10-250 employees. There were 125 internal IT managers each in the US and UK, and 125 business owners and managers each in the US and UK.
esults of any sample are subject to sampling variation.
e magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results.
r the entire sample, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 4.4 percentage points from the result
at would be obtained if interviews had been conducted with all persons in the universe represented by the sample. Margins for subgroups are smaller.
We invite youto share this eBook with a friend or colleaguebyemailingit ortweeting.
Additionally,you canjoin the discussion on theLogMeIn Community.
Small Businesses Worldwiderely onLogMeIn Pro2 for fast, easy remote accessand supportTry it FREE for 30 days.
mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookmailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookmailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://www.twitter.com/logmeinnewshttp://www.twitter.com/logmeinnewshttp://www.twitter.com/logmeinnewshttp://community.logmein.com/logmein/board/message?board.id=SMB&thread.id=224http://community.logmein.com/logmein/board/message?board.id=SMB&thread.id=224http://community.logmein.com/logmein/board/message?board.id=SMB&thread.id=224https://secure.logmein.com/welcome/default.aspx?originid=6190&destination=/US/products/pro2/&WT.mc_id=5908https://secure.logmein.com/welcome/default.aspx?originid=6190&destination=/US/products/pro2/&WT.mc_id=5908https://secure.logmein.com/welcome/default.aspx?originid=6190&destination=/US/products/pro2/&WT.mc_id=5908mailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://www.twitter.com/logmeinnewsmailto:?subject=SMB%20eBook%20Survey:%2032%25%20Claim%20Revenue%20Increased%20During%20the%20Recession&body=Small%20business%20is%20often%20considered%20the%20engine%20of%20the%E0%A5%A3onomy%20-%20and%20a%20recent%20survey%20shows%20that%20investments%20in%20IT%20and%20the%20move%20toward%20mobility%20have%20it%20running%20on%20all%20cylinders.%20Check%20out%20the%20eBook%20for%E0%AD%AFre%20survey%20results:%20http://tinyurl.com/SMBITPulseEBookhttp://print/http://www.twitter.com/logmeinnewshttp://www.facebook.com/share.php?u=http://www.freemeupgiveaway.com/https://secure.logmein.com/welcome/default.aspx?originid=6190&destination=/US/products/pro2/&WT.mc_id=5908http://community.logmein.com/logmein/board/message?board.id=SMB&thread.id=224http://logmein.com/