business analyst or financial analyst or operations analyst

8/6/2019 business analyst or financial analyst or operations analyst

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ANNE VICTORIA BERLING1056 Colonial Meadows WayVirginia Beach, VA [email protected]

EXECUTIVE SUMMARY

Business Professional with extensive experience providing progressive contributions in Sales Operations, Project Management and Financial Analyses for multi-million dollar projects within a Fortune 100 company. Exceptional revenue, forecasting, sales, and planning performance analysis, evaluation and trending abilities. Possess excellent presentation, leadership, and communication skills and can interact effectively with all levels of the organization. Adept in responding quickly to various ad hoc data requests in a fast-paced environment. Committed teamplayer, building collaborative working relationships with all employee levels.Recognized for ability to identify and implement process improvements to increase consistency, efficiency, and accuracy. Proven ability to prioritize large workload to meet deadlines and goals without sacrificing quality or losing sight oflower priority issues and assignments.

Areas of Expertise:

* Strategic planning, budgeting, and forecasting* Quantitative / qualitative reporting including variance to budget and forecastexplanations* Operational and financial performance tracking and trending metrics* Process improvement

Technical Proficiencies:

Software: Microsoft Office Suite including Access, Excel, PowerPoint and WordData manipulation techniques: Linking, pivot tablesSystems: TSO, Essbase and Hyperion

PROFESSIONAL EXPERIENCE

Verizon Business, Norfolk, VA1998-2010Regional Business Analyst, (2008-2010)

Managed the Business Operations for the Southern Virginia and Carolina's US Enterprise Sales branch with annual revenue base of > $288M. Worked closely with Area Sales Vice President and 4 Sales Managers providing comprehensive financial management reports with detailed analysis to set sales strategy, analyze currentperformance trends and forecast future sales and revenue performance.

* Forecasted full year revenue performance at a customer level based on sales, installs, attrition and revenue trending. Resulted in accurately forecasting year end performance of total billed revenue $275M and year over year growth of 2.2%.* Held training sessions with service organization in revenue tagging system tosearch and identify unclaimed or incorrectly tagged accounts not contributing tocustomers annual spend. Reconciled > $300K of non-commissionable revenue from2009.* Increased forecasting accuracy by 13% by developing and implementing trend analysis workbook that captured the branch's projected versus actual sales down to



sales executive level to meet and exceed monthly sales target.* Researched all commissions' related issues for sales force to ensure validityand authored business cases to the Commissions Review Board for resolution.* Performed audit review of sales for region to ensure validity and accuracy ofsales credit.* Created daily sales and installs report for management and sales force as wellas researched all sales order issues on a daily basis which resulted in additional incremental monthly revenue and forecast accuracy.* Coordinated and researched region's customer and individual account transitions to proper sales regions based on HQ location. Allowed management to effectively set account modules and revenue plans for sales executives.

MCI Telecommunications (acquired by Verizon), McLean, VARegional Business Analyst, (2001-2007)

Managed the Business Operations for the Northern Virginia and DC Metro US Enterprise Sales branch with annual revenue spend of > $158M. Worked closely with Area Sales Vice President and 4 branch Sales Managers to set sales strategy, analyze current performance trends and forecast future sales and revenue performance.

* Created revenue impact report to analyze during monthly planning process resulting in revenue relief for customer issues totaling $12.3M in a two year period.

* Developed access database for Vice President and management to utilize in evaluating sales executive's overall performance for mid year and year end reviews.Provided all performance metrics to determine where development was needed.* Forecasted 300+ customers' revenue performance for entire year based on sales,installs and attrition.* Developed and implemented monthly procedure for branches to efficiently use when requesting revenue adjustments and the projected impact to account executiveto their revenue target.* Performed audit review of sales for region to ensure validity and accuracy ofsales credit.* Researched sales order issues not reported on a daily basis which resulted inadditional incremental monthly revenue.* Coordinated and researched segmentation reporting throughout the region. Inclu

ded transitioning of customer accounts as well as individual account alignment to proper sales regions.* Managed monthly account transitions and assignments that resulted in ensuringsales and revenue credit were properly compensated for at 100%.* Created ad hoc reports and special projects as requested by management.

Branch Business Analyst, (1999-2001)Provided trending and analysis of all performance measurements for the largest branch in the Southeast region with annual baseline revenue of $ 90M.

* Prepared and analyzed weekly sales and forecasting reports for director and management review.* Reported and maintained a month to month workbook that tracked sales, installs

, new customers, at risk customers, attrition at the representative level.* Coordinated and prepared the monthly recognition meetings highlighting the topperformers and top sales.* Managed staffing and tenure reports as well as organization charts.* Maintained field headcount system to ensure accuracy in daily report feeds toreduce compensation delays.

Administrative Assistant, (1998-1999)Responsible for administrative and sales support for Sales Manager and 8 accountexecutives.



* Prepared monthly sales performance report used in one-on-one reviews with management.* Assisted sales executive in customer proposals and quotes.* Managed personnel or equipment move requests and expense tracking (travel, office supplies, departmental purchases)* Processed and maintained personnel records, conducted orientation and trainingfor new employees, handled leave of absence and vacation records, and reviewedpersonnel records for departing employees to Human Resources.

EDUCATION

Bachelor of Science, Finance - University of North Carolina at Wilmington, Wilmington, NC

MEMBERSHIP AFFILIATIONS* Member, Pi Sigma Epsilon Business Fraternity* Member, Junior League of Virginia Beach/Norfolk and Junior League of NorthernVirginia* Member, CHKD Circle - Steele Lillies

Key Project Management, Task Identification & Coordination, Team Facilitation, Microsoft applications - Word, Excel, PowerPoint, Outlook, Access, Exceptional research, reporting, and analytical skills, excellent presentation skills, strong

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ey complex information, executive reporting, retention, customer needs, positive, hard worker, experienced, customized, programs, organizational skills, time management skills, accurate information, informative sales presentations, team building, creative, deliverables, day-to-day operation, commitment to quality, problem solver, decision maker, communicate verbally and written, excellence in partnering with internal and external customers

business analyst or financial analyst or operations analyst

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