“Building High-Performance Virtual Teams: Keys to Success

In Today’s Global Environment”

The Webinar begins at 2:00 p.m. Eastern Time (USA)

(11 Pacific/1 p.m. Central)webinars.erau.edu

A few session pointers• We will use the Question & Answer Widget• You control the size of your slides and all elements on the

screen• Slides are available for download in the resources widget• Technical help is available via the “Life Saver” widget• The Presenter’s email will be listed at the end• A link to the recording will be available at this same link• A participation certificate is available. Follow the instructions• Thank you in advance for completing the participant survey!

Today’s Agenda

• Introduction• Presentation by Professor Gray• Questions and Answers• Webinar Survey (when you log out)

Prof. Joe Gray, MBA• Adjunct Professor, ERAU‐Worldwide• 30 years with the U.S. Department of Defense • Management role with Army and Air Force 

Exchange Service (AAFES)• MBA in Strategic Leadership, Amberton Univ.• Undergrad degree in Management with a 

major in International Business and Management

• Based in San Antonio, Texas

Building High-Performance Virtual Teams: Keys To Success

In Today’s Global Environment

Presenter: Mr. Joe Gray, ERAU Adjunct Faculty

grayj6@erau.edu

Supporting Cast:

Mr. Bill Gibbs – 1-800-Adopt Early

Ms. Molly Justice – 1 888-Adopt Earlier

Mr. George Hanns – 1-866-Adopt Earliest

POWER BALL LOTTERYOCT. 8th, 2015

THE NUMBERS ARE:

17 21 37 15 47 === >>> 7

THE WINNER IS:

Ms. Robin Colwell – Come On Down !

YOU HAVE JUST WON TEN FREE WEBINAR SESSIONS

Keys To Success – Webinar OBJECTIVES

High-Performance Teams Through Virtual Meetings

• Cultivating Teams – Motivation and Engagement

Leverage Technology To Remove Distance Barriers

• Train – Teach – Tools – Techniques

Exceed Organizational Goals

• Hosting Events – On Time - On Task - Outcomes

Keys To Success – The Line-up

• Communicate Objectives

• Non-verbal Communications – Globally Speaking

• Diverse Blending For High-Performance Teams

• Comfort Zone

• Control The Controllable Items

• Buzz Words

• You Know You Have A Problem When

• Happy Endings

• Videos

FLAWS WITH VIRTUAL MEETINGS

– The first problem is attention spans are getting shorter.

– The next problem is that you don’t have social cues.

– Another problem is misunderstandings easily develop when social cues are absent.

– The last big problem that develops out of virtual meetings is that the bonding that naturally happens when people meet face-to-face is lacking.

Communicating Objectives

– Pre-Meeting E-mails & Announcements

– Prior Day Announcement

– First Meeting – Clarify Team Objectives

• - Team Objectives Trump All Personal Objectives/Agendas

• - Develop News Ways To Communicate Objectives

Non-Verbal Communications – Globally Speakingaka: The Silent Language (Hall, 2000)

• People Rely Heavily On Non-Verbal Language (NVL)

• Virtual Meetings Are Virtually Absent Of Non-verbals

• How Do You Fill The Void Electronically?

Issues:

• Misreading Cues

• Cross-cultural Attendees

• Word Usage

Non-Verbal Communications – Globally Speakingaka: The Silent Language (Hall, 2000)

AREAS OF CONCERN

Facial Expressions:

• Gazing

• Rolling Eyes

• Head Nods

• Hand Gestures

• Posture

Blending Diversity For High-Performance TeamsCultural differences in communicating

• How To Handle A Group You Have Never Dealt With Before

• Multi-Cultural Backgrounds In The Same Meeting

• Framing Your Questions Properly

Universal Signals:

• Smiles Work Well – Electronic Buttons,

• Paraphrasing The Question/Comment

• Electronic Business Card Sharing

• Good Introductions Are Crucial

Blending Diversity For High-Performance TeamsCultural differences in communicating

Diverse Industries:

• Safety, Technical, Aviation, Marketing, IT

Diverse Geographic Regions/Countries:

• Asia – Japanese, Chinese, Korean, Pilipino

• Latin – Mexico, Brazil, Columbia, Argentina

• Mid East Asia – Kuwait, Oman, Qatar, UAE

• note: poll question 1

Comfort Zone

Pre-Meeting:

1. Meet and Learn About Your Audience Early

2. Find Out Who Your Go-to People Are

3. Find Out Who Is Shy and/or Introverted

4. Schedule A Professional Facilitator For Large Meetings

COMFORT ZONE

During the Meeting:

1. Don’t Ignore Anyone

2. Silence Is Not Golden

3. Create A Stress Free Zone

4. Keep An Attendee Roster

5. Have Agenda and Notes on Screen

COMFORT ZONE

Engagement is the Key:

1. Lighten Up

2. Develop Engagement Techniques

3. Watch Moods and Attitudes – Can Be Modified

4. Recognize Team Players/Members

5. Name Names

6. Take Polls

note: poll question 2

COMFORT ZONE

After the meeting:

1. Post Meeting Engagement Helps Tremendously

2. Follow up with Action Items

3. Solicit Feedback – Lessons Learned

CONTROL THE CONTROLLABLES

• Open All Meetings On A Positive Note

• Silent Time Is Dead

• Timely Feedback – Early and Often - Encourage It

• Use Videos Effectively

• Humor Is A Good Ice-breaker

• Engage, Engage, Engage – On Every Subject

• Time Your Activities - Presentation, Discussions, Videos

• Close All Meetings On A High Note

OLD Buzz Words Try These

• I Understand Been In Your Shoes

• Action Items/Deliverables Let’s Get It Done !!!

• Benchmark Raise Your Own Bar

• Buy-In We need your support

• We Have A Challenge Houston, We Have A Problem

• Attendee Engagement We’re All In This Together

• Face Time Good To See You

• Going The Extra Mike You amaze me /You’re An Rock Star

• High-Performance Team Elite Electronic Team

• Think Out-of-the-Box What Box ?

• Oxymoron Are You For Real

You Know You Have A Problem When:

IN THE CHAT ROOM, AN ATTENDEE WRITES TO ANOTHER ATTENDEE:

• Who is that speaking ?

• Where did everyone go ?

• How is your cat doing ?

• OK, who dropped the pin ?

• Is it break time yet ?

• Did you get a raise ?

End The Meeting On A High Note !!!

Accept controlled, immediate feedbackGood time for a videoSincere thanks to all for attending

Videos for all Occasions

Aviation Related:

• Blue Angels - https://www.youtube.com/watch?v=ATGJBmCzB5Q

• F-22 Raptor Demo - https://www.youtube.com/watch?v=qMrPLqJ3IwQ

• Rise of the Drones - https://www.youtube.com/watch?v=ikuu2VU2WCk

Humorous:

• Anita Renfro - https://www.youtube.com/watch?v=YYukEAmoMCQ

• Tim Conway - https://www.youtube.com/watch?v=wk92O0SEjXc

Leadership:

• John Wooden – UCLA - https://www.youtube.com/watch?v=0MM-psvqiG8

• Steve Jobs – Apple - https://www.youtube.com/watch?v=wzBklEhdK_Y

• Lori Greiner – Shark Tank - https://www.youtube.com/watch?v=67tyLXsp

PRE-WEBINAR VIDEO: Blue Angels – 5 Minutes

• https://www.youtube.com/watch?v=W6tB8Lf7YoU

Sample Announcement/E-mail Welcome Teammates,

I would like to E-introduce myself. I’m Joe Gray, and I will be guiding your meeting this week. My personal objectives for our session are to make it enjoyable and entertaining, as well as educational. Our main Team Objectives are:

• To Improve Operational Efficiency

• Improve Internal Customer Satisfaction

– Functional Departments, Colleges, Faculty Staff)

• Improve Student Satisfaction

I feel very strongly we can accomplish these in a way that creates a Stress Free Zone for everyone.

I feel very strongly that the success of our meeting, and classes, will be dependent on the level of interaction, and contributions from all participants.

All ideas and/or suggestions, that you may have, are welcome.

See you soon,

Billy Bob Bankshot

Upcoming Webinars:Nov. 12 Improving Safety through Accident Investigation

Robert Sumwalt, Board Member, NTSB and ERAU Alumnus

Jan. 14 Keeping Pace with Change: Challenges for the Aircraft MRO IndustryDr. Patti Clark, ERAU Faculty Member, Worldwide Campus

Feb. 11 The Human Factor in Aviation SafetyProf. William Waldock, ERAU Faculty Member, Prescott Campus

webinars.erau.edu

Degree Briefing:Thursday, Oct. 15, 2:00 to 2:30 p.m. Eastern

A brief introduction to:

1. The Bachelor of Science in Technical Management (BSTM)2. The Master of Business Administration in Aviation (MBAA)

Thank you for taking our survey!When you exit the webinar please take a few moments to answer a quick 1 page survey.

worldwide.erau.edu/webinars

Todays Presenter:

Prof. Joe Gray: grayj6@erau.edu

~~~For questions about the webinar series:

Bill Gibbs, Webinar Series CoordinatorBill.Gibbs@erau.edu