briefing paper for bidders - east midlands councils

BRIEFING PAPER FOR BIDDERS

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East Midlands Rail Support DY/16421/TN08 – 12 February 2018

1. Thank you for expressing an interest in bidding for the east Midlands Rail Franchise. This is paper

is designed to help you understand the requirements of East Midlands Councils (EMC) so that you can reflect these requirements in your tender submission to the DfT.

2. Where these aspirations would benefit from greater detail, this is provided in supporting documents, these are either referenced and available on-line via the EMC website or are attached to this note.

3. As you are already aware, since September 2016 East Midland Councils has been working closely alongside the DfT and are “embedded” within the DfT on this Franchise procurement. East Midlands Councils is seeking to:

“Add value” to the procurement process

Help the DfT engage with regional stakeholders

Provide evidence of regional need to help business case development and investment decisions. The contents of this note and the supporting documents have been developed through discussion with EMC partners.

Inform and influence regional stakeholders around a core ask

Assist tender specification and evaluation

Assist with mobilisation

Ensure regional stakeholders are briefing throughout the process EMC is also in the late stages of discussion with the DfT on a future and on-going role jointly managing the EM Rail Franchise from 2019.

THE EMC POSITION 4. EMC’s stakeholder’s requirements are recorded in the EMC Strategic Statement. The Strategic

Statement (formally Prospectus) was originally developed by EMC at an away day and a copy of the approved document is available on the following link EMC Strategic Statement.

EMC’s STRATEGIC STATEMENT 5. EMC’s strategic objective for the new East Midlands Rail Franchise is to support the drive for

economic growth across the East Midlands by increasing connectivity, for people and businesses, in the following four ways:

1. Intercity connectivity from the East Midlands to the major cities in the UK, most typically originating in London and travelling to Birmingham, Manchester and Liverpool, Leeds and Sheffield, Cambridge and Scotland;

2. Between Derby, Leicester, Lincoln and Nottingham which are the four Regional Hub cities within the East Midlands and on to other cities;

3. Improving access to the east coast, especially Skegness from Grantham, to serve the expanding visitor economy; and,

4. Through Local services providing access for outlying communities into the key towns and Regional Hub cities across the East Midlands.

6. In meeting the above intercity, regional, costal and local service requirements, services need to:

Ensure sufficient capacity is provided to address the existing problems of over-crowding, adequately meet today’s needs and be able to accommodate the anticipated growth throughout the life of the franchise;

http://www.emcouncils.gov.uk/

http://www.scptransport.co.uk/

http://www.emcouncils.gov.uk/write/EMC_Strategic_Statement_Feb_2017_-_approved.pdf

16421 / East Midlands Rail Support

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Provide the right quality of train that is attractive to existing and potential customers and importantly meets the travelling needs appropriate to the intercity, regional, coastal or local trip being made and services are branded accordingly

Services are designed to allow customers to make best use of their time whilst travelling. EMC are seeking new rolling stock on intercity routes into London to provide a comparable customer offer to other Mainline services from the north;

Proactive planning for events – service strengthening and where required additional services to meet the seasonal and major-event needs.

Minimise journey time, improve connectivity and wherever possible increase frequency.

Provide a 7 day railway serving a 7-day economy by providing services meeting peoples’ needs, meeting the diverse economic, retail and leisure needs of the East Midlands region. This means o Sunday services - there is a need to enhance Sunday train services across the region, reflecting

modern leisure, retail and short break markets. o Hours of operation – the minimum service pattern should require services to depart terminal

stations at or before 06:00 and run until at least 22:00, longer if the market demands. At airports services need to be times to match the needs of staff and customers at the airport.

7. Stations have a key role to play in the East Midlands, they:

support the service requirements set out above;

contribute to a strong end-to-end journey experience for customers;

facilitate attractive connections for customers between rail and other public transport services; and,

provide strong gateways into the economic city centres of Derby, Leicester, Lincoln and Nottingham. 8. EMC also wish bidders to consider how they might add value to the region and community, above

and beyond simply providing services. Ideas and asks are set out in the EMC Social Value statement. A copy is accessible on the following link EMC Social Value Statement.

9. As part of adding wider Societal Benefits to the East Midlands region, bidders are encouraged to maximise use of the regions strong rail heritage and expertise in their tender bids. It remains the case that the regions rail supply chain continues to be string and offer depth of expertise. This link provides details of rail businesses within the region, bidders are encouraged to maximise use of the skills offered by these organisations as this is better for the regional economy, better for the environment and in turn will contribute to rail use in the region.

10. Additional to the above is a paper which outlines the potential for patronage growth at each of the

stations currently served by the existing East Midlands Franchise. EMC Growth Potential Paper, this considers factors which may lead to growth in rail use, generated by new housing or employment site development, investment in stations, or investment near to stations. You are encouraged to consider the opportunity these investments offer and how best to capitalise on the growth that these developments might generate.

11. The EMC consultation response and covering letter were submitted to the DfT on 9th October 2017, a copy of the consultation submission covering letter and response to the 30 consultation questions can be viewed by following the links.

ASSISTING BIDDERS WITH SPECIFIC ASPECTS OF THE SPECIFICATION 12. To assist you as a bidder EMC have lodged a number of documents within the DfT data store.

This includes Rail Strategies adopted by the Local Transport Authorities, business cases for specific lines (For example Poacher Line) and information on economic growth which amplifies that which is summarised in the aforementioned Growth Report.



http://www.emcouncils.gov.uk/write/Social_Value_statement_-_approved.pdf

https://www.midlandsrail.co.uk/member-directory/

https://www.midlandsrail.co.uk/member-directory/

http://www.emcouncils.gov.uk/write/EM_Report_on_Growth_LC_080517.pdf

http://www.emcouncils.gov.uk/write/EMC_Consultation_response_covering_letter_9.10.17.pdf

http://www.emcouncils.gov.uk/write/EMC_CONSULTATION_final_submitted_9th_Oct_2017.pdf

http://www.emcouncils.gov.uk/write/EMC_CONSULTATION_final_submitted_9th_Oct_2017.pdf


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13. Building on the above strategic documents, attached to this note are the following documents

which should help you prepare you bid in the following areas: o Appendix A - Special events – this note provides details of Special Events and known seasonal

peaks. Bidders are expected to provide workable solutions to accommodate these peak demands are needed and in the case of Special Events joint working and close liaison is expected with the relevant Local Transport Authority/ies. Solutions could include additional services, train lengthening etc.

o Appendix B - Current Overcrowding – this also looks at need for strengthening based on today’s flows, on top of which future growth must be considered. These lines may also generate induced growth once the existing capacity issues are overcome. Bidders are expected to bring forward capacity enhancing solutions to adequately provide for these known and future demands, this may be a phased solution in the case of accommodating future growth.

o Appendix C - What we want to see at stations (quality) – this appendix summarises the station facilities EMC wish to see categorised by Hub, Town centre and Local station categories (see EMC’s Strategic Statement for more details). Where stations fall short of these standards Bidders are encouraged to address the areas of shortfall.

o Appendix D - Station Improvement fund investment needs – this analysis looks at each station in the franchise area and undertakes a gap analysis based around accessibility. It highlights the investment EMC thinks the bidders should focus on, which are in summary:

This spreadsheet offers EMC’s guidance on the investment priorities for the Station Improvement Fund (SIF) proposed by DfT.

Additionally car park extensions should be provided commercially or in partnership with the Local Transport Authority.

It is accepted that the removal of barrow crossings and step free access to platforms is likely to be beyond the SIF and therefore improvements should be developed through the accessibility fund and in conjunction with Network Rail.

o Appendix E - What we want to see from trains (quality) – this appendix sets out the specification characteristics of the different train types as set out in the Strategic Statement.

o Appendix F – Ticketing asks and existing multi-modal ticketing existing arrangements – in the appendix the paper summarises the ticketing characteristics being sought, including a requirement for a carnet type ticket and support for apprentices and those attending job interviews. The note summarises the existing multi-modal ticketing arrangements across the EM franchise area, these ticketing arrangements are expected to be retained (or improved upon) by Bidders.

The ticketing paper encourages the greater use of smart ticketing, the road-map for smart ticketing is set out in the next appendix.

o Appendix G - Smart ticketing ask – building on Appendix F, this summarises the characteristics expected from a Smart ticketing plan and describes the road map from introduction through to account-based ticketing. Bidders are expected to work collaboratively with other willing transport operators and are encouraged to adopt a solution in partnership with Midlands Connect.

o Appendix H - Integration with and access to rail services – adopting a journey stage model approach the table summarises EMC’s views on the characteristics of a successfully integrated railway with other modes. Bidders are encouraged to deliver this in partnership with the other players listed.




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o Appendix I - Community Rail and Community Involvement – community engagement with the railway is essential for many reasons. This paper describes EMC’s expectations of Bidders. The paper has been prepared in consultation with ACoRP, with who Bidders are also encouraged to engage. The appendix covers:

Community Rail Partnerships

Community Rail Partnership Officers

Station Supporters

Community use and reuse of disused railway land and buildings

o Appendix J – Branding – this final appendix sets out EMC’s aspirations for a neutral branding based around the different service characteristics. It sets out EMC’s desire to see the branding creating a regional identity, being owned by the industry rather than the TOC and for the branding to extend across franchise TOC’s., rather than being replaced at every franchise renewal date.

Any questions arising or clarifications should be sought via EMC, contacting Lois Dale who will liaise with Stuart Young and Cllr Roger Blaney as appropriate

Lois can be contacted on:

T: (01664) 502641

E: [email protected]




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APPENDIX A – SPECIAL EVENTS/SUMMER SERVICE STRENTHENING Service strengthening is needed for seasonal/special events, the need for the winning bidder to work with the relevant Local Authority/ies on planning for these events is critical to success and EMC believe this should be an on-going requirement. The following list, details the known events which are in addition to the usual events such as:

Football

Rugby

Horse racing (especially Uttoxeter (Derby – Crewe services)

Cricket

Etc.

1. Skegness from Derby and Nottingham

Overcrowding takes place at the following times,

Easter Holiday

May Bank Holidays

Summer half term holiday

Summer period. Typically the summer period could be deemed as being weekend from the beginning of July to mid-September, as it extends beyond the school holiday.

Autumn half term holiday

EMT currently provides some strengthened using HST’s and buses from Grantham. But a solution that does not disadvantage local stations is sought.

Strengthening should focus:

on Friday through to Monday

on Bank Holidays

based around school holidays, these dates need to be checked by the TOC every year as they change as regional school holidays do differ (note above regarding the summer period).

Furthermore, luggage/pushchair space is at a premium and should influence rolling stock choice.

2. Download Music Festival – annual music festival (typically) held in June at Donnington Park,

Castle Donnington DE74 2RP.

3. Lincoln Christmas Market - Route: Nottingham to Lincoln, GNGE Sleaford to Lincoln, but busy all routes into/from Lincoln. Duration four day annual event early December.

4. Nottingham Goose Fair – routes: all - October

5. Matlock Illuminations – Routes: Nottingham – Derby – Matlock - November




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Events in the East Midlands Region that currently or may require train service strengthening

East Midlands route Event Currently strengthened Event duration Dates Notes

Lincolnshire

Nottingham to Skegness Coastal tourist season & Butlins Special Events Yes All school holidays particularly summer variable

Further detail and passenger survey has been provided

All routes to Lincoln Lincoln Christmas Market Yes Four day annual in December variable 2016 dates: 1-4 Dec, 2017 dates: 7-10 Dec,

Grimsby to Newark North Gate Market Rasen race dates ? One day events throughout the year variable

http://marketrasen.thejockeyclub.co.uk/events-tickets/2018-fixtures-and-events

Potential upcoming events in Lincolnshire for:

400th anniversary of Mayflower Pilgrims journey to North America in 1620 2020

National Event relevant particularly to Boston, Gainsborough

Routes to Lincoln Scampton Air Show ? 2 day annual variable 9-10 September 2017 bus links provided previously from Lincoln station

Routes to Lincoln Lincolnshire Show ? 2 day annual variable 2017, 21 & 22 June Bus links provided from City to Show ground

Leicestershire

MML Leicester City and Leicester Tigers fixtures Yes August to May each year variable dates between August to May annually

National audience so services need to reflect this

Download Music Festival Donington Park, Castle Donington (DE74 2RP)

Yes 3 day annual in June variable

dates between August to May annually

Derbyshire

MML, Matlock to Derby Football fixtures Derby County & Nottingham Yes Fixtures August to May variable

Nottingham to Matlock to Matlock Bath Matlock Bath iIIuminations Yes

Annual; Saturdays for 7 weeks Sept - Oct variable 2016 start date 17 Sept

MML, Derby to Matlock Matlock Victorian Christmas Market Yes 1 weekend in December variable

Derby - Crewe to Uttoxeter (North Staffordshire) Uttoxeter race fixtures Yes Events throughout the year variable 2016 start date 17 Sept

Nottingham

Routes to Nottingham Football fixtures Notts Forest, County ? Fixtures August to May variable

Routes to Nottingham Cricket Trent Bridge Nottingham ? Fixtures April to September variable

Nottingham to Lincoln route to Rolleston Southwell race fixtures Yes Events throughout the year variable






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APPENDIX B - CURRENT OVERCROWDING

Details of existing crowding issues across the region that need to be addressed through service specification, are summarised below: Lincolnshire Nottingham to Skegness - school summer holiday weekends and bank holiday weekend morning services - Standing and also crowding caused by both luggage and people, especially on the Nottingham/Grimsby services. Grantham to Skegness – school summer holiday weekends and bank holiday weekend morning services - Standing and crowding with luggage Skegness to Grantham – school summer holiday weekends and bank holiday weekend afternoon/evening services - Standing and crowding with luggage Newark to Grimsby – weekday am and pm peaks - standing and crowding with luggage Grimsby to Newark – weekday Mid-morning and pm peak – standing and crowding with luggage Lincoln to Leicester – weekday pm peak - standing and crowding with luggage Nottingham/Derby Nottingham to Matlock – weekday pm peak - standing Matlock to Nottingham - weekday am peak - standing Nottingham to Leicester – weekday am peak – standing Nottingham to Worksop – weekday pm peak - standing Nottingham to Mansfield – weekday pm peak - standing Birmingham to Nottingham length of XC service, material if this service is re-mapped Derby Derby to Crewe – weekday am and pm peaks – standing and passenger left behind Crewe to Derby – weekday am and pm peaks - standing and passenger left behind Derby to Nottingham – weekday am peak - standing Ambergate to Derby – weekday am peak – standing Derby to Ambergate – weekday am peak - standing Leicester Leicester to Sleaford via Lincoln – weekday pm peak Sleaford to Leicester – weekday am peak – standing Leicester to Lincoln – weekday pm peak - standing




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APPENDIX C - WHAT WE WANT TO SEE AT STATIONS (QUALITY) 1. Stations have a significant role to play in encouraging rail use, equally they are gateways to Cities,

Town and communities and can be catalysts of economic regeneration. On the other side planning housing and economic development around stations increases train use, reduces people’s dependency on the car.

2. Station standards are largely derived from historical provision and local investment rather than as a result of a franchise wide investment plan. Customer need and accessibility obligations have influenced investment. It is however important that EMC considers and agrees what is needed, reflecting on the differing roles different stations play, the volume of passengers and their economic importance.

3. As well as having standard facilities, stations should be operated and maintained to a high standard and with consistency, appropriate to each of the three different categories of stations described below. However at stations where Community Rail Partnerships and/or station adopters exist then these are not expected to undertake basic maintenance of the station in place of the TOC, except by agreement along with appropriately funds and support being provided, instead they are seen as offering an enhanced offer (for example, through higher levels of landscaping, cleanliness, facilities provided and upkeep).

4. To do this the stations have been broken down into three categories:

“Hub” City stations - at which the highest volume of passengers are attracted and there are likely to be significant numbers interchanging with other services, they act as an economic pull from the surrounding areas and the stations create strong economic gateways. These stations are expected to cater for higher volume flows, passengers awaiting other trains and accommodating people who may be less familiar with the surroundings, therefore enhanced facilities are to be provided.

Town centre stations – at which reasonably high volumes of passengers are expected, some interchanging with other train services and serves as town centre gateways. These stations are expected to cater for reasonable volumes of passenger flow and provide essential facilities for those passenger awaiting other trains.

Local stations – which serve smaller numbers of passengers, many of which are making commuter and leisure trips into other towns and cities. The primary role of these stations is to allow customers to safely and efficiently make their planned trip, with minimal waiting time.

2. Hub City Stations

Running in boards, station totem

Fully gated to accept ITSO smart cards, QR mobile and paper tickets, magnetic strip tickets etc. or

alternative arrangements to ensure full revenue collection is achieved, especially at stations with

public through access.

Access to the station, key station facilities and all platforms to be fully accessible

Full departure boards at all station entrances

Level boarding

Staffed, with staff and machine ticket sales (agree hours and days)

Male and female toilet facilities with wheelchair access and with baby change facilities

Enclosed and heated waiting room(s)

Retail - full range of catering and retailing offer prioritised to support rail passenger needs.

Refreshments




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Seating

PID with real time arrival information

Longline PA

Timetable and Station location plan with details of pedestrian and cycle route and directions to

other public transport services and where they serve and can be accessed and the hours of

operation/frequency

Unconditional, free reliable Wi-fi at the station

Lighting during hours of use

CCTV coverage of platform, shelters and car/cycle parking

Bike and go, low cost rental offered

Cycle parking

Car parking, with management regime to deter non rail users. If this is achieved through charging,

the charges shall be comparable to the average car park of similar facilities in the city centre. All

four Hub stations have station car parks

Neutrally branded (see below)

3. Town Centre Stations


If gated, gates shall accept ITSO smart cards, QR mobile and paper tickets, magnetic strip tickets

etc. or alternative arrangements to ensure full revenue collection is achieved.

Access to the station, key station facilities and all platforms to be fully accessible

Level boarding? (Ideally)

Staffed and in person ticket sales (agree hours and days) and machine sales at all times

Unisex fully accessible toilet with baby change facilities, as a minimum

Enclosed and heated waiting room

Refreshments, ideally provided through station cafe, this may be TOC, commercial or community

run

Seating


Longline PA

Timetable and Station location plan with details of pedestrian and cycle route and details of which

areas can be accessed by which bus and from which stop and the hours of operation and frequency

Unconditional, free reliable Wi-fi at the station



Stations with car parking shall operate with a management regime to deter non rail users. If this is

achieved through charging, the charges shall be comparable to the average car park of similar

facilities in the town centre

Cycle parking


4. Local (rural or suburban) stations


All platforms fully accessible, or reasonable alternative mitigation arrangements to allow people

with disabilities to access the rail network from their local station at no additional cost to the user

than had they travelled from their local station. Where mitigation arrangements exist, they shall be

well communicated at the station and through all other information points.




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Level boarding? (Ideally)

Ticket machine where patronage justifies

Shelter

Seating


Longline PA

Timetable and Station location plan with details of pedestrian and cycle route and local bus stop

information



Cycle parking

Where car parking is provided at the station this shall be managed to encourage rail use, but not in

such a way that unnecessarily generates on-street parking by rail users to the detriment of road

safety and/or congestion and/or problems for neighbours


Buildings brought into use.




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APPENDIX D - STATION IMPROVEMENT FUND INVESTMENT REQUIREMENTS Please note this table ignores:

Requirement for increased general car parking provision (Bidders have a commercial interest in making such investment)

Community use of and bringing disused station buildings and land back into use (separate funding)

Station Classifica

tion Use Access to the station and platforms Ticket Office accessibility Information assistance Other

Station

Net rail = A-F

EMC = Yellow =

Hub Green =

City/Town

Blue - Local

Annual Patronag

e

Accessible set down

point

Disabled parking

Level Platform accessibility

Cycle parking

Ticket Office opening times

Low level

Ticket Office counte

rs

If unmanned,

does the station have a

TVM? Y/N

If unmanned,

does the station have a

Help Point? Y/N

Customer Information

System

Induction

loops

Assisted Travel (nearest stations with assistance available if

unmanned)

Rail Replacement Road Services

Alfreton E

282,880

Y - At front of station

Y Y plat 1 N plat 2

Y Ticket office Y

Mon-Sat 0645-1800 Sun 1030-1800

N NA NA Y Y

This station can offer limited facilities, subject to availability

and other circumstances. The nearest stations with

full facilities are Chesterfield, Derby

and Nottingham.

on the station forecourt

Alsager F1 101,794

Y - Station car park

Y Step free Y No Unmanned NA N Y Y Y Stoke-On-Trent outside the

station entrance

Ambergate

F2 41,506


Y Step free Y No NA Y Y Y Y Derby

the bus stops outside the

Hurt Arms on the A6

Ancaster F2 7,356

N N

Step free access. Barrow

crossing between platforms

Y No Unmanned NA N Y N Y Grantham and

Nottingham

on the main road, adjacent to the station

approach road

Aslockton

F2

23,766

N N

Step free access - suitable for wheelchair

access, ramp dimensions not

stated

Y No Unmanned N N Y N Nottingham the bus stop at the front of the

station

Attenborough

F2 111,678

N N Step free access Y No Unmanned NA Y Y N N Nottingham from the bus

stops on Long Lane

Barrow Upon Soar

F2 98,708

N N

Both platforms only accessed

by stepped footbridge

Y No Unmanned NA Y Y Y Y Loughborough

Outside the Hunting

Lodge, on South Street

Beeston D

574,056

Y - Station car park for Nottingham bound

platform or via

Technology Drive for

Derby/Leicester

bound platform

Y

Step free access to ticket office

and Nottingham

bound platform. Step free access is

also available to Derby/Leicester bound platform via Technology

Drive. There is a footbridge available,

however there are no lifts

Y Mon-Sat 0610-

1945 Sun 1110-1830

Y NA NA Y Y

There is a suitable means of access to both platforms. The nearest station with

full facilities is Nottingham.

from the Station Road

bus stops

Belper F1

225,426


N Step free access Y Unmanned NA Y Y Y Y

This station is unable to offer

assistance, although there is level access to the platforms. The nearest station with

full facilities is Derby.

On the A6, either outside or opposte the

Lion Hotel

Bingham F1 59,018

N N

Step free access to platform 1,

bridge with steps to

platform 2

N No Unmanned NA N Y Y Y Nottingham and

Grantham

Church Street, outside the

Co-op

Bleasby F2 5,938

N N Step free access N No Unmanned NA N Y N Y Lincoln,Nottingham

and Newark Northgate

on the main road, adjacent

to the level crossing

Blythe Bridge

F2 91,354


Y Step free access Y No Unmanned NA N Y Y Y

There is suitable means of access to

and between platforms.

at the front of the station

Boston E

207,368

Y - At entrance near café

for Grantham

bound platform

and in Asda car park for

Skegness bound

platform

Y -in Asda car

park

Step free access to Grantham

bound platforms. Step free access to

Skegness Platform via ramp from

West Street and also via Asda

Car Park through a gate

opened by a Radar Key

Y Mon-Sat 0740-

1520 Sun Closed

Y NA NA Y Y


and other circumstances. The nearest station with

full facilities is Skegness.

Outside the booking hall




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Bottesford

F2 61,268

N N Step free access Y No Unmanned NA N Y N Y Grantham and

Nottingham

on the road outside the

station

Bulwell F2 57,716

N N Step free access Y No Unmanned NA Y Y Y Y Nottingham and

Worksop

from the bus stops on Main

Street

Burton Joyce

F2 8,228

N N Step free access N No Unmanned NA N Y N Y Nottingham

on the main road, adjacent

to the level crossing

Burton on Trent

D

790,880

Y - To the front of the

station Y

Step free access. Life

available to all platforms

Y Mon-Sat 0610-

1930 Sun 1100-1830

Y NA NA Y Y

There is lift access to the platforms. This station can

offer limited facilities, subject to availability



is at the front of the station

Carlton F2 36,344

N N Step free access N No Unmanned NA N Y N Y Nottingham Bus stops on Victoria Road

Chesterfield

C1

1,731,432

Y Y

Step free access to platform 1, lift available to platforms 2/3

Y

Mon-Fri 0515-1900 Sat

0615-1800 Sun 0830-

2100

Y NA NA Y Y

This station can offer full facilities,

subject to availability and other

circumstances. There are lifts to and

between all platforms and step-

free access throughout the whole station.

is from the front of the

station

Collingham

F2 80,726

N N Step free access Y

Mon-Fri 0630 to 1300, Sat 0900-1500, Sun 0800-

1500

NA N Y N Y Newark Northgate

and Lincoln

on Station Road,

adjacent to the station

Corby E 278,198

Y Y Step free access Y

Mon-Fri 0630 to 1300, Sat 0900-1500, Sun 0800-

1500

Y NA NA Y Y

Assistance can be offered during the opening hours of

this station. Generic info.

outside the station

entrance

Creswell F2

40,766


Worksop

on Elmton Road, either

outside Regors (to

Worksop) or opposite the

Spar (to Mansfield)

Cromford

F2

42,630


Y Step free access Y No NA Y Y Y Y Derby

on the A6 crossroad, about two-

thirds of a mile from the station

Derby B

3,766,902

Y - Car park 1

Y All platform

access Y

Mon-Sat 0455-2245 Sun 0620-2300

N NA NA Y Y




between all platforms.

is from the rear of the

station, at the Pride Park exit

Duffield F2

61,290


Y

No step free access. Nearest

accessible station is either Derby or Belper

Y No NA Y Y Y Y Derby

the station car park at the junction of

Station Road and Station approach

East Midlands Parkway

C1

306,408

Y Y Step free access

and lifts to platforms

Y Mon-Sat 0600-

1700, Sun 1000-1700

Y NA NA Y Y

There is lift access to and between

platforms. Staff are available to assist

customers througout the opening hours of

this station.

is outside the station

Elton and Orston

F2 296

N N Step free access N No Unmanned NA N Y N N Nottingham

on the main road at the top of the station

approach road

Fiskerton F2 20,302

N N Step free access Y No Unmanned NA N Y N Y Newark Northgate and Nottingham

in the station car park

Gainsborough Lea

Road F1

153,286

Y - At station

entrance Y Step free access N No Unmanned NA N N

Y - Audible PA

annoucments right time

N Lincoln and Doncaster

on the main road adjacent to the front of

the station

Havenhouse

F2

162

N N Step free access N No Unmanned NA N Y N N Skegness

on the main road (A52) at the top of the

station approach road

(3/4 mile)

Heckington

F2 70,940

N N Step free access Y No Unmanned NA N Y N N Grantham in the station

car park

Hinckley E

312,084

Y N Step free access Y Mon-Sat 06.40 - 13.00. Sun

closed N NA NA N Y

The station can offer limited facilities while

open, subject to availability and other circumstances. The nearest stations with

full facilities are Leicester and

Nuneaton.


Hubberts Bridge

F2 520

N N Step free access N No Unmanned NA N Y N N Skegness and

Grantham

on the main road (A1121)

adjacent to the station




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Hucknall F2 150,620

Y Y

Step free access to single

platform and NET

Y No Unmanned NA Y Y Y Y Nottingham in the station

car park

Hykeham F2 71,056

N N Step free access Y No Unmanned NA N Y Y N Lincoln Station

in or opposite the layby on

Station Road, adjacent to the level crossing

Kettering C2

1,041,678

Y Y Step free

access, lift to platforms

Y


0600-2040 Sun-0800-

2100

Y NA NA Y Y






Is located on Northfield

Avenue just off the station next to the

corner shop

Kidsgrove

E

205,248


Y

Access only to platform 1, no

wheelchair access to 2/3/4

(access to platforms via steps only)

Y Mon -Sat

0610-1230. Sun-closed

N NA NA Y Y Stoke-On-Trent in the station

car park

Kirkby in Ashfield

F2 177,474

N N No step free

access N No Unmanned NA Y Y Y Y Nottingham

outside the car park entrance

Langley Mill

F1

115,686

N N

Step free access to platform for

northbound services only (Chesterfield, Sheffield and

Manchester via ramp). Steps to platform 2 for southbound

services. No lifts available and if you are unable

to use the footbridge

whilst travelling southbound,

please travel to Nottingham, catcha train northbound and this will

stop at Langley Mill on the opposite platform

N No NA N Y N Y Nottingham and

Chesterfield

Outside the station

opposite Acorn Stores

Langwith-Whaley Thorns

F2 22,292

N N Step free access N No Unmanned NA Y Y Y Y Nottingham and

Worksop on Bathurst

Terrace

Leicester B

5,247,140

Y Y Step free access Y Mon-Sat 0520-

2230 Sun 0715-2230

Y NA NA Y Y






Please speak to a member of staff who

will be happy to direct you to

the rail replacement pick up point

Lincoln C1 1,753,856

Y Y Step free


Y Mon-Sat 0545-

1930 Sun 1100-2110

Y NA NA Y Y

There is lift access to the platforms. This station can

offer limited facilities, subject to

availability.

is on the station

forecourt at the front of the

station

Long Eaton

D 659,772

Y Y Step free


Y Mon-Sat 0605-

1715 Sun 0845-1600

N NA NA Y Y none offered at the station, nearest is

Derby or Nottingham

Station Car Park

Longport F2 45,614

N N Ramped access Y No Unmanned NA N Y Y Y Stoke-On-Trent at the station

entrance

Longton F2 67,060

N Y No step free

access Y No Unmanned NA N Y Y Y Stoke-On-Trent

Baths Road, opposite the Interchange

Loughborough

C1 1,298,046

Y Y

Step free access, lift access to platforms

Y Mon-Sat 0600-

1900 Sun 0815-2100

Y NA NA Y Y

There is a suitable means of access to each platform.There

is access to all platforms via lifts.

Outside the station In the layby on the bus only exit

road.

Lowdham

F2 49,272

N N Step free access N No Unmanned NA N Y N Y Nottingham outside the

station entrance

Mansfield

F1 394,640

Y Y Step free

access, subway to platforms

N Mon-Sat 0600-

1245 Sun Closed

N NA NA Y Y Nottingham and

Worksop

In the Sports Direct Lay-by at the back of

the station

Mansfield

Woodhouse

F2

169,506

N N Step free access Y No Unmanned NA Y Y N Y Nottingham and

Worksop

Corner of Mallard Court 100 metres

before the car park barrier on

the top approach road




14 | P a g e

Market Harboro

ugh C2

870,166

Y Y

Step free access to platform 1 northbound.

Staff assistance via foot crossing

to platform 2 southbound

Y Mon-Sat 0600-

1900 Sun 0830-1930

Y NA NA Y Y



circumstances. There is a ramp to Platform 1. Staff

assistance via foot-crossing to platform

2.

is from the front of the

station

Market Rasen

F1 62,908

N Y Step free access Y No Unmanned NA N Y Y Y Lincoln Station

Bus stop at the rear of

Tescos Filling Station

Matlock F1

214,538


Y Step free access Y Unmanned NA Y Y Y Y

This station is unable to offer

assistance, although there is level access to the platforms. The nearest station with


Interchange, Bay 4

Matlock Bath

F2

70,588


N Step free access Y No NA Y Y Y Y Derby

Matlock-bound on the main road around the corner

(turn left out of car park),

Derby-bound on the main

road (turn right out of car

park)

Melton Mowbra

y E

265,656

N N

Level platform to

Peterborough bound platform

only. Footbridge or

barrow crossing to Leicester

bound platform

Y Mon-Sat 06.45

- 13.40 Sun closed

N NA NA Y Y


open, subject to availability and other

circumstances. There is a self

service crossing and the nearest station with full facilities is

Leicester.


Metheringham

F2 106,248

Y Y Step free access Y No Unmanned NA N Y Y N Lincoln Station at the bus stop

on the main road

Narborough

E

386,782

N N Step free access Y Mon-Sat 0640-

1300 Sun Closed

N NA NA Y N


open, subject to availability and other circumstances. The nearest stations with

full facilities is Leicester.

the bus stop outside the

station

Netherfield

F2 6,544

N N No step free

access N No Unmanned NA N Y N Y Nottingham

on the bridge at the top of the steps to the station entrance

Newark Castle

F1

572,285

Y Y Step free access Y Mon-Fri 0600-

1730 Sat 0700-1600

N NA NA Y Y



full facilities are Newark Northgate,

Nottingham and Lincoln.

On the Waitrose side of station car

park, on platform 1

side.

Newstead

F1 31,932

N N Step free access N No Unmanned NA Y Y Y Y Nottingham Turning circle at Tilford Road

Nottingham

B

7,200,422

Y Y Step free

access, lifts to platforms

Y Mon-Sat 0500-

2200 Sun 0715-2220

Y NA NA Y Y

There is lift access to and between

platforms. Staff are available to assist

customers throughout the

opening hours of this station.

Station Street, near the

footbridge entrance

Oakham E

212,676

N Y

Step free access.

Restricted access between

platforms

Y


0745-1410 Sun 1200-

1900

N NA NA N Y

The station can offer VERY limited

facilities while open, subject to availability


full facilities are Leicester and Peterborough.

(Wheelchair ramps limited clearance

because of narrow platforms -Taxis are

required in most circumstances).

the main entrance in

Station Road

Peartree F2

5,022

N N Step free access N No Unmanned NA N Y Y N Derby

at the bus stop outside the

station entrance towards

Derby, or by the Showcase towards Stoke

Radcliffe F2

7,108

N N

Step free access to platform 1. No step free

access to platform 2 (steps only)

N No Unmanned NA N Y N Y Nottingham on Shelford Road Bridge




15 | P a g e

Rauceby F2 5,584

N N Step free access N No Unmanned NA N Y N Y Grantham


approach road

Rolleston F2 4,340

N N Step free access N No Unmanned NA N Y N Y Newark Northgate,

Lincoln and Nottingham

At the junction of Fiskerton / Stayforth and Station Road

junction

Ruskington

F2

87,328

Y Y

Step free access. Access

to Sleaford bound platform via roadbridge

and ramp

Y No Unmanned NA N Y Y Y Lincoln Station in the station

car park

Saxilby F2 61,920

Y Y Step free access Y No Unmanned NA N Y N Y Lincoln Station


approach

Sheffield B

9,213,092

Y Y Step free

access. Lifts to platforms

Y Mon-Sat 0500-

2250 Sun 0745-2300

Y NA NA Y Y






Sheffield Interchange

Stands E5/E6

Shirebrook

F1

87,276


Worksop

the bus stop at the station

entrance (to Worksop) or the bus stop before the

station bridge (to Mansfield)

Sileby F2

123,694

N N No step free

access N No Unmanned NA Y Y Y Y

Leicester and Loughborough

On the High Street outside

Tesco Express, Leicester

bound outside Thai

restaurant, Loughborough

bound.

Skegness E 354,070

Y N Step free access Y Mon-Sat 0755-

1630 Sun Closed

Y NA NA Y Y is in Richmond Drive

at the station entrance

Richmond Drive Entrance in the bus park

(Bay 6)

Sleaford E

321,288

Y N



Y Mon-Sat 0730-

1330 Sun-Closed

Y NA NA Y Y

This station can offer limited facilties, subject to availability


full facilities are Lincoln and Skegness.

is on Station Street, outside

the station.

South Wigston

F2 74,858

N N Step free access N No Unmanned NA N N N Y Leicester

at the junction of Marstown Avenue and Kenilworth

Road.

Spalding E

185,396

Y Y

Step free access to

Peterborough bound

platform. No step free access

to Sleaford bound platform

Y Mon-Sat 0630-

1430 Sun Closed

Y NA NA Y Y


and other circumstances.

There is currently no access to the

Sleaford/Lincoln-bound platform. Stations with full

facilities are Peterborough and

Lincoln.

is at the front of the station, outside the booking hall

Spondon F2 25,478

N N Step free access N No Unmanned NA N Y Y Y Derby

at the station entrance,

adjacent to the level crossing.

St Pancras

A 31,723,686

Y Y

Step free access. Lifts and

escalators to platforms

Y


0600-2100 Sun 0815-

2215

Y Y Y Y

Stamford E

355,880

N Y



Y Mon-Sat 0620-

1230 Sun 1145-1830

Y NA NA Y N

The station can offer VERY limited

facilities while open, subject to availability


full facilities is Peterborough. There

is full access to platform 1

(Peterborough bound). However

access to platform 2 (Leicester bound) is via a gate system.

Press the button on the plaform for

permission to cross.

Front of the station

Sutton Parkway

F1 180,510


Worksop

from the bus stops on Low Moor Road




16 | P a g e

Swinderby

F2 11,034

N N Step free access Y No Unmanned NA N Y Y Y Lincoln and Newark

Northgate

outside the station

entrance after the level crossing.

Swineshead

F2

3,800

N N Step free access N No Unmanned NA N Y N N Skegness or Grantham

in the station car park, in

front of Barge Hotel at the

junction of the A1121 and the

A17.

Syston F1 210,904

N Y Step free access Y No Unmanned NA Y Y N Y Leicester and Loughborough

At the top of the approach road, by the newsagents.

Thorpe Culvert

F2 286

N N Step free access N No Unmanned NA N Y N N Skegness at the station

entrance

Thurgarton

F2 1,506

N N Step free access N No Unmanned NA N N N N Nottingham outside the

station entrance

Tutbury and

Hatton F2

64,306

N N Step free access Y No NA N Y Y Y Burton-on-Trent at the bus stop

in Station Road

Uttoxeter

F1 151,582


Y Step free access Y No NA N Y Y Y Derby next to the bus

stop on Station Road

Wainfleet

F1

53,838

N Y Step free access Y No Unmanned NA N Y Y Y Skegness

on the main road adjacent

to the level crossing from Boston-bound

platform

Wellingborough

C2

969,232

Y Y Step free

access. Lifts to platforms

Y Mon-Sat 0610-

2215 Sun 0745-2215

Y NA NA Y Y



circumstances. There is step-free access throughout the whole station.

is at the front of the station

Whatstandwell

F2 24,076


Y Step free access Y No NA Y Y Y Y Derby at the bus stop by the station

entrance

Whitwell F2 18,934

N N

Both platforms have ramped access to via footbridge

Y No Unmanned NA Y Y Y Y Nottingham and

Worksop in the station

car park.

Willington

F2

29,506

N N No step free

access Y No NA N Y Y Y

Burton-on-Trent or Derby

is at the bus stops outside

or opposite the Green Man pub (by the

roundabouts)

50 49

5 Stations with Barrow

crossings 12 Stations no

step free access

25 11 40 28 29 14

39

£25,000.00 £1,000 £1,000,000 £1,250 £2,500 £30,000 £9,000 £22,250 £14,000

1 10 17 4 1 1 1 1 1

£1,250,000 £490,000 £17,000,000 £125,000 £27,500 £1,200,000 £252,000 £645,250 £196,000




17 | P a g e

APPENDIX E - WHAT WE WANT TO SEE FROM TRAINS (QUALITY) 1. The following standards has regard to the DfT’s Rolling Stock Perspective (Second edition) 20161.

This document conveniently splits services into 5 categories, of which Intercity, Inter-Urban and Rural/regional best align with the EM three categories of service, although regard will also be paid to the Metropolitan specification for Local services. Delivery will need to be linked to the procurement programme for new trains or the agreed refurbishment programme.

2. Intercity services (between Hub stations and London): Capacity – the train shall be of sufficient length to meet the capacity demands, and must not be less

than 4-car.

Comfort and access - fully compliant with accessibility standards, with level boarding and vestibule entry. Feel safe and secure. Be attractive and clean for customers. Fully air conditioned.

Passenger assistance - on train passenger announcements capable of communicating live journey information, including disruption information and assistance (written and spoken).

Wi-Fi connectivity at no cost, with no restrictions to access, reliable and fast, for the whole journey, available equally to all passengers.

At seat charging – plug for laptops etc.

Luggage – defined, secure luggage areas with adequate capacity for the line of route (especially material for services serving airports).

Branded as an intercity service, but operator agnostic (see below).

Toilets which are clean and attractive, with adequate options for wheelchair users and for the changing of babies.

Seating - suitable for journeys of long durations and in a range of seating formations, designed to meet the needs of the leisure, commuter and especially importantly the business traveller.

Catering – the on board offering shall provide a value for money service offer and a range of food and drinks appropriate to the time of the journey, the journey length, the volume of passengers and a mix of dietary needs.

Cycles – be able to carry a minimum of 2 cycles. For longer trains then this needs to be increased on a pro-rata basis for trains longer than 4 carriages.

3. Regional express and coastal services (limited stop services between regional cities):

Capacity – the train shall be of sufficient length to meet the capacity demands, and must not be less than 2-car.

Comfort and access - fully compliant with accessibility standards, with level boarding and vestibule entry. Feel safe and secure. Be attractive and clean for customers. Fully air conditioned.


At seat charging – may be plug or USB.


Luggage – defined, secure luggage areas with adequate capacity for the line of route (especially material for services serving airports or coastal resorts).

Branded as a regional express service, but operator agnostic (see below).

Toilets which are clean and attractive, with adequate options for wheelchair users and for the changing of babies.

Seating - suitable for journeys of longer durations and in a range of seating formations, designed to meet the needs of the leisure, commuter and especially importantly the business traveller.

Catering – the on board offering shall provide a value for money service offer and a range of food and drinks appropriate to the time of the journey, the journey length, the volume of passengers and a mix of dietary needs.

Cycles – be able to carry a minimum of 2 cycles for every 4 carriages.

1 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/524445/rolling-stock-perspective.pdf



https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/524445/rolling-stock-perspective.pdf


18 | P a g e

4. Local services (all-stopper services providing links into the Hub stations): Capacity – the train shall be of sufficient length to meet the capacity demands, and must not be less

than 2-car.

Comfort and access - fully compliant with accessibility standards, with level boarding and vestibule entry. Feel safe and secure. Be attractive and clean for customers.


At seat charging – may be plug or USB.


Luggage – flexible storage areas for luggage, pushchairs and cycles etc. adequate for the typical needs.

Branded as a Local service, but operator agnostic (see below).

Toilets which are clean and attractive, suitable for wheelchair users and for the changing of babies.

Seating/standing - suitable for journeys of short and medium durations and in a range of seating formations and with adequate space for safe standing for up to 20minutes, designed to meet the traveller needs.

Cycles – be able to carry a minimum of 2 cycles for every train or 2 carriages, whichever is the greater.

This means that EMC wish to see the rapid replacement of single car 153 vehicles, with 2-car (or longer) new or more modern and faster fleet, and new services on all routes into London. The use of rolling stock older than pre-19902 is not supported. All rolling stock over 10 years old shall be subject of a full refurbishment to a high specification and to meet the above standards, subject to programme and business case constraints. EMC shall be fully consulted on the detail of the programme and specification of this refurbishment.

2 Note - the 1990 date assumes:

Class III and 43 HST’s replaced by the electrics you have set out below and new.

Class 153 and 156 replaced by newer DMU’s (nos = 17&30 respectively). This will be linked to the vehicle replacement programme, which is assumed to be required based on accessibility and the fact that these units are only 75mph.

Class 158 and 222 retained, as these are 90mph and also 1990 and newer (here I am ignoring the first off the line date of 1989 and assume they are all 1990 or newer).

The date also seeks to protect the franchise from cascaded Pacers and further 153’s in particular




19 | P a g e

APPENDIX F - TICKETING ASKS AND EXISTING MULTI-MODAL ARRANGEMENTS

THE ASK

EMC believes that ticketing needs to be easily understood by customers, offer an appropriate range of ticket options so that ticketing provides value for money travel for commuters, passengers making business trips, plus leisure and social trips. This means that ticket options need to be very well communicated to help simplify the options.

Tickets need to be easy for customers to research, equally available through a wide range of retail channels, including ticket offices, machines, and the mobile/internet channels.

To help people access jobs and training is important to EMC, therefore EMC wish to see:

new ticket options for passengers who travel fewer than five days a week are sought; and,

discounted ticket options offered for those in training and apprentices or attending job interviews.

Smart ticketing should be provided in collaboration with Midlands Connect and be comparable with and integrated with Smart ticketing used on the regions buses, trams and of course other TOC’s services, See Appendix G)

Station barriers must be capable of recognising all ticket types, not just magnetic strip tickets, for example ITSO Smart media, mobile and paper QR codes etc.

EXISTING ARRANGEMENTS

The following outlines the existing multi-modal fare schemes in place, excluding PlusBus products, these should be accepted as part of the proposed franchise, further details can be found on the websites of each of the Local Authorities where links have been provided:

- Bedfordshire and Luton - There are no local schemes, beyond PlusBus

- Derby/Derbyshire - Derbyshire Wayfarer is the local multi-modal ticket. It is, effectively, owned by all the operators [bus and rail] and Derbyshire County Council administers it. For details please see: https://www.derbyshire.gov.uk/transport_roads/public_transport/tickets_passes/rover_tickets/derbyshire_wayfarer/default.asp

- Greater Manchester - The following multi-modal ticketing schemes exist in Greater

Manchester: - Wayfarer (off peak leisure travel) - https://www.tfgm.com/tickets-and-passes/wayfarer-

adult - System One Travelcards - http://www.systemonetravelcards.co.uk/ Additionally the

following rail only multi-journey tickets within Greater Manchester (see https://www.tfgm.com/tickets-and-passes/)

- Traincard (season ticket) - Rail Ranger (day ticket)

All rail ticket types purchased from a Greater Manchester station to Manchester also include free travel on the Metrolink within the city centre zone. This is shown on tickets at Manchester CTLZ, rather than Manchester Stations.

- Leicester/Leicestershire - The Flexi Day for Leicester is currently £5.20 and covers a similar

area to the PlusBus option.



https://www.derbyshire.gov.uk/transport_roads/public_transport/tickets_passes/rover_tickets/derbyshire_wayfarer/default.asp

https://www.derbyshire.gov.uk/transport_roads/public_transport/tickets_passes/rover_tickets/derbyshire_wayfarer/default.asp

https://www.tfgm.com/tickets-and-passes/wayfarer-adult

https://www.tfgm.com/tickets-and-passes/wayfarer-adult

http://www.systemonetravelcards.co.uk/

https://www.tfgm.com/tickets-and-passes/


20 | P a g e

- Lincoln/Lincolnshire – The County Council have had an agreement with EMT for through fares at Sleaford, Ruskington and Metheringham on CallConnect bus services. For details please see http://www.lincsinterconnect.com/

- Merseytravel - All Merseytravel pre-paid and concessionary tickets are valid on EMT services between Liverpool Lime Street and Liverpool South Parkway/Hunts Cross Link to the tickets and passes section of the Merseytravel website, please see http://www.merseytravel.gov.uk/tickets/Pages/default.aspx

- Northamptonshire – no additional Multi-modal tickets

- Nottingham/Nottinghamshire - for Nottingham please see the Robin Hood card. There are two aspects to this card, a Pay As You Go card and a Season Ticket. Both allow travel with a variety of buses operators (principally NCT and Trent Barton) within the greater Nottingham area and on the NET Tram throughout the whole network. It comes in smartcard form although a paper ticket is also available on buses and from machines at the tram stops.

o Both season & PAYG flavours use fare capping and know which operator you are using so you get the best fare for your journey(s).

o The season ticket version is a direct carry-over from the Kangaroo ticket and can already be used for travel on the heavy rail network within Nottingham.

Full details at http://robinhoodnetwork.co.uk/

- Greater Nottingham – See the Robin Hood cards. - South Yorkshire – TravelMaster - http://www.sytravelmaster.com/

The main SY developments of significance to a TOC in the last year are:

o A gradual transition from “TravelMaster” to “Connect+” as the signifier of a multi-modal product that includes heavy rail.

o A forthcoming replacement of TravelMaster 18, 20 and 25 as separate products with a single age-related discount on all products, and

o Also forthcoming (September or so) the GetAbout+ moving over to smart on-bus sale, loaded onto the concessionary pass but with a paper counterpart to support train use.

o In addition SYPTE is (subject to TC approval next week) extending the 16-18 concession to cover all people in the age bracket, not just those in full-time education.

- West Yorkshire – for details of Metro fares and tickets please see https://ticketsandpasses.wymetro.com/ and also: https://www.m-card.co.uk/

In addition to the above there are two specific aspirations that bidders are asked to address, beyond the general extension of schemes etc.

- Luton - there is an aspiration to extend Oystercard to include Luton Airport Parkway and the bus up to the airport but this is not yet in place.

- Greater Nottingham – additional to the Robin Hood cards, there is the Pronto Integrated ticket: a ticket for this particular bus service which operates from Chesterfield to Nottingham. The agreement was signed between Stagecoach, Trent Barton and the County to meet competition requirements. It would be good to extend this product to Rail.



http://www.lincsinterconnect.com/

http://www.merseytravel.gov.uk/tickets/Pages/default.aspx

http://robinhoodnetwork.co.uk/

http://www.sytravelmaster.com/

https://ticketsandpasses.wymetro.com/

https://www.m-card.co.uk/


21 | P a g e

APPENDIX G - SMART TICKETING ASK

This note sets out what East Midlands Councils (EMC) mean by a Smart Ticketing Ask. This paper is written in an output format, rather than specifying inputs as this allows bidders to develop their own approach to meet the “ask”. EMC are working closely with Midlands Connect who are leading delivery of smart ticketing concentrating on the West Midlands area, it would be advantageous to have one smart ticket system across Midlands Connect. The following illustration shows what EMC would like to see from Smart Ticketing, structured around customer need:

The following process diagram sets out the phases by which EMC’s expectations might be delivered, this covers the commercial, technological, geographical and product rollout activities:

•Customer can choose the best device to carry their ticket product

•Mobile phone

•Smartcard

•Contactless credit card

•Easy to access Timetables, fares and disruption information etc.

•Realtime information linked to valid tickets/regularly made trips

•One card for the Midlands

•One card for train (all TOCs), bus and tram

•Even car charges and cycle rental etc.

•Easy to understand products and fares

•Easy to purchase and be refunded

•Turn up and go convenience

•Automatically calculates best ticket (inc local and season tickets)

•Media usable at all customer journey stages (inc car parking) fare

•Interoperable products between TOC's and modes Bus/Tram and potentially even car parking/cycle hire etc.

•System that customers can trust

•Customers know they are paying the best fare/right fare and will not be overcharged

•That there is customer support if they need help

Confidence Simplicity

CommercialAdds Value

Phase 1 - Rail

•Set up back office

•Agree fare structures

•Commercial arrangements in place

Phase 2 - Rail December 2018 rail only

•Roll out cards

•Customer accounts

•Migrate existing tickets

•Concessionary travel on rail (if any)

Phase 3 - Rail

•Account based ticketing

•Incedent and information provision opt-in

Phase 4 - Rail

•Full Midlands-wide coverage of account based ticketing

Phase 5 - all mode

•All modes

•Concessionary travel

•Fare price promise

•PlusBus

•Personalisation of products and information




22 | P a g e

APPENDIX H - INTEGRATION WITH AND ACCESS TO RAIL SERVICES

This note sets out what East Midlands Councils mean by an integrated rail service and is written in an output format, rather than specifying inputs, it is for the Bidder to determine how best to deliver the measures but it is expected that this will make best use of physical and web/mobile media etc. Bidders approach to delivering these activities need to be designed across their Customer Strategy, investment and service plans and contained within individual Station Travel Plans. Bidders need to consider the provision of measures, evidencing accessibility, safety, security and affordability. Quality maintenance and repair is assumed as a given.

Theme and Responsibility

Pre journey planning To the station At the station Boarding On the train Alighting Onward travel Outcome

Generic TOC responsible

You know where you can get to by the train.

You hear about service alterations so you can make timely changes to your planned journey.

You know the times of your train.

You know the cost of your journey and can buy tickets in advance.

Route maps to station freely available by arrival mode.

You know where the local station is and how to get there.

You have access to real-time arrival information, and reassurance you are arriving on time.

You feel safe making the journey.

You can purchase tickets at the station (or on the train).

You can pick up pre-purchased tickets at the station.

You are able to find help and information

You can gain access to platforms.

You can access toilets and facilities.

You feel safe at the station.

You can summon help.

You can access the train ideally through step free access.

You can access the train with assistance and use of a ramp where step-free is not achievable.

Reassurance you are boarding the right train.

Boarding is managed to be quick and efficient and avoid on-train congestion. Suggesting that people board in the right location on the station and are seated in the right part of the train if limited door opening applies.

Accessible toilets.

You know when your next stop is.

You are provided with real-time journey information and informed about delays and what this means for your journey, and you are appropriately supported if delayed.

You feel safe on the train.

Your belongings are secure and there is adequate storage space for luggage.

You can alight the train through step free access.

You can alight the train with assistance and use of a ramp.

You know how to make onward journeys and are Informed en-route of onward traveller information (access to live delay information) You feel safe making the onward trip.

Mapping for onward travel freely available and promoted.

Bidders are invited to say how they will increase use by mode and steps to be taken to secure this growth (it is suggested that this is grouped by Hub stations, City/Town stations and Local Stations.

Walk TOC and LTA responsible

Safe and promoted walk route.

The walk route is clearly signed.

- - - - The walk route is clearly signed for onward travel.

Cycle TOC and LTA responsible

Safe and promoted cycle route.

Aware of cycle parking facilities and other cycle facilities at station.

Can book your bike onto your train.

The cycle route is clearly signed.

You know where you can park/store your bike.

You can safely and securely park/store your bike.

You can access cycle support services where provided.

Clear where to board the train with your bike.

Bike stored safely on board.

- The cycle route is clearly signed for onward travel.

Bus (includes tram in the case of Nottingham stations) TOC, LTA and bus operators responsible

Bus timetabled to arrive on time at the station.

The route to the station entrance is either visible or clearly signed.

Bus arrives on time at the station.

Rail ticket accepted if bus delayed or cancelled.

- You can purchase a single Value for Money ticket for whole journey (single, day or season).

Signed to most appropriate station exit.

Timetable designed to align and minimise waiting time.

Directions to onward travel bus stops signed.

Stops are conveniently located.

If stops are in more than one destinations the options signed by onward destination. This may vary by time of day or day of week.

Bus departure times known.

Other TOCs TOC responsible

Train arrives on time at the station.

- One Value for Money ticket for whole journey.

Support for connecting services provided.

Timetable designed to align and minimise waiting time.

Signing to connecting service clear.

Train arrives on time at the station for connecting service.

Car and Taxi/Private Hire TOC and LTA responsible

Route signed. Drop-off and car parking clearly signed.

Taxi drop off clearly signed.

Parking is safe and secure.

- - Details of local taxi/private hire companies available.

Signing to Taxi rank, meet points and car parking clearly signed.

Onward travel routes clearly signed.

Disruption TOC and LTA responsible

Customers warned of disruption so they can make informed real-time travel decisions.

Flexible ticketing where this is outside customers control (e.g. bus cancelled or delayed).

Information provision. Information provision and assistance with onward travel.

Information provision and assistance with onward travel.

Taxi or accommodation is missed last bus/tram/connection.

LTA = Local Transport Authority




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APPENDIX I - COMMUNITY RAIL AND COMMUNITY INVOLVEMENT PURPOSE

This paper sets East Midlands Councils (EMC) aspirations for formal community involvement in aspects of running the East Midlands Franchise and the support to be provided by the winning Train Operating Company (TOC). COMMUNITY Engagement between the railways and community should be mutually beneficial, but should be Community led, rather than rail imposed. For the railway industry community engagement can lead to increased patronage and income, reduced costs, and improved safety etc. For the community, involvement can lead to, community pride, reduced anti-social behaviour, the creation of jobs, community cohesion, reduced isolation and improved awareness of and access to adjoining communities etc. Community involvement in the railway needs to consider community in its widest definition, including rail users, future rail users, neighbours, stakeholders as organisations and individuals etc. and reflecting and embracing the diversity of each local community. This paper focuses on particular ways in which the community can engage positively with the railway. Through volunteer individuals and groups along with paid support staff, which this paper proposes are funded by the TOC, they collectively add value to the railway. Through these people and those employed staff, funded by the TOC, the community resource should mobilise local business and the wider community in support of both community and rail objectives. EMC wish to enable the community to have the widest role in supporting local lines and stations, at larger stations this will be more of a supporting role. Community involvement does not ordinarily replace the responsibilities of the Train Operator or Network Rail, but properly supported and encouraged they can supplement this resource and make a real difference. The TOC’s role is therefore one of providing resource and leadership in partnership with the community. INTRODUCTION EMC support community engagement in rail. Community Rail Partnerships (CRP’s) add value to the rail industry, they promote and market the rail offer and do much more. DfT’s National Community Rail Steering Group research suggests that CRP’s can increase rail patronage by 2.8% (above the equivalent background rail growth). Station supporter/friend groups and CRP’s can also help make the railways safer and more welcoming. EMC see community engagement in the active running of the railway taking a number of forms, the more formal of which include the following:

1. Community Rail Partnerships (CRP), are typically a not for profit, community based and organised group promoting a line of route(s), usually with support from the TOC and other local partners, and typically in a semi-formal relationship governed by a Service Level Agreement or similar. Such groups are encouraged to be affiliated with ACoRP and are normally supported by Community Rail Partnership Officer staff resource, these being paid posts providing guidance and administrative support. See below for more details on CRP’s.

2. Community Rail Partnership Officers (CRPO) – typically funded by the TOC or in some case the Local Authority (examples in Derbyshire, Lincolnshire and North Yorkshire – relevant in the context




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of the transferring CRP). These posts help drive forward the work of CRP’s and provide staffing support by managing and coordinating the work of the CRPs and the relationship with the TOC. Bidders should discuss the future funding with the relevant Local Transport Authority, CRP and ACoRP. However EMC expect that the winning Bidder should expect to step in and meet the cost of the posts. These officers have a key role in driving forward the work of CRP’s and helping them plan and achieve the maximum benefit.

3. Station supporters (or adopter or “Friends of station”), these individuals or groups typically aim is to improve the ambience of their local station(s) and its environs; thereby making it safer, more secure and more attractive and encouraging more people to use. This can be through a range of activities including: planting, landscaping, building restoration and use etc. EMC expect the winning TOC to support station supporter including meeting essential funding needs, but EMC see the work of these groups being essentially voluntary. As at the date of this paper EMT have 60 adopted stations (out of a total of 90 EMT managed stations), supported by 266 station adopters. Again, Community Rail Officers are well placed to provide advice and support to station adoption groups, and ACoRP offer resource on their web site too. Station supporters are community based and independent of the TOC, they can operate in isolation or alongside a CRP. By way of example 80% of stations within the High Peak and Hope Valley CRP area have Friends groups.

4. Community use and redevelopment of disused and dilapidated station buildings and adjoining land, EMC believe that there is an important role to which CRP’s and the community can undertake in bringing station buildings and environs back into life. As well as creating a community asset and life at the station, this increases a stations welcome and perception of safety. Investment in stations can also attract other uses to the station (rail or commercial) which can bring a new revenue stream to the industry and new community facilities. Ideally the use of station buildings will add value to both the station user and the community (for example: coffee shop, post office or corner shop etc.), alternatively some other community benefit derived (community group meeting place, art or library use, Scouts/Guide etc.). Equally the station may be brought back into use as a work place, office, other shop etc. that creates jobs. For a list of station opportunities see the Annex to this note. ACoRP manages a DfT funding resource targeting community engagement, marketing, education works but could also assist at supporting and advising on the maintenance, restoration and use of station buildings for community and social use.

CRP’S AND COMMUNITY RAIL PARTNERSHIP OFFICERS Focusing on CRP’s in more detail, in the current East Midlands Trains franchise there are four CRP's added to which will be a fifth transferring from Northern into the new EM Franchise, these are:

Poacher Line CRP – EMT provide funding

Derwent Valley Line CRP – EMT provide funding

North Staffordshire Line CRP – EMT provide funding

A CRP has recently been forming known as the North Notts and Lincs CRP

Barton line CRP (transferring from Northern with provide funding) Additionally:

The EM Franchise also passes along the High Peak and Hope Valley CRP line (supported by Arriva Rail North) but only has the most limited stops at intermediate stations between Sheffield and Manchester.

Community Rail Derbyshire – this covers the Derbyshire area and should be treated like a CRP

Hereward CRP based in East Anglia, including the Norwich to Liverpool service – supported indirectly by EMT

The direction of the collective Community Rail Partnership Officer resource could help bring consistency of approach and guide the CRPs they support to even greater effectiveness, learning from each other and expand the number and geography of CRP’s, including:




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The potential for further CRP’s along the Robin Hood Line or Erewash lines. Community Rail Partnership Officer resource would be needed to set and provide assistance with governance and help access to funding.

Aspirations to extend the Poacher Line CRP to include the Red Wing line between Peterborough and Lincoln via Sleaford (indeed it is already within the current CRP specification).

See the annex to this paper on the expected support CRPO’s are to provide to CRP’s and the sorts of measures already being undertaken by the regions existing CRP’s. CRP’s have been shown to market and promote the line, provide volunteer support, raise funds from third parties to invest in rail, drive industry investment to enhance these lines and stations, build an effective bridge with the wider community, oversee operational performance and provide constructive feedback to the TOC on performance, service offer, maintenance of assets and barriers to travel. As well as offering wider societal benefits discussed in summary above, CRP’s have been shown to benefit the rail industry, as such they should be continued and indeed enhanced, however it is important that they are and operate independently of the TOC, this is because CRP’s must be seen to be influential on the actions of the TOC, this is necessary to motivate people to support the community and the railway and feel valued. EMC wishes to encourage new CRPs and support the expansion of existing CRPs to include further local lines and stations. As grassroots organisations this will require careful handling to ensure long-term independence and sustainability, this means putting in place a longer term funding strategy for existing CRP’s and CRPO’s, which can only be achieved though the TOC/DfT. Bidders will need to make funding provision for further CRP’s. CRP’s, with the support of funded CRPO’s, need resource to be formally put in place across the franchise duration, in turn the CRP’s plans should aligning with both ACoRP’s principles and the EMC’s ‘Strategic Statement and Social Value Statement’. Additionally it is envisaged newly emerging or expanded CRP’s would need to be both recognised and additionally funded by the TOC or as agreed with EMC. Again this needs to be taken into account by Bidders. FUNDING FOR CRP’S CRP lines are all modestly supported by the current TOC, EMC wish to see this funding continue and the rail industry (via the TOC) take over funding responsibility in full throughout the duration of the next franchise (and any extension period). This funding should be comparable to the level of support awarded via the East Anglia or Northern rail franchises and it needs to reduce the burden on Local Authority funding which cannot be guaranteed going forward because:

Local Authorities have no long term funding settlement. Therefore CRP contributions are at best agreed annually, this hinders long term planning and staff retention; and,

Local Government funding cuts are so great that increasingly funding is only available for statutory and essential services.

Funding committed as part of bidders’ responses should contain provision to ensure (and potentially) increase funding for CRPs and initiatives that support community engagement, for example Community Rail Derbyshire. It is widely known that funding for CRPs and community groups is at considerable risk. As such, this additional funding is likely to form part of the ITT quality evaluation. EMC believe CRPO funding needs to set at a base level equal to 1 FTE, but certainly not be less than 3 days per week for smaller CRP’s, with funding above this base level ideally linked to match funding from the community and TOC. The base and match funding must increase in line with an agreed measure of inflation (this needs to be contractualised into the Franchise Agreement).




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This funding is essential to maintain the good work of these CRPs/Community Rail groups and the foundation funding must rightly come from within the industry, in this case the TOC. This is because they are the primary beneficiaries of the revenue generated by the extra-over growth. Additional to the base support for CRPO’s and CRP’s, the bidders should be encouraged to fund enhancements to the work of CRP’s (again through ITT quality scores and then contractualised). This could include a biddable funding pot, managed by ACoRP (or EMC) for CRP’s to meet additional costs associated with:

Station schemes (e.g. Small scale station improvements, station signing, and station gateway enhancement). ACoRP and Rail Heritage Trust grants may also be available.

Marketing and communications campaigns, to improve awareness of their work and the railways and encourage their use as part of a sustainable, healthy travel and socially inclusive trip making.

Recruitment and support/management of Station Supporters, along with an additional budget resource to that outlined above. However the safety responsibility must by necessity remain with the TOC.

Wider community engagement (e.g. school and community outreach, especially those parts of the community who do not traditionally use rail).

TO SUMMARISE EMC’S ASK:

CRP’s supported throughout the franchise duration/extensions at the following minimum levels by the TOC:

o Minimum funding for Community Rail Partnership Officers at not less than £28k per CRP/Community Rail Group per annum (3 dpw plus on-costs), and a match fund pot for additional activity pooled for CRP’s to bid into to invest in small station improvement fund of £125k per annum.

o Staff budget annually increased for inflation throughout the franchise and any extensions. o The funding post needs to be developed around the 5 existing CRP’s, the 3 other CRP’s

on lines used by East Midland franchised services, and make an allowance for emerging and expanded CRP’s.

o Funding committed for the franchise duration (including any extensions) via the TOC. In the case of transferring CRP’s they should not receive less funding than had they remained in the original TOC area.

o CRP’s to be seen as influential by the TOC but independent. Therefore CRPO’s should not be hosted by the TOC. EMC feel the best arrangement is for Community Rail Partnership Officers to be supported financially by the TOC with management and support provided by a host Local Transport Authorities/EMC to maintain independence from the TOC.

o A funding pot created for a range of improvements and marketing activities linked to delivery of the Station Social and Commercial Development Plan (SCDP) for adopters and CRP’s to be into £(to be proposed by bidders).

o Consideration of the use of CRP’s to be funded to support other TOC obligations at lower cost, where appropriate.

o Support for new and expended CRP’s, based on the above minimum subject to meeting certain conditions.

Station Adopters/Friends, continue to be recruited and supported as a voluntary resource, supported by a dedicated management resource and a fund to meet reasonable costs and expenses £(to be proposed by bidders).

Community use of disused buildings promoted and supported, including where necessary a small station improvement fund to bring buildings back into use/repair.




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ANNEX - DETAILS OF UNDERUSED/UNUSED STATION BUILDINGS The following list details underused station buildings, please note that this excludes pop-up shops on platforms or external areas/car parks.

Aslockton

Boston (platform space)

Burton (platform space)

Cromford

East Midlands Parkway

Gainsborough Lea Road

Heckington

Hinckley

Kettering – see below

Longport – see below

Mansfield Town (platform space)

Market Rasen – see below

Matlock Bath – see below

Matlock (platform space)

Melton Mowbray

Newark Castle – see below

Skegness

Sleaford – see below

Spalding – see below

Stamford – see below

Wellingborough Stations where there are known development plans include:

Market Rasen – private developer restoring building as a hub with commercial space.

Longport – CRP trying to re-use downside building. Upside building is to become a Temple shortly.

Matlock Bath – Occupied by Derbyshire Wildlife Trust who wish make it a community hub.

Newark Castle now has a café but parts still empty.

Sleaford has island platform buildings but access is poor.

Spalding has active group wishing to develop unused rooms.

Stamford – new group wishes to develop catering facility.

Kettering – Civic Society wish to develop hub facilities.




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The following station spaces are currently being marketed:

Station Detail Use Comments

Kettering First floor accommodation Office

accommodation

The unit is currently vacant

and in need of renovation

Kettering Basement Former bar The unit is currently vacant


Spalding First floor accommodation Office

accommodation

The unit is currently vacant


Skegness Former Red Star offices Retail potential The unit is currently vacant


Sleaford Unit on island platform Retail potential The unit is currently vacant.

Boston Ground floor room within the

main station building

Retail potential The unit is currently vacant.

Wainfleet Vacant building on platform 2 Community use The unit is currently vacant –

internal condition unknown.

Thorpe

Culvert

Half waiting area on platform 2 Community use The unit is currently vacant –


Lincoln Building within the car park

adjacent to platform 1

Storage The unit is currently vacant –


Alfreton* Mobile food/drink vehicle space with in station car park

n/a Greenfield site

Nottingham* Retail Unit 6 is situated within

the newly refurbished

Porte Cochere

Vacant The unit is currently vacant

Stamford* Within the station building

Access is via Platform 1 Former office In need of some

refurbishment

Melton

Mowbray*

Former café building Platform

1

Former café The unit is currently vacant

* see http://tpt.amey.co.uk/properties/east-midlands/



http://tpt.amey.co.uk/properties/east-midlands/

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ANNEX – EMC EXPECTATIONS FROM CRP’S The following table summarises EMC’s expectations from CRP’s, aligned to the emerging national strategy, and compares the current CRP delivery against these objectives. This is in effect a gap analysis.

Examples CRP 1 Derwent Valley Line CRP2 North Staffordshire Line CRP3 Poacher Line Community Rail Derbyshire Raise Patronage Promotion of the railway and

attractions on line of route

Special events and promotion

Marketing and promotion

Teaching schools/community how to use the railway

Increasing activity at stations to reduce safety fear and isolation

Making stations more attractive places to visit (appearance, art, maintenance) and safer

Discounted travel events

Challenge TOC to address underperformance, quality and operational issues

Derwent Valley Line guide includes timetable, attractions and walks information plus discounts for days out.

Derwent Valley Line promotional panels at stations on route

Established discounts for rail users visiting local attractions and events

Encouraging attractions to promote travel by rail to their visitors

Partnership promotes travel by train to numerous events. Notably Matlock Christmas market and Matlock Bath Illuminations when extra carriages provided to meet demand.

Produce regular press releases to promote improvements, travel to events and discounts.

Adopters activities including vegetation management has reduced safety fear and isolation

School art at several stations

Funding obtained for numerous station enhancements including lighting improvements and CCTV schemes at several local stations.

Assisted in growing patronage by 266% from the start of the existing franchise – 270,543 in 2007/8 to 721,059 in 2016/17.

North Staffs Rail Guide – update and republish, including line timetable

Encourage ‘tourist attractions’ to continue with special offers in the new NS Line guide

Regular update of website

Promotion of line in Scenic Rail Britain

Work with primary schools to provide rail travel experience / rail safety instruction

Promote art and decorative posters at stations

Poacher line web-site, line guide

ACoRP Community Rail in the City

Platform fun days (Skegness)

In schools in partnership with Sustrans, encouraging behaviour change with schools and the wider school community

Station improvements/minor works such as new seating improved waiting facilities

Supporting station adopters through TOC station adoption scheme

School projects, murals provided for Sleaford, Boston & Aslockton

Actively participating with partners to enable behaviour change and consider the door to door journey approach eg working with TOCs to produce station travel plans

Promotion of rail services throughout Derbyshire through the production of Derbyshire rail timetables showing all train services irrespective of operator. These timetables are available on the Derbyshire County Council website having previously been published as a printed booklet, until lack of funding prevented this being continued in that format.

Worked with CrossCountry Trains to enhance the train service at Willington from 4 to 7 trains a day. Local promotion by Derbyshire County Council has led to an increase in passenger journeys from 10,000 to 30,000 per annum.

Reduce costs Undertaking maintenance

Planting and repair works undertaken more cost effectively than the industry

Restoring buildings

Encourage station supporter activities and actions to enhance stations

All stations are have active adoption activities taking place which raises standard of stations

Community days at stations

Much of the work is organised via the CRP which achieves economy of scale on procurement and external funding from rail and non-rail sources for many improvements.

Facilitated station building restoration at several stations

Volunteers maintain station gardens at all unstaffed and part-time staffed stations

Arrange community work days at 4 stations along the route Report maintenance issues before

they become serious

Station adopters provide care of station planters that otherwise would not be provided at: Skegness, Heckington, Ancaster, Wainfleet & Aslockton.

The CRP officer works with TOCs to encourage them to consider the needs of all stations. This has led to a number of improvements that would not have happened without CRPO.

Significant work to improve the

entrance areas at Long Eaton

Station have been co-ordinated by

Derbyshire County Council’s

Community Rail Officer working

with rail industry and local

community including in April 2017,

a joint improvement and

community planting day with 35

people from rail industry and local

community to complete the

project.

Increase income Securing community and business sponsorship

Returning buildings into use

Through increased fare paying patronage

Promotion of relevant rail tickets at stations and in the community

Developed special fares with TOC including summer evening offer

Ensuring targeted revenue collection for busy events e.g. football matches and Matlock Bath Illuminations

Explore business sponsorship of local stations in return for station totem advertising

Work with TOC to promote special offer tickets for off-peak travel

Promotion of Groupsave fares

Sponsorship of local business organisation of platform planters at Long Eaton.

At Ilkeston, local businesses provided free planters and provided plants for local school who have adopted station. Staff




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from Tesco also contributing their time at the station.

Raise community involvement Securing business and community involvement in the railway, station and station buildings

Raining awareness of the safety issues surrounding the railway

Educating people how to use the railway

Making sure the TOC supports local businesses

Encouraging Travel Plans

Community events and activities to integrate community , sections of communities so that rail supports community cohesion

Rail assets used to support addressing community needs (support group, rehabilitation, food growth etc.)

Partnership has wide community representation at meetings from Parish, Borough, County Councils and local businesses

Facilitating better use of station builders with owners/tenants

Promoting station adoption

Publish posters for Station Adopters recruitment

Encourage existing station volunteers to recruit new members

Twitter account set up ‘NorthStaffsCRP’

Art work projects with local secondary schools

Encourage parish councils to support their local station

A variety of partners have supported schemes on the Poacher Line-including schools, Local Authorities and business. This is particularly evident around station improvement.

Sessions in schools have focussed on health and safety.

In two schools (more to follow) the whole term's topic has been rail, bringing aspects of railway into every subject. Children and their families' have used the train for the first time.

Derbyshire County Council has supported local community enhancements by Willington Arts Group who have installed large community murals at the station. More recently Derbyshire County Council has got the station adopted by Willington Women’s Institute. Funding obtained for the group by our Community Rail Officer from CrossCountry Trains. In 2016, organised the first station community day involving CrossCountry and East Midlands Trains staff working alongside the ladies from Willington WI.

Support economic growth Returning buildings into use and creating jobs

Attracting other uses into the buildings

Persuading developers to build around the railway station

Lobby TOC to provide more services and time services to meet local needs

Establishing information centre at Matlock station with Peak Rail

Working with heritage railways to attract more local investment

Persuading TOC to add extra morning train and early Sunday trains to increase access to employment opportunities

Range of work to promote sustainable tourism with partner organisations

Arrange for signs to be made up/erected for Middleport Pottery at Longport Station

Pursue use for Longport station building

Improve station approach landscaping and litter control Publication of line guide promotes

tourist attractions accessible form

stations

Skegness interchange Redevelopment & revival ERDF project delivered: removal of buildings of poor structural state situated to the front of the station. A glass wind break was installed along the periphery of the station canopy area. Provision of new plaza improving visibility, functionality and access to the station

Stations are being used for art exhibitions – using spaces that were previously derelict

Raising awareness of new Ilkeston station and associated community involvement is supporting economic growth of the town and opening up access to new job opportunities.




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APPENDIX J - BRANDING AND MARKETING EMC wish to see branding put in place which:

allows regional rail users to build a long term emotional relationship with the services

avoids the wasteful and abortive costs associated with the traditional re-branding approach at every change of operators

recognises the East Midlands operating geography it serves

Branding across the full customer transaction journey should reflect the difference between local, regional express and intercity into London services. The branding should cover (but not be restricted to) the station, rolling stock, web/electronic/mobile/hard copy information and marketing, ticketing, depot and assets, and customer-facing staff presentation.

For local services solely allocated to a specific route the branding could reflect the local line itself.

Whilst ownership will remain with the rail industry and the TOC shall be the brand guardian, the brand must be available to work with other public transport modes (at no cost to EMC and Local Authorities, bus, tram or other public transport operators, subject to compliance with brand guidelines and the branding being used on a no-profit basis). The Brand ownership shall freely pass to successive franchise holders. Therefore branding must be designed to be operating company agnostic, although it must make clear who the responsible operator is. This could extend to web platforms etc.

EMC should be fully consulted and involved in agreeing the brand, branding approach and brand guidelines.



briefing paper for bidders - east midlands councils

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