breaking silos and boosting ua innovation with prototyping
TRANSCRIPT
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
Breaking Silos and Boosting UA Innovation with Prototyping
Jody Byrne
UA PrototypingBreaking Silos and Boosting UA Innovation with Prototyping
Jody Byrne
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
Question: Have you ever had a good idea?
Was it like this?
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
The Good Idea Butterfly Effect
Engagement
The Good Idea Butterfly Effect
Development
Innovation
A single idea can have a serious impact.
OCLD
!
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
Transforming User Assistance at SAP
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Transforming User Assistance at SAP
UA Vision: From Knowledge Management to User Assistance
Multimedia
Co-CreationIn-App Assistance
PCA
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
How we did things in the past
• Co-innovation teams: achieved great things but limited by fragmented resources, duplication of efforts and lack of co-ordination
• Central teams: effective at creating critical mass of experts and innovators but limited transparency, capacity and output
How we’re doing things now
• Encourage ideas from across the organization
• Gather ideas from Idea Place and Customer Engagement
• Build prototypes with dedicated dev resources
• Validate concepts though Customer Engagement
• Implement concepts and add to products
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
Building prototypes
Before we go any further
• What’s the problem?
• What’s the solution?
• Who’s it for?
• Where will they use it?
• User stories and functional requirements
Start with four basic questions
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
Types of prototyping
Our prototyping approach depends on the complexity of the concept and the intended product:
• Throwaway - Menus
• Incremental – Dashboards
• Evolutionary – Video Players
Prototyping tools
• Lo-Fidelity wireframes using Balsamiq(and sometimes just Post-It notes and markers)
• High-fidelity mock-ups: Proto.io
• Proofs of Concept: HTML, JS, CSS, MEAN…
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
How do we prototype?
Identify Design Decide Build Validate Backlog
Designing prototypes
Submit ideas
Design the concept
Evaluate and decide
Build the prototype
Test and review
Add to backlog
Ideas accepted from across organization
Central innovation platform called Idea Place.
Separate categories for feature requests and for new ideas.
Feature requests aren’t prototyped.
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
Designing prototypes
Capture use cases, user stories, functional requirements and wireframes
Research problem and existing tools
Heuristic reviews after each iteration
Submit ideas
Design the concept
Evaluate and decide
Build the prototype
Test and review
Add to backlog
Designing prototypes
Architects and experts examine ideas and decide whether it goes on to prototyping stage
Constructive and prompt feedback given to inventors
Submit ideas
Design the concept
Evaluate and decide
Build the prototype
Test and review
Add to backlog
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
Designing prototypes
Sprint planning
Gather and allocate resources
Begin work
Submit ideas
Design the concept
Evaluate and decide
Build the prototype
Test and review
Add to backlog
Designing prototypes
Expert reviews
User testing with customers
Results analysed and prototype reviewed by stakeholders
Submit ideas
Design the concept
Evaluate and decide
Build the prototype
Test and review
Add to backlog
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
Designing prototypes
Approved prototypes are prioritised and added to infrastructure implementation backlog
Status updated in Idea Place
Submit ideas
Design the concept
Evaluate and decide
Build the prototype
Test and review
Add to backlog
Making this work
It’s not easy setting this up but it’s possible with:
• Senior management buy-in
• Dedicated resources to put infrastructure in place
• Change in mind-set: [insert your favourite cliché here]
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LavaCon Dublin 2016
© 2016, SAP SSE. All Rights Reserved.
Dr Jody Byrne - UA Prototyping
The payoff
• More collaboration across teams
• Expertise distributed more equally
• Fearlessness and creativity
• More effective use of technologies
• Increased customer involvement
• Reduced costs and greater agility
• Better morale
• More smiles
Jody [email protected]