bop 2006 presentation - texas department of transportation
TRANSCRIPT
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Dashboards
Portals to Organizational Performance Management
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Session agendaSession agenda
Define dashboards and their usesWhere dashboards fit in an organizational business intelligence/ business performance management environmentReasons for dashboard useExamples of private sector and public sector dashboards, focusing on DOTsImportance of data validityA preview of what TxDOT is doing
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Business Performance Management Business Performance Management (BPM)(BPM)
DefinitionThe need for organizational BPMBPM driversBPM audiencesDashboard placement in a BPM/BI suite
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
BPM definedBPM defined“Performance management is the combination of
management methodologies, metrics, and IT that enable users to define, monitor, and optimize results and outcomes to achieve personal or departmental objectives while enabling alignment with strategic objectives across multiple organizational levels.”
Source: Gartner“You can’t manage what you can’t measure.”Source: Jack Welch, former CEO General Electric
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Organization need for BPM
To better understand and manage the key business drivers of an organizationPrivate sector - Obtain a competitive advantage by refining and improving business processesPublic sector – to provide more transparency and accountability to our constituents and legislative oversight agencies
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Public sector BPM drivers
Change in political leadershipDissatisfaction with hard-to-decipher reporting of agency performancePublic trust in agencyLegislative mandates
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Public sector BPM audiencesPublic sector BPM audiences
Public Legislative and oversight agenciesOpinion makers and the mediaLocal and regional transportation agenciesInternal agency management
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Dashboards“Dashboards are reporting mechanisms that aggregate and display performance metrics and key performance indicators (KPIs) at a glance through visualization components such as traffic lights, gauges, and dials. “Source: Gartner
May be either computer generated or paper basedAgency performance data summarizedDetailed data presented in a drill down of the summarized data
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Dashboard Architecture
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Dashboard Architecture
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Private SectorExecutive Dashboard
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Private SectorExecutive Overview
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Private SectorPrivate SectorPersonnel Personnel
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Private SectorPrivate SectorFinancialsFinancials
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Federal IT DashboardFederal IT Dashboard
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Federal IT DashboardFederal IT Dashboard
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Federal IT Dashboard
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
MODOT TrackerMODOT TrackerPrinted Performance MeasuresPrinted Performance Measures
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
MODOT TrackerMODOT TrackerPrinted Performance MeasuresPrinted Performance Measures
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
MDOT SHA Attainment ReportMDOT SHA Attainment ReportPrinted Performance MeasuresPrinted Performance Measures
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
MDOT SHA Attainment ReportMDOT SHA Attainment ReportPrinted Performance MeasuresPrinted Performance Measures
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Washington GMAP DashboardTransportation
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Washington GMAP DashboardTransportation
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Washington GMAP DashboardTransportation
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
WSDOT Gray Book Performance Dashboard
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
North Carolina DOT DashboardNorth Carolina DOT Dashboard
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
NCDOT Dashboard drilldownNCDOT Dashboard drilldown
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
AudiencePublicMediaOversight agenciesAgency decision makers
Credibility of the reporting agencyDashboard presentation must match required reportingEnsure public, oversight agency trust in the numbersReinforce the validity of strategic and tactical business decisionsA single version of the truth
Dashboard Data ValidityDashboard Data Validity
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Data Accuracy is important!Data Accuracy is important!
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Data AccuracyData Accuracy
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Data AccuracyData Accuracy
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
TxDOT DashboardsTxDOT DashboardsFinancial PerformanceFinancial Performance
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
TxDOT TrackerTxDOT Tracker
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
TxDOT TrackerTxDOT Tracker
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
TxDOT Tracker DataTxDOT Tracker Data
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
TxDOT Tracker DataTxDOT Tracker Data
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
TxDOT TrackerTxDOT Tracker
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Recommendations
Obtain executive sponsorship and supportFocus on performance measures meaningful to the organizationKeep the effort small (controllable)Identify data sourcesEnsure that the data is validLet business processes drive the effort, not technology
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Future Dashboard
IHEEP 2009 San Antonio, TexasTexas
of TransportationDepartment
Questions?