8/14/2019 Blue Print.pptx

1/7

8/14/2019 Blue Print.pptx

2/7

Customer CallCustomer shows up for

the service

Customer goes to the

massage room

Customer listens to the

instructions

Customer direct

walk-in

Customer

waits

Receptionist greets the

customer

Receptionist makes

appointment

Receptionist informsthe Server

Receptionist reminds

the customer

Rec.

understands

service

requirements

Checks for

appointment

note

Receptionist

calls the bookedtherapist

Rec. checks

for therapistavailability

Therapist

prepares

the room

Therapist

greets the

customer

Therapist

gives

instructions

Therapist

leaves the

room

LINE OF

INTERACTION

LINE OF

VISIBILITY

LINE OF INTERNAL

INTERACTION

NATURALS

8/14/2019 Blue Print.pptx

3/7

Customer dresses upfor the massage

Customer receivesmassage

Customer gets dressedup to leave

Customer goes to thereception

Customerpays up

Customerwalks out

Therapist waitsfor the

customer

Therapist re-

enters the

room

Therapist

gives

massage

Therapist

discusses

about the

massage

Salon Asst. cleans up the

massage room and keeps

it ready for the nextservice

Receptionist

completes

transaction

LINE OF

INTERACTION

LINE OF

VISIBILITY

LINE OF INTERNAL

INTERACTION

NATURALS

8/14/2019 Blue Print.pptx

4/7

Customer CallCustomer shows up

for the service

Customer goes to the

massage room

Customer listens to

the instructions

Customer

waits

GRE greets the

customer

GRE discusses the

services available

GRE informs theDoctor & Therapist

GRE reminds the

customer

Checks for

appointment

note

GRE informs the

Doctor

GRE informs

therapist

Therapist

prepares

the room

Therapist

greets the

customer

Therapist

gives

instructions

Therapist

leaves the

room

LINE OF

INTERACTION

LINE OF

VISIBILITY

LINE OF INTERNAL

INTERACTION

KVS

GRE fixes the doctor

consultation

Foot of the customer

is cleaned

8/14/2019 Blue Print.pptx

5/7

Customer dresses upfor the massage

Customer receivesmassage

Customer gets dressedup to leave

Customer goes to thereception

Customerpays up

Customerwalks out

Therapist waitsfor the

customer

Therapist re-

enters the

room

Therapist

gives

massage

Therapist

discusses

about the

massage

Salon Asst. cleans up the

massage room and keeps

it ready for the nextservice

Receptionist

completes

transaction

LINE OF

INTERACTION

LINE OF

VISIBILITY

LINE OF INTERNAL

INTERACTION

KVSGets Steam bath &

Puranadhi Suranam

8/14/2019 Blue Print.pptx

6/7

Customer CallCustomer shows up for

the service

Customer goes to the

massage room

Customer listens to the

instructions

Customer sitsin the

Reception for

5 min

Receptionist greets the

customer

Receptionist makes

appointment

Receptionist informsthe Server

Receptionist reminds

the customer

Checks for

appointment

note

Receptionist

calls the booked

therapist

Therapist

prepares

the room

Therapist

greets the

customer

Therapist

gives

instructions

Therapist

leaves the

room

LINE OF

INTERACTION

LINE OF

VISIBILITY

LINE OF INTERNAL

INTERACTION

GRT BODHI SPA

Therapist takes the

customer to

Relaxation Room

Customer sits

in the

Relaxation

Room for 5

min

8/14/2019 Blue Print.pptx

7/7

Customer dresses upfor the massage

Customer receivesmassage

Customer gets dressedup to leave

Customer goes to thereception

Customerpays up

Customerwalks out

Therapist waitsfor the

customer

Therapist re-

enters the

room

Therapist

gives

massage

Therapist

discusses

about the

massage

Salon Asst. cleans up the

massage room and keeps

it ready for the nextservice

Receptionist

completestransaction

LINE OF

INTERACTION

LINE OF

VISIBILITY

LINE OF INTERNAL

INTERACTION

GRT BODHI SPA