blue cross blue shield of louisiana access blue presentation

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Access AccessBlue “Online Solutions for Employers”

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Kellie Barbier is a trainer for the Marketing division of Blue Cross and Blue Shield of Louisiana, specializing in online services training. She has been with Blue Cross since 1987 and has served as a trainer for the last 11 years.Kellie explains how to navigate through Access Blue, Blue Cross’s employer web page – including a number of NEW features rolling out in October and November of this year (Member Enrollment, Member Maintenance, and eBilling). She discuss the importance Louisiana 2 Step Wellness Program and other value adds Blue Cross has to offer.

TRANSCRIPT

Page 1: Blue Cross Blue Shield of Louisiana Access Blue Presentation

AccessAccessBlue“Online Solutions for Employers”

Page 2: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Enrollment and member maintenance solutions eEnrollment

Health and wellness tools Healthcare Advisor Coverage Advisor

Updates and information Leader Board e-newsletter

Forms and brochures Forms for Employers Marketing Materials Collateral Library

Online training and resources eLearning

Page 3: Blue Cross Blue Shield of Louisiana Access Blue Presentation

eEnrollment Features

Billing11/01/09Billing

11/01/09

•New Hire Application Entry

•Application Tracking

•Auto-Upload

•Changes to Employee Contracts

•Terminations

•Membership Material Requests

•Employee Entered Option

•View Invoice

•Electronic Payment Option

•Payment History

MemberMaintenance

(10/01/09)

MemberMaintenance

(10/01/09)

MemberEnrollment

(10/01/09)

MemberEnrollment

(10/01/09)

Page 4: Blue Cross Blue Shield of Louisiana Access Blue Presentation

eEnrollment

•User-friendly navigation

•Type and tab functionality

•“One stop shop” for employers

•Access options

Page 5: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Member Enrollment(10/01/09)

•New Hire Application Entry

•Application Tracking

•Auto-Upload

MemberEnrollment

(10/01/09)

MemberEnrollment

(10/01/09)

Page 6: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Member Maintenance(10/01/09)

•Changes to Employee Contracts

•Terminations

•Membership Material Requests

•Employee Entered Option

MemberMaintenance

(10/01/09)

MemberMaintenance

(10/01/09)

Page 7: Blue Cross Blue Shield of Louisiana Access Blue Presentation

eBilling(11/01/09)

•View Invoice

•Electronic Payment Option

•Payment History

eBilling(11/01/09)eBilling

(11/01/09)

Page 8: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Healthcare Advisor(Available to Employers and Members)

Learn about health information

Estimate the cost of services

Find & compare hospitals

Page 9: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Coverage Advisor(Available to Employers and Members)

Customizable tool to help customers estimate their future health care costs.

Page 10: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Leader Board e-newsletter

Current and archived issues of our e-mail newsletter for employers.

Page 11: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Forms and Marketing Collaterals

Page 12: Blue Cross Blue Shield of Louisiana Access Blue Presentation

eLearning

•Online training via eLearning

•Online user manuals

TrainingTraining

Page 13: Blue Cross Blue Shield of Louisiana Access Blue Presentation

eBusiness Service DeskThe eBusiness Service Desk was developed to assist the Employers with their AccessBlue technical and “user assist” questions such as:

error messages AccessBlue password and/or login assistance online enrollment technical issues

Page 14: Blue Cross Blue Shield of Louisiana Access Blue Presentation

AccessAccessBlue“Online Solutions for Your

Employees”

Page 15: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Claim Information Review Claims Claims-based Health Records

Health and Wellness Personal Health Record (PHR) Personal Health Assessment (PHA) Wellness Discounts Healthcare Advisor

Self-service Member Self-Service (if employer participates)

Page 16: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Review Claims Searchable claims data Detailed claim information

Member Date of service Provider Totals Status

Page 17: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Create a Blue Health Record(claims-based health record)

Reports by member Reports by type of service Detailed information

Page 18: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Personal Health Record(PHR)

Enter and track your own lifelong health information such as symptoms, medications, diagnoses, test results and allergies.

Page 19: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Personal Health Assessment(PHA)

Learn your risks, use interactive tools and plan for a lifetime of good health.

Page 20: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Wellness Discounts•Health & wellness resources

•Family care resources•Financial planning

•Healthy travel

Page 21: Blue Cross Blue Shield of Louisiana Access Blue Presentation

Member Self Service(only available if employer participates)

Change addressOrder ID cardsUpdate information

MemberSelf-service

MemberSelf-service

Page 22: Blue Cross Blue Shield of Louisiana Access Blue Presentation

AccessAccessBlueRegister TODAY!

Page 23: Blue Cross Blue Shield of Louisiana Access Blue Presentation

www.bcbsla.comwww.bcbsla.com

Page 24: Blue Cross Blue Shield of Louisiana Access Blue Presentation

QuestionsQuestions