Be a

Better Communicatorat Work

COMMUNICATION SKILLSDr. Prabath

KarunanayakeMBBS, MBA in HRM, PGDipPsych, PGDipOH&S

Director HR, China Harbour Engineering CompanyLead Consultant, Prabath Karunanayake Assocaites

30th June 2015

COMMUNICATION SKILLS

Communication is the dynamic process of sending and receiving

messages in order to share meaning and understanding and to make a

connection

Communication:the lubricant of relationships

SENDER RECEIVER

MESSAGE

NO

ISE

FEEDBACK

CHANNEL

Communication process

Voice38%

Elements of communication

Spoken and written words you send or receive when communicating

Involves the choice of words, order of words, structure of sentences and the appropriateness

Words do not have the same meanings for everyone and the interpretation can differ according to age, gender, culture etc.

Spoken word

Include vocal cues – volume, pitch, rate, quality

Silences and pauses convey an important part of the message

Being expressive and showing a wide range of emotions add more meaning to the words, enhance the message and add interest to the audience

The ‘voice’

Facial expressions – movement of eyes, eye-brows, mouth and forehead, eye contact, emotional expressions

Body language – appearance, posture and gait, gestures, touch

Spatial use – intimate, personal, social, public

Non-verbals

Absence of closed eyesAbsence of crow’s feet

Absence of raised cheeksVisible bottom teeth

Facial expressions The smile

“The problem with communication … is the illusion that it has been

accomplished.”   ~ George Bernard Shaw ~

Diesel fuel and no smoking in Arabic …

GOSSIP

JUDGING

NEGATIVITY

COMPLAINING

EXCUSES

LYING

DOGMATISM

Seven sins ofUnsuccessful communication

HONESTY be clear and straight

AUTHENTICITY be yourself

INTEGRITY be your word

LOVE wish them well

Four pillars ofSuccessful communication