How to Become a Better Communicator Presented by SkillPath Seminars.

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  • How to Become a Better CommunicatorPresented bySkillPath Seminars

    2007 SkillPath Seminars All rights reserved

    The Secret to Establishing RapportStart by examining your own conductBuild rapportImprove your conduct

    2007 SkillPath Seminars All rights reserved

    Becoming the All ELECTRIC communicatorEnergy to pay attention and notice peopleListening skillsEnthusiasm for peoples answers and conversationsConfidence that people want to talk to youTalking topics that draw people into the conversationReaching out abilities and a willingness to include everyoneInterest in observing your surroundings and asking questions based on what you seeConnections that are meaningful

    2007 SkillPath Seminars All rights reserved

    Increase Trust at WorkGet to know your co-workers their interests and their backgrounds because this will lead to:Group collaborations that run smoothlyPeople who support you and the effort you make at workAn overall pleasant work environmentSupport your supervisor because this will:Honor the chain of commandHelp your supervisor reach his or her objectivesShow that you can be a team player

    2007 SkillPath Seminars All rights reserved

    Being Open to a Mutual Exchange of IdeasLet go of fear because it serves no purposeTake a chancesay hello!Think of what you want to learn from this interactionDont be on the defensive Smileyour million-dollar assetUse mirroring

    2007 SkillPath Seminars All rights reserved

    Reasons We Enter Into ConversationInformationContacts FriendshipConvenience

    2007 SkillPath Seminars All rights reserved

    Other Great Beginnings to ConversationsSimply observe Invite expertise Exchange information

    2007 SkillPath Seminars All rights reserved

    Factors That Affect CommunicationIf you communicate in an abrupt and short manner, the person receiving that message will not be getting a positive image and that affects communication People have set individual impressions of youregardless of what youre saying or how youre saying it.

    2007 SkillPath Seminars All rights reserved

    Four Focus Points for Clear CommunicationFocus your message: Get your listeners attentionGet past the personal roadblocks: Use active listening

    2007 SkillPath Seminars All rights reserved

    It Really Does Matter Whether or NotPeople Like YouAdmit you arent perfect.Take time to understand the other personUse diplomacyShow respect for the other persons opinions and feelings

    2007 SkillPath Seminars All rights reserved

    Three Sure-fire Ways to Make EnemiesAlways be right or make others look wrongTell people they shouldnt feel the way they doRidicule and abuse people

    2007 SkillPath Seminars All rights reserved

    The Gentle Method to Get Others to See Your Point of ViewAsk questions the other person has to agree to, because then there is common ground you can work fromBegin a discussion by emphasizing the things you agree on Get the other person saying Yes immediatelybecause then youre on the same page and moving forward

    2007 SkillPath Seminars All rights reserved

    15 Vital Interpersonal SkillsAble to work with peoplePossess social poise, self-assurance, confidenceConsiderate of othersTactful and diplomaticExhibit self-controlAble to analyze facts, understand and solve problemsAble to make decisionsMaintain high standards

    2007 SkillPath Seminars All rights reserved

    15 Vital Interpersonal SkillsTolerant and patientHonest and objectiveOrganize time and prioritiesDelegateCreate enthusiasmPersuasiveHave a high concern for communication

    2007 SkillPath Seminars All rights reserved

    Six Components of PersonalCharismaDemonstrating a high energy levelPaying attention to your appearanceBeing able to take care of yourselfBeing well spokenAccepting compliments and admiration graciouslySmilingyoull look happy and peaceful

    2007 SkillPath Seminars All rights reserved

    Never Be Put on the Spot Again!Listen.Pause to organize your thoughtsRepeat the question Give one main ideaSTOP! Dont end on an excuse.

    2007 SkillPath Seminars All rights reserved

    Listening Means You are Able to FOCUSFocus on the person telling the storyOffer feedback and reflection Clarify by asking questions as neededUse expressions and gestures to reflect your feelingsShare a similar story or situation to deepen the conversation

    2007 SkillPath Seminars All rights reserved

    Handling Put-downs EffectivelyAllow the other person to slow down or to vent feelings (Listen)Admit when you are wrong (I apologize for )Acknowledge the other persons feelings (Obviously, you feel )Assert yourself about the way the other person is acting (I dont like )Make a short statement to bring the encounter to an end (I can understand your point without that)

    2007 SkillPath Seminars All rights reserved

    Keep Disagreements From Escalating into ArgumentsWelcome the disagreementDismiss your first instinctive impressionManage your temperListenLook for areas of agreement

    2007 SkillPath Seminars All rights reserved

    Keep Disagreements From Escalating into ArgumentsBe honestPromise to think over the other persons ideasThank the person sincerely for his or her interestPostpone action to give both sides time to think the problem throughWhen all else fails, agree to disagree

    2007 SkillPath Seminars All rights reserved

    When You Become AngryFreeze your behaviorAnalyze the emotionRemove yourself if necessary

    2007 SkillPath Seminars All rights reserved

    Normal Anger can be Traced to These Three SourcesYour personal goals do not match someone elsesYou dont get the respect you think you deserveSomeone or something gets in the way of your having what you want

    2007 SkillPath Seminars All rights reserved

    Making a Great First Impression AppearanceGreetingSmileBe open and confidentBe courteous and attentive first, because how you listen is as important as what you say