bba e mobilink final

8/8/2019 Bba e Mobilink Final

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Institute of Business Administration

Project database management system

SUBMITTED TO:

Prof. Zeeshan Ahmer

SUBMITTED BY:

Usman shahid 47

Nauman inammulah khan 45

Gulraiz hashmi 25

Nadia hashmi 20

Aqsa nasrullah 56

PROGRAM:

BBA 06-Evening / Second semester

DATE:

04-06-07

MOBILINK


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RESHAPING LIVES . . . .

RESHAPING COMMUNICATION . . . . .


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PREFACE

These days database is becoming very popular. Almost everyorganization like financial institutions, schools, taxation, etcmaintained its database for large storage and easy retrievalfunctions

Mobilink is one of the leading cellular network companies. It is

playing an important role in shaping communication and ourlives.

In our project we have taken some processes of this mobilink. Asthis report is the first part of the project so it mainly containsthe objects related to the processes and their attributes andcreates the relationships and develops the Entity relationshipdiagram.



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ACKNOWLEDGEMENTS

All praise for Almighty Allah for guiding us in hardships and allrespect forHoly Prophet (Peace Be upon Him) for showing usthe light of truth.

We pay our special gratitude to our Course InstructorProf.Zeeshan Ahmarwhose guidance is a constant source ofinspiration for us and which enabled us to accomplish thisassignment.

At the end we are very thankful to the following officials of theMOBILINK for the valuable cooperation extended by them inthe preparation of this project.

ADNAN KHAN (ASSET SUPERVISOR)WAQAS KHAWAR (QUALITY ASSUARANCE AND CALL RELATION

OFFICER)

RESHAPING COMMUNICATION . . .




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DEDICATION

We would like to dedicate this project to our beloved parents, whoalways pray for our success and make us available at thisstage of our lives.

May ALLAHbless them.




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PREFACE .................................................................................................................................................3

ACKNOWLEDGEMENTS ......................................................................................................... ......... ..4

DEDICATION ..........................................................................................................................................5

BRAND AND HISTORY .......................................................................................................................7

ACHIEVEMENTS ................................................................................................................................11

MOBILINK VISION ............................................................................................................................12

MANAGEMENT .................................................................................................................... ........ .......13

NETWORK ................................................................................................................................ ........ ....14

CORPORATE SOCIAL RESPONSIBILITY .....................................................................................15

OVER ALL PROCESSES IN MOBILINK ........................................................................................19

ASSET MANAGEMENT: ............................................................................................................ ........23

ENTITIES OF THE PROCESS: -- .....................................................................................................24

TABLES OF THESE PROCESSES .....................................................................................................24MICROSOFT VISIO NOTATION: ENITITY RELATION DIAGRAM ............................ ......... ..28

RELATIONSHIPS .................................................................................................................................29

QUERIES29


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BRAND AND HISTORY

Holding S.A.E. ("Orascom Telecom") or ("OTH") was establishedin 1998 and has grown to become a major player in thetelecommunication market in the world. OTH is consideredamong the largest and most diversified network operator inthe Middle East, Africa and Pakistan. It is a leading mobiletelecommunications company operating in seven emerging

markets in the Middle East, Africa and South Asia having apopulation under license of 460 million in total population withan average penetration of mobile telephony rate across allmarkets of 8%. Orascom Telecom operates GSM networks inAlgeria ("Djezzy"), Egypt ("MobiNil"), Pakistan ("Mobilink"),Iraq ("IraQna"), Bangladesh ("Banglalink"), Tunisia("Tunisiana") and Zimbabwe ("Telecel Zimbabwe"). OrascomTelecom subscriber number reached over 20 millionsubscribers as of June, 2005.

Orascom Telecom's operation in Pakistan, Mobilink, started itsoperations in 1994, and until early 2001, had a market shareof 40%. In April 2001, OTH took over management control ofthe company and as of June, 2005; Mobilink served morethan 7 million subscribers, representing a market share ofapproximately 61% of total mobile subscribers in Pakistan.

Mobilink GSM (PMCL*), a subsidiary of Orascom Telecom and hasbecome the market leader both in terms of growth as well as

having the largest customer subscriber base in Pakistan - abase of over 14 Million and growing. Mobilink prides itself onbeing the first cellular service provider to operate on a 100%digital GSM technology in Pakistan that also provides state-of-the-art communication solutions to its customers.




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Mobilink offers exclusively designed tariff plans that cater to thecommunication needs of a diverse group of people, from

individuals to businessmen to corporate and multinationals.To achieve this objective, it offers both postpaid (Indigo) andprepaid (JAZZ) solutions to its customers. Compared to itscompetitors, both the postpaid (Indigo) and prepaid (JAZZ)brands are the largest brands of their kind in the Pakistancellular industry.

In addition to providing advanced voice communication servicesthat makes the lives of millions that much easy, Mobilink alsooffers a host of value-added-services to its prized customers.It received the ISO 9002 Quality Management SystemCertification for Billing, Engineering Departments and CSContact Center. In addition to that, it implemented a fullIntelligent Network (IN) platform from Siemens for the Prepaidplatform. It currently has the largest Call Center in Pakistan,which is there to assist the customers 24 hours. Mobilink isthe only cellular service in Pakistan that provides coverage onthe M2 motorway, bilateral roaming in over 100 countriesaround the world with true international roaming with over 300

operators across the globe, and extensive GPRS Roamingand Blackberry Roaming services, being the first mobileoperator in Pakistan to do so.

MOBILINK GSM's Short Message Service Center allows VehicleTracking and Fleet Management services that are beingprovided by Tracker (Pvt.) Ltd., under the brand name of C-Track, a company licensed by Pakistan Telecom Authority(PTA). Tracker currently operates from Karachi but can

provide these facilities at all those locations where GSMcoverage is available

Besides providing all these value-added services to its customers,Mobilink, at the same time, places high importance to itscoverage, which is why it covers its customers in over 750cities and towns nationwide as well as over 100 countries oninternational roaming service. It rightly pronounces: we speakyour language, everywhere.




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The main departments in Mobilink GSM include Department ofEngineering, Department of Finance, Department ofMarketing, Department of Administration, and AssetManagement Department.

Our main focus will be on ASSET MANAGEMENT OF MOBILINK.



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Achievements

ISO 9002 Quality Management System Certification for Billing,Engineering Departments and CS Contact Center

Implementation of a full Intelligent Network (IN) platform fromSiemens for the prepaid platform

Largest Call Center in Pakistan, which is there to assist thecustomers 24 hours

Only cellular service in Pakistan to provide coverage on the M2motorway

Bilateral roaming in over 100 countries around the world with trueinternational roaming with over 300 operators across theglobe

First mobile operator in Pakistan to offer extensive GPRS Roamingand Blackberry roaming services

MOBILINK GSM's Short Message Service Center allows VehicleTracking and Fleet Management services that are beingprovided by Tracker (Pvt.) Ltd., under the brand name of C-Track, a company licensed by Pakistan Telecom Authority(PTA). Tracker currently operates from Karachi but canprovide these facilities at all those locations where GSMcoverage is available



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Mobilink Vision

To be the leading Telecommunication Services Provider inPakistan by offering innovative Communication solutions forour Customers while exceeding Shareholder value &Employee Expectations.

Mobilink...Reshaping lives!





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MANAGEMENT

President and CEO

Zouhair Abdul Khaliq

Chief Finance Officer

Ehab Rochdy

Chief Information Officer

Tariq Rashid

Chief Technical Officer

Marwan Hayek

Vice President Administration & Human Resources

Ali Raza Mehdi

Vice President Sales

Irfan Akram

Vice President Marketing

Bilal Munir Sheikh

Vice President Strategic Planning, Business Development & PMO

Naeem Zamindar

Vice President Customer Services

Mustafa Peracha



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NETWORK

During the last 13 years, Mobilink has set up one of the largestcellular networks in the country. Currently, we are coveringmore than 5000+ cities and towns. This has involved an

investment in the company of more than US$ 1 Billion. Wehave 50 Switches and more than 4,900 cell sites and thenumber keeps growing at a rapid pace. We also havedeployed around 3,000 km of optical cable.

Switches Siemens and Alcatel

Radio Base Stations Motorola and Alcatel.

Billing System Converges

Intelligent Networks Siemens

Microwave Equipment NEC and Alcatel

Operating Frequency 900/1800 MHz

SMSC Logica CMG




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CORPORATE SOCIAL RESPONSIBILITY

Mobilink believes in playing an active role in supporting the communityand social development of Pakistan. Each year, Mobilink and its staff

contribute significantly to charities and community projects to help bring

about a better quality of life to the less privileged in the community and

enrich the lives of Pakistanis through support in local arts, education and

sports.

A Caring Corporate Citizen

Mobilink has been actively making regular donations to ShaukatKhanam Memorial Cancer Research Hospital, Roshni Homesand Zindagi Trust. It also encourages its large customer basealso donate generously through SMS donations for variouscauses. Mobilink also supports other organizations such asthe Khidmat Foundation, Umeed-e-Noor, and PIMS Children

Hospital, in making lives of millions in Pakistan morecomfortable.






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Educating the Youth

High quality education is the right of every Pakistani but most ofthe time this right does not see the light of day. Mobilink'scommunity investment and welfare projects also focus onassisting students and organizations achieve this right.

Mobilink has made various donations to educational institutes. Thisincludes donating computers to the Federal Board of

Intermediate and Secondary Education, donating Rs. 100,000to Pakistan Institute of Medical Sciences to set up a computerlab, and sponsoring the commemorative ceremony for thegolden jubilee of Cadet College, Hasanabdal.

Mobilink is a supporter of The Citizen's Foundation educationprogram across Pakistan. It has committed funds for the

construction of schools in the under-developed areas ofLahore and Karachi.

In partnership with Roshni Homes, a private charitable trustdevoted to housing and educating orphaned and abandonedchildren, Mobilink has also commissioned the construction ofa new housing block in Gujranwala.

Mobilink also joined hands with Heartfile, an NGO dedicated toeducating the nation about healthy living and diseaseprevention, and produced a series of documentaries onvarious common diseases and their prevention.





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Cultivating the Community

Respecting and protecting the environment we live in, is a job wemust all do together. The only way to combat poverty is totransform the less fortunate into productive members of thesociety. Mobilink has taken a step towards alleviating povertywhile protecting and beautifying the environment bycollaborating with the Mobilink PCO. This product enablespeople from all walks of life to earn a secured livelihood.Aimed at bringing prosperity for the rural people throughoutPakistan, the Mobilink PCO is self-employment solution,

fulfilling people's dreams and aspirations of leading a betterlife for themselves, their children, and future generations.

Supporting the Arts

Each culture is best defined by an artistic expression. Preservingand cultivating the Arts is a necessity that should beencourages more often in Pakistan. Mobilink has taken thelead in doing so in many different ways.

Mobilink's alliance with the international Kara Film Festivaldemonstrates its commitment to the promotion of art andtheatre. The festival creates a space for alternative andindependent cinematographers, both experienced and newfilmmakers, to exhibit their creative endeavors in Pakistan .Mobilink not only supports the organizers but also assists inportraying a positive image of Pakistan to the world.

Mobilink has encouraged arts further by supporting the JAZZ IMAwards, Jazz Icon, and Battle of the Bands. The company isalso actively involved in promoting the revival of cinemaculture in Pakistan through partnership with Box Office forreleases of blockbusters such as Pirates of the Caribbean,Miami Vice and Casino Royale.





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Playing the Sport

As a nation, Pakistanis are very passionate about their sports.Patriotism runs high in various sports such as cricket andhockey. Mobilink, with its finger always on the pulse of thenation, actively sponsors sporting events and sports up-gradation programs at the grassroots level.

Employee Involvement

Mobilink believes in supporting the community not only throughsponsorships but also through employee involvement. Inaddition to sponsorships, Mobilink encourages its employeesto be engaged in community welfare work and to supportrelevant causes. On average, employees clock up over 170dedicated hours of community service in the span of sixmonths. Voluntary donations are also regularly collected anddirected towards the deserving.

Earthquake 2005

During the devastating earthquake of 2005 that struckthe Northern Areas of Pakistan, Mobilink was amongst the first torespond to the crisis. Relief Camps were set up in all majorhospitals to provide free calling facilities to patients and relativesarriving from far flung areas. Goods such as blankets, shawls,

jackets were also collected for those affected by the earthquake

and Mobilink Relief Teams were constituted to provide aid to theNorthern Areas.

SMS fund collection had first day responses amounting to astaggering Rs. 5 Million, an amount matched by Mobilink with anequal contribution. Chairman Orascom Telecom also committedUS$1 million towards providing relief to earthquake victims.

As part of the post-earthquake reconstruction effort, Mobilink is

assisting in rebuilding the village of Chamman Kotli in Azad .





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OVER ALL PROCESSES IN MOBILINK

1) CONSTRUCTION PROCESS: Mobilinkerect its network towers throughoutPakistan to improve and to provide better services to its customers.

a) Storing of network towers is warehousing.

b) Allocating different locations to mobilink towers according to the

frequency.

c) People on contract basis erect these network towers.

2) CUSTOMER SERVICE PROCESS: Mobilink provide customer services to itscustomers in the form of:

a) Sims Issuance:Sims is issued to people and their personal

details are recorded.i. NIC No

b) Mobilink Packages:There are two packages provided to

mobilink. JAZZ:

Its a prepaid service in which card rechargeable processis used.

INDIGO:Its a postpaid service which evolves monthly billing

process.





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c) Conversion of Packages:Package can be converted into other

either JAZZ to INDIGO or INDIGO to JAZZ which involves furthermore details of the person.

d) Helpline:Customers can call anytime or the helpline for their

required solution.Mobilink then check our problems, evaluate themand provide favorable services.

e) Complaints: Customers put complaints on different situations tomobilink. Mobilink interpret those complaints through controllingand maintaining process for desired result.

f) Cards Rechargeable:Mobilink top up cards are available in

market to provide credit to customers.

Easy load facility is also provided to its

customers.

3) MANAGEMENT PROCESS:

a) Hiring Employees: Mobilink hire its employees on professional skillsbasis which requires education, experience and skills.

b) Promotion:

Employees are promoted to higher places on theirperformance basis.

c) Decision Making: Decision making is held with the departmentmanagers. Process is consulted with the supervisions andmanagers to takeout the desired results.





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4) MOBILINK CALL CENTER PROCESS:Mobilink has a call

center named WTC in which: --- Calls are transferred Calls are retrieved Calls are sent Calls are tapped Calls are recorded for special purposes and etc.

Entitlement ProcessEntitlement of car and fuel

The company will buy or lease new cars as perentitlement of the employee from reputed car dealers. Companywill also be responsible for the insurance, car maintenance andannual taxes.Company shall maintain its pool cars under the supervision ofAdministration department for their maintenance and inspection.The pool cars will be inspected quarterly to analyze its conditionand the report will be submitted quarterly to the DirectorAdministrationThe employee will pay fuel or bills exceeding more than theprescribed limit.

Entitlement of Mobile Phone Connections

The Administration Department provides the one prepaidSIM and Rs. 1000 scratch card on the monthly basis to eachdriver/ outsourced service personnel assigned to Mobilink Duty.Only those outsourced personnel who would require being incontact with their Supervisors would be given a connection.





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Fixed Asset Process

Purchase Requisition

Administration department is the custodian of theorganizations asset. Administration department is supposed tocheck the requirement of the employees of the organization eitherthe requirement is genuine or not, Purchase Requisition is raisedin this regard.

Purchase Order

Purchase Order is the document, which ensures the job

to be done and the payment of the done job. It is prepared on thebasis of the Purchase Requisition and the given quotation from thevendor.

Delivery of Assets

When the suppliers receive the purchase order, hell be

responsible to deliver the asset to the PMCL*.Good Receiving NoteGood Receiving Note is the document, which is prepared at thetime of receiving the goods (physically).GRN* is duly signed by the Storekeeper and MangerAdministration. It is the responsibility of the storekeeper to fillGRN* with complete information at the time of receiving goods.

Stock Code

Maintaining a positive identification of assets is the primarypurpose of tagging/ putting the stock codes on asset.Generally, all fixed assets (capitalized and inventory) are tagged.The stock code number is entered in the asset record for the futuretracking of asset. The standard tag should be used to tag all fixedassetsStock Code is very useful while taking the stock of theorganizations asset. It is a sticker, which is put on the asset tokeep the track of the organizations asset (either office equipment

or furniture and fixture).





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The storekeeper will be responsible for putting the stock code onthe asset and also keeps the track and record of the asset in theasset management sheet.

Transfer of Asset

An Asset Sheet (ATN*), is to be used in the transferringof all fixed assets between departments or from one location toanother location. It is the responsibility of the administrationdepartment to initiate the transfer of companys fixed asset otherthan technical.

Regional Manager Administration is responsible for transfer theasset from one location to another. No asset will be moved fromone location to another, if there is no signature of the RegionalManager Administration on the ATN*.

ASSET MANAGEMENT:

Mobilink has approximate 5000 employees. Laptops, desktops,printer, scanner are given to them. Asset managers andsupervisors manage these assets according to the designation ofthe employees.

Asset managers and supervisors update and assign these assets

to the employees. Every asset in mobilink is stamped with thestock code and warrant and according to the stock code; theseassets are assigned to the employees. Stock it contains mainly of:-

1-hp

2-dell

3-IBM





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Different vendors provide laptops, desktops, printers and scannersto mobilink.

From the above processes we have chosen asset management fordata base management system to show that these assetsassigned to how many employees according to designation.

Warranty and stock code is stamped on the asset provided toemployees.

ENTITIES OF THE PROCESS: --

Asset

Location Employee

Vendor Brand

Warranty Department

TABLES OF THESE PROCESSES

AssetAttributes Data type

Asset number Number Primary key

Asset quantity Number

Asset location text

Asset serial number Text

Asset category Text





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Department

Attributes Data type

Department name Text Primary key

Department number Number

Department location Text

Employee


Employee number Number Primary key

Employee name TextEmployee designation Text

Hiring date Date/time

Warranty


Warranty number Number Primary key

Warranty expiry date Date/time

Warranty issue date Date/time

Warranty reclaim quantity number

Brand


Brand number Number Primary key

Brand name Text

Brand status Yes/no

Vendor


Vendor name Text Primary key

Vendor location Text







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location


Location id Text Primary key

Location name Text



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Entity relation diagram:

Asset

Asset

Quantity

Asset

Location

Asset Serial

Number

Asset

Category

Asset No

AssignTo

Wore

In Department

Dept

NameDept

No

Deptlocation

Employee

Supervise

Manage

rs

Supplie

s

WarrantyWarranty No

Employee

No

Expiry

issue

Contract of

Brand

Brand

Name

Brand

Number

ContainWarrant

yDate

Vendor

Vendor

Name

Clai

m

Location

Location

ID

LocationName

Vendor

Location

RESHA

PING

LIVES .

. . .





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MICROSOFT VISIO NOTATION: ENITITY

RELATION DIAGRAM

Employe

PK Employe_Number

Employe_NameJob_Designation

Hire_Date

Departmaent

PK Department_Number

Depatment_NameDepartment_Location

FK1 Employe_Number

Asset

PK Asset_Number

Asset_Categorey

Asset_QuantityAsset_Location

Asset_Serialnumber

FK1 Employe_NumberFK2 Warranty_Number

FK3 Vendor_NameFK4 Brand_Number

Warranty

PK Warranty_Number

Warranty_Expiry_date

Warranty_issue_dateWarranty_Reclaim_quantity

Location

PK Location_Id

Location_Name

FK1 Employe_Number

Vendor

PK Vendor_Name

Vendor_Location

Brand

PK Brand_Number

Brand_Name

Brand_Status





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RELATIONSHIPS

1- ONE EMPLOYEE CAN HAVE MANY ASSETS AT A TIME.

2-THERE IS A CHAIN OF SUPERVISION OVER EVERYEMPLOYEE...ONE EMPLOYEE OVER OTHER SUPERVISESTHE REST OF THE EMPLOYEES WORKING UNDER HIM.

3-MANY EMPLOYEES CAN WORK IN ONE DEPARTMENT.

4-IN MANAGERIAL POSITION ONE EMPLOYEE MANAGESONE DEPARTMENT.

5-MANY ASSETS CAN BE IN ONE LOCATION.

6-MANY VENDOR SUPPLIES MANY ASSETS.

7-VENDOR CAN CLAIM MANY WARRANTIES AT A TIME.

8-MULTIPLE VENDORS CAN HAVE CONTRACT WITHMULTIPLE BRANDS.

9-ONE BRAND HAS ONE WARRANTY AT ONE TIME.




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QUERIES

1-ASSET OF WHICH BRAND IS ASSIGNED TO WHICH EMPLOYEE

THE Purpose of this query is to know about the category of assets and assets of which

brand is assigned to which employee because in organization like mobilink , many

assets are given to single employee so this query will tell us the asset info given toemployees.

2-Expiry dates of warranties

This is a simple query just to know the expiry dates of different warranties. Every

asset has some warranty and this query will tell us when the warranties assigned to

different assets are going to b expired.

3-list of vendors providing different assets

This query will inform us about the list of vendors that are providing different assets

to mobilink.

4-Warranty number assigned to different assets

This query will tell us the warranty information that are assigned to different assets.

Which asset has which warranty number.

5-Which asset is assigned to which employee

This is the most important query in this database because this query is going to tell usthe asset information which are assigned to different employees. In short it will tell us

that which employee is given which asset according to his or her designation.

6-Which department is situated in which location

The purpose of this query is to inform us about the different departments of mobilink

which are working as a process in this organization and in which location they are

situated to perform their assigned tasks.



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7-Which employee is working in which department

The purpose of this query is to inform us about different employees working in

different departments.

8-Which vendor is providing which asset

This is the second most important query in this data base because this query is going

to inform us about the vendors providing different assets to mobilink.


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bba e mobilink final

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