azureknowledge global market research experience
TRANSCRIPT
Be Globally Azure’dAn introduction to Azure’s credentials in Market Research
Dushyant Joshi – Founder and Managing Director
Dushyant is a first-generation, serial entrepreneur who has built multiple knowledge based businesses in Market Research, BPO and IT
Jay Ruparel – Co Founder and Executive Director
Jay has 17+ years experience in IT and KPO. Before Azure, Jay has worked with Infosys and Bell Labs (Boston). He has an MBA from IIM Bangalore.
The people who started it
How it started
Dushyant and Jay start the company in 2003 with 20 employees
Became the largest CATI center in India by 2007
Started the online division in 2008 and China office
Set up a qualitative team in 2010. Set up in person teams in six countries.
Set up Kenya and United States operations in 2012
An 1800 employee strong company with seven delivery centers across the globe
What we do
Data Collection• Quantitative• Phone• Web• In-person• CLTs/Gang-surveys
Data processing and Management• Data processing and Tabulations• Data entry and cleaning• Coding
Reporting and Analysis• Report writing• Charting• Customized Dashboard
Quantitative• Focus
Groups• IDIs/ TDIs• Online
Bulletin Boards
Sectors we work in
•Types of projects•Key opinion leader surveys
•Patient focus groups•Physician panels, chart audits
Healthcare
•Types of projects•CIO surveys•IT spend surveys•Channel partner studies
•Strategic Research and Advisory Services
IT and Telecom
•Types of projects•Company and industry profiles
•Consumer surveys•Wealth manager surveys
BFSI
•Types of projects•Shopper insight •Mystery shopping, retail audits
•Consumer satisfaction studies
Consumer and retail
•Types of projects•Car clinics•Mystery shopping•Support chain analysis
Auto and manufacturing
•Types of projects•Political polls•Key issues surveys•Attitude surveys
Public sector
•Types of projects•Sector research•Brand perception, benchmarking
•Product and ad testing
Others
Where we conduct research
Almost everywhere except North Korea, Somalia, Syria, Iraq, Sudan, and few more in that region
Team in North
America
Azure HQ• Azure Knowledge
Corporation53, Knightsbridge Road Suite # 201Piscataway, NJ 08854
• Phone: +1 732 543 7848
Azure HQ• Azure Knowledge Corporation
53, Knightsbridge Road Suite # 201Piscataway, NJ 08854
• Phone: +1 732 543 7848
Team in South
AmericaAzure Brazil
• Azure Knowledge Corporation10th Floor, Top Center Building,Paulista Avenue,854 Bela Vista,Sao Paulo 01310-100, Brazil
• Phone: +55 11 2186 0299
Azure Brazil• Azure Knowledge Corporation
10th Floor, Top Center Building,Paulista Avenue,854 Bela Vista,Sao Paulo 01310-100, Brazil
• Phone: +55 11 2186 0299
Team in Europe
Azure UK• Azure Knowledge
Corporation3 London Bridge Street,London, SE1 9SG
• Phone: +44 203 409 9200
Azure Team• Rafal
Gajdamowicz – Managing Director, UK & EU
• Illitch Real - VP , Research Services
Team in Africa
Azure Team• Bakare Joseph- Country Representative, Research Services
Azure Nigeria• Azure Knowledge Corporation
Abuja, Nigeria• Phone: +234 8037782950,
+234 8020799995
Team in Asia
Azure Asia
• Azure Knowledge CorporationGreen Boulevard, Level 5, Tower C3C Green Boulevard, Sector 62Noida 201307, India
• Phone: +91 120 660 8013• Azure Knowledge
CorporationAKC2, IFFCO BuildingNear Shivranjani Crossroads, SatelliteAhmedabad 380015, India
• Phone: +91 79 3040 1900• Azure Knowledge
Corporation15/F One Corporate Avenue222 Hubin Road,Luwan District,Shanghai 200021, China
• Phone: +86 (0) 21 6122 8989
• Azure Knowledge CorporationMoscow Downtown VoentorgVozdvishenka 10,Moscow – 125009, Russia
• Phone: +7 495 797 36 36
Azure Asia• Azure Knowledge Corporation
Green Boulevard, Level 5, Tower C3C Green Boulevard, Sector 62Noida 201307, India
• Phone: +91 120 660 8013• Azure Knowledge Corporation
AKC2, IFFCO BuildingNear Shivranjani Crossroads, SatelliteAhmedabad 380015, India
• Phone: +91 79 3040 1900• Azure Knowledge Corporation
15/F One Corporate Avenue222 Hubin Road,Luwan District,Shanghai 200021, China
• Phone: +86 (0) 21 6122 8989• Azure Knowledge Corporation
Moscow Downtown VoentorgVozdvishenka 10,Moscow – 125009, Russia
• Phone: +7 495 797 36 36
Some of our clients
”Very responsive and professional in approach. Azure provided guidance and regular updates, which we hugely appreciated. Azure delivers high quality end results which keep on improving each year.”
”Highly recommended and very professional. Azure has become our strategic partner – they go the extra step.”
Testimonials
Azure’s capabilities and presence
Engl ish Non-Engl ish B2B B2C
3926
3926
CATI Capabilities @NJ, USA
Language Resources Skill Wise Resources
Our Capabilities
and Presence in
North America
Azure Staff Strategic Partners
Other Partners15 35
755
5
25
CATI Capabilities @NJ, USA
USA CANADA
Language SupportedEnglish Canadian French ItalianSpanish Dutch Creole
Portuguese Mandarin RussianFrench Ukrainian Cantonese
German Arabic Vietnamese
Our Capabilities
and Presence in
AsiaDelhi/NCR, IN Ahmedabad, IN X'ian, CN
9 64
99
26 256
11
Non-English English
Delhi/NCR, IN Ahmedabad, IN X'ian, CN
28 240 72
7 80 39
B2B B2C
CATI Capabilities
China India Indonesia Japan South Korea Malaysia Philippines Thailand140 540
35 0 0 30 20 20
250300
160 70 120 140 120 110
500 800 200 100 150 200 150 150
Fieldwork Capabilities and PresenceAzure Staff Strategic Partner Other Partners
Our Capabilities
and Presence in
AfricaKenya Nigeria
80 3070 80150 150
Fieldwork Capabilities and Presence
Azure Staff Strategic PartnerOther Partners
Kenya Nigeria
12 16
28 24
CATI Capabilities
English Non-English
Lang
uage
Res
ourc
es
Skill
Wise
Re
sour
ces
Demo-cratic
Republic of Congo
Egypt Ethiopia Ghana Kenya Nigeria South Africa
Tanzania Uganda
14 45 514
48 39 91 13 14
9 27 53
30 25 34 2 4
Projects executed in AfricaQuantitative Qualitative
Our Capabilities
and Presence in Europe and Middle East
Russia
UAE
Saudi Arabia
United Kingdom
Other EU Countries
120
8
200
60
50
15
400
150
100
13
29
Fieldwork Capabilities and Presence
Strategic Partner Other Partners Series4
Languages SupportedEnglish Greek SwedishTurkish Danish ItalianFrench German Arabic
Portuguese Russian HungarianSpanish Dutch Czech
Our Capabilities
and Presence in
South America
Brazil Mexico Chile Argentina15
40 25 30
180 150120
150
200 200
150 150
Fieldwork Capabilities and Presence
Azure Staff Strategic Partner Other Partner
Languages Supported
English Spanish Portuguese Dutch French
Azure’s B2B and Healthcare panels
USA
Canad
a UKFra
nce
German
yIta
lySp
ain
Netherl
ands
Austral
ia
New Zea
land
Japan
Korea
Hong K
ong
China
India
42800
15000
351002200025500
84003700290016600
15001390097004800
28200
52900
6800
1900
8400
60005200
27000 0
7100
0
57003800
2500
7000
12700
Panel Size
B2B Healthcare
Telephonically recruited panels leads to:• Greater profile
variables• High Response Rates• High Completion
Rates• Better retention of
panel members
Quality control and assurance
Rigorous Staff Recruitment and Training
• Highly developed recruiting engine and interview process.
• Analyst incentives linked to quality scores
• Rigorous training modules for (a) various external and in-house software platforms; (b) research techniques and methodologies and (c) domain specific knowledge
•Mock surveys with supervisor/trainer and client before going live on a new study
• Constant monitoring, quality scoring, feedback and re-training
Best-in-Class Quality Control System and Processes
• Complete client transparency through real-time online portal for clients to monitor projects• Proprietary algorithms to screen out speedsters, gamers ands spurious respondents for online studies• 100% of calls recorded and available to client for phone studies• Field tracking tool to monitor staff on ground in terms of route taken, time spent at each spot etc.• Live call monitoring / barging• Random call backs by quality team with escalation matrix• Zero tolerance towards data quality issues or process non-compliance (at analyst and managerial level)• Identical quality standards & processes applied to strategic partners
Technology to Ensure Data Security and Quality
• In-house tools developed for control and productivity for survey programming, panel management, field force optimisation and CATI
• Technology infrastructure built to global standards to ensure data security and protection (centralised storage on EMC, assured connectivity and power with back-ups)
• Compliant with data security and privacy policies across various countries
• Enterprise-grade network architecture and servers
Contact UsMarcus TurnerVice President – Business Development
Azure Knowledge Corporation One World Trade Center,121 Southwest Salmon Street, 11th Floor, Portland, Oregon ,9 7204Office : + 1.971.400.9595 Cell : + 1.971.400.9595 [email protected]