ayehu eyeshare it automation solution for ivr call centers
TRANSCRIPT
for IVR™
Improve Call Center availability & service quality of IVR application
Today SituationMany organizations today rely on their IVR systems to drive business growth while continuing to improve customer service quality.
Most of the IVR performance problems today are caused by the back-end platform, network, server and operating system.
Companies finds out if something wrong with their IVR services if customer calls to complain about it.
Most are not proactively monitoring their IVR systems and run manual procedures to make sure customers are not encountering problems.
™
An outage of 30-minute in large Call Center IVR system can impact thousands of customer calls at a potential
revenue loss of thousands of dollars.
Ayehu Solution
eyeShare for IVR™ continuous to watch on your IVR systems 24x7x365
to ensures quick problem identification & resolution automatically:
Check phone lines service availability
Test IVR call flows
Identify slow response time and delays
Resolve IVR problems
™
Ensure your Call Center IVR system & applications uptime, availability, and responsiveness required to
deliver high quality of service
eyeShare™ IVR
eyeShare IVR
Module
VOICE Caller
VOICE RECOGNITION
VOICE RECORDING
Text To Speech
Call Centers / ICT
eyeShare™ server WorkflowWorkflow
ExecutorExecutor
Rule EngineRule Engine
DashboardDashboard
CommunicationCommunication
IntegrationIntegration
Knowledge DBKnowledge DB
IT Shift Mgt.IT Shift Mgt.
Web ReportsWeb Reports
Ayehu solution for IVR
workflows
Custom IVR call flows simulation scenarios
Scheduled
Event DrivenOn Demand
Monitor & Track Customer experience – Simulate the flows & actions of real customers.
Automated Alert Notification & escalation - Alert, Notify and Escalate via phone call, SMS, e-mail, and instant messages any time a problem is detected.
Real time Dashboard & Reporting - Dashboard provides a real-time display of IVR performance problem & historic statistics.
Involving human decisions eyeShare™ eyeShare™ workflow involves workflow involves human decisions human decisions based on roles & based on roles & tasks within the tasks within the automated incident automated incident resolution process resolution process
eyeShare™ eyeShare™ workflow involves workflow involves human decisions human decisions based on roles & based on roles & tasks within the tasks within the automated incident automated incident resolution process resolution process
Customer Case Study
eyeShare™ has the greatest benefits for improving IVR service
quality thru:
Reduce IVR system service outage
Improve customer experience
Rapid & proactive problem awareness & resolution
Improve IVR system quality
Results with eyeShare for IVR
Reduce Downtime by 80%Results with eyeShare for IVR
Reduce Downtime by 80%
Results with eyeShare for IVRHigh ROI - 3 Months
Results with eyeShare for IVRHigh ROI - 3 Months
Thank You!
www.ayehu.com
Everything should be made as simple as possible, but not one bit simpler Albert Einstein, 1879-1955
Gabby Nizri, CEOE-mail: [email protected]