avvocating 2012 keynote by rich barton
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Power to the People: Transparency and the New Super-Empowered ConsumerTRANSCRIPT
Power to the People
And now they are mobile, cranky, and impa6ent
Rich Barton Co-‐Founder & Chairman of Zillow TwiAer: @Rich_Barton
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1984
Barton’s Power to the People Laws
• If it can be known, it will be known • If it can be rated, it will be rated
I read that this property was in a “Methane Area”. What does that Mean? Anything to do with a Meth Lab?
Freeway or catpiss thing on zillow
The property is located around an old oil field
which can produce methane... To my
knowledge there are no Meth Lab issues…
I wonder what a paralegal at Baker & McKenzie makes?
Glassdoor Salaries at a big law firm
Barton’s Power to the People Laws
• If it can be known, it will be known • If it can be rated, it will be rated
Let’s live it up tonight. What are the highest rated restaurants in SeaAle?
What are the highest rated hotels in SeaAle?
Trip Advisor on Iphone
How do employees feel about working at Latham & Watkins?
Glassdoor CEOs of Law Firm approval ra6ng
Clearly, Avvo is On-‐Trend
Now they are super-‐powered with Mobile
You are here
What does all this power do to the people?
Makes them cocky, cranky, and impa6ent
15 minutes Later…
Ne[lix Screen Shot
“42% of consumers surveyed indicated they would contact another service provider if they have not heard back
within one hour.” -‐ Jason Rasmussen, Avvo Sales Overlord
So, What Can I Do About All This?
Watch the Wizard of Oz and be Kelly Slater
Courage
Wisdom
Heart
Surf the Wave Like Ke11y Slater
Ques6ons? My Affilia6ons
Rich Barton @Rich_Barton on TwiAer
Power to the People
And now they are mobile, cranky, and impa6ent
Rich Barton Co-‐Founder & Chairman of Zillow TwiAer: @Rich_Barton