assigmnt konflik

8/16/2019 assigmnt konflik

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GMGM 3013 HUBUNGAN MANUSIA DALAM PENTADBIRAN NO.MATRIK 218313

1.0 Pengenalan

Dalam menjalani e!i"#$an !a%ian& 'e(ia$ man#'ia (i"a aan la%i "a%i$a"a

)e%!a"a$an "en*an $el)a*ai 'i(#a'i +n,li 'ama a"a an(a%a %aan& %aan

'e$eja)a(& el#a%*a "an j#*a +n,li "en*an "i%i 'en"i%i. Ini a"ala! e%ana& i(a

'e%in* )e%+m#nia'i "an )e%in(e%a'i "en*an $e%'ei(a%an "an 'e'ama man#'ia

lain. -en+mena 'e$e%(i ini a"ala! 'an*a( $e%l# "i am)il $e%!a(ian "an "i)e%i

$eneanan. K+n,li )e%la# $a"a 'em#a $e%in*a( e!i"#$an& #m#%& )an*'a& (a!a$

+%*ani'a'i '(a(#' "an 'e)a*aina. /#'(e%# i(# +n,li (ela! menja"i ,en+mena an*

l#m%a! "alam $e%!#)#n*an "i an(a%a man#'ia iai(# a'am *a%am e!i"#$an man#'ia

'e!in**a ia '#a% "ielaan.

2.0 Definisi Konflik

Pe%a(aan +n,li )e%a'al "a%i$a"a $e%a(aan La(in +n,li(#' an* me%#j# e$a"a

'i(#a'i "i mana (e%"a$a( $i!a an* )e%#'a!a melana%an m+*+ 'ea%a

ee%a'an j#*a ea"aan an* mem)aan*an #j#"na e(i"a'e(#j#an (e%!a"a$

'e'#a(# $e%a%a $e%'eli'i!an "an $e%*e'e%an an(a%a a!li "alam #m$#lan. K+n,li

me%#$aan '#a(# $%+'e' '+'ial an(a%a "#a +%an* a(a# le)i! "i mana 'ala! 'a(#

$i!a )e%#'a!a #n(# menin*i%an $i!a lain "en*an men*!an#%anna a(a#

mem)#a(na (i"a )e%"aa. K+n,li j#*a "ili!a( 'e)a*ai '#a(# in(e%a'i an* la!i%

"alam ea"aan an* (i"a )ai $en#! em+'i "an (in"aan $enen(an*an an*

a!i%na )e%e'#"a!an "en*an $e%*a"#!an.

Ga%"ine%& P.D. "an Simm+n'& /.E.L. 415526&1 men"e,ini'ian +n,li "alam +n(e'

$en*#%#'an +n,li iala!7

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2/18


“Sebarang perlencongan kepentingan-kepentingan, objektif atau keutamaan di

antara individu-individu, kelompok, atau organisasi, atau ketidakserupaan kepada

kehendak-kehendak sesuatu tugas, aktiviti atau proses”.

Men#%#( I'!a 420096& K+n,li me%#$aan '#a(# '#a'ana an* meli)a(an

$e%(en(an*an an(a%a "#a a(a# le)i! $i!a ai)a( "a%i$a"a e(i"a'amaan ma(lama(

an* !en"a "ia$ai& e(i"a'ela%a'an a(i:i(i e a%a! $ena$aian ma(lama(&

e(i"a'e%#$aan $e%'+nali(i "an e!en"a& )e%(in"a "alam a%a men*!alan* a(a#

mem#"a%a(an 'e'ama 'en"i%i "an men#nj#an (an"a(an"a $e%m#'#!an an(a%a

e"#a"#a $i!a

R+))in' 415596 "alam "Organization ehavior" menjela'an )a!aa +n,li a"ala!

'#a(# $%+'e' in(e%a'i an* (e%ja"i a$a)ila (e%"a$a( $e%)e;aan an(a%a "#a $en"a$a(

an* )e%$en*a%#! a(a' $i!a$i!a an* (e%li)a( )ai $en*a%#! $+'i(i, ma#$#n

$en*a%#! ne*a(i,. Men#%#( L#(!an' 415816& +n,li a"ala! '#a(# ea"aan "i mana

iana "i(im)#lan +le! e#a(an an* 'alin* )e%(en(an*an. Ke#a(ane#a(an ini

)e%$#na "a%i$a"a ein*inan man#'ia. I'(ila! +n,li 'en"i%i "i(e%jema!an "alam

)e)e%a$a i'(ila! iai(# $e%)e"aan $en"a$a(& $e%'ain*an "an $e%m#'#!an.

Ra!im 415526 men(a%i,an +n,li 'e)a*ai $%+'e' in(e%a(i, an* )e%i%ian

e(i"a'e'#aian& e(i"a'e,a!aman a(a#$#n $e%an**a!an an(a%a in"i:i"# a(a#

+%*ani'a'i. B%+n 415836 )e%a(a +n,li me%#$aan (in*a! la# an* (i"a 'e'#ai

"i mana (in"aan an* "iam)il )e%laanan a(a#$#n men*eeaan $i!a lain.

Dalam 'ena%i+ $ee%jaan 'e!a%ian "i (em$a( e%ja aan a"a +n,li e%ana )ana

$e%a%a an* )e%(en(an*an "en*an nilai "an $e*an*an !i"#$ man#'ia.

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Sea%a e'el#%#!anna. +n,li me%#$aan '#a(# $%+'e' )e%enaan "en*an

$en)e;aan "an $e%(en(an*an $en"a$a( a(a# ma(lama( an* !en"a "ia$ai an(a%a

"#a $i!a #n(# menen(an*& menja(#!an& me%#*ian 'e%(a "emi men"a$a(an

(#j#an "an ma(lama( an* "iin*inanna.


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men*#%an*an $e%'e,a!aman )e%'ama& j#'(e%# men*!alan* $enem$#%naan

(#*a'an 'e'e)#a! +%*ani'a'i 4Sani I)%a!im& I;!am& /aina)ee. 20006.


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1. Ta!a$ Pe%m#laan = Ta!a$ La(en(

K+n,li mem$#nai (a!a$ "an (aa( (e%(en(#. Ta!a$ $e%m#laan +n,li "ienali

'e)a*ai (a!a$ la(en(. Ta!a$ ini )e%'an*#( $a#( "en*an $en*alaman le$a' an*

)e%#n'#% ne*a(i,& an* #%an* mem#a'an $i!a$i!a an* )e%e$en(in*an 'e$e%(i

$e%a'aan eea& ma%a! "an e)im)an*an. K+n,li (e%)en(# a$a)ila $i!a an*

(e%li)a( m#la mene"a%i #j#" $e%)e"aan (en(an* mina(& nilai "an em+'i an(a%a 'a(#

'ama lain. Pa"a m#lana $i!a an* )e%enaan #)a #n(# memen"am a(a#

menem)#nian e(i"a$#a'an !a(i ma'in*ma'in*. "en*a%"en*an aa$?.

Pa"a (a!a$ ini $i!a an* )e%+n,li m#la )e%ani men#a%aan i'#i'# an*

mene)a)an me%ea (i"a $#a' !a(i. Pi!a an* )e%+n,li '#"a! mem)e%ian

%e'$+n' $+'i(i, a(a# $a'i, (e%!a"a$ 'a(# "en*an an* lain. Me%ea m#la

men*anali'i' '#m)e%'#m)e% +n,li mi'alna& #a'a& '(a(#'& mal#ma( ema!i%an

"i%i& ean*an& emam$#an +%*ani'a'i "an 'e)a*aina.

3. Ta!a$ Ke(i*a = Ta!a$ -la'!$+in(

Ta!a$ e(i*a ini me%#$aan (a!a$ 'e)ena% $e%m#laan $e%la#an +n,li $i!a an*

)e%enaan. Pa"a ma'a ini& i'#i'# +n,li (ela! meli)a(an 'ea%a lan*'#n* #n'#%

#n'#% $e%a'aan ma%a!& (e*an*& )im)an* "an 'e)a*aina. Be%m#lala! e$i'+"

eaa#an "an eal#(an "alam +$e%a'i $en(a")i%an "an $en*#%#'an 'e'#a(#

+%*ani'a'i.

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@. Ta!a$ Keem$a( = Ta!a$ Mani,e'(

Ta!a$ ini j#*a "ienali (a!a$ $en*elaan "alam $enele'aian +n,li. Pe%a'aan

eea "an e(i"a'ele'aan (ela! $#n #j#". Maa& +le! e%ana e#%an*an

'#m)e% #a'a 'e$e%(i (ia"a #a'a a(a# ema!i%an& a(a# )im)an* mene%#'an

+n,%+n(a'i& a"a $i!a an* )e%+n,li (ela! mela#an $en*elaan.

. Ta!a$ Kelima = Ta!a$ In(e%:en'i

Ta!a$ ini j#*a "ienali 'e)a*ai (a!a$ a,(e%ma(!. Pa"a (a!a$ ini $i!a an* )e%+n,li

aan men**#naan ae"a! men*aal a(a# menele'aian +n,li. Pel)a*ai '(%a(e*i

"i*#naan #n(# menele'aian +n,li mi'alna& $enele'aian 'ea%a $a'aan&

'ea%a +la)+%a'i a(a# $e%#n"in*an.

9. Ta!a$ Keenam = Penilaian Ha'il

Ta!a$ (e%a!i% ini a"ala! meli)a(an $enilaian (e%!a"a$ !a'il $enele'aian +n,li.

M#n*in 'e'#a(# +n,li i(# "a$a( "ia(a'i& a(a# (i"a "a$a( "ia(a'i. Penele'aian

an* len*a$ m#n*in '#a% "ia$ai +le! me%ea an* )e%+n,li. Ole! i(#& $i!a

e(#a ja)a(an !a%#' mem)#a( $eman(a#an 'ea%a )e%(e%#'an.

5.0 Punca-Punca Konflik

Dalam 'e'e)#a! +%*ani'a'i $ee%jaan& +n,li )#an 'a!aja )e%la# "i an(a%a

$ee%ja "en*an majian a(a# "i an(a%a 'a(# ja)a(an "en*an ja)a(an lain mala!

'e%in* j#*a )e%la# +n,li in(e%$e%'+nal "an +n,li "alaman. Men#%#( I'!a Ma"

S!a! "alam )##na Ke$im$inan Dan H#)#n*an In(e%$e%'+nal Dalam O%*ani'a'i&

$#na$#na +n,li a"ala! 'e$e%(i an* )e%i#(7

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7/18


1. Pe%)e;aan ma(lama(Ma(lama( an* )e%)e;a me%#$aan $en*!alan* #n(# mena$ai ma(lama(

+le! 'a(# a(a# le)i! $i!a lain me%#$aan $#na #(ama )e%la#na +n,li

"alam 'e'e)#a! +%*ani'a'i a(a# an(a%a in"i:i"#. Ka"an*ala $e%#)a!an an*

"iin*inan (i"a men"a$a( 'am)#(an a(a# $e%'e(#j#an "a%i$a"a 'e'e(en*a!

$i!a. +n(+!na& 'e'e)#a! +%*ani'a'i )e%a"an* #n(# men*anj#%an

'e)#a! 'emina% a(a# majli' #n(# e$en(in*an +%*ani'a'i (e%'e)#( (e(a$i (i"a

"i$e%'e(#j#i "an "i!alan* +le! $i!a lain e%ana !#a(i% aan menim)#lan

+n,li an(a%a $i!a.

2. Pe%'ain*an #n(# men"a$a(an '#m)e% Kea"aan ini )e%la# a$a)ila '#m)e% an* !en"a "i$e%+le!i i(# (e%!a". Ole!

i(#& man#'ia )e%(#n*#' l#m#' )e%'ain* #n(# mem$e%+le!ina. Be%)a*ai

ma'ala! )+le! (im)#l "a%i $e%'ain*an i(#. Kala# $e%)inan*an "ia"aan&

ea"aan m#"a! menja"i !an*a( "an 'ia$ a*%e'i, m#n*in menja"ija"i.

Mi'alna& (i"a lama "a!#l# )e%la# +n,li "i an(a%a $e*aai e%ajaan 'e$e%(i

Pe%'a(#an Pe*aai Ta")i% Am "an Pe%'a(#an Pe*aai Ta")i% Di$l+ma(

'e!in**a +n,li me%ea (e%'ia% "i m#a a!)a% !a%ian. Ke"#a"#a $i!a

)e%'ain* #n(# e$en(in*an ma'in*ma'in*.


8/18


K+n,li j#*a )+le! )e%la# a$a)ila (e%"a$a( $i!a an* (e%lal# )e%i(ai(a

(in**i. In"i:i"# 'e"emiian aan #)a 'e"aa #$aa #n(# men"a$a(an

#a'a. Ini )+le! menim)#lan +n,li "i alan*an $e%'+nel an* 'ama (a%a,

#n(# %nem$e%+le! #a'a. +n(+!na& +n,li an* )e%la# "i an(a%a '(a, "an

lini "alam 'e'e)#a! +%*ani'a'i an* )e%ai( "en*an (#*a' "an

(an**#n*jaa) ma'in*ma'in*. Ke(#a Pen*a%a! a(a# Pen*#%#' Be'a%

)ia'ana mem$#nai #a'a lini )e%(an**#n*jaa) (e%!a"a$ $ena$aian

ma(lama(. menele'ai "an men*a(a'i %na'ala!& 'e%(a mema'(ian +%*ani'a'i

(e%#' )e%,#n*'i. Semen(a%a "i $i!a '(a, $#la 'e$e%(i j#%#(e%a& "+(+%&

aa#n(an a(a# $aa% e+n+mi $#la )e%$e%anan #n(# mena'i!a(i $en*#%#' lini

"an lainlain $en*#%#' a(a'an. T#*a' ini "i'e%a!an e$a"a me%ea e%ana

me%ea mem$#nai a#(+%i(i a(a# e$aa%an "alam )i"an*)i"an* (e%(en(#.

Nam#n )e*i(# 'e%in*ali (im)#l $e%'eli'i!an an(a%a e"#a"#a $i!a.

Pe%'eli'i!an ini )+le! )e%la# a$a)ila '(a, "an lini ma'in*ma'in* (i"a $#a'

!a(i "en*an $i!a an* 'a(# la*i.

@. Ke(i"ajela'an (an**#n*jaa)Dalam 'e(ia$ +%*ani'a'i& e)ia'aanna aan #j#" 'e'e+%an* $ee%ja an*

mala' "an (i"a ma!# menjalanan (an**#n*jaa) an* (ela! "i )e%ian

e$a"ana. Me%ea aan mem)e%i (#*a' e$a"a $ee%ja lain "an !ana

men*!a%a$an me%ea #n(# mela'anaanna.


9/18


O%*ani'a'i an* mem$#nai aalan (e%lal# %i*i" "an $%+'e"#% an* $el)a*ai

'e%(a '#a% "i,a!ami j#*a $#na +n,li )e%la#. Kea"aan ini )e%la# e%ana

'alin* )e%*an(#n*an an(a%a "#a )a!a*ian "alam +%*ani'a'i (e%!a"a$ 'e'#a(#

$e%a%a. +n(+!na& a$a)ila 'e+%an* $ee%ja in*in mem)#a( $injaman

$e%ala(an a(a#$#n $e%ala(an& me%ea $e%l# men*i'i )+%in* 'e%(a memin(a

$en*e'a!an "a%i$a"a e(#a ja)a(an 'e)el#m )+le! meminjam $e%ala(an

(e%'e)#(. Ini melam)a(an $%+'e' $eminjaman 'e%(a menim)#lan +n,li

'ei%ana $%+'e' #n(# el#l#'an lam)a( 'e%(a )ana la*a! an* $e%l#

"ilal#i. Be*i(# j#*a "en*an *aa e$im$inan a(a'an an* )e%#a'a m#(la

"an mem$#nai la(a%)elaan* an* )e%lainan j#*a an(a%a $#na +n,li

)e%la# "alam +%*ani'a'i.

6.0 Langkah-Langkah Menangani Konflik

Sea%a #m#mna& an(a%a lan*a!lan*a! #n(# menan*ani +n,li an* )e%la#

"alam 'e'e)#a! +%*ani'a'i a"ala! 'e$e%(i )e%i#( 7

1. Be%(+la an'#% Ke(ia )e%la#na +n,li& )e%(+la an'#% a"ala! ae"a! an* )e%e'an "i mana

iana a"ala! 'a(# ae"a! #n(# men*ela "a%i$a"a +n,li an* )e%$anjan*an.

Kae"a! ini "i*#naan "emi men*ealan !#)#n*an )ai 'e'ama me%ea. Pi!a

an* )e%+n,li aan mem)en(# e%ja'ama "an ini aan men*#%an*an

(eanan. Kae"a! ini 'e'#ai "i*#naan "alam $e%'a!a)a(an 'e%(a +%*ani'a'i "i

an(a%a $ee%ja$ee%ja.

2. Pen*elaana%a ini "i*#naan #n(# men*ela "a%i$a"a (e%li)a( "en*an 'e)a%an* +n,li

a(a# menja#!an "i%i "a%i$a"a 'e'#a(# an* )+le! mene(#'an +n,li. Kae"a!

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10/18


Me%#$aan 'a(# a%a #n(# melam)a(an $%+'e' $e%#n"in*an "an men*ela

"a%i$a"a )e%#n"in* 'ama 'eali.


11/18


Ke)anaan $i!a $en*#%#'an )e%$en"a$a( )a!aa +n,li an* )e%la# "alam

'i'(em $en"i"ian mem)aa (a,'i%an 'e%(a *am)a%an an* (i"a )ai "an

men*anam $e%jalanan 'e'e)#a! 'e+la!.


12/18


an(a%a ne*e%i mala!an an(a%a )a!a*ian "an "alam "ae%a!. Te%"a$a( +n+(a'i ne*a(i,

a$a)ila %amai *#%# in*in )e%(#a% 'e+la! "alam "ae%a!. Hal ini "i'e)a)an

#j#"na +n,li "an e(i"a$#a'an "i (em$a( e%ja 'ea%an* 'e!in**a

mene)a)an $en#%#nan "alam $%+"#(i:i(i. Ole! i(#& #n(# mema'(ian *#%# an*

)e%$%e(a'i (in**i "a$a( eal )e%!i"ma(& $en*#%#'an +n,li "an e)ajian *#%#

$e%l# "i#(amaan.

Manaala& "a%i a'$e +n,li "alam 'i'(em '+'ial 'e+la! j#*a (#%#( "i am)il )e%a(

e%ana ia meli)a(an 'em#a 'ea%a menel#%#! iai(#& '(a, )#an aa"emi& *#%#

*#%#& $en*e(#a a(a# *#%# )e'a% 'e%(a $elaja%. An(a%ana a"ala! 'e$e%(i )e%i#( 7

K+n,li an(a%a M#%i" "en*an Pi!a Se+la!

K+n,li ini )e%$#na "a%i$a"a7

4a6 Ke#%an*an ,le'i)ili(i "an %ea:i(i "alam e%ja *#%#& e%ana (e%$a'a

mema(#!i *a%i' $an"#an #%i#l#m "an an"#n*an '#a(an $elaja%an #n(#

(#j#an $e$e%i'aan& !in**a men*ene$ian e$en(in*an $e%)e;aan $+(en'i

m#%i"m#%i" "alam 'e+la!.

4)6 I'i an"#n*an $en*aja%an$em)elaja%an an* (e%lal# )e%a( "an +m$le'&

'e!in**a m#%i"m#%i" (i"a "a$a( men*#a'ai 'e$en#!na #n(# men*!a"a$i

$e$e%i'aan "en*an $en#! eainan. Se+la! menja"i ne%aa $e$e%i'aan

an* 'e%in* menim)#lan $e%a'aan ema' "alam m#%i"m#%i" 'e!in**a

)e%la#na (in*a! la# me%ea an* )e%+n,li "en*an a'$i%a'i "an

ma(lama( 'e+la!.

K+n,li an(a%a M#%i" "en*an G#%#

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13/18


4a6 Men*i#( ajian& e)#"aaan& een"e%#n*an& mina(& a'$i%a'i& 'ia$& ilm#

$en*e(a!#an "an *aa $em)elaja%an an* "i)aa +le! m#%i" e 'e+la!

a"ala! )e%(en(an*an "en*an an* "i$e%+le!i *#%#. Maa (im)#lla! +n,li

an(a%a m#%i"m#%i" "en*an *#%# "alam 'i'(em '+'ial "i 'e+la!. Raja! 2

)e%i#( men*il#'(%a'ian +n,li "alam $el)a*ai $e%)e;aan an(a%a m#%i"

m#%i" "en*an *#%# 'ema'a in(e%a'i '+'ial "i )ili "a%ja!.

4)6 Gaa Ke$im$inan G#%# an* Be%+%a A#(+%a(iPe%a(aan a#(+%a(i mem)aa ma'#" +%a $eme%in(a!an an*

mem$#nai #a'a m#(la. Maa& e$im$inan a#(+%a(i 'e'e+%an* *#%#

me%#j# e$a"a +%ana men*#%#'an ela' "en*an #a'a $en#!. G#%#

an* )e%'i,a( a#(+%a(i menen(#an 'e*ala a(i:i(i $en*aja%an "an

$em)elaja%an. M#%i"m#%i" !ana men*i#( a%a!an "an e!en"a *#%# "an

(i"a "i)e%i $el#an* men#a%aan $en"a$a( a(a# mem)e%i a"an*an me%ea.

Ke$im$inan *#%# an* )e%'i,a( a#(+%a(i aan menin**alan e'an )e%i#(

e a(a' in(e%a'i "i an(a%a *#%# "en*an m#%i"m#%i" "alam )ili "a%ja!7

• In(e%a'i an(a%a *#%# "en*an m#%i" me%#$aan in(e%a'i 'e!ala& iai(# *#%#

mem)e%i a%a!an& m#%i"m#%i" men"en*a% "an men*i#( 'a!aja.

• In(e%a'i an(a%a m#%i" (i"a "i*alaan "an )e%'i,a( $a'i,.

• In(e%a'i 'e!ala "an $a'i, aan mem)aa '#a'ana '+'i+em+'i an*

(e*an*& menja"ian m#%i"m#%i" (i"a )e%ani )e%(ana a(a# mem)e%i

$en"a$a( me%ea. Me%ea !ana "#"# "iam"iam& men"en*a% a(a#

mene%ima a$a 'a!aja an* "i)e%ian +le! *#%#. Dalam 'i(#a'i 'e)e*ini&

'eman*a( e%ja'ama "alam a(i:i(i $em)elaja%an "i )aa! e$im$inan

a#(+%a(i *#%# a"ala! $a'i,& #%an* mena%i "an "i$en#!i "en*an

$e%a'aan ema' "an )im)an*. Ai)a(na& 'e'e(en*a! m#%i" aan

mem$#nai $e%a'aan )eni e$a"a *#%#& mena%i "i%i "an menja#!i *#%#

13


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i(# "en*an men**#naan (a(i 'e$e%(i $+n(en* ela' a(a# $+n(en*

'e+la!.

46 S(%a(e*i "an $en"ea(an $en*aja%an an* )e%$#'a(an *#%# #%an* mem)e%i

$e%(im)an*an $e%)e;aan in"i:i"#& !a'na "a%i a'$e in(ele "an e)+le!an

"i an(a%a m#%i" "alam ela' an* "iaja%. Kae"a! men*aja% e'el#%#!an ela'

)ia'ana )e%(#m$#an e)+le!an m#%i"m#%i" "alam #m$#lan 'e"e%!ana.

Ini mene)a)an m#%i"m#%i" "alam #m$#lan e%"a' )e%a'a )+'an&

'e"an*an m#%i"m#%i" "alam #m$#lan lam)a( )elaja% $#la men*!a"a$i

ma'ala! men*i#(i $em)elaja%an *#%#. Maa& (im)#lla! +n,li an(a%a e"#a

"#a #m$#lan m#%i" (e%'e)#( "en*an *#%# "alam )ili "a%ja!.

K+n,li an(a%a G#%# Be'a%= Pen*e(#a& G#%#*#%# "an S(a, B#an Aa"emi

K+n,li ini a"an*ala )e%la# "alam 'i'(em '+'ial 'e+la!. In(e%a'i an(a%a *#%#

)e'a%= $en*e(#a& *#%#*#%# "an '(a, )#an aa"emi "alam 'i'(em '+'ial 'e+la!.

K+n,li an(a%a $i!a$i!a ini )ia'ana )e%$#na "a%i$a"a $e%)e;aan '(a(#'& e%ja&

'ia$& nilai& *aa e$im$inan "an $en*#%#'an& $en"ea(an& a'$i%a'i "an ma(lama(&

"i 'am$in* $e%j#an*an e$en(in*an $i!a$i!a (e%'e)#(. Mi'alna& "alam

$e%j#an*an #n(# me%e)#( $el#an* nai $an*a( a(a#$#n mem$e%+le! ,ae"a!

$e%*e%aan *aji 'ea%a mene*a a(a# melin(an* "i )aa! SSM& maa (a'i%an

$en(a")i% (e%!a"a$ $%e'(a'i me%ea 'ama a"a a"il a(a# #%an* a"il& %#n*#(an a(a#

+n,li 'ea%a (e%)#a an* )e%la# "i an(a%a maj+%i(i *#%# "an '(a, )#an aa"emi

"en*an $i!a $en(a")i% 'e+la!& !a'na *#%# )e'a%= $en*e(#a& (ela! menja"i

l#m%a! "i 'e+la! 'e(ia$ (a!#n.

.1 $a#angan Menga%asin&a

14


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Be)e%a$a a"an*an "iem#an #n(# $i!a 'e+la! "an a%*a 'e+la! an*

(e%li)a( "alam +n,li. Meman"an*an


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I. Sem#a a%*a "alam 'e+la! $e%l# )e%*an"in* )a!# "an men*elaan

$e%a'aan 'ala! menala!i a$a)ila )e%"e$an "en*an +n,li. G#%#*#%#

$e%l# "i"e"a!an "en*an jeni'jeni' +n,li "an ajian e' (en(an* +n,li

an* )e%la# a(a# )aal )e%la# "alam in'(i(#'i 'e+la! '#$aa $a%a *#%#

mem$#nai $e%'e"iaan men(al "an em+'i a$a)ila )e%!a"a$an "en*an

+n,li. Selain i(#& *#%# )+le! "i"e"a!an "en*an $en*#%#'an +n,li

'ema'a la(i!an "alam $e%!i"ma(an 4 LDP 6.

. Sem#a $i!a an* (e%li)a( $e%l# meli!a( +n,li an* )e%la# "alam '+$

an* le)i! l#a' "an "en*an !a(i an* (e%)#a. Pa%a a%*a 'e+la! (i"a

!a%#' men*ai(an e#j#"an +n,li "en*an +n+(a'i ne*a(i, 'ema(a

ma(a. K+n,li an* )e%la# $e%l# "ia%i $enele'aian )e%'ama'ama "an

"ia"an*an $en**#naan $enele'aian 'ea%a aman "en*an ae"a!

RESOLUTION.


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$i!a a(a'an (e%#(amana $en*#%#' !a%#'la! )ija menan*ani 'e)a%an* +n,li

"alam +%*ani'a'i. Pen*#%#' 'e!a%#'na memilii "aa e$im$inan "an ema!i%an

$en*#%#'an an* (in**i& mem$#nai a%i'ma "an *aa (%an',+%ma'i an*

"i'e'#aian "en*an (eni "em+%a'i& '#$aa 'e)a%an* +n,li )#an 'a!aja "a$a(

"i'ele'aian& (e(a$i aan mem)e%i $#lan*an an* $+'i(i,.

(u)ukan

An(!+n U*+% Nili 420016. %rtikel (engurusan )onflik *alam Organisasi Sekolah.

-a#l(i Pen"i"ian. Uni:e%'i(i Malaa.

Ba%+n. 415856. “(ersonalit& and Organizational +onflict ffects of &pe % ehavior

(attern and Self /onitoring”.O%*ani;a(i+nal Be!a:i+% an" H#man Dei'i+n

P%+e''& @@7 281259.

B%+n& L.D. 415836 /anaging +onflict at Organizational 0nterfaces. B+'(+n7

A""i'+n


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P#)lia(i+n'.

L#(!an' -. 415816. Organizational ehavior . Sin*a$+%e7 MG%a Hill

Ra!im M.A 415526. /anaging +onflict in Organizations, !4e6.

assigmnt konflik

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