artificial intelligence in project management
TRANSCRIPT
ARTIFICIAL INTELLIGENCE IN PROJECT MANAGEMENT
WHEN STORIES GET TO REALITY
AGENDA
About AI
Megatrends
What does AI mean for business?
Potential Partnership Areas IT - Project Management
Use case #1 Communication & traceability
Use case #2 Time efficiency
Use case # 3 Personal Assistant
Use case # 4 Processes automation & PM AI SW
PM AI Software
What can’t PM AI do?
What does the future bring?
Brain machine interface
September 28th, 2018, IPLC 2018
Artificial intelligence
• Machine learning
• Natural language processing
• Robotics
• Sort data and gain insights
MEGATRENDS
Competing in an
age of
divergence
Managing man
and machine
Gaining from
connectivity without
losing trust
Making
globalization work
for all
Wanted: More technology and more people
Creativity can’t be coded
Data security and ethics
IT outages and disruptions
A trust strategy for a digital age
Leveraging technology for social benefit
Safeguarding the future
WHAT DOES AI MEAN FOR THE BUSINESS?
Create
Value
Manage
man&machine
NOT HERE TO STEAL OUR JOBS!
“The companies that will succeed with AI
are the ones that focus on creating
organizational learning and changing
organizational DNA. And the ones that
embrace a portfolio approach rather
than concentrating their efforts on that
one big win will be best positioned to
harness the transformative power of
artificial learning.”
Kartik Hosanagar is a Professor of Technology and Digital Business at
The Wharton School of the University of Pennsylvania. He was
previously a cofounder of Yodle Inc.
HBR, Risks-rewards-of-AI
It’s likely that humans
will continue to dominate
machines in a variety of
skills, including:
• creativity,
• interpersonal
relations,
• caring,
• emotional range and
complexity,
• dexterity,
• mobility.
DISRUPTIVE TREND
Algorithms, AI & Privacy
Mobility and infrastructure
Sustainable values and social design
Natural resources preserve and
innovation
“intelligence is as intelligence does.”
Even Alan Turing
POTENTIAL PARTNERSHIP AREAS IT - PROJECT MANAGEMENT
PM can leverage its:
• Strategic thinking
• Risks assessment
• Stakeholders management
through focus on Leadership & business
management, competitive advantages, value
chain
https://www.pmi.org/learning/training-development/talent-triangle
Are
as
communication, data gathering and
management, tasks definition and update,
manage project work, project reporting, scope
completion review, use automation as much as
possible
AREAS IN PM
• Project
• Forecast demand in:
• team needs
• critical path
• schedule completion
• Produce
• Automate routine PM tasks
• Optimize team composition
https://www.youtube.com/watch?v=N1ltwg2nTK4
COMMUNICATION AND REPORTING
USE CASE 1
NEVER ASK DIRECTLY A PROGRAMMER:
CHATBOTS ARE BEING USED BY ALL THE BIG PLAYERS. WHY?
DOES EVERY BUSINESS NEED THEM?
https://snatchbot.me/
NEW A.I. APPLICATION
CAN WRITE ITS OWN CODE
askbayou.com
April 2016, Facebook allowed bots on
Messenger. Within a year, over 100,000 chatbots had been created
for Messenger.
In India, for example, HDFC
Bank has a chatbot that in
the course of six months dealt
with 2.7 million queries.
The National Australia Bank estimates its new chatbots will save the bank $16m a
year.
GENERAL CHATBOT FEATURES
Business Driver
✓support and scale business
teams in their relations with
customers
✓helps businesses save money
✓can be placed in places like
Facebook Messenger, Slack,
SMS based or on website,
which gives you the potential
to reach a bigger audience
Main capabilities
✓ Available 24*7 : improves customer
satisfaction, allowing to cover all timezones
✓ can simultaneously have conversations with
thousands of people
✓ bot can be trained to communicate in the
language of the user
✓ Alternate sales channel
✓ Personal Assistant: suggest places to visit from
a travel bot
✓ Chatbot has higher open rates than email
because of its interactive and immediate
response
✓ gather analytics
WHY CHATBOTS FOR BUSINESS?
CUSTOMER SUPPORT FOR YOUR PRODUCTS
THROUGH CONVERSATION -
CUSTOMERS CAN FEEL LIKE THEY ARE CONNECTED AND COMMUNICATING
DIRECTLY WITH THE BRAND
MULTILANGUAGESUPPORT FOR VIRTUAL AND GLOBAL TEAMS
TEAM SUPPORT : CHAT BOT CAPABILITIES WITH
MESSAGING FUNCTIONS (SKYPE)
PROMOTE AND INCREASE SALES CAPABILITIES FOR
YOUR PRODUCTS: SUGGEST PRODUCTS IN
PROMOTION AND DIRECT TO ONLINE STORE
TOOL TO SUPPORT BUSINESS THROUGH
EASINESS OF CONFIGURABILITY, UX
SIMPLICITY, INDEPENDENCE
SWITCHING TO HUMAN OPERATOR
ANALYTICS: THE USAGE OF THE CHATBOT CAN BE MONITORED TO PROVIDE USEFUL INSIGHTS THAT
CAN IMPROVE THE FINAL USER EXPERIENCE
IMPROVE CUSTOMER AND TEAMS EXPERIENCE: STORE CONVERSATIONS
BEHIND THE SCENES, HOW IT WORKS?
WATSON ANALYTICS
PROJECT MANAGER TIME EFFICIENCY
USE CASE 2
Analytics & dashboards : monitor & provide useful insights that can improve the final user experience
JIRA BOT
Kore.ai
https://www.youtube.com/watch?v=Yhaj6LIpO8M
PERSONAL ASSISTANTS
USE CASE 3
• Hey, Google!
• What’s my agenda for today?
• You have an appointment with Elon Musk at
3 PM
• Hey, Google!
• Who is Elon Musk?
• Elon Reeve Musk born June 28, 1971) is
a business magnate and investor
• Hey, Google!
• Send an email with this to ….
PROCESSES AUTOMATION & PM AI SW
USE CASE 4
USE CASE PROCESSES AUTOMATION & PM AI SOFTWARE
• AI automates tasks, provides info
for decision support and
communicates with the team.
• AI relies on data quality and start
to process it in order to gain useful
insights. With this, we can rely on
metrics for performance, learning
curve in the team, change that
occurred, effort spent.
• AI leverages machine learning and
builds new data about data (
Classification, Regression,
Clustering, Association)
“It is very hard to
build trust in
data and very
easy to loose it”
https://www.atlassian.com/blog/software-teams/3-ways-ai-will-change-project-management-better
METRICS
•Effort estimated vs actual reported
•Number of pull request linked to a task
•% of un estimated tasks
•% of time spent on bugs of the overall time spent
•ETC, EAC
WHAT CAN’T PM AI DO
Create and Innovate
Take leadership
Take decision
Truly connect with people
Generate ideas
Have emotions
TIME LEFT FOR FOCUSING ON?
• Creativity at the organizational level
• Strategic thinking
• Quality time with the team
• From Business analytics to business
understanding
• Generate new leads
• Improve way of working
WHAT DOES THE FUTURE BRING?
“20 years from now, we’ll have nanobots — another
exponential trend is the shrinking of technology — that go into
our brain through the capillaries and basically connect our
synthetic neocortex and the cloud, providing an extension of
our neocortex. Now today, you have a computer in your phone,
but if you need 10,000 computers for a few seconds to do a
complex search, you can access that for a second or two in the
cloud. In the 2030s you’ll be able to connect to that directly
from your brain.“ ---Ray Kurzweil
BRAIN-MACHINE INTERFACES?
• Neuralink is developing ultra high
bandwidth brain-machine interfaces to
connect humans and computers
• Facebook is developing:
• Optical imaging
• Brain typing
• Skin-Hearing
• The global brain computer interface
(BCI) market was valued at USD 723.64
million in 2014 and is expected to grow
at a CAGR of over 10.0% over the
forecast period of 10 years.
By Lucia [email protected]