arium school of arts & sciences pte ltd · 2018-06-13 · arium school of arts & sciences...

Ver 2018 . 03 (Effective 1st July 2018)

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ARIUM SCHOOL OF

ARTS & SCIENCES PTE LTD

STUDENT HANDBOOK


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TABLE OF CONTENTS

MESSAGE FROM THE CEO ................................................................................................................................... 3

CORPORATE INFORMATION ............................................................................................................................... 4

VISION .............................................................................................................................................................................................................. 4

MISSION ........................................................................................................................................................................................................... 4

CORE VALUES ................................................................................................................................................................................................ 4

VISION AND MISSION DEFINED ................................................................................................................................................................ 4

GENERAL INFORMATION ..................................................................................................................................... 5

ORGANISATION CHART ............................................................................................................................................................................... 5

CONTACT DETAILS ....................................................................................................................................................................................... 6

• School Contact Details ............................................................................................................................... 6

• Immigrations and Checkpoint Authority Contact details ........................................................................... 7

• CPE Contact details ................................................................................................................................... 7

• Additional useful contacts ........................................................................................................................... 7

SCHOOL PREMISES AND FACILITIES ............................................................................................................... 8

STUDENT SUPPORT SERVICES ............................................................................................................................ 9

FEE PROTECTION SCHEME ............................................................................................................................... 11

STANDARD STUDENT CONTRACT ................................................................................................................... 11

SUSPENSION AND EXPULSION .......................................................................................................................... 12

REFUND POLICY .................................................................................................................................................... 13

ASAS NON REFUNDABLE FEES ............................................................................................................................................................ 13

THE SCHOOL’S NON-REFUNDABLE FEES ARE REFLECTED IN SCHEDULE C OF THE

STANDARD STUDENT CONTRACT. NO REFUNDS WILL BE MADE FOR FEES THAT FALL

UNDER THIS CATEGORY .................................................................................................................................... 14

REFUND PROCEDURE ................................................................................................................................................................................ 14

TRANSFER / WITHDRAWAL POLICY ............................................................................................................... 16

TRANSFER PROCEDURE ............................................................................................................................................................................ 17

WITHDRAWAL PROCEDURE .................................................................................................................................................................... 17

DEFERMENT POLICY AND PROCEDURE ............................................................................................................................................... 18

LATE PAYMENT POLICY ..................................................................................................................................... 18

DISPUTE RESOLUTION POLICY ........................................................................................................................ 19

DISPUTE RESOLUTION PROCEDURE ..................................................................................................................................................... 20

APPEAL PROCEDURE ........................................................................................................................................... 20

ATTENDANCE REQUIREMENT .......................................................................................................................... 21

STUDENT PASS APPLICATION AND PROCEDURES ..................................................................................... 23

ICA AND SINGAPORE LAWS ............................................................................................................................... 24

ACCOMMODATION IN SINGAPORE ................................................................................................................. 25

LIVING EXPENSES IN SINGAPORE ................................................................................................................... 26

GENERAL HEALTHCARE IN SINGAPORE ...................................................................................................... 27

SCHOOL POLICIES AND REGULATIONS ........................................................................................................ 28

STUDENTS CONDUCT AND RESPONSIBILITIES................................................................................................................................... 28


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DRESS CODE ................................................................................................................................................................................................ 28

ACADEMIC INFORMATION ................................................................................................................................ 29

COURSE INFORMATION ............................................................................................................................................................................ 29

TRANSFERRING CREDITS ......................................................................................................................................................................... 29

NO-CREDIT OR AUDITING MODULES .................................................................................................................................................. 29

AVAILABILITY OF MODULES .................................................................................................................................................................. 29

GRADING SYSTEM...................................................................................................................................................................................... 30

COURSE NUMBER ....................................................................................................................................................................................... 30

GRADE-POINT AVERAGE COMPUTATION ........................................................................................................................................... 30

GRADE REPORT .......................................................................................................................................................................................... 30

INCOMPLETES .............................................................................................................................................................................................. 30

REPEAT (MODULE) POLICY .................................................................................................................................................................... 31

DROP INDIVIDUAL MODULE ................................................................................................................................................................... 31

ASAS REPEAT/REPLACE POLICIES ...................................................................................................................................................... 31


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MESSAGE FROM THE CEO

We understand the importance of continuous learning to improve your chances for success

in this fast-moving, ever-changing age, and that you are looking at our website because you

want to take the next step to provide a more secure future for you and your family. At ASAS,

we aim to be able to provide you with quality programs that should help you in your current

or future career.

Our school is large enough to provide a range of relevant programs without being so large

that students get lost in the numbers. Not only does each student receive a thorough

explanation of the program options before being accepted, but each student works closely

with a program advisor throughout the duration of the program. These steps help assure

each student receives the program information, administrative support and academic

resources necessary to graduate from the chosen program.

After your review of our website, I am confident that you will want to contact one of our

program advisors for more information.

I look forward to seeing you in class!

Maria Lee, CEO


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Vision

CORPORATE INFORMATION

• To be a leader in providing customer driven programs and services that meet the

education and training needs of individuals and organizations.

Mission

• ASAS for the next three years strive to offer quality, affordable and niche education

programs that are relevant to emerging market, and also meet the educational

needs of students.

Core Values

• Ethics: We believe in acting with honesty, responsibility and integrity to provide our

students, employees and education partners with appropriate compensation,

service, quality and value.

• Academic Excellence: There is continual review of our course curriculum, teaching

faculty and education partners to ensure that we keep pace with the demands of the

global economy so as to enable our graduates, regardless of their racial origins, to

make a useful contribution to the economic well-being of their respective societies.

• Education: Be accessible and affordable to all who meet our academic standards


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GENERAL INFORMATION

BACKGROUND

Our objective is to offer quality and affordable educational programs that meet the needs of students, through our linkages with accredited institutions. Equipped with years of experience and a deep understanding of the US educational system, consultants at ASAS are able to provide the support and guidance for students’ educational goals. We are committed to provide a high standard of service by promoting an environment conducive to student learning. We have developed transparent redress policies that are disseminated to our students and conveyed in the student handbook and web site. This is to assure them that their welfare, besides their study needs, is also taken care of. Here at ASAS, we are constantly striving to provide what is best for our students in their aspirations to achieve their dreams and ambitions.

Organisation Chart

Please click here or scan the QR code below to access the organisation chart.

http://asasedu.com/about-us/organization-chart/


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Contact Details

• School Contact Details

The administrative staff of the School maintains office hours from 11.00am – 7.45pm

(Monday – Friday); and 11.00am – 1.45pm (Saturday). We are closed on all Sundays &

Public Holidays. Alternatively, you may send us an email at [email protected].

Note: If consultations with the Lecturer or other members of the Staff are desired, it is

advisable to request an appointment.

ADDRESS: 51 Cuppage Road #06-23 Singapore 230469 (Behind Centrepoint Shopping

Centre)

PUBLIC BUS SERVICES: Bus Stop No: B09038

Service Numbers: Bus 7, 14, 14E, 16, 65, 106, 111, 123, 175, 502, and 502A

NEAREST MRT STATION: Somerset MRT

mailto:[email protected]


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• Immigrations and Checkpoint Authority Contact details

Students can reach ICA at 6391 6100, 24-hour automated answering service for

information on our services and procedural requirements.

You may also wish to speak to the Customer Service Officers during the following periods,

except Public Holidays:

Weekdays: 8.00 am to 5.00 pm

Saturdays: 8.00 am to 1.00 pm

• CPE Contact details

Students can reach CPE at 6512 1140 or email at [email protected]. To make an

appointment, please email to [email protected].

Opening Hours

Mon – Fri 9.00am – 5.00pm

Sat, Sun and Public Holidays Closed

• Additional useful contacts

In case of fire in the building, please use the staircase and DO NOT USE THE LIFT.

In case of injury, please approach the School for assistance and first aid box is available in

office room and class room.

Emergency Ambulance 995

Police 999 / 1800 255 0000

Tan Tock Seng Hospital (Emergency Department) 63578866

Ministry of Manpower 6438 5112

mailto:[email protected]


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SCHOOL PREMISES AND FACILITIES

The facilities are easily accessible by students with disabilities and who are wheelchair

bound. The location is ideal for students with an abundance of nearby shopping, cafes,

restaurants, banks and very convenient access to MRT, bus and taxi transportation links.

Arium School of Arts and Sciences has two classrooms that can seat 49 students and 18

students respectively; equipped with projectors, white boards and flipcharts.

Classroom 1 – 74 Sqm / 49 Students

Classroom 2 – 27 Sqm / 18 Students


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STUDENT SUPPORT SERVICES

The core list of support services are:

(a) Students are advised to go onto the ASAS’s website to access the Student Handbook

for a comprehensive list of student support services, policies and procedures.

(b) The Student Support Services department that handles / processes all student

requests.

(c) Feedback form is easily available for students to provide valuable insights into helping

the School to continually improve the student experience.

List of Comprehensive Services Available in the School:

(a) For all new students

The School will provide the following services to ensure that students make a smooth

transition to Singapore : -

• Individual and personalized long distance calls / emails to parents / agents to inform

them on arrival arrangements

• Accommodation Support Service

• Arrangement for Medical Screening

• Visa / Student Pass Application

• Student Orientation Programme

(b) For all Current & Enrolled Students

The School aims to provide all students with an academic education of the highest

standards through the provision of these services:

• Certified Counselor

• Online Links for References

• Personalize updates to students / parents on admission matters / students’ progress

which includes :

(1) Informing parents on student admission matters / services, including airport pick

up, accommodation, etc.

(2) Informing parents on student issues, including attendance rate, behavior,

academic performance, etc.


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(3) Student Result Slips

(c) For enhancing overall Student Experience

In ensuring that the School provides for an exceptional student experience, it

undertakes to provide the following services:

• Monthly / Modular* review of students’ attendance

• Student Evaluation Surveys (Student Satisfaction Survey / Module Evaluation Survey

/ Pre-course Counselling and Orientation Satisfaction Survey / End of Course and

Graduate Survey)

• Feedback forms

• Dispute resolution process

Communication of up-to-date Student Support Services and Programmes

(a) Communication of the list of student support services and programmes will be through

the Student Handbook, School’s official website and also notices given to students to

create awareness of these programmes. These notices can be in the form of verbal

communication and / or memo given to students.

Programmes to develop students holistically

(a) Various models and frameworks would be created and continually reviewed to ensure

that the School has sufficient programmes to develop students holistically

(b) The School’s Continual Improvement Cycles and its elements, including the annually

done Continual Improvement Work Plan would also act as a platform to incorporate

the need and objective to develop students holistically.

To note: This comprehensive list of student support services is not meant to be exhaustive.

The School undertakes to continually improve on ensuring that all students’

welfare and needs are well taken care of and will do so by school-student

engagements through the various student touch points as listed.

*Monthly Attendance Review for Student Pass Holders / Modular Attendance Review for Non Student Pass Holders


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FEE PROTECTION SCHEME

The Fee Protection Scheme (FPS) serves to protect the students' fees in the event a Private

Education Institution (PEI) is unable to continue operations due to insolvency, and/or

regulatory closure.

The FPS also protects the student if the PEI fails to pay penalties or return fees to the

student arising from judgments made against it by the Singapore courts.

FPS is compulsory for both local and international students taking courses at Arium School

of Arts and Sciences except for courses with waiver granted by CPE.

The actual premium amount to be paid for both local and international students will be

calculated from the day the first instalment payment is made by the student.

Fee Protection Company: Lonpac Insurance BHD

Policy Number: Z/18/BM00/000693

Period of Insurance: 31 May 2018 to 30 May 2019

STANDARD STUDENT CONTRACT

The Standard PEI-Student Contract (“Student Contract”) ASAS adopts is a very important

legal document between the School and the student.

It is the responsibility of the School to explain the following contents of the student contract

in English or in the native language of the student (where applicable):

i. Course information and Fees

ii. Course information and Fees Refund Policy, including Refunds for Withdrawal for

Cause and Refunds for Withdrawal without Cause

iii. Fee Protection Scheme by Insurance

iv. Any other information as deemed necessary

All students are to sign two original sets of the Standard PEI-Student Contract. The Standard

PEI Student Contract template can be downloaded from the CPE Website.

All fields must be completed in the student contract. Where any field is not applicable, it

must be indicated with “not applicable or N/A”.

Each student contract must be accompanied with an Advisory Note to Students which can

be downloaded from the CPE Website.


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SUSPENSION AND EXPULSION

The school takes misconduct/malpractice extremely serious, and investigates all alleged

cases of misconduct. Any student suspected of misconduct will be dealt with accordingly.

Should any student be expelled from the course, no refund on fees paid will be made.

Students may be suspended or expelled from Arium School of Arts and Sciences under the

following circumstances:

• Violation of ICA Regulation: Student’s Pass holders who have been caught working

in Singapore may lead to expulsion and deportation as well as the forfeiture of

Security Deposit.

• Misconduct: Fighting, gambling, smoking or behaving disorderly.

• Defamation: Spreading untruth and damaging remarks about ASAS, its staff, or

fellow students which are deemed to be detrimental to the good name and

reputation of ASAS.

• Vandalism, Mischief and/or Theft: Students who have been found to participate in

any willful or negligent acts that cause damage to, loss, removal or theft of, or any

other wrongful interference with any property of ASAS, .

• Cheating in examinations/tests: Any form of cheating in tests and examinations may

result in disciplinary action, not excluding expulsion from the course.

• Attendance: Students who do not meet the criteria for attendance of 75% per

module (Non- Student Pass Holders) and 90% per month (Student Pass

Holders) may result in expulsion and cancellation of their student’s pass.


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REFUND POLICY The School’s Management team shall ensure a fair and reasonable refund policy is details

for any payments made.

Time taken to process all refund requests will be done within 7 working days, from date of

application to disbursement of funds to the student.

The School adopts the Refund Policy as per the Standard Student Contract as set out by CPE.

This policy will act as a framework in guiding the implementation of detailed refund

processes and procedures in the following areas:

• Refund for Withdrawal due to Non-Delivery of Course

• Refund for Withdrawal due to Other Reasons

• Cooling off Period

ASAS Non Refundable Fees

The school’s non-refundable fees are reflected in schedule C of the standard student

contract. No refunds will be made for fees that fall under this category.

Refund Table:

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

I. It does not commence the Course on the Course Commencement Date;

II. It terminates the Course before the Course Commencement Date;

III. It does not complete the Course by the Course Completion Date;

IV. It terminates the Course before the Course Completion Date;

V. It has not ensured that the Student meets the course entry or matriculation requirement

as set by the organisation stated in Schedule A of the standard student contract within

any stipulated timeline set by CPE; or

VI. The Student’s Pass application is rejected by Immigration and Checkpoints Authority

(ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid


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should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in

Clause 2.1 of the standard student contract, the PEI will, within seven (7) working

days of receiving the Student’s written notice of withdrawal, refund to the Student

an amount based on the table in Schedule D of the standard student contract.

Refund during Cooling-off Period:

The PEI will provide the Student with a cooling-off period of seven (7) working days

after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D of the

Standard Student Contract) of the fees already paid if the Student submits a

written notice of withdrawal to the PEI within the cooling-off period, regardless of

whether the Student has started the course or not.

Notes:

Conditions where a course may be cancelled:

1) The intake does not meet a minimum enrolment of 15 students.

2) The lecturer has withdrawn from teaching the course and a substitute lecturer cannot be found,

due to unforeseen circumstances (that include, but are not limited to):

• Sudden Hospitalization

• Overseas Business Commitments

• Other Emergencies

Refund Procedure

1. Fill up Refund Request Form, with any supporting documentations, and submit to the

Student Support Executive

2. The Student Support Executive will meet up with you to acknowledge the refund

request, within 3 working days upon receipt of the Refund Request Form

(based on the date of application), and to work out if any refund is eligible.

3. Computation of such an amount, where eligible, will also be explained to you

and stated in the Refund Request Form 4. Any refund amounts will be subjected to the school’s Management approval.

5. The Student Support Executive will inform you of the outcome of the refund request.

6. Should you be eligible for refund, the school will inform you when to collect the

refund.

7. The whole refund process will not take more than 7 working days from date of


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application.

TRANSFER / WITHDRAWAL POLICY

• A student who requests for an internal course transfer within the School must have

their existing contract terminated. This includes students who changes the course or

period of study (from full-time to part-time or vice versa). A new student contract will

be signed based on the procedures for executing student contracts. The Refund Policy

shall apply unless as otherwise agreed between the School and the Student.

• All request must be made in writing. Verbal notice is not accepted.

• The student must also fulfil all the admissions criteria of the new course and will be

subjected to the School’s student selection and admission procedures.


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• A student who withdraws from the School to enrol with another school (i.e.

discontinues all its courses with the school) shall be deemed to have withdrawn from

the School and the refund policy and procedures shall apply.

• For students that are under 18 years of age, written consent from the parent / legal

guardian must be obtained.

Conditions for granting of Transfer and Withdrawal:

• All outstanding fees must be settled prior to request for withdrawal and/or transfer

• Student to fill in Course Transfer / Course Withdrawal Request Form, including

submission of any supporting documents and adhering to the process as stated in the

Course Transfer and Withdrawal Procedures.

Conditions for Refund

• The School’s Refund Policy shall apply for all qualified refunds. Students are to refer

to the School’s Refund Policy and the Standard Student Contract for further details.

Student Pass Status

For Course Transfers:

• For Student’s Pass holder, course transfer is subject to ICA’s approval of the new

Student’s Pass.

• In the event that an application pertaining to transfer is rejected by ICA, the student

is required to cancel his current Student’s Pass within 7 days.

For Course Withdrawals:

• Student’s Pass holder is required to submit his/her passport and Student’s Pass to

the School for cancelation of Student’s Pass with ICA.

Timeframe for assessing and processing transfer/ withdrawal cases

• The entire transfer / withdrawal process, from point of application to the final

outcome, should not be more than 4 weeks. If the final outcome is not in favor of the

applicant, respective staffs are to handle each situation according to the School’s

dispute resolution policy and procedure.


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Transfer Procedure

1. Student to fill up Course Transfer Form with any supporting documents (inclusive of

Refund Request Form, if applicable) to the Student Support Executive.

2. Supporting documents for Course Transfers should minimally include any documents that show that the student meets the minimum entry requirements for the new course that he / she is applying to, if this document is different from the one used to enroll the student to his/her original course.

3. Student Support Executive is to meet up with the student within 3 working days upon receipt of the Course Transfer Request Form.

4. Student Support Executive is to inform student on the following conditions for any Course Transfers : -

• Student must meet all minimum entry requirements of the new course they are

enrolling in

• The standard student contract for the current course that the student is enrolled in

will be voided upon approval of Course Transfer Request

• A new standard student contract for the new course will need to be signed (Refer

to Procedures of Executing Student Contract) upon approval of Course Transfer

Request

Note: Only applicable for students under the age of 18 Years Old, Student Support Executive is to seek the consent of the student’s parents or guardians prior to proceeding with the Course Transfer Request. Consent can be through email, tele conversation or letter. Receipt of Consent must be documented in the Course Transfer Request Form.

5. Student Support Executive is to conduct the Pre-Course Counselling session with the Student who would be required to sign on the Course Transfer Request Form to acknowledge that he/she has been informed of the various critical information. Student Support Executive is also to ensure that the new course is suitable for the student.

6. A Letter to Effect or Reject Course Transfer Request will be given to the student once the Head of Academic Affairs has approved / denied the Request.

Kindly note that the following will take place, where applicable, once your Transfer request has been approved

• Termination of existing student contract (to be done upon signing of new contract)

• Processing of Refunds if any (Refer to Refund Procedure)

• The School to inform ICA of the change in Student’s Pass Status (including cancellation of current Student’s Pass)

• Updating FPS Service Provider (Refer to procedure on updating FPS Service Provider)


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Withdrawal Procedure

1. Student to fill up Course Withdrawal Form with any supporting documents (inclusive of Refund Request Form, if applicable) to the Student Support Executive.

2. Student Support Executive is to inform student on the student’s pass will be cancelled upon withdrawal from the School.

Note: Only applicable for students under the age of 18 Years Old, Student Support Executive is to obtain written consent of the student’s parents or guardians prior to proceeding with the Course Withdrawal Request. Consent can be through email or letter. Consent must be documented in the Course Withdrawal Request Form.

3. An interview session with the Student Support Executive will then be arranged to

establish the reasons for the application of a course withdrawal.

4. A Letter to Effect Course Withdrawal Request will be given to the student once it has been approved by the CEO.

Kindly note that the following will take place, where applicable, once your Withdrawal request has been approved

• Termination of existing student contract

• Processing of Refunds if any (Refer to Refund Procedure)

• Informing ICA of the change in Student’s Pass Status (including cancellation of current student pass)


• Issuing of past attendance records to students who are enrolling in another course in another Private Education

Institute


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Deferment Policy

• A student who requests for Deferment (i.e. delay or postpones the course) must

either have their existing contract terminated or sign an addendum to reflect the

changes.

• All request must be made in writing. Verbal notice is not accepted.

• For all terminated Student Contracts, a new student contract will be signed based on

the procedures for executing student contracts. The Refund Policy shall apply unless

as otherwise agreed between the School and the Student.

• Any deferment would be addressed on a case by case basis and the School will have

the final decision on whether the deferment is approved or rejected.

• For students that are under 18 years of age, written consent from the parent / legal

guardian must be obtained.

Conditions for Granting Deferment

• The School will have final say in all deferment cases. This will be based on availability

of the Schedules and Classes.

• Students can apply for deferment ONLY ONCE. Extension of deferment period will only be

considered should there be very valid reasons and additional supporting documents

provided by the student.

• Offering of units / courses are subject to availability. The school reserves the right to

offer similar unit(s) in replacement of discontinued unit(s).

• Submitting the request does NOT automatically result in an official deferment.

Students must ensure that they receive a formal notice / confirmation form the

Institute regarding the outcome of their request for deferment.

Note1: Deferment is only allowed up to a period of 6 months. For deferment period of more than 6 months, it will be subject to Management’s approval.

Note2: For Student’s Pass holder, Deferments are subjected to ICA’s approval of the new

Student’s Pass. The School will inform ICA in the event of any Deferments. Student’s Pass will

be cancelled.


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Deferment Procedure 1. Students requesting for a Course Deferment will need to fill up the Course Deferment

Form with supporting documents and submit the Form to the Student Support

Executive.

2. In the event the student is unable to submit a Course Deferment Form, an email from

the student would suffice. The email must be printed out and attached to a blank copy

of the Course Deferment Form.

Note: Deferment is only allowed up to a period of 6 months. For deferment period of more than 6 months, it will be subject to Management’s approval.

3. Student Support Executive will arrange for an interview session who will discuss with

the student the academic implications of deferment and to understand the reasons for

deferment and if possible, find a solution to avoid deferment.

Note: Student Support Executive to contact parents/guardians to verify that they give their consent for the request for deferment, if the student is below 18 years old. The School needs to obtain written consent from parents or guardians prior to proceeding with the Course Deferment Request. Consent can be through email or letter. Consent must be documented in the Course Deferment Form.

4. Student is to sign off on the Course Deferment Form to acknowledge if they would like

to retract or proceed with the course deferment.

Note: Students holding Student Passes must be informed that their deferment is subject to approval of their student pass from ICA.

5. Upon approving the deferment request, the Student Support Executive is to proceed

to perform various administrative support which includes: -

For All Courses Student Support Executive carries out the following :

• Cancel Student Pass stating deferment

• Terminate the existing contract and issue a new one upon return of student or sign an addendum


• Update Student Management System

• Updating the Masterlist of Deferments

LATE PAYMENT POLICY

As per the student contract, payments received more than 7 days after the scheduled due

date(s) will be considered a late payment.

A late payment fee of $30 may be imposed on the student.

Students are required to pay this extra fee in addition to their current payment.

Students who do not comply with this policy will be considered for withdrawal from the

course.


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DISPUTE RESOLUTION POLICY

1.1 The School accepts both written (emails / letters / Feedback Forms) and verbal

communications (meetings / telephone correspondences) for ease of providing

feedback.

1.2 The School is to seek feedback from its key stakeholders and external partners for

continual improvement of its systems and processes.

1.3 All feedbacks and complaints must be properly recorded and /or documented. Any

correspondence (including actions taken) between the School and the student must be

annexed as evidences. This is to ensure that any staffs handling the case are kept

aware of the progress / outcomes.

1.4 In the event of any appeals for retention, suspension, expulsion and awards, the

School’s Dispute Policy and Process shall follow.

1.5 It is the responsibility of the Academic Affairs Department to notify relevant

departments of any feedbacks and complaints.

1.6 Students must be kept informed of the status of their feedback / complaints.

1.7 Academic Affairs Department is to respond to respective students within 3 working

days of receipt of the feedback / complaint.

1.8 All feedbacks / complaints must be resolved within 21 working days. In the event that

the deadline is not adhered to, respective students must be notified and the reasons

with regards to the delay must be made known.

1.9 All feedback and complaints are to be evaluated, and improvements to be made in

response to them. Such improvements are to be documented for re-evaluation after

its implementation, and the complainant/person giving feedback will be informed.

1.10 In the event that the School and the student cannot come to an agreement or

the student does not accept the final decision made by the School’s

Management Team, they will be referred to Singapore Mediation Centre (SMC)

or Singapore Institute of Arbitrators (SIArb) through CPE Student Services

Centre for mediation.


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External Feedback and Complaint Management System

1.1 Students who wish to provide any feedback and / or complaints to the School should

adhere to the following procedure:

• Students are to approach the Student Support Executive to request for a Feedback

Form

• The Student Support Executive is to acknowledge the feedback / complaint

received. This should be done within 3 working days.

• Student Support Executive will review the feedback / complaint and discuss it with

relevant parties on issue raised. A formal investigation will be carried out if

necessary.

• Relevant parties will then propose a solution for the issue raised and the Student

Support Executive will explain it clearly to the student.

• The student should acknowledge the situation within 21 working days, whether he /

she accepts or is satisfied with the proposed solution.

• If the student is not satisfied with the proposed solution, he / she can escalate the

matter up to the CEO (for non-academic issues) or the Head of Academic Affairs

(for academic issues). The respective person will investigate the case and take

necessary actions to resolve it.

• If the student is still not satisfied with the outcome / decision, he / she will be

referred to the Singapore Mediation Centre (SMC) or Singapore Institute of

Arbitrators (SIArb) through the Committee for Private Education Student Services

Centre.

• The entire process should not take more than 21 working days.

Note: As Feedback can be generic and / or positive, the School will have the discretion of the need to reply to students.

Note 2: If the process takes more than 21 working days to resolve, students need to be informed of the reason as to why it is so and justification needs to be provided by the School. Justifications need to be recorded on the Feedback Form under the Remarks section.


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APPEAL PROCEDURE

Courses with External Partners

1.2 Upon release of results, students who are dissatisfied with the outcome may submit an

Examination Appeal Form to the Student Support Executive. This is to be done within 7 working

days of the release of examination results.

1.3 The Student Support Executive is to acknowledge the receipt of the Examination Appeal Form

within 3 working days, and proceed to submit the appeal to the External Partner.

1.4 All decisions made by the External Partner are subject to their appeal processes, and approved

decisions are final.

Note: Refer to Appendix A for ATHE’s Enquiry and Appeal Policy

1.5 The Examination Board is to review and endorse the appeal results before the Student Support

Executive informs the students of the appeal outcome (to be done within 8 weeks of the date of

the appeal).

1.6 Should there be changes required, the Student Support Executive will make the necessary

amendments to the results slip and submit to the Head of Academic Affairs for approval.

In-house Courses

1.7 Upon release of results, students who are dissatisfied with the outcome may submit an

Examination Appeal Form to the Student Support Executive. This is to be done within 7 working

days of the release of examination results.

1.8 The Student Support Executive is to acknowledge the receipt of the Examination Appeal Form

within 3 working days, and proceed to submit the appeal to the Head of Academic Affairs.

1.9 The Head of Academic Affairs is to review the appeal request and decide if it is a valid appeal.

If the request qualifies for an appeal, a different marker will be designated to re-mark the paper.

Comments in relation to the re-mark must be stated in the Examination Appeal Form, which

would be circulated to the Examination Board Chairman for his/her review and approval.

1.10 All decisions made by the Examination Board are final.

1.11 The Student Support Executive will inform the student of the final decision within one month

from the date of the appeal.

1.12 Should there be changes required, the Student Support Executive will make the necessary

amendments to the results slip based on the appeal result.


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ATTENDANCE REQUIREMENT

• Non Student Pass Holders : 75% Per Module

• Student Pass Holders : 90% Per Month

Approved Student Leave Application Forms / Approved Student Leave Emails should

be submitted to the Operations Executive before the start of the class that the student is

being excused from, or within 3 working days of returning to class should there be

extenuating circumstances.

All MCs are to be submitted to the Operations Executive within 3 working days of

returning to class.

Students who are holding student passes and are absent without any valid reason (i.e.

marked as “0”) will be dealt with in the following manner:


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2. Disciplinary Committee Hearing (If necessary)

2.1 The School’s CEO shall act as the Chairman of the Disciplinary Committee and

selected Management Team Members shall make up the members of the Committee.

2.2 The Chairman shall explain the reasons for initiating such a session and ask the

student to respond to the Committee’s queries on attendance or any other disciplinary

issues.

2.3 The Disciplinary Committee shall then discuss the outcome of the case and put forth

their recommendation for Management Team’s acknowledgement.

2.4 Upon approval, the Disciplinary Committee will issue a formal letter to the student,

notifying him/her of the outcome.

2.5 Appeals, if any, must be submitted within 3 working days of receipt of letter to the CEO.

Following which, this process would follow the School’s dispute resolution process as

stated in Operation Manual: Feedback and Complaint Management System.


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STUDENT PASS APPLICATION AND PROCEDURES

To apply for a Student’s Pass from the Immigration & Checkpoints Authority of Singapore

(ICA), international students must provide accurate and the most updated information

relating to their:

- personal particulars;

- educational qualifications;

- financial ability;

- family background;

Students may apply for visa entry at http://www.ica.gov.sg.

For Student Pass collection from ICA, the student has to bring his/her IPA letter, passport,

passport-sized photograph, medical report, printout of E-forms 16 and V36.

Students may be required to attend an interview in person in order to substantiate your

application for a Student’s Pass. This pass grants the student permission to stay in Singapore

and pursue their studies approved by the Singapore government. It states the period of time

that the student is allowed to stay.

Student pass granted strictly forbids students from working, whether for a payment or

without payment. All international students are required to abide by this regulation. You are

not allowed to seek any form of employment, paid or unpaid, or be involved in any business,

profession or occupation. You are not to take part in any activity which is detrimental to the

security, reputation and well-being of Singapore.

Prior to the student’s pass or immigration status in Singapore, do seek advice from the

Admissions Office as soon as possible. Also, according to immigration law, some

international students are required to pay a certain amount of Security Deposit to ICA. This

information is available on ICA’s official website at http://www.ica.gov.sg.

For student pass renewal, students must inform PEI to renew their student passes one

month before the expiry date. There will be no renewal of student passes after the expiry

date.

Upon the completion, withdrawal or termination of your course with our school, your

Student’s Pass must be cancelled.

Upon the cancellation of your student’s pass card, ICA will approve your stay in Singapore

on social visit status for a short period. Please adhere to the validity period of the social visit

status granted to you by ICA. Students must return their student passes to ICA within 7 days

after the end of their courses. No foreign student may stay in Singapore after his/her pass

expires.

http://www.ica.gov.sg/

http://www.ica.gov.sg/


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ICA AND SINGAPORE LAWS

All international students with Student’s Pass must meet the following requirements:

• He / She is only permitted to attend the course at the school that the students‘ pass

is approved.

• He / She must have a minimum of 90% attendance per month or not be absent from

the course for 7 consecutive days without any reason.

• He / She must not engage in any form of paid or unpaid activities that may

contravene the stipulated conditions (including those stated in the Student’s Pass

application form, In-principle Approval letter and Student’s Pass card) in which a

Student’s Pass is issued (e.g. illegal employment).

• He / She shall not take part in any political or other related activities during your stay

in Singapore.

Relevant Laws

Alcohol Abuse • Any offense committed while being intoxicated (drunk) is punishable

under the law. Drunk driving is a serious offence

Driving • All drivers must be in possession of a valid Singapore driving license

and the vehicle must be insured.

Drugs • Possession of Controlled Drugs is presumed to be for trafficking, an

offence which can carry the death penalty.

Littering • Littering, spitting and vandalism (with graffiti) in public areas are

serious offences.

Employment • International students are not allowed to work in Singapore without

a Work Pass Exemption from the MOM (Ministry of Manpower).

Smoking • Smoking in specific public places and indoor restaurants is

prohibited.

Traffic • Jay-walking is an offence.

Immigration • All international students studying in Singapore must have a valid

passport and a Student Pass from the ICA (Immigration and Checkpoint

Authority).

Note: Student Pass Holders are not permitted to engage in any form of employment or attend an industrial attachment/internship programme, whether paid or unpaid, without a valid work pass issued by Ministry of Manpower


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ACCOMMODATION IN SINGAPORE

Property rental, where you rent a complete vacant property, furnished or unfurnished. This

is ideal if you arrive in Singapore and are willing to move in with friends or other students.

This accommodation choice is best made after your arrival in Singapore only as it may take a

few days before you move in. It makes sense to form a group of those willing to take up a

whole unit and then view options at hand. The general costs involved with this includes one

month rental refundable deposit, one month rental upfront and a half month towards an

agent commission.

Cost

Generally ranges from S$1800 to S$5000/- for 2-3 bedroom units (per month)

Room rental, where you take a room at a property where other people already live. You

may be living with students, families or others who live nearby and have a spare room.

Property rental or share housing can be furnished or unfurnished.

Cost

Single room: S$500 to S$1500 (per month)

Shared room: S$400 to S$800 (per month)

Homestay, where you generally live with a family and meals are provided. This option is

always furnished with expenses included.

Cost

S$750 – S$2000 (per month)


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LIVING EXPENSES IN SINGAPORE

Apart from paying for your accommodation & course fees, you must also budget for various

living expenses. On average, you should budget at least $500 to $650 per month for food,

transport, entertainment and other miscellaneous needs. These vary according to individual

lifestyle and spending habits. The following is an estimate of expenditures you should factor

into our financial calculations:

Item Estimated Expenses

Handphone bills (Local Calls) S$40 - 50 / per month

Food S$4 - 10 / per meal

Transportation (Bus & MRT only) S$4 - 6 / per day

Leisure & Entertainment related activities S$10 - 30 / per session


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GENERAL HEALTHCARE IN SINGAPORE

Singapore’s healthcare system has an international reputation for impeccable healthcare

standards and state-of-the-art medical facilities with many private and government clinics

located at most housing estates.

POLYCLINICS / GOVERNMENT CLINICS

There are polyclinics throughout the island located at various housing estates and are easily

accessible.

PRIVATE CLINICS

Private clinics provide outpatient medical services and there are often a few private clinics

within a neighborhood. Operating hours vary from clinic to clinic, but most of them operate

from 9am-1pm, 2pm-4pm and 7pm-9pm on weekdays and 9am-1pm on weekends. There

are a few 24-hour clinics around but charges are relatively more expensive (double charge

after midnight).

HOSPITAL 24-HOUR EMERGENCY ASSISTANCE

GOVERNMENT / RESTRUCTURED HOSPITALS

Alexandra Hospital (65) 6472 2000 National

University

Hospital

(65) 6779 5555

Changi General

Hospital

(65) 6788 8833 Ng Teng Fong

General

Hospital

(65) 6472 2000

Khoo Teck Puat

Hospital

(65) 6555 8000 Singapore

General

Hospital

(65) 6222 3322

PRIVATE HOSPITALS

Mount Elizabeth (65) 6731 2218 Gleneagles (65) 6470 5700

Raffles Hospital (65) 6311 1555


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SCHOOL POLICIES AND REGULATIONS

Students Conduct and Responsibilities

Students are expected to conduct themselves both within and outside the School in a way

that will reflect favorably on them and the School. A student may be dismissed at any time

for misconduct of such nature as to be prejudicial to the School or for conduct that seriously

infringes upon the rights of others.

ASAS expects all students, as well as faculty and staff, to observe local laws and to respect

the rights and privileges of other individuals. The School expects each individual within the

academic community to refrain from behavior that would disrupt the School function of

education; cause injury to persons; cause damage or loss of property in the school; or

interfere with the freedom of movement of students, schools officials, employees, or guests

of facilities of the School. Interference in any manner with the public or private rights of

other individuals or conduct that threatens or endangers the health and safety of any

person will not be tolerated by the School.

The School Director or their designee may summarily suspend any student in violation of

these standards, when it appears that reasonable cause exists to believe the continued

presence of the accused student in school poses a threat to the safety of the student, other

persons, or property, or a threat to disrupt school functions or activities.

The School also reserves the right to exclude or notify a student to leave a course at any

stage if the student is in breach of any of the terms & conditions herein or of the

University/Institution which student is enrolled with or if student fails to comply with the

terms & conditions of the Student Standard Contract.

Dress Code

The students’ attire should be neat and conform to our school regulations. Slippers are not

allowed. The general accepted appearance should be smart and presentable.


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Course Information

ACADEMIC INFORMATION

The following information is available on the School’s website at http://asasedu.com/

➢ Course modules and outlines

➢ Course duration

➢ Course entry requirements

➢ Total Payable Fees

Course Timetables and schedules will be distributed to all agents on a regular basis. A copy

of the Study Plan will also be attached to each standard PEI student contract.

Transferring Credits

1. ASAS will accept work in which grades of A, B, C, P (Pass), CR (Credit), D/HD

(Distinction & Higher Distinction) and S (Satisfactory) were earned for transfer credit.

Courses in which a grade of D or less was earned are not accepted for transfer.

2. Transfer credit more than 10 years must be evaluated by the Head Academic Affairs

for approval of transfer.

No-Credit or Auditing Modules

Students may broaden and deepen their educational experience through auditing modules.

Auditing permits the student to attend a module without being required to complete exams

and assignments.

An audit module is marked with a “NC” (No Credit) on their transcript and it does not carry

academic credit, nor does it satisfy the program requirement.

Availability of Modules

ASAS does not offer all the modules listed in the catalog each semester or each year. ASAS

reserves the right to withdraw from its offering low-enrolled modules during any particular

semester. Other modules may be added if there is sufficient demand. In some courses,

certain modules may be offered on an alternate-year basis or as determined by demand.

ASAS reserves the right to vary the modules offered, the time-table, courses, & teaching

staff if in its opinion to the best interest of the Students or as may be required by the

relevant authorities in Singapore.

All notes, class video tapes and other teaching materials handed over or given to the

student are the intellectual property right of ASAS and are given to the Student who

acknowledge the intellectual property rights of ASAS.

http://asasedu.com/


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Grading System

All credits are based on semester hours. A 4.00 grading systems is used.

Grade Grade Points

A (Excellent) 4

B (Good) 3

C (Fair) 2

D (Poor) 1

F (Failure) 0

Grades Which Do Not Have Associated Grade Points

CR (Credit)

N (No Credit Course)

INC (Incomplete in Credit)

P (Progress)

DEF (Deferred)

W (Withdrew)

Course Number

Courses numbered below 300 constitute the lower division. Courses numbered 300 and

above constitute the upper division.

Grade-Point Average Computation

ASAS grading system is based on a standard four point scale and GPA is calculated by

dividing total grade points by credit hours attempted. (Refer to Grading System above)

Grade Report

Students should meet with their lecturers throughout the semester to discuss their

academic progress. Final grade reports will be available on the notice board 6-8 weeks

following the final examination. For request of official and unofficial transcript, refer to

section on “Transcripts of Credits”.

Incompletes

The grade of Incomplete (“INC”) is a temporary mark assigned for course work of acceptable

quality that students, through no fault of their own, are unable to complete. It is not given

for neglected or unsatisfactory work.

Students with Incompletes must remove the grade of “INC” by the end of the next semester

the student is in attendance. Incompletes that are not removed by the deadlines dates lapse

into a grade of “F” (Failure). The deadlines for removal of Incompletes may be extended

with the approval of the School Director. Students, who are not in attendance for one year


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period after an Incomplete is received, may not remove the Incomplete without permission

from the School Director.

Repeat (Module) Policy

Students may repeat Module: however the hours only count once – the most recent

attempt. Previously attempted module and grades remain on the academic record but are

not computed in the GPA. Students who receive approval to take courses from other

institutions need to be aware that the grade earned will not replace a low grade earned at

ASAS. Students must request a GPA update form from the School for a re-computation of

the GPA.

Drop Individual Module

The student may drop a module any time before the SECOND lesson of the module. If the

student drops the module after the second lesson, he/she will have to pay the applicable

fees for the replacement module. Please take note that dropping a module is different from

withdrawal from the entire course.

ASAS Repeat/Replace Policies

Students who fail to adhere to the module drop policy, or did not meet the module

requirement, will be required to repeat/replace the module(s), and subject to a Repeat fee

at prevailing rates.

~~~~ END ~~~~


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Appendix A ATHE Enquiry and Appeal Policy

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