arburg service worldwide
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ARBURG Service world-wide
Fast, comprehensive and solutions-oriented: allround support directly from ARBURG
Overview
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From one-off parts to small orders or high-volume series: we are your expert partner for production-efficient plastics processing. Our modular product portfo-lio can be adapted to every individual need. These range from ALLROUNDER injection moulding machines and turn-key systems to industrial additive manu-facturing with our freeformer: as a tech-nology and system partner, we always focus on the entire value chain, regard-less of the sector you are involved in, the processes you use, or the parts and quantities you want to manufacture. You can always rely on ARBURG to pro-vide the perfect individual production solution.
Modular technology made in Germany Ever since ARBURG began processing plas-tics, this has been done with the aim of per-fecting technologies and processes. Our main goal is your production efficiency and therefore your cost-effectiveness. This is made possible by products that we manu-facture and continuously develop exclusively at our headquarters in the Black Forest under the most stringent quality criteria. In addition, we always advise you as equal partners with our unique know-how mix. Whether you need injection moulding or industrial additive manufacturing, a single machine or a highly automated turnkey system, pragmatic industry 4.0 solutions or a digitally networked “smart factory”, we are there when it comes to efficient plastics processing.
Finding the perfect solution togetherARBURG is committed to extensive pre- and after-sales services. An extensive network incorporating the parent factory, subsidiar-ies and international trading partners brings our technology and services quickly and ef-ficiently to all our customers. Our specialists will support you right from the start - from product and tool design, through the plan-ning, design and commissioning of produc-tion technology, through to process integra-tion and production planning. We will be at your side, whether a machine needs to be serviced, you urgently need a spare part, or require support for special challenges.
Further information: Image brochure
Our promise: individual consulting and modern
production solutions from a single source.
Our home: since 1954, innovative solutions for efficient plastics processing have been developed at
ARBURG’s headquarters in Germany’s Black Forest.
ARBURG - always the perfect solution
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With the high percentage of in-house production, we guarantee a high stand-ard of quality with optimum availabil-ity, from development to series produc-tion. This applies equally to our injec-tion moulding technology and to our original spare parts. After all, spare parts are only as good as the manufac-turer that produces them. The best quality, comprehensive consulting from selection to installation, a high degree of availability and fast delivery – with original ARBURG spare parts and corre-sponding warranty - you are always on the safe side wherever you are in the world. Our spare parts service is en-hanced by preventive, tailored mainte-nance and wearing parts packages in the form of active spare parts manage-ment (ASM), plus cost-efficient ordering options via the Internet. For you this means: your production is up and run-ning again quickly if problems arise. You can rest assured!
Quality first!As in all departments, quality takes first pri-ority with Arburg’s spare parts service activi-ties: ARBURG is DIN EN ISO 9001 and 14001 certified. In order to guarantee the high quality standard for ARBURG products, which is valued by customers world-wide, production is carried out solely at the parent factory in Lossburg, Germany. In addition to high quality, the direct incorporation of new developments into spare parts is another key advantage of the centralised production. Around 60 percent of the components are manufactured using modern production sys-tems and processes. An additional bonus is the high availability of spare parts, and not only for the current range of ALLROUNDERs. Even for ARBURG machines that are over 20 years old, customers can expect to find the parts they need.
ARBURG spare parts: always a guaranteed fit!The use of original ARBURG spare parts of-fers the customer key advantages: in addi-tion to the manufacturer’s guarantee, which applies to parts quality as well as the ability to buy spare parts for older machines, Ar-burg also guarantees that the spare part is ideally suited to the relevant machine and also to each application. A good example of this are the replacement parts for plasticis-ing units. These components, which include screws, screw tips, non-return valves, cylin-ders and heating bands, are specially adapt-ed to their respective applications in the original ARBURG spare parts range. Because the development chain “Problem Planning – Design – Production – Field Testing” is pursued consistently, ARBURG spare parts always conform to the current state of the art, which is reflected in terms of high qual-ity and service life.
Original ARBURG spare parts: fast, reliable availab ility
Central production at the Lossburg site: always top quality spare parts. Original ARBURG spare parts: long service life,
guaranteed.
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Original ARBURG spare parts: fast, reliable availab ility
Interactive spare parts orderingSpare parts can be ordered directly from subsidiaries or representative offices, as well as interactively via the Internet. The advan-tages of electronic ordering are ease of use, high reliability and fast service. The online registration form can be found on the AR-BURG website www.arburg.com under „Global Services – Support – Spare Parts“. Or, simply use the QR code. The ARBURG spare parts department can be contacted at the central e-mail address: “[email protected]”.
Rapid delivery of spare parts world-wideIn order to ensure fast delivery of spare parts around the world, all ARBURG subsidi-aries have their own well-stocked spare parts store. Additionally, headquarters and the subsidiaries are interconnected via an IT network. Should a particular spare part not be available in the store at one location, its availability can be checked in Lossburg as well as at other subsidiaries and the part can then be shipped to the customer by way of the fastest possible route. If, for in-stance, a spare part that is urgently required in the USA is available in stock in Brazil, AR-BURG customer service can request it there and have it dispatched directly to the cus-tomer in North America. This ensures opti-mum supply, thus minimising machine downtimes.
Active Spare Parts Management (ASM)With its Active Spare Parts Management (ASM) service, ARBURG takes yet another firm step towards individualised customer support. ASM comprises services such as on-site visits, comprehensive consultation for selecting suitable components as well as the assembly of various low-cost packages for maintenance and wearing parts that are tailored to the machine fleet. With ASM, ARBURG offers its customers the ability to reduce costs as well as downtimes through proactive planning.
Spare parts via the Internet: cost-effective and fast ordering option, worldwide. Always on the safe side: high global spare parts
availability.
Further information
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With our extremely well-developed sales and service network, we offer you all-round support worldwide. This in-cludes the commissioning of machines at the customer’s site, a wide range of training courses – either at ARBURG or on your premises – plus telephone as-sistance or on-site service calls from our service technicians.Increased productivity also plays a sig-nificant role when it comes to competi-tiveness and cost reduction. Preventive maintenance forms the basis for injec-tion moulding machines with perma-nent high availability and reliability. For you, our preventive maintenance, oil management and regular calibration via an inspection contract mean: mini-mised machine wear and a sustainable increase in the service life of your AR-BURG machine technology.
Unique worldwide serviceComprehensive customer consulting and services are firmly anchored in ARBURG’s cor-porate philosophy and, like the products, are subject to a continuous optimisation process. ARBURG has its own organisations and a network of trading partners throughout the world. It is not only the contact partners of the sales force that allow rapid contact at a global level, but application technology con-sulting and the entire after-sales service is also available at a location near you.
Hotline – fast telephone assistanceThe staff of the ARBURG hotline in Lossburg and the contact partners at the subsidiaries all have years of practical experience. From their PCs, they can access all of the custom-er’s important machine data to provide fast assistance.
ARBURG service techniciansARBURG offers rapid on-site assistance through its extremely well trained service technicians, whose service vehicles are equipped with all major tools and measur-ing equipment. Thanks to the company’s worldwide standardised internal training programme, all ARBURG service technicians are highly qualified and have at their dis-posal wide-ranging expertise in ARBURG injection moulding technology. During the one-year training programme, all service staff are given intensive training at the headquarters in Lossburg, as well as in prac-tical situations. In this way, the company ensures that all of its customers around the world are assisted solely by extremely well-trained technicians who are familiar with all products, down to the last detail.
ARBURG customer service: full-service offering
Worldwide specific service: individualised customer support has highest priority. Service technicians: qualified help rapidly available
on site.
Further information: Brochure Customer service information
(country-specific)
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Preventive maintenanceWear is a natural, unavoidable process in the case of injection moulding machines. Regular maintenance enables wear to be controlled, necessary repairs to be detected in a timely manner and planned accord-ingly. Possible faults, downtime and conse-quential damage can thus be prevented. To ensure that nothing is left to chance during routine production, the SELOGICA ‘direct’ machine control system features a user-friendly maintenance programme - includ-ing continuous monitoring of due dates and automatic reminders for forthcoming maintenance work.
Oil managementIn 70 to 90 per cent of cases, the cause of faults in injection moulding machines is at-tributable to contamination in the hydraulic system. The goal of oil management is to prevent contamination of this kind. Our Ser-vice personnel will be pleased to answer any further questions: simply mail your questions to us at [email protected].
ARBURG inspection contractFor the purpose of machine inspections, ARBURG offers inspection contracts cover-ing intervals of 12 or 24 months. Verified and certified functionality leads to reduced downtimes and less machine wear.ARBURG inspection contracts are a guaran-tee of permanent, high machine availability and can be precisely adapted to each cus-tomer’s requirements.
Customer trainingCustomers also profit from Arburg’s exten-sive and detailed service technician training programme, as the customer training cours-es as well as the internal service technician training fall under the responsibility of the product training department. Not only will you have access to the same extensive knowledge concerning ARBURG products as the technicians, you will also be able to attend training courses for new products shortly after their introduction. Passing on this knowledge to others has been one of ARBURG’s primary concerns since customer training started in 1969. To date, tens of thousands of people have made use of these practical courses, whose subject mat-ter includes such topics as machines and service, plastics technology and robotic systems. A clearly organised overview of training topics and dates can be found in the training schedules for each country.
Oil management: active prevention of machine
faults.
Regular recalibration: maintaining the reproducibility of the ALLROUNDER machines.
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Our ALLROUNDER machines are distin-guished by their modular design, which allows them to be equipped according to different requirements. This modu-larity, however, does not end once the machine is delivered, but goes much further. ARBURG services are even available to you should your produc-tion requirements change and you wish to adapt your fleet of machines to the new situation. For you this means: opti-mum individual, cost-effective technical solutions are always available.
Technical customer supportFor ARBURG, personal contact is a matter of top priority. For this reason, an internal department concerns itself exclusively with technical customer support and offers indi-vidual consulting and problem solving. Re-sponsibilities are divided according to coun-try. For the customer, this means a central point of contact and comprehensive sup-port for all his concerns. The ARBURG tech-nical customer support department can be contacted via the central e-mail address: „[email protected]“.
RetrofittingMany machines can be upgraded at a later point in time with a large number of op-tions and accessories. It is therefore also possible to subsequently modify an ALL-ROUNDER machine to meet changing re-quirements. Upon request, ARBURG can provide the customer with a precise price quotation free of charge, which he can use to determine whether conversion would be worthwhile. If the customer decides in fa-vour of conversion, the new components are professionally installed by a qualified service technician. ARBURG contact part-ners are available at the following central e-mail address: “[email protected]”.
ARBURG Service: individual, optimal solutions eve ry time
For greater customer satisfaction:
comprehensive support and consulting.
Retrofitting: technical update for greater efficiency in injection moulding production.
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RepairsIf a customer wishes to have a machine component repaired instead of replaced, it can be sent to the ARBURG repairs de-partment. This service extends to both me-chanical components as well as the control system and is mainly of interest for older ARBURG machines. The range of services offered by the repair department includes testing, cleaning and measurement of com-ponents, logging of diagnostic findings as well as repair of the parts. After the experts have determined the extent to which a re-pair is possible, a price quotation is created.
Using this quotation, the customer can then decide for himself whether a repair is worthwhile or if replacement represents the better alternative. In many cases, it is also sufficient to simply send in a photograph of the affected machine components, which can be used to determine whether repair is possible. The fastest and least expensive option is to send a digital photo by e-mail to the ARBURG repair department at „[email protected]“
ARBURG Service: individual, optimal solutions eve ry time
Repairs: a cost-effective alternative.
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Important information at a glance
Global service offering• Global sales and service network• Total customer management including
planning, implementation, commissioning and regular maintenance.
• Extensive range of services adhering closely to the ARBURG philosophy
Original ARBURG spare parts• Original spare parts supplied direct from
the manufacturer with guarantee • High level of vertical integration to meet
the highest quality demands in the pro-duction of spare parts
• Active Spare Parts Management (ASM) for individual support and reduction of downtimes
• Rapid availability of spare parts worldwide through computer networking between subsidiaries
• Easy ordering by means of telephone or online under www.arburg.com
Comprehensive customer service • Regular machine inspection under the
terms of ARBURG inspection contracts - prevention with a seal of approval and test certificate
• Highly experienced hotline employees worldwide
• Highly-qualified, specially trained service technicians for rapid on-site assistance
• Since 1969, ARBURG customer training has offered extensive knowledge from ARBURG service technicians
• Modifications, retrofitting, repairs, com-plaints - ARBURG offers quick, individual and expert assistance in all aspects.
Comprehensive and competent: worldwide
ARBURG service.
Original ARBURG spare parts: high global parts
availability.
Service Allround: well-trained technicians can be
available worldwide at short notice.
The name ARBURG stands for quality. Our services are not limited simply to consulting and sales. When you pur-chase and use our injection moulding technology, you can rest assured that you will also receive comprehensive sup-port throughout the system’s service life and that you will have fast access to ex-cellent services worldwide. You receive the support you need, when you need it. You can rely on us! We ensure that you can continue to produce cost-effec-tively and with minimal downtimes.
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International sales and service network: ARBURG is represented by its own organisations at more than 30 locations in over 20 countries and by trading partners in more than 50 countries.
© 2017 ARBURG GmbH + Co KGThe brochure is protected by copyright. Any utilisation, which is not expressly permitted under copyright legislation, requires the previous approval of ARBURG.
All data and technical information have been compiled with great care. However we accept no responsibility for correctness. Individual illustrations and information may deviate from the actual delivery condition of the machine. The relevant valid operating instructions are applicable for the installation and operation of the machine.
ARBURG GmbH + Co KG
DIN EN ISO 9001 + 14001 + 50001 certified
ARBURG GmbH + Co KG
Arthur-Hehl-Strasse · 72290 Lossburg · Tel.: +49 7446 33-0 · www.arburg.com · E-Mail: [email protected]
With locations in Europe: Germany, Belgium, Denmark, France, United Kingdom, Italy, Netherlands, Austria, Poland, Switzerland, Slovakia, Spain, Czech Republic,
Turkey, Hungary | Asia: People’s Republic of China, Indonesia, Malaysia, Singapore, Taiwan, Thailand, United Arab Emirates | America: Brazil, Mexico, USA
For more information, please go to www.arburg.com.