Objective To secure a position with a well established organization which will lead me to a lasting relationship in the field finance & management.

Skills Work well alone or as a team player. I’m punctual, efficient, fast learner, great problem solver & have excellent listening skills. I am also bilingual in Spanish and English Communication.

Education WEST AURORA HIGH SCHOOL — AURORA,IL GRADUATED MAY 18, 2014

Made honor roll all 4 years, was inducted into the National Honor Society. I was also on the Marching Band all 4 years (the largest in the Chicago suburbs) which was nominated by the Governor of Illinois, to participate in the Washington DC 2012 Fourth of July Parade.

WAUBONSEE COMMUNITY COLLEGE- KANE COUNTY-AURORA, IL

Taking classes in order to receive an Business Administration Associate degree. In order to transfer to a four year university. Also apart of Latinos Unidos and Performing Arts Collective Organizations.

Experience BEST BUY — AUGUST 26,2015– NOW CUSTOMER SERVICE SPECIALIST — GENERAL MANAGER: YENGA BASOLENE PH# (630)-906-5889

Facilitate a variety of transactions and customer interactions, including returns, exchanges, trade-ins, recycling, defective products and repair questions. Also, partnering with other employees, including Geek Squad, to ensure customer needs are met end-to-end and that no customer is left unserved or underserved. Developing strong relationships with customers by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Utilizing all relevant sales tools (including Path to Excellence) to assist profitable growth drive and exceed department and individual goals. Answering questions and resolve customer issues in person and over the phone. Engaging customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types.

Amanda Rivera

331-245-5882 amandariveraortiz@gmail.com 391 California Ave. Aurora,IL 60506

VERA BRADLEY OUTLET — MAY 15, 2015– AUGUST 26,2015 SEASONAL SALES ASSOCIATE — GENERAL MANAGER: DEBBIE PILSUCKI PH# (630)-585-7661

Engaged the guest and enhance their experience through product awareness and team selling. Driven store results through add on selling and conversion that meet the guest’s wants and needs. Maintained brand standards through assistance in visual merchandising excellence. Helped to maintain a clean, organized and inviting environment for the customer. Maintained organization of stockroom. Accurately process transactions in an professional manner. Complied with all established company policies and procedures. Processed sales transactions utilizing POS system.

MARKIN FAMILY STUDENT RECREATION CENTER — AUGUST 21,2014-MAY 15,2015 CONTROL DESK RECEPTIONIST/FITNESS DESK ATTENDANT — SUPERVISOR: KRISTEN NESVACIL PH#(847)-337-5581

Answered all incoming calls, answered emails and faxes. Made sure all office areas were clean and presentable at all times. Made sure all students inside fitness center had proper identification at all times. Collected fees for all non students that use the facility and kept record of fees collected. Checked in and out all fitness equipment for special training or group classes. Washed all used equipment up to and including the towels. Mastered industrial washer/dryer. Cleaned fitness equipment and machines hourly. Managed all the sign in/out sheets for all group classes. Supervised that the fitness equipment is being used correctly. Collected/emptied all coins from lockers and keep running log to turn in at time of shift change. CPR and First certified.

CHIPOTLE MEXICAN GRILL — MAY 29, 2014– AUGUST 19, 2014 LINE CREW / CASHIER — STORE MANAGER: YANIRA VELAZQUEZ PH#(630)-429-9437

Provided friendly, quality customer service to each customer. Food Prep completed hot and cold food preparation accurately and in a timely fashion. Maintain appropriate portion control and consistently monitoring food levels on the line to accommodate customer volume. Maintained proper food handling, safety, and sanitation standards while handling cooking food. Followed instructions for recipes and sanitation guidelines at all times. On days that I closed the restaurant, I always followed Chipotle sanitation standards when washing cookware and utensils.Cross Trained in a couple areas of the kitchen and line. Stocked all appropriate stations throughout the day to maintain a welcoming environment for customers. As time permitted, helped other team members with assigned duties as needed.

CLASSIC TOUCH DETAIL — MAY 30, 2013– AUGUST 15, 2013 RECEPTIONIST / FLOATER — OWNER: JOSE MADRIGAL PH#(630)-621-2338)

Answered all incoming calls, answered emails and faxes. Typed and emailed all new quotes to potential customers. Once a week did “cold calling” for potential new business. Made sure all office areas were clean and presentable at all times. Sorted email and made sure all outgoing mail made it to the post office. Would fill in for cleaning people that called in sick/late if needed at various locations. Job entailed wiping desks, taking out garbage, vacuuming, and cleaning restrooms on specific floor.

References Available upon request.