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Applicability of Innovative Solutions for Faecal Sludge Collect & Transport Services
(in Perception of Service Operators & Experts)
Presenting author: Ta Hung Anh1
Co-author: Thammarat Koottatep1, Chongrak Polprasert2, Heli Marjanen3, Atittya Panuvatvanich1 Organization: (1) Asian Institute of Technology, (2) Thammasat University, (3) Turku University
Background Context
• Innovation solutions for FS C&T industry are lacked.
• Several innovation possibilities have been suggested but not yet applied (Chowdhry S. & Koné D., 2012).
• Testing innovative solutions is costly & time-consuming.
VIETNAM THAILAND FINLAND 2 [email protected]
Methodology
Literature review
• Innovative solutions for FS C&T services were reviewed.
Qualitative
research
• Service provider In-depth interviews with 8 cases in Thailand, 6 cases in Vietnam and 1 case in Finland to suggest 8 innovative solutions (2014 – 2015).
Quantitative
research
• Questionnaire survey with 224 service operators & experts in 25 countries in Asia, Africa, EU & South America.
• Data was analyzed by SPSS 16 with frequency analysis.
Findings: SERVICE CASES
4
Less than 20,000US
D 40%
[CATEGORY NAME] [PERCENT
AGE]
From 200,000
to 1 million
USD 10%
More than 1 million
USD 6%
Service capital
1 34%
2 22%
3 14%
4 7%
5 6%
6 and more 17%
Number of truck
Less than 1 year 3%
From 1 to less than 3
years 12%
From 3 to less than 10 years
31%
More than 10 years
54%
Service existing year [email protected]
Findings: 8 INNOVATION SOLUTIONS
TECHNOLOGY
1. Improved truck having FS treatment function 2. Logistics planning tools & GPS application for route tracking and optimization
3. Transport distance pricing tool
4. Volume measure device
KNOWLEGDE 5. Customer data management
6. Environment friendly branding
RELATIONSHIP NETWORK
7. Transfer station and/or transfer truck
8. Cooperative model linking the service providers
Ross & Claudine, 2003 5 [email protected]
Innovative possibilities Mean Value of
applicability Standard
Deviation σ
1. Environment-friendly Branding 5.65 1.32 2. Customer relationship management with customer profile management
5.42 1.33
3. Sludge volume pricing by measure device 5.38 1.37
4. Transport distance pricing by on routing application
5.20 1.49
5. Transfer station and/or transfer truck 5.12 1.58
6. Using logistics planning tools and GPS application to track and optimize route
5.08 1.56
7. Cooperative model to link the service providers 5.01 1.42
8. Using improved truck(s) with FS treatment function
4.89 1.66
Findings: INNOVATIVE SOLUTION APPLICABILITY
• N = 224
• Likert scale: Absolutely not applicable 1 - Absolutely applicable 7 6 [email protected]
COOPERATIVE MODEL
LOGISTICS PLANNING & GPS TOOL
SANITIZER TRUCK
PRICING STRUCTURE
ECO-FRIENDLY BRANDING
Recommendation
TRANSFER STATION / TRUCK
CUSTOMER RELATIONSHIP MANAGEMENT
(9 components business model Osterwalder A. & Pigneur Y.
2010) 7 [email protected]
Conclusion
1. Due to technological barrier, the highest applicable: Environment friendly branding (5.65) lowest applicable: Improved truck (4.89)
2. Customer relationship management & Environmental friendly branding are more acceptable & applicable with less technology involvement.
Benefit & Challenge
1. Profit & Cost effectiveness vs Eco- Friendly services.
2. Online “FSM UBER” application connecting service providers and customers.
3. Public Private Partnership (Administration control center)
Reference & Message
• Chapman, R. L., Soosay, C. & Kandampully, J. 2003 Innovation in logistic services and the new business model: A conceptual framework. Managing Service Quality: An International Journal, 12(6), 358 - 371.
• Chowdhry S. & Koné D. 2012 Business Analysis of Faecal Sludge Management: Emptying and Transportation, Report, Bill & Melinda Gates Foundation, USA
• Mbéguéré M., Gning J. B., Dodane P.H. & Koné D. 2010 Socio-economic profile and profitability of faecal sludge emptying companies. Resources, Conservation and Recycling, 54(2010), 1288–1295.
• Osterwalder A. & Pigneur Y. 2010 Business model generation, first edition, John Wiley and Sons, Inc., New Jersey
INNOVATION IS GREAT, APPLY IT IS GREATER.
Asia 91%
Africa 4%
America 2%
Europe 3%
Response by continent Respondent Profiles
2
1
6
1
1 1
1 4
2
11
1
4 2
1 2 1
3 3
4
[VALUE] (Thailand)
3 2
[VALUE] (Vietnam)
1 1 Response by country
Argentina Austria
Bangladesh Burkina Faso
Congo Finland
France Ghana
Haiti India
Ireland Kenya
Malawi Mongolia
Nepal Netherlands
Nigeria Pakistan
South Africa Thailand
Uganda United Kingdom
Vietnam Zambia
Zimbabwe
Business Owner
7%
Truck Driver 6%
Truck Owner 6%
Manager 20%
Director 13%
Staff 24%
Expert 24%
Respondent_position