anzltc14: bb cloud services - glenn philpott

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Blackboard CLOUD SERVICES -‐ INTERNATIONAL

Glenn Philpott

Director, Cloud Services – International [email protected]

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Anyone Recognise?

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Anyone Recognise?

Lets take a closer look

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“GTA V”-‐ Most Expensive Video Game of all time

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“GTA V” compared to Blockbuster Movies

Head to Head Financial Statistics

AVATAR GTA5

Product Spend $240mil

$266mil

Creator 20th Century Fox Rockstar Game

Release Date Dec 10th 2009 17th Sept 2013

First Day $26,752,099 $800mil

After 3 days $77,025,481 Over $1bil

Time to hit $1bil 19 days 3 days

Time to make ~ 4yrs

~ 4 years

Total Revenue $2.7bil (act) Over $5bil est. Over $18mil units forecast

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AVATAR development Environment

World of Warcraft Operational Environment

Location New Zealand 10 Data Centres

Weta Data Centre Calafornia, Texas, France, Germany, Swede, South Korea, China and Taiwan

Data Centre 10,000 sq ft NA Racks 34 NA Processing 40,000 Processors 75,000 Processors RAM 104TB 112.5 TB Data / Storage Just over 1PB 1.3 petabytes Comment The system is 193 in the

top 500 most powerful supercomputers

11.5million users. Figures several years old.

May 2013, with 33m subscribers, Net`lix had 3.14 petabytes of video "master copies," which it compresses and converts into 100 different formats for streaming.

One petabyte of average MP3-‐encoded songs (for mobile, roughly one megabyte per minute), would require 2000 years to play

Movies v Gaming “Data Centre” Stats

Blackboard CLOUD SERVICES currently Managed over 14 petabytes of Storage across the Globe

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Blackboard Cloud Services

Cloud Spectrum

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SOFTWARE LAYER

INFRASTRUCTURE LAYER

x x

x x x

x x x


Cloud Spectrum – Blackboard Cloud Offerings

13 http://resource.onlinetech.com/cloud-‐computing-‐spectrum/

SOFTWARE LAYER

INFRASTRUCTURE LAYER

x x

Private Cloud

x x

Learn in the Cloud

x x

Open Education


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Cloud Services Network Operations Center (NOC) in Virginia, U.S.

Blackboard technology is mission-‐critical to educational strategy

Follow-‐the-‐sun 24x7x365 in-‐depth coverage

Offering Private Cloud Services since 1999

230+ Full-‐Ome resources based in 4 conOnents

8 producOon Tier 3 Datacenters around the world

Highly Scalable, Reliable & Redundant Infrastructure

Currently managing 14 petabytes of storage

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Blackboard Private Cloud

Bb Cloud Services -‐ Global Data Centre Footprint

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Calgary Virginia (x2) Amsterdam Frankfurt Sydney (x2)

Singapore Opening Aug 2014

New!

Brazil Opening 2015

New!

Our Bb Cloud Services Clients

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1,300+ Educational Institutions 10+ Million Users From 8 Production Datacenters

We serve

around the world!

Bb Cloud Services Core Value Proposition

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Reliability Security

Cost Control

Scalability Fully Managed Service

VALUE

% of Support Cases Resolved within X Days

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1 Day 3 Day 7 Day 30 Day 90 Day March 36.9% 51.8% 70.9% 87.2% 97.2% April 46.4% 59.8% 73.9% 92.9% 98.5% May 54.0% 70.1% 87.3% 97.3% 99.9% June 49.7% 63.9% 80.2% 94.2% 97.7% July 56.6% 68.1% 80.7% 94.2% 98.5%

August 55.6% 69.3% 83.3% 95.1% 98.1% September 50.3% 63.4% 79.3% 96.0% 98.9%

October 52.0% 64.5% 79.5% 94.7% 99.3% November 51.9% 64.7% 78.4% 94.2% 99.0% December 54.2% 66.1% 78.7% 92.4% 97.3% January 62.5% 74.2% 84.9% 95.0% 98.2% February 54.0% 67.5% 81.5% 96.4% 99.3%

March 48.6% 62.5% 76.4% 93.0% 98.0% Last 6 months 54.2% 66.9% 80.2% 94.4% 98.6%

2013 Infrastructure Availability Totals

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Redundant & Secure Infrastructure

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}  100% Power Guarantees

}  Multiple, Multi-‐path & Uncapped Tier-‐1 ISP Connectivity

}  Redundant, Highly-‐Available Network Architecture

}  Datacenter, Network & Data Security

}  Growth Capacity Provisioned

}  Homogeneous, Cookie-‐cutter-‐model systems deployment

Multi-‐Layered Security & Data Backups

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}  Physical Security – 24x7 on-site security; CCTV; ID and biometric access control

}  Network Security – Firewalls; Intrusion Detection Systems; 3rd Party Audits; Security Team

}  Data Security – multi-layer & off-site data backups and 30-day retention

Bb Cloud Services Engagement Plans

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Solutions that support progressive levels of requirement for uptime, growth and change management

Risk Management & Best Practices

Infrastructure and Support Baseline 24x7x365

Operations and Support

Tier-3/4 Data Center

Tier-1 Redundant Internet

Connections

Highly-Available Network & Storage

Systems Redundant Data

Backups

Entry-level & Small-scale Production

Environment

Standard Enterprise Environment

Technology Lifecycle Management

Partnership for Large-scale Growth

& Sustainability

SILVER GOLD

PLATINUM DIAMOND+

Bb Engagement Plan Options

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Capability Silver Gold Platinum Diamond+

Uptime SLA 99.7% 99.8% 99.9% 99.9%

Test & Development Environment Optional Optional ü  ü 

Staging Environment Optional Optional ü  ü 

Project Management: During On-Boarding and Data Migration n/a n/a ü  ü 

Project Management: Planning and Implementation of Upgrades n/a n/a ü  ü 

Service Delivery Management Team & Strategic Planning n/a n/a n/a ü 

Weekly Review and Planning Calls & Annual On-Site Meetings n/a n/a n/a ü 

Academic Change Management - Planning and Training n/a n/a n/a ü 

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Reporting

24x7 Monitoring, Management and Reporting

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}  24x7 Monitoring Tools in place – Blackboard Applications Speci`ic, Network, Storage, Critical Systems

}  End-‐to-‐End User Experience Monitoring

}  24x7x365 Follow-‐the-‐sun upgrades, escalations management

}  Online Aggregate Usage Reporting Tool (“Insight”)

}  Centralized Enterprise Management System

Reporting Options

1)  Learn In-‐built reports –  More and more pre-‐built reports are being created in Learn and made

available directly in Learn

2)  Advanced System reporting –  Read only access to a DB scheme –  Separate DB Scheme / nighly load –  Static Ip address provided –  ASR User group – loads of community sharing queries and information. –  If more tables are needed these can be added –  No additional charges

3)  Open DB –  Full production Copy –  Completely separate DB – so no potential to impact

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Q&A