Annual Seminar – 13 June 2019Queen Elizabeth II Centre, Westminster, London

Our sponsors

Shaping the Future of Build-to-Rent

Platinum Sponsor

Brethertons is proud to be the Platinum Sponsor for the IRPM Annual Seminar 2019 and looks forward to an informative day where we can share our expertise with you.

Media Partner

Gold Plus Sponsors

Dean Wilson LLP Solicitors

Gold Sponsors

Friends of IRPM

Welcome to the Annual Seminar 2019

There may be turmoil in the Big House over the road and global uncertainty is swirling around us, but I’m going to stick my neck out. I think our industry is finding its way. But which way?

The destination must surely be the sunlit uplands of satisfied customers and residents, living safely and well in homes that are managed properly by competent, customer focussed and contented professionals in a culture of mutual respect.

Are we there yet? Not always. Are we travelling in the right direction? Most definitely. If this were a flight, we have gotten off the ground and are climbing strongly. There is a good way to go, with some turbulence ahead, but professional managers now talk of customers and service, of safety, of transparency and trust, of the wellbeing of managers and customers and of the necessity for regulation, training and qualifications. This is culture change at its best and it is IRPM professionals that are making it happen right now.

Today is about these “once-in-a-generation” changes coming our way. Safety, customer, tenure, law, regulation, codes, qualifications, culture. Plus, of course, that essential legal update! It is your day; fasten your seatbelts and enjoy the flight!

Andrew Bulmer

Andrew BulmerIRPM CEO

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#IRPMSem

Wifi: QEIIGuest

Sli.do event code is #irpm

Build to Rent (BTR/PRS)

Your new qualification in property management

• Qualify to MIRPM membership

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• For property management professionals who are customer focussed, aspirational, multi-talented and eager to progress

• Email b2r@irpm.org.uk for further information

www.irpm.org.uk

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09.00 Registration/exhibition opens

10.30 Opening remarks – Jeff Platt Director: Section 20 Ltd

10.35 Chairman’s welcome address – Peter Devere-Catt Chairman: IRPM

10.40 IRPM update – Andrew Bulmer CEO: IRPM

10.50 Keynote speech – Mrs Heather Wheeler MP

11.05 The long view – Mr Mark Prisk MP, former Housing Minister

11.30 RoPA: Mandatory regulation and qualifications for property agents – Lord Richard Best House of Lords

11.55 Where agents go wrong – Katrine Sporle CBE Property Ombudsman

12.15 Violence and property management: What happened next? – Gudrun Burnet Senior Business Partner: DAHA, Peabody

12.25 Awards

12.35 Lunch

13.50 Economic update and property markets – Nick Whitten Director, Head of UK Living Research: JLL

14.15 Legal update 1 – Roger Hardwick Partner: Brethertons & Bukola Obadun-Craigs Partner and Head of Practice Area: Brethertons

14.40 Reforming leasehold and commonhold – Professor Nicholas Hopkins Law Commission

15.00 Inclusion and wellbeing in practice – Jonathan Gough Health and Safety Manager: Fexco Property Services, Nita Sharma Thought leader, Speaker, Facilitator, Coach: N. Sharma Ltd & Paul Woodruff Services & Product Development Manager: MIND

Programme

15.20 Winning the peace – Martin Boyd: Trustee of the Charity the Leasehold Knowledge Partnership

15.35 Coffee

16.15 Fire safety – Health and Fire Safety post-Hackitt: Expert panel from IRPM H&S Working Group

16.45 Transforming a property management business – Nigel Howell CEO: FirstPort

17.00 Legal update 2 – Roger Hardwick Partner: Brethertons & Bukola Obadun-Craigs Partner and Head of Practice Area: Brethertons

17.30 Closing remarks – Peter Devere-Catt Chairman: IRPM

17.35 Drinks reception at the main exhibition hall

Programme

Annual Seminar 2019

Host

Jeff Platt Former CEO: IRPMBy popular demand we have dragged Jeff Platt back out of semi-retirement to once again act as our host for the day. As former CEO of IRPM, Jeff requires little introduction. His diplomatic skills are legendary and no doubt he will complement the valued contributions of our speakers with a sprinkling of wit and irreverence.

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Peter Devere-CattChairman: IRPMA Chartered Surveyor and Partner at Knight Frank, Peter is also currently the Chair of the IRPM. He has considerable experience of all aspects of property management for major institutional clients, in the last seven years focused solely on Prime Central London. He joined the board of the IRPM in September 2015 and chaired the web and IT working group for several years before becoming Chair at the AGM in September 2018. Peter is passionate about

delivering practical health and safety and customer service to residents and is particularly keen to improve standards at this pivotal time in the history of our profession.

Keynote Speakers

Andrew BulmerCEO: IRPMA Fellow of the Institute of Residential Property Management and the Royal Institution of Chartered Surveyors, Andrew started his residential PRS and leasehold management practice in 1995, selling in 2011. Andrew was UK Residential Director at RICS from 2013-2016, before joining IRPM, the UK’s leading provider of professional qualifications and learning in the leasehold management and build-to-rent sectors. Andrew is passionate

about raising standards across the residential property management sectors and encouraging property professionals to be a progressive and ethical force for good.

Mrs Heather Wheeler MPHouse of CommonsMrs Heather Wheeler MP is the current Parliamentary Under Secretary of State for the Ministry for Housing, Communities and Local Government, and the Minister for Housing and Homelessness. Heather has previously worked as an Assistant Government Whip and Lord Commissioner of the Treasury. She also served as a local councillor before being elected as a Member of Parliament for South Derbyshire in 2010.

Annual Seminar 2019

Essentials

Auditorium seatingThe auditorium opens at 10am and you are free to sit where you like with the exception of the rows that are clearly marked RESERVED. To allow for best use of the space, please fill up the front seats first and avoid leaving gaps.

Q&A sessionsIf you wish to put a question to any of the speakers, please use Sli.do. Event code: #irpm

Drinks receptionDrinks reception and networkingwill take place in the Pickwick on the first floor, between 17.35 and 18.30.

Wi-FiComplimentary Wi-Fi is available throughout the day. WiFi: QEIIGuest

Social mediaIf you would like to tweet about the seminar on the day, please use the hashtag #IRPMSem

SecurityPlease wear your seminar lanyard visibly at all times and in all areas. Make sure you always have your personal belongings with you and do not leave valuable items in the auditorium during breaks. IRPM cannot accept any liability for loss or damage.

Photography/RecordingPlease note, photographs and/or video recordings taken during the day may appear in various publications, public affairs releases, recruitment materials, broadcast public service advertising (PSAs), websites and any other related publications.

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Mr Mark Prisk MPHouse of CommonsMark Prisk was first elected as the MP for Hertford and Stortford in 2001 and has been re-elected at every subsequent election. In 2017 he secured over 60 per cent of the vote share. Born in Cornwall and educated at Reading University, Mark is a Chartered Surveyor by profession. He ran his own business for ten years before entering politics. Mark is a former Government Minister, serving as Business & Enterprise Minister 2010-2012; then as

Housing Minister 2012-13. He was appointed as the Prime Minister’s Trade Envoy to the Nordic & Baltic nations in 2014 and to Brazil in 2016.

Lord Richard BestHouse of LordsLord Best is a past chief executive of the National Housing Federation and the Joseph Rowntree Foundation. He was President of the Local Government Association for nine years, Chair of Hanover Housing Association and of The Property Ombudsman for eight years. He is currently Chair of the All Party Parliamentary Group on Housing and Care for Older People, two commissions on affordable housing and of the MHCLG’s Regulation of Property

Agents Working Group. Lord Best has successfully piloted five Private Members’ Bills through the House of Lords, the last being the Homes (Fitness for Human Habitation) Bill 2018.

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Proud platinum sponsors of

Katrine Sporle CBEThe Property OmbudsmanKatrine Sporle CBE took up her current post as The Property Ombudsman on 1 November 2015. Previously, Katrine was Chief Executive of the Planning Inspectorate for England and Wales (2003-2011), which involved being responsible for all aspects of the Government Executive Agency, 1000 members of staff and a £60m budget. Katrine was Executive Director and Chapter Clerk at Salisbury Cathedral (2011-2015) where she reviewed the

Cathedral Master Plan and led a successful HLF Bid for the re-display of the Magna Carta during the 800th Anniversary celebrations. Prior to that, Katrine was Chief Executive of Basingstoke and Deane Borough Council for eight years. She provided inspirational leadership to develop the potential of the Borough as a whole, gaining a reputation for economic, cultural and social success.

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Nick WhittenDirector: Head of UK Living Research Nick Whitten manages the day-to-day operations of the London-based JLL Living Research team, which covers the residential, student accommodation and senior living sectors in the UK. The team provides UK market briefing papers and thought leadership that supports the wider residential, affordable housing, multifamily, student accommodation and senior living advisory and agency businesses. It engages directly with Government to provide policy

advice and with clients to provide transactional support and strategic consultancy advice. Nick’s experience spans advising both public and private sector clients on residential development and investment opportunities. He acts as JLL spokesperson for a wide range of housing market-related issues and is regularly cited in national and international media, alongside fulfilling a wide range of industry speaking engagements.

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Roger Hardwick Partner: Brethertons Roger specialises in residential leasehold property law. His work includes statutory lease extensions, collective enfranchisement and right to manage claims; freehold acquisitions; ground rent portfolio sales and purchases; residential service charge disputes; applications to the First-tier Tribunal (Property Chamber) and appeals to the Upper Tribunal (Lands Chamber), including applications to determine service charge liabilities, applications to

appoint a manager and applications to vary leases. Roger was recognised as a ‘Leader in the Field’ by the Chambers & Partners Guide to the UK Legal Profession 2015, 2016, 2017 and 2018 and has won both the Solicitor of the Year and Regional Professional of the year at the Enfranchisement and Right to Manage awards in 2017 and 2018.

Gudrun Burnet Senior Business Partner: Domestic Abuse Housing Alliance (DAHA), Peabody Gudrun Burnet is the Group Lead on Domestic Abuse at Peabody, one of the largest housing providers in London, and has worked in the field of domestic abuse for 15 years. Guddy co-founded the Domestic Abuse Housing Alliance (DAHA) in 2014, which is a national initiative to improve the whole housing sector response to domestic abuse. Guddy is a representative on the national

Violence Against Women and Girls Panel hosted by the Home Office. She has spoken on her work at conferences all over the world, including the UK, the USA, Canada, Australia, Belfast, Brussels and the Hague. She was also shortlisted for Red Magazine’s Pioneering Woman of the Year Award 2016 and was nominated as one of the Women of Year 2018.

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Professor Nicholas HopkinsLaw CommissionProfessor Nick Hopkins is Law Commissioner for England and Wales for Property, Family and Trust Law. He is the lead Commissioner for the Commission’s work on enfranchisement and commonhold. His previous Law Commission projects include Updating the Land Registration Act 2002. Prior to appointment at the Commission he spent over 20 years as an academic, and has published widely in the field of property law. He holds a Chair in

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Bukola Obadun-CraigsPartner and Head of Practice Area: Brethertons Bukola is a Partner specialising in residential property management litigation. She has practised in the field for over 12 years and advises on all aspects of housing law including housing management and leasehold management. Her specialisms include litigation, as well as appearances before the First-tier Tribunal, non-contentious advice on housing policy and regulatory compliance. Bukola is recognised in The Legal 500 2017 and

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Jonathan GoughHealth and Safety Manager: Fexco Property ServicesThe national Mental Health at Work 2018 Report found that, for 61 per cent of employees with mental health issues, work had been a cause or related factor. Jonathan Gough CIMOSH, an experienced health and safety professional and qualified mental health first aider, will be discussing the importance of ensuring employees’ mental health wellbeing and the programmes he has implemented over his 19-year career. Jonathan is currently Head

of Health and Safety for Fexco Property Services, which is investing in a number of initiatives, large and small, to improve the mental health of its employees across the country.

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Paul WoodruffServices & Product Development Manager: MINDWith almost 20 years’ experience engaging businesses across Europe, ME & APAC, including seven years managing Sales & Lettings Agencies, Paul specialises in employee wellbeing, engagement and productivity improvement methodologies. Having joined Mind’s Workplace Wellbeing team, Paul supports organisations in creating mentally healthy workplaces. As a passionate advocate and key speaker on the subject, he is

responsible for both Mind’s Workplace Wellbeing Consultancy offering and Mind’s Workplace Wellbeing Index. The Index provides a benchmark of best practice relating to employee mental health, recognising good practice and making recommendations on areas of improvement. Last year, employers of over 250,000 employees participated.

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