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  • Steve Craig, President and CEO, LWDB 21 3400 Belvedere Road, West Palm Beach, FL 33406 561-340-1060 x2221 scraig@careersourcepbc.com V1

    Annual Organizational Effectiveness Report

    Program Year 2015 - 2016

  • 2 PY 2015-16 Annual Organizational Effectiveness Report CareerSource Palm Beach County October, 2016

    Contents Introduction/Overview ....................................................................................... 3

    Major Initiatives in PY2015/2016 ........................................................................ 4

    Building Community Partnerships ..................................................................... 11

    Communications and Outreach ......................................................................... 14

    Business Development ...................................................................................... 16

    PY2015/2016 Performance Results ................................................................... 18

    Program Performance Results ........................................................................... 20

    Financial Analysis .............................................................................................. 33

    Staffing ............................................................................................................. 36

    Palm Beach County Workforce Profile .............................................................. 38

    Significant Challenges and Initiatives for PY2016/2017 and Beyond .................. 45

    Conclusion ........................................................................................................ 48

  • 3 PY 2015-16 Annual Organizational Effectiveness Report CareerSource Palm Beach County October, 2016

    Introduction/Overview It has been approximately 22 months since our last Annual Organizational Effectiveness Report in January 2015. At that time, it was decided that CareerSource Palm Beach County would move from a calendar year report to one aligned with our program year (July 1st through June 30th). As a result, this report will cover the 18 months since the last report period, and transition to a program year report in subsequent years.

    During the period since our last report, the national economy has continued a slow recovery from the recent recession. The widely reported unemployment rate has dropped to a level that would seem to indicate a condition of near full employment. As we all know, looks can be deceiving. We have seen a decline in the overall labor force participation rate with an unemployment rate decrease; this may be caused by one or more contributing factors working together, baby boomer retirements, increased college enrollments, a slow decline in working women, erosion of job skills and growth of government support programs, automation, etc. Due to declines in the labor force participation rate, there is expected to be a shortage of skilled workers. Employers have openings today for skilled workers in health care, construction and advanced manufacturing. These are the challenges faced by CareerSource Palm Beach County each day.

    In July 2014, Congress passed and the President signed a sweeping piece of legislation that is fundamentally changing how we fulfill our mission. CareerSource Palm Beach County began immediately to embrace the spirit and intent of the federal Workforce Innovation and Opportunity Act (WIOA) and in 2015 began the transition to WIOA. Using the guidance provided by the new law, CareerSource began to capitalize on the combined strength of the business community, educational institutions, and community partners all working toward the common goal of building the workforce of the future. The work continues, and the results to date are encouraging.

    One final thought before moving on to the details of this report. WIOA seeks to eliminate overlapping efforts by multiple community agencies. The intent of the law is to focus the efforts of all community agencies with a sympathetic interest in meeting workforce needs in a more cost effective way. As previously stated, CareerSource Palm Beach County began well ahead of many other local boards across the state, embracing WIOA in both spirit and intent. Memorandums of Understanding (MOU) were revised and implemented with many of our existing community partners. Other community partners, although not required by WIOA, were also added to the effort. However, its not enough to just meet the letter of the law by creating MOUs. CareerSource Palm Beach County has assumed the role of the convener of community agencies, and is actively pursuing joint efforts to make the spirit and intent of WIOA a reality with measurable results.

    In the past, the measure of success for most workforce boards is rigid compliance with laws/regulations and ensuring the money allocated for operations was spent wisely and completely. Perhaps thats a bit of an over simplification, but if so, not by much. Those things are still important. However, for us that was never enough. Like other industries, workforce systems must learn to adapt new challenges, ideas, and evolving technologies. They must be open to the changing demographics of the communities they serve. They must seek to optimize the use of every tax dollar, and deliver measurable, meaningful results from the perspective of the clients and businesses they serve. CareerSource Palm Beach County is committed to full compliance with the laws and regulations that govern us, but also is dedicated to finding better, more cost effective ways of helping our community and the state of Florida.

  • 4 PY 2015-16 Annual Organizational Effectiveness Report CareerSource Palm Beach County October, 2016

    Major Initiatives in PY2015/2016 Virtual Career Center (VCC)

    New challenges call for new thinking and bold initiatives. CareerSource Palm Beach County continues to be recognized as an innovator and thought leader in our state. One example of innovative thinking is the Virtual Career Center (VCC).

    Designed and implemented by our staff in 2015, the VCC is a ground-breaking approach designed to meet the needs of our businesses and clients. The VCC overcomes many of the limitations we face in delivering our services to those who need them. Our current career centers are open 5 days per week from 8:00 AM to 5:00 PM. Building additional centers or expanding hours of operation are not viable options due to the cost involved. Also, many of clients have transportation issues or cannot come into a center during normal business hours.

    Finally, the way people access information and services has changed. We live in a virtual world where the computer is the preferred means for shopping, entertainment, accessing information, and services of all kinds. And so, we too must adopt a new delivery method. The Virtual Career Center provides

  • 5 PY 2015-16 Annual Organizational Effectiveness Report CareerSource Palm Beach County October, 2016

    most of the services available at our Career Centers and some that we do not have the capability to offer. It is available to clients 24 hours a day, 7 days a week. Using the VCC, clients can register for work, prepare a resume, use our assessment tools, post for jobs through Employ Florida Marketplace (EFM), research employers, and take training courses on-line without ever leaving home. The VCC may never completely replace our traditional career centers, but it vastly expands our capability to serve the community at a fraction of the cost. This may become critical when the economy slips back into the next recession and demand for our services exceeds our capacity to deliver programs in the traditional manner.

    Supplemental Nutrition Assistance Program (SNAP) CareerSource Palm Beach County became the local administrator for SNAP in January 2016. For those unfamiliar with SNAP, it is more commonly known as food stamps. Approximately 100,000 people in Palm Beach County are eligible for SNAP. However, our mandate is to assist only a portion of that population known as Able Bodied Adults Without Dependents (ABAWD). Approximately 18,000 fall into this category. Our challenge is to assist these individuals in finding a job and transitioning off dependence on SNAP.

    During the first six months of the program we faced all the typical challenges of implementing any new program i.e. hiring staff, leasing office space, equipping and training the staff, etc. Other supporting agencies faced growing pains as well. The Florida Department of Economic Opportunitys (DEO) initial program guidance was unclear. Letters sent by DEO to potential SNAP clients did not provide clear instructions regarding the registration process. This created confusion among the clients, resulting in hundreds of inappropriate penalties imposed. Further adding to the confusion, Department of Children and Families (DCF) was under staffed and had difficulty handling the volume of calls, emails, and visits from potential SNAP clients. This resulted in many inappropriate referrals and incorrect information provided to SNAP participants. These problems are typical when implementing a new multi-agency program with the broad scope of SNAP. Yet despite these initial setbacks, the program is running as intended at all agencies involved and we have been able to obtain positive results. Since January 2016, we recorded 119 placements with an average wage of $10.85. We assisted 2,410 SNAP walk-ins, with no incidents reported; we received and responded to

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