an iso 9001:2000 certified company copyright © 2009 kaizen it services pvt. ltd. about us…

An ISO 9001:2000 Certified Company

Copyright © 2009 Kaizen IT Services Pvt. Ltd.

About Us….

Start of operation : 1999

Construction : Private Limited

Employee Strength : 440+

Major Partnership : Tire one supplier of IBM for services

2Copyright © 2009 Kaizen IT Services Pvt. Ltd.

QuickQuick Facts

Presence : Pan India

IT Infrastructure Management

Staffing

System Integration

Software Solutions


Lines Of Lines Of BusinessBusiness

End User Support

Network Support

Hardware Maintenance

Data Center Operation

IT Infrastructure IT Infrastructure ManagementManagement


System Administration

Contract Stuffing

Permanent Recruitment

Optional Leave Management

Deployment at Short Notice


StaffingStaffing

Skill Based Catalogue

Large Database

Solution Architecture design

Partnership with IBM, Lenovo, HP, Dlink

Prompt after sales support


System System IntegrationIntegration

ERP Solution for Small & Medium Business

Pay roll for Small & Medium Business

ITIL compliant Helpdesk Tool

Competency in customised Client Server & Web based Solutions

Software Software SolutionsSolutions


Integration With Tally

Pay roll for Govt. & Semi Govt. Institution

IBM AT & T

Major ClientsMajor Clients


Some End Clients We Some End Clients We ServedServed


Head Office: Kolkata

New Delhi

Mumbai

Pune

Branch NetworkBranch Network

Bangalore


Patna

Bhubaneswar

Guwahati

New Delhi

Branch LocationsBranch LocationsLocation Address Phone Contact

House No. 82, Block – B2 Janak Puri, New Delhi – 110 058 65179368 Sujoy Das

Mumbai Shri Sai Sneha Complex, Wing-F, Flat No. 303, Near Akashnidhi Ramdev Park Road , Mira Road (East),Thane – 401 107

(022) 65296678

Prantika Pal

Pune Flat No. 4 Usha Daulat Apartment, Garware Colony, Near TML factory Main Gate, Chinchwad, Pune 411033

(020)27453944

Amrita Pal

Bangalore Shreeja Tanishq Apartment Flat No. 312, Block-B, 3rd Floor, BMP No.13/2-2, Byrasandra, K R Puram Hobli, Bangalore East, Bangalore – 560 093

(080)65564207

Shovon Saha

Patna 128E S.K. Puri Boring Road . Patna -800001 9334525530 Biplob Sanyal

Guwahati C/o Mr. Naren Chandra das House No.30 Sarumotoria, Swaraj Nagar Path , Dakshin Hangarbari,Dispur Guwahati -781006

9707588460 Dhruba Dutta

Bhubaneswar Plot no. 618, SabarSahi, Rasulgarh, Bhubaneswar 9861155900 Sandeep Kar

Siliguri 237/1 Nivedita Roy Road, Siliguri, Pin- 734003 9433343027 Shambhu Das


Employee Distribution (State Wise)Employee Distribution (State Wise)


Chhattisgarh, Tripura, Meghalaya, Rajasthan, Goa, Andaman & Nicober Island...... Less Than 5

West Bengal

Jharkhand

Orissa

Bihar

Assam

Uttar Pradesh

Haryana

Punjab

160

30

27

17

16

21

13

8

Delhi

Madhya Pradesh

Uttarakhand

Maharasthra

Gujrat

Karnataka

Tamilnadu

Andhra Pradesh

8

6

5

78

7

31

6

5


West BengalKolkata Asansol Burdwan Durgapur Haldia Kharagpur

Siliguri Howrah Jalpaiguri Maldah Mecheda

Jharkhand Jamshedpur Ranchi Dhanbad West Bokaro Hazaribag Khunti

Orissa

Bhubaneswar Rourkela Balasore Sambalpur Berhampur Jharsuguda

Angul Bamnipal Bhadrak Bolangir Jagatsinghpur Jajpur

Joda Keonjhar Khanbond Nayagarh Rayagada

BiharMuzaffarpur Patna Bhagalpur Aurangabad Begusarai BiharSharif

Saharsa Sitamari Siwan

Chhattisgarh Dhamtari

Engineer Engineer LocationsLocations


AssamGuwahaty Jorhat Dibrugarh Silchar Tezpur Bongaigaon

Byrnihat

Tripura Agartala

Meghalaya Shillong

UP

Luckhnow Agra Mughalsarai Gorakhpur Meerut Aligarh

Azamgarh Balia Farrakhubad Jaunpur Mathura Mirzapur

Raiberelli

Hariyana Gurgaon Manesar Ambala Panchkula Karnal

Punjab Amritsar Jalandhar Ludhiana



Delhi Delhi

Madhya Pradesh Bhopal Raipur Gwalior Jhansi Rewa

Uttarakhand Haridwar Dehradun Almora Panth Nagar

Maharastra Mumbai Pune Nagpur Nasik Karad

Gujarat Ahmedabad Bhavnagar Rajkot Surat Gandhinagar

Rajasthan Bikaner Bhilwara Kota

Goa Goa



Karnataka Bangaluru Mangalore

Tamilnadu Chennai Erode

Andhra PradeshHyderabad Visakhapatnam

Andaman & Nicobar Island

Portblair


Employee Employee DistributionDistribution


(Region (Region Wise)Wise)


Back Office & Administrative Support

36

Employee Distribution Employee Distribution (Competency (Competency wise)wise)

End User Support 277 Oncall Engineer 29

Helpdesk Call Coordinator 21 System Administrator 8

Data Center Operation 31 Software 13

Network Engineer 25 Team Leader & Superviser 6

Ethics

Kaizen Kaizen cornerstonescornerstones


-The 4 e -The 4 e principlesprinciples

Efficiency

Empowerment

Law of the Land, nondiscrimination natural justice & integrity

“First time Right”, Processes, Automation

“He decides who actually works” accountability

Empathy Think as a customer & feel the problem he is facing


Quality PolicyQuality Policy

We at kaizen strive to achieve consistent quality by being ethical and empathetic to all stakeholders including customers, suppliers, employees, statutory authorities and shareholders, through our empowered team and efficient usage of technological resources. We drive to continually improve through internal and external reviews and strong MIS and as per QMS requirements of ISO 9001:2000

Growth StoryGrowth Story


ISO 9001:2000 certification

Tier 1 Vendor of IBM for services

Runner up for the CRN Best VAR 2007

Some LaurelsSome Laurels


Reach usReach us

Kaizen IT Services Pvt. Ltd. 219 Jodhpur Park Kolkata 700068

Phone : 033-2499-4192/4193/4194/4195Mail : [email protected] : http://www.kaizencare.net


Operational issues are handled by a 7 member Core Team headed by MD

Monthly Management Review Meeting

Standard Operating Procedures for all operational activity

Rigorous internal audit to ensure process compliance


Management PracticesManagement Practices

100% statutory compliance

Entire Business activities are monitored through ERP

Director Biz Admin –––––– Business & Client Engagement

Project Director (S/W) –––––– Software Development

GM Projects –––––– Time & Material Contracts

GM Operations –––––– On Call Operation


Management TeamManagement Team

GM Finance –––––– Finance & Administration

HR Manager –––––– Human Resource Management

OrganizationOrganization


MANAGING DIRECTOR

MANAGING DIRECTOR

DIRECTOR BUSINESS

ADMIN

DIRECTOR BUSINESS

ADMINGM-PROJECTSGM-PROJECTS GM-

OPERATIONSGM-

OPERATIONSHR

MANAGERHR

MANAGERS/W PROJECT

DIRECTORS/W PROJECT

DIRECTOR GM-FINANCEGM-FINANCE

PROJECT TEAM LEADPROJECT

TEAM LEAD RECRUITMENTRECRUITMENT

SITE RESOURCES

SITE RESOURCES SERVICESERVICE ISIS

DEVELOPERSDEVELOPERS

ADMINADMIN FINANCEFINANCESALESSALES

Salary on 5th of Month (Consistency maintained for last 10 years)

Salary is processed through Payroll software

Provision of accommodating roaster duty

Bimonthly Conveyance disbursal


HR PracticesHR Practices

Zero Balance Salary Account

One Senior Person is identified as SPOC (Single Point of Contact) for all issues of Resources

Formal Induction on Joining

Annual Get together


HR PracticesHR Practices

Structured Training Effort

Leave Management of the deployed Resource

Recruitment Activity ensuring 1 in 3 hit ratio

Engagement of a senior delivery manager with client for Technical Projects

Deep Domain Knowledge of IT Infrastructure


Value AddsValue Adds

Proper mapping of Job Description to Skill set of a candidate

Engagement extends to clients deliverable to end user ensuring project success

Looking Forward A Fulfilling Business Relationship

Thank YouThank You


an iso 9001:2000 certified company copyright © 2009 kaizen it services pvt. ltd. about us…

Documents

system integration slide

lines of business slide

system administration

pan india slide

certified company copyright

catalogue large database

major clients ibm

bangalore east