wingate systems - it support services
Post on 11-Apr-2017
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Agenda
About Our CompanyWhy IT Managed ServicesOur Services OfferingWhat You Can ExpectOur Operations
About Our Company
Our Qualifications 12 + years in the business 16 support executives with experience from shipping, banking,
consulting, retail health & education industry ITIL & PMP certified account managers
Business focus Provide service to SME organizations Support up to 70 users per organization Providing support services in U.A.E
Our Services Offerings Managed Support Services On-Call Support Services
Why IT Managed Services
Consistency Asset Configuration Software Upgrades & Patch Distribution Hardware Replacement
Cost Control Comprehensive IT Inventory Licensing Compliance Scheduled Technology Investments
Eliminate Down Time (Risk Reduction) Proactive Network Monitoring Non-intrusive Problem Solving
Security Protect your sensitive data & equipment through good hands
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Why IT Managed Services
Focus on Core Business Streamline Business Processes Concentrate on Business Expansion
Expertise Take Advantage from the Pool of Experts Get Highly Trained & Qualified Professionals
Better Visibility Weekly, Monthly and Quarterly Reports Informed Business & Technology Decisions
Flexibility Accommodate Sudden Demands Without Causing Impact on Operations
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Our Services Offering Managed Services I On-Call Support Services
Our Service OfferingManaged Services Plan Your IT Managed Plan to Address all your Company’s IT Needs.
MANAGED MAINTENANCE AND SUPPORT▪ Network Management ▪ Network Monitoring ▪ IT Asset Management ▪ Remote Help Desk & Technical
Support ▪ Mobile Device Management▪ Hardware and Software Inventory▪ Server Optimization and Management▪ Desktop Optimization and
Management▪ Print Management▪ Software Deployment▪ Reporting▪ Monthly customer site visit▪ Quarterly Technology Consult▪ Vendor Management
PLAN HIGHLIGHTS:
▪ Remote monitoring and management of workstations, servers, routers, printers and other network devices.
▪ Auditing and management of workstations, servers, printers, routers and mobile devices from acquisition through disposal.
▪ Monitoring and controlling critical infrastructure items through monitors and alerts.
▪ Preventive maintenance to ensure that your systems run hassle free with taking corrective measures.
MANAGED SYSTEM SECURITY▪ Active Directory Administration▪ Network Policy Enforcement
& Administration▪ File, Folder and Share
Administration▪ Antivirus/Anti-Malware Protection▪ Network Threat Management▪ Patch Management▪ Firewall Administration MANAGED BACKUP AND STORAGE▪ Backup and Storage Administration▪ On-premise Backup & Storage▪ Off-premise Backup & Storage▪ Disaster Recovery
Our Service OfferingOn-Call Support Service Plan
ON CALL PC MAINTENANCE▪ Basic workstation inspection and cleaning of
workstations & server▪ Perform operating system updates and
security patches.▪ Virus protection updates and configuration.▪ Spam, Spyware, Malware and Pop-up
protection updates.▪ Application software updates and
configuration.▪ Test and discover hardware related issues or
potential problems.▪ Security and intrusion testing of network and
firewall abilities.▪ Tune up & disabling of unnecessary system
services.▪ Hard drive integrity check ▪ Verify connections to map drives, printers, 3rd
party network connections.▪ Verify email storage and optimization to
prevent data loss.
What’s Included?ON CALL PC FIXThis maintenance refers to action only taken when a system or component failure has occurred. It is thus a retroactive strategy. The task of the maintenance team in this scenario is usually to effect repairs as soon as possible. Costs associated with corrective maintenance include:
▪ Site visit costs▪ System diagnosis & repair costs▪ Any hardware that may need replacement
costs
The PC once fixed may also be coupled with our "On Call PC Maintenance" service to prevent future issues.
Moving Forward
▪ Network & Systems Assessment
▪ Recommendations
▪ Proposal and Planning
▪ Agreement Sign-Off
WINGATE SYSTEMSsupport@wingatesystems.comCall Us On: +971 4 379 35 65 / +971 55 548 00 26
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