what is ucd ?

User Centric Design

Presenter :

Baidurjya Sinha

November 10, 2009

https://twitter.com/TatanSinha

www.uxtree.in

User Centric design Approach

User-centered design tries to optimize the user interface around how people can, want, or need to work, rather than forcing the users to change how they work to accommodate the software designers / developers approach.

Why User Centric Design?

• The product is to be used by Users not us.• The Users are expected to be master in their own work

not the product.

User behavior

• We Wish our users to behave like this…..

• Reads the Manual before starting• Extremely careful.• Systematic.• Does in detail

But they behave like this...

• Impatient.• Avoid reading Texts.• Directly navigate.• Wants quick results.

Our Challenge ?

• To make our product in accordance the User behavior within the existing Technology.

Our Approach?

• Define success ?

Should look attractive

Designer

My Code should compile.

Developer

Tester

Defect free Product

Common Approach

• Reports from Users.

• Reports evaluating current design by experts.

• User interface Testing by External Team.X

• UX design problems are symptomatic of organizational awareness.

• Need to cure the disease ,not the Symptom.

Problem Area

Some fun

Suggested Approach

Usability in all forms for all. Usability in Design. Usability in Development. Usability in Testing.

All should understand Users and Users Tasks.

Usability Process

Usability Evaluation

feedback

Redesign

Issues

User

Refer

Gap

s

Usability in Testing Process (QASS)

Requirement for Usability in Testing.– For issues that does not pass the normal Usability cycle.– For validation of development with Design.– Ensure no major Usability bug go into release.– Part of normal testing process.

Current State– Has been introduced in DataFlow and Stratus.– Already multiple bugs reported.– Plan to introduce in few other projects.– Guideline checklist formed.

• Understand User Tasks.• Make a Guideline checklist.• Create a Usability bug type in Bug tracking tool.

• Need to understand Bug categorization.

How it can be done

Understand User Tasks

Task based Approach

TasksActions

Q & A

What can be done if there is an Usability Major defect during the last testing cycle.