what is organizational behaviour

ORGANIZATIONAL BEHAVIORS T E P H E N P. R O B B I N S

W W W . P R E N H A L L . C O M / R O B B I N S

T E N T H E D I T I O N

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AFTER STUDYING THIS CHAPTER,YOU SHOULD BE ABLE TO:

1. Define organizational behavior (OB).2. Describe what managers do.3. Explain the value of the systematic study of

OB.4. List the major challenges and opportunities

for managers to use OB concepts.5. Identify the contributions made by major

behavioral science disciplines to OB.L E

A R

N I

N G

O

B J

E C

T I V

E S

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AFTER STUDYING THIS CHAPTER,YOU SHOULD BE ABLE TO:

6. Describe why managers require a knowledge of OB.

7. Explain the need for a contingency approach to the study of OB.

8. Identify the three levels of analysis in this book’s model.

L E

A R

N I

N G

O

B J

E C

T I V

E S

(co

nt’d

)

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Apa pekerjaan seorang manajer?

Aktivitas Manajerial • Membuat Keputusan• Mengalokasikan Sumber

Daya• Mengarahkan orang lain

untuk mencapai tujuan

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Dimana Manajer Bekerja

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Management Functions

ManagementManagementFunctionsFunctions

PlanningPlanning OrganizingOrganizing

LeadingLeadingControllingControlling

7

Management Functions Management Functions (cont’d)(cont’d)

Planning

Suatu proses untuk menentukan tujuan, menerapkan strategi dan mengembangkan rencana untuk mengkoordinasi berbagai aktivitas

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Management Functions (cont’d)

Organizing

Menentukan tugas apa yang harus dikerjakan, siapa, bagaimana, melapor kepada siapa dan dimana keputusan dibuat

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Management Functions (cont’d)

Leading

Suatu fungsi untuk memotivasi karyawan, mengarahkan orang lain, memilih saluran komunikasi efektif dan mengatasi konflik

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Management Functions (cont’d)

Controlling

Memonitor aktivitas untuk meyakinkan bahwa segala sesuatu berjalan sesuai rencana

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Management Skills

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Perilaku Organisasi / Organizational Behavior

Perilaku Organisasional

Suatu bidang studi yang mencari dampak individu,kelompok dan struktur pada perilaku didalam organisasi untuk mencapai efektivitas organisasi

Intuisi

Sebuah perasaan yang tidak didukung oleh hasil penelitian

Studi sistematis

Mencari hubungan sebab akibat dan menyimpulkannya berdasar bukti ilmiah

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Disiplin ilmu yang menyumbang PO

E X H I B I T 1-3a

Psikologi

Ilmu yang mengukur, menjelaskan dan kadang2 merubah perilaku manusia dan binatang

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E X H I B I T 1-3b

SosiologiIlmu yang mempelajari hubungan antar manusia

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Contributing Disciplines to the OB Field (cont’d)

E X H I B I T 1-3c

Sosial psikologiSuatu area dalam psikologi yang merupakan campuran antara psikologi dan sosiologi dengan fokus pada pengaruh seseorang terhadap orang lain

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E X H I B I T 1-3d

Antropologi

Ilmu yang mempelajari aktivitas manusia

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Contributing Disciplines to the OB Field (cont’d)

E X H I B I T 1-3f

Ilmu Politik

Studi mengenai perilaku individu dan kelompok dalam lingkungan politik

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Tantangan dan Peluang bagi PO

Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Responding to the Labor Shortage Improving Customer Service

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Challenges and Opportunity for OB (cont’d)

Improving People Skills Empowering People Coping with “Temporariness” Stimulation Innovation and Change Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior

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E X H I B I T 1-6

Basic OB Model, Stage I

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The Dependent Variables

x

y

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Dependent Variabel

Dependent Variabel– Produktivitas

• Efisiensi• Efektivitas

– Absensi– Turnover karyawan– OCB (Organizational

Citizenship Behavior)– Kepuasan Kerja

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The Independent Variables

IndependentIndependentVariablesVariables

Individual-Level Individual-Level VariablesVariables

OrganizationOrganizationSystem-LevelSystem-Level

VariablesVariables

Group-LevelGroup-LevelVariablesVariables

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The Dependent Variables (cont’d)

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The Dependent Variables (cont’d)

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The Dependent Variables (cont’d)

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The Dependent Variables (cont’d)