water service monitoring experiment, ghana

WATER SERVICE MONITORING IN GHANA

Jeremiah A. Atengdem

Triple-S Annual Planning and Reflection Meeting ,2013Uganda

Findings from three districts

WATER SERVICES THAT LAST …2

WHY FOCUS ON MONITORING?

“With monitoring, we now know where we are falling short, and as a District Assembly, we would take immediate remedial measures to stem the situation”

Challenges with current monitoring system: -Focused on counting systems-Keeping data up-to-date -Paper based and cumbersome

Hon. Alhassan MumuniFormer District Chief Executive,

East Gonja District

WATER SERVICES THAT LAST …3

THE EXPERIMENT

East Gonja, Northern Region

Akatsi, Volta Region

Sunyani West, Brong Ahafo Region• Functionality

• Service level indicators• Service provider indicators• Service authority indicators

WATER SERVICES THAT LAST …4

RESULTS

Reliable: 69%

Non-crowding: 72%

Distance: 83%

Quality: 94%

Quantity: 51%

Service level

Basic services: 34%

Sub-standard services: 38%

Not providing services: 29%

Functional: 67%

Number of point sources: 249

Example: Akatsi district, Volta region, Ghana

FunctionalityReliabilityDistanceCrowdingQualityQuantityService level

WATER SERVICES THAT LAST …5

KEY MESSAGES

• A third of boreholes in the pilot districts are not working.

• The monitoring data showed that water supply facilities in the three pilot districts provided basic services to only 20% of the population they serve which is below the government standards.

• Using monitoring data enables district staff to have a better picture of water facilities and plan concretely to find money to fix broken handpumps and prevent those working from breaking.