ux is team work! (bulgaria web summit 2015)

@MarianaMota #BGWS15

Mariana Mota UX Designer

Oxford Computer Consultants | UX Oxford | TalkingDesign.io

UX is team work!

@MarianaMota #BGWS15

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UX Oxford

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Are you crazy? I can’t do that! ” - developer

“

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This looks nothing like the design I made! ” - designer

“

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The team doesn’t take ownership for their tasks” - project manager

“

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us them

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Designing or developing in isolation is not an option.

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us

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the project team

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Teams

Techniques

Communication

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www.oxfordcc.co.uk

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Teams

Techniques

Communication

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Teams

Techniques

Communication

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https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/

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Government Digital Service

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UX project lifecycle

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Meet users early and often.

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Teams

UX techniques

Communication

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8 essential UX techniques 1. Contextual research 2. User interview 3. User flow 4. Question-Missing-Idea 5. The Product Canvas 6. Sketching 7. Stakeholder workshop 8. Project retrospectives

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Contextual research

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MarianaUX Designer

MarkProject Manager Reynold

Account Manager

TimDeveloper

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Contextual research

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PaulSupport and training

MarianaUX Designer

Ant User

User interview

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User flow

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Question - Missing - Idea

User flow

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Question - Missing - Idea

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Question - Missing - Idea

User flow

Wireframes

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http://www.romanpichler.com/tools/product-canvas/

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The product canvas

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The product canvas

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Target groupUser flow

Sketches

Sprint goal

Sprint tasks

MetricsGoal

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Sketching

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Sketching & Inspiration board

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Feel comfortable sharing unfinished work.

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Stakeholder workshop

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Project retrospectives

http://plans-for-retrospectives.com/

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Teams

Techniques

Communication

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Verbal communication:

Facilitator & Leader

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Facilitator language• Warm and neutral

• Active listening

• Passive and inclusive tone

“How about…”

“Maybe we can…”

“What if…”

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Leader language• Competence

• Expert

• Direct and muscular language

“That’s absolutely right, and here’s why…”

“I completely agree because…”

“This is my plan…”

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When asking for feedback:• State clearly:

Where you are at What you expect feedback on

• Ask clear questions

• Explain the rationale for your decisions

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When giving feedback:

• Ask the current status of the design

• Question first. Comment last.

• Explain technical challenges

• Don’t refer to your personal taste. Refer to the briefing and user research.

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Avoid:

“I don’t like it.”

“Can’t do it” (without explaining why)

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Go back to the brief.

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Designers need to know

the ‘why’s.

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How many designers does it

take to change a light bulb?

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Answer:

Does it have to be a light bulb?

How many designers does it

take to change a light bulb?

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“Give it 5 minutes.”

https://signalvnoise.com/posts/3124-give-it-five-minutes

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“If someone loses, you did it wrong”

When negotiating…

http://www.artofmanliness.com/2011/05/11/how-to-haggle-like-your-old-man/

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Communication tools

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Github

Photo: https://help.github.com/assets/images/help/pull_requests/conversation.png

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Jira

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Trello

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Trello

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Sqwiggle

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But let’s not settle.

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But let’s not settle.

We work with technology.

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But let’s not settle.

We work with technology.

It’s always changing.

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But let’s not settle.

We work with technology.

It’s always changing.

This process will change.

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So,

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So,

Let’s keep meeting up,

discussing, improving.

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So,

Let’s keep meeting up,

discussing, improving.

Regularly.

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Thank you.

marianamota.com

marianamota.com/ux-is-team-work

@MarianaMota