using big data to deliver the right training at the right time

@CSODConvergence @CornerstoneInc #CSODConf15

Using Big Data to deliver the Right training at the Right time

Ani MukerjiLearning Center Architect, LinkedIn

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

350MM Members 100k+ Recruiters

3000+ Relationship Managers & Product Reps

13 Customer Learning Team

members

Cornerstone Learning & Extended

Enterprise Cloud

@CSODConvergence @CornerstoneInc #CSODConf15

Maria in 2013

Boss bought Recruiter license

Not Tech Savvy & doesn’t have the time

Doesn’t know about the Learning Center

@CSODConvergence @CornerstoneInc #CSODConf15

Juan in 2013

Too many accounts to manage & monitor

Doesn’t have a good reason to call

No access to Learning Data

Customers Who Took At Least 1 Training Were 30% More Likely To Be Highly Satisfied

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

How Do We Get Maria Engaged In Training?

Right Training @ Right Time

Awareness

Close the Loop With

Internal Teams

Big Data

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

Where the Data GoesSSO/ API

CSOD

Outbound Data Feed

Data Warehouse

Tableau Dashboards

BI Analytics (Crystal Ball) E-mails

CRM

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

Learning Engagement Dashboard

Adoption

Impact

Modality Filters

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

Dashboard: Insights

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

Dashboard: Insights

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

Crystal Ball AlertsBehavioral Trigger Suggested Solution

No Learning Center access 30 days since provisioning

Learning Center Link

Low Engagement User /No Training Completed

Send link to Introductory Self-Paced Tutorial

Low InMail response Send link to Basic InMail Tutorial

High Profile views or search ratio to InMails sent

Send link to Boolean Search Tutorial

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

Direct Emails

@CSODConvergence @CornerstoneInc #CSODConf15

Juan in 2015Receives Alerts

Has easy visibility

Can compare clients side by side

Has a good reason to call

@CSODConvergence @CornerstoneInc #CSODConf15

Maria in 2015

She can’t imagine doing her job without us!

Takes basic training

Gets notifications

More engaged with the RM

Recommends training to peers

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

400,000 Members Started New Opportunities Via Recruiters We Trained In 2014!

300% Increase in Training Hours Delivered

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

What’s next?

USER/S INPUTS OUTCOMES

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

Planning for Your Success

BUILD CONSENSUS DON’T REINVENT THE WHEEL

PARTNER

@CSODConvergence @CornerstoneInc #CSODConf15

amukerji@linkedin.comlinkedin.com/in/animukerji/

Ani Mukerji

Questions?