using big data to deliver the right training at the right time
TRANSCRIPT
@CSODConvergence @CornerstoneInc #CSODConf15
Using Big Data to deliver the Right training at the Right time
Ani MukerjiLearning Center Architect, LinkedIn
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
350MM Members 100k+ Recruiters
3000+ Relationship Managers & Product Reps
13 Customer Learning Team
members
Cornerstone Learning & Extended
Enterprise Cloud
@CSODConvergence @CornerstoneInc #CSODConf15
Maria in 2013
Boss bought Recruiter license
Not Tech Savvy & doesn’t have the time
Doesn’t know about the Learning Center
@CSODConvergence @CornerstoneInc #CSODConf15
Juan in 2013
Too many accounts to manage & monitor
Doesn’t have a good reason to call
No access to Learning Data
Customers Who Took At Least 1 Training Were 30% More Likely To Be Highly Satisfied
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
How Do We Get Maria Engaged In Training?
Right Training @ Right Time
Awareness
Close the Loop With
Internal Teams
Big Data
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
Where the Data GoesSSO/ API
CSOD
Outbound Data Feed
Data Warehouse
Tableau Dashboards
BI Analytics (Crystal Ball) E-mails
CRM
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
Learning Engagement Dashboard
Adoption
Impact
Modality Filters
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
Dashboard: Insights
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
Dashboard: Insights
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
Crystal Ball AlertsBehavioral Trigger Suggested Solution
No Learning Center access 30 days since provisioning
Learning Center Link
Low Engagement User /No Training Completed
Send link to Introductory Self-Paced Tutorial
Low InMail response Send link to Basic InMail Tutorial
High Profile views or search ratio to InMails sent
Send link to Boolean Search Tutorial
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
Direct Emails
@CSODConvergence @CornerstoneInc #CSODConf15
Juan in 2015Receives Alerts
Has easy visibility
Can compare clients side by side
Has a good reason to call
@CSODConvergence @CornerstoneInc #CSODConf15
Maria in 2015
She can’t imagine doing her job without us!
Takes basic training
Gets notifications
More engaged with the RM
Recommends training to peers
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
400,000 Members Started New Opportunities Via Recruiters We Trained In 2014!
300% Increase in Training Hours Delivered
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
What’s next?
USER/S INPUTS OUTCOMES
@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15
Planning for Your Success
BUILD CONSENSUS DON’T REINVENT THE WHEEL
PARTNER
@CSODConvergence @CornerstoneInc #CSODConf15
[email protected]/in/animukerji/
Ani Mukerji
Questions?