user guide version 3.0 learn how to use your mobile phone to send and receive money

USER GUIDE

VERSION 3.0

LEARN HOW TOUSE YOUR

MOBILE PHONETO SEND AND

RECEIVEMONEY

TABLE OF CONTENTS

WHAT IS GTMOBILE MONEY?

GETTING STARTED

FUNDING YOUR ACCOUNT3

LINKING YOUR BANK ACCOUNT4

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

TABLE OF CONTENTS

GETTING STARTED

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

GTMOBILE MONEY is a Fast, Secure and Convenient way to transfer FUNDS using a Mobile Phone…

GTMOBILE MONEY can also be used for:

Bill Payments

Shopping

Airtime Purchase

WHAT IS GTMOBILE MONEY?1

WHO CAN USE GTMOBILE MONEY?

GTMOBILE MONEY can be used by anyone with a mobile phone. Your Mobile Number is also your Account Number and it is also a required parameter when logging into your account.

PHONENUMBER

GTMMACCOUNTNUMBER=

WHAT IS A WALLET?

The GTMOBILE MONEY ACCOUNT has several pockets:

The permanent default pocket is called the Mobile Money Wallet or “WALLET” for short.

A Bank Account Pocket can also exist. This is the linkage to your GTBank Account.

Other special products may be deployed as Pockets such as:

“TARGET SAVINGS”

“CREDIT CARD”

“LOYALTY POINTS”

“FUEL PAYMENTS”

HOW DO I FUND AND WITHDRAW FROM MY ACCOUNT?

Your WALLET can be funded via any Bank Account – YES, even from other Banks by using your Debit Card to effect a transfer through the ATM or Internet.

You can also walk into any GTBank Branch to fill a Transfer Form.

Funds can be withdrawn from the WALLET via any GTBank ATM without using an ATM Card.

Funding and Withdrawals can only be done from the default pocket of the GTMobile Money Account which is referred to as the WALLET.

WHAT ABOUT SECURITY?

Your GTMOBILE MONEY WALLET is highly secure;

Your phone number is your account number

Transactions are secured with your password (or PIN)

Confirmation SMS is sent to your phone number for every transaction

Transaction details are not stored on the phone so funds are safe even when the phone is stolen

All CBN Security guidelines have been implemented.

Do not disclose your PIN to anyone. It is your PIN that gives you secure access to your WALLET.

POP QUIZ

PHONENUMBER

GTMMACCOUNTNUMBER

= WALLET=

FROM A FUNDING AND WITHDRAWAL PESPECTIVE CAN YOU CONFIRM WHETHER THE STATEMENT ABOVE IS TRUE OR FALSE BY CLICKING ANY OF THE BUTTONS BELOW:

CONGRATULATIONS!!

You have successfully completed CHAPTER 1 of the GTMOBILE MONEY USER GUIDE . Watch out for CHAPTER 2 where we teach you how to get the GTMobile Money Application unto your Phone.

PHONENUMBER

GTMMACCOUNTNUMBER

= WALLET=

This statement is absolutely correct for funding and withdrawals, because as mentioned earlier, the default pocket is the only one enabled for this type of transactions

TABLE OF CONTENTS

GETTING STARTED

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

GETTING STARTED2

GETTING STARTED

In order to use GTMOBILE MONEY there are 3 easy steps:

1. DOWNLOAD (GET) THE APPLICATION

2. REGISTER YOUR PERSONAL DETAILS

3. ACTIVATE YOUR ACCOUNT

GETTING STARTED2

HOW TO GET THE APPLICATION

Before you get the GTMOBILE MONEY App you must be able to determine which format is suitable for your Mobile Phone…

GTMOBILE MONEY is available in three (3) major formats:

1. Smart Phone Application

2. SIM Toolkit

3. USSD*

With these three formats, GTMOBILE MONEY is available to you regardless of the type or model of phone you are using.

* Unstructured Supplementary Service Data

GETTING STARTED2

FORMAT #1

The SMARTPHONE Application is available for DOWNLOAD on Android, Blackberry, iPhone and Java enabled Phones.

GETTING STARTED2

HOW TO DOWNLOAD THE APPLICATION

The SMART PHONE Application has to be downloaded from your phone browser.

First of all ensure that you have internet access on your smart phone.

If you don’t have Internet access, please contact your network provider for guidelines to enable you browse on your phone.

GETTING STARTED2

BROWSE TO ANY OF THE LISTED LOCATIONS:

The URL’s are case-sensitive These are also temporary locations as ALL the applications will soon be available in respective native app stores like: Google Play, Nokia App Store, Apple App Store and Blackberry App World.

For Blackberry App:BB – OS5http://bit.ly/GTBankBB5BB - OS6 & 7 etc http://bit.ly/GTBankBB6

For Java App (Nokia, LG, etc): http://bit.ly/GTBankJAR

For Android App:

http://bit.ly/GTBankANDROID

For iPhone App:

COMING SOON

GETTING STARTED2

CHECK FOR THE GTBANK ICON IN YOUR PHONE MENU AFTER DOWNLOADING

GETTING STARTED2

NOW YOU CAN LAUNCH THE APPLICATION BY CLICKING ON THE ICON

GETTING STARTED2

CONGRATULATIONS! YOU HAVE LAUNCHED YOUR SMART PHONE APPLICATION

GETTING STARTED2

CONGRATULATIONS! YOU HAVE LAUNCHED YOUR SMART PHONE APPLICATION

Now that you have launched your SMART PHONE application, the next step is to register and activate your account.

GETTING STARTED2

REGISTRATION USING THE SMARTPHONE APP

By clicking the SIGNUP button shown on the screen, you will reveal the REGISTRATION page

GETTING STARTED2

ENTER YOUR PERSONAL DETAILS

Please use the Navigational buttons built into the smart phone app to move between screens.

GETTING STARTED2

ENTER YOUR PERSONAL DETAILS

GETTING STARTED2

CONFIRM YOUR PERSONAL DETAILS BEFORE YOU SUBMIT

GETTING STARTED2

CONFIRM YOUR PERSONAL DETAILS BEFORE YOU SUBMIT

After submission of details, a six-digit ACTIVATION CODE is sent to you which will be used to activate your account.

GETTING STARTED2

CONGRATULATIONS!!

You have successfully registered for GTMOBILE MONEY, however, to begin to use the service, you MUST ACTIVATE your account.

GETTING STARTED2

ACTIVATING YOUR ACCOUNT USING A SMARTPHONE

To begin the process click on the NEW USER ACTIVATION button.

GETTING STARTED2

Note that your six-digit ACTIVATION CODE is automatically populated in the “one time password” field.

GETTING STARTED2

Input your MOBILE NUMBER then click “continue”

GETTING STARTED2

Create a 4-Digit PIN then click “continue”

GETTING STARTED2

Accept the TERMS AND CONDITIONS by clicking “ok”

GETTING STARTED2

After accepting the Terms and Conditions, you will receive a message confirming that your account has been activated

GETTING STARTED2

You can now click on “exit” button as your account has been activated.

GETTING STARTED2

NOW LET US TAKE A LOOK AT FORMAT #2

The SIM TOOLKIT Application is available only on ETISALAT SIM cards at the moment and it works with ALL phone types..

GETTING STARTED2

THE FIRST STEP IS TO LOCATE THE SIM TOOLKIT ICON

The SIM TOOLKIT ICON is on the phone menu. It is either labeled by the network name “ETISALAT” or as “SIM TOOLKIT”

GETTING STARTED2

STEP TWO

Select MOBILE MONEY in the displayed Sim Toolkit MENU. This will display a list of Mobile Money Schemes Operators including GTBank

GETTING STARTED2

STEP THREE

Click GTBANK from the list to make it your default Mobile Money Menu

GETTING STARTED2

CONGRATULATIONS YOU NOW HAVE THE GTMOBILE MONEY MENU ON YOUR SIM TOOLKIT

GETTING STARTED2

CONGRATULATIONS YOU NOW HAVE THE GTMOBILE MONEY MENU ON YOUR SIM TOOLKIT

Now that you have launched your SIM TOOLKIT application, the next step is to register and activate your account.

GETTING STARTED2

REGISTRATION VIA SIM TOOLKIT

Select MY ACCOUNT from the MENU

GETTING STARTED2

Select REGISTRATION option from the list

GETTING STARTED2

Select SELF REGISTRATION from the menu option

GETTING STARTED2

Enter FIRST NAME and click on “ok”

GETTING STARTED2

Enter LAST NAME and click on “ok”

GETTING STARTED2

Enter DATE OF BIRTH and click on “ok”

GETTING STARTED2

Enter MOTHERS MAIDEN NAME and click on “ok”

GETTING STARTED2

Confirmation screen

GETTING STARTED2

Confirmation Text Message

GETTING STARTED2

ACTIVATION VIA SIM TOOLKIT

Select SELF ACTIVATION from the menu option

GETTING STARTED2

Input ACTIVATION CODE and click “ok”

GETTING STARTED2

Choose a PASSWORD and click “ok”

GETTING STARTED2

Confirmation Message

GETTING STARTED2

CONGRATULATIONS!!

You have now successfully activated your account using the SIM Toolkit MENU

GETTING STARTED2

FORMAT #3

The USSD* Application, needs no download. The Application is called by dialing a string of pre-determined numbers and characters from ANY phone.

For GTMOBILE MONEY this string is:

* Currently available on GLO and Airtel only

GETTING STARTED2

DIAL *501# NOW.

After dialing *501# you should get a WELCOME screen as shown below. Click on the “exit” button to proceed..

GETTING STARTED2

THE USSD MENU

By clicking the EXIT button, you have now revealed the USSD MENU and you are now ready for REGISTRATION

GETTING STARTED2

CONGRATULATIONS YOU NOW KNOW HOW TO CALL THE GTMOBILE MONEY MENU USING THE USSD STRING *501#

Now that we have launched the final Application, we can now proceed to the REGISTRATION process .

GETTING STARTED2

OOOPS!!

Please be informed that the USSD Application is still in the Test Environment and is not yet LIVE. REGISTRATION via USSD is therefore not yet available

Thank you.

POP QUIZ

HOW MANY DIGITS IS THE CODE REQUIRED TO ACTIVATE YOUR ACCOUNT? CLICK ON THE CORRECT ANSWER

GETTING STARTED2

CONGRATULATIONS!!

You have now successfully completed MODULE 2: GETTING STARTED

The Activation code is 6-digits and it is generated after successful Registration. This code is required to validate the activation process that makes your mobile money account available and ready for transactions.

GETTING STARTED2

TABLE OF CONTENTS

GETTING STARTED

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

DEPOSIT MONEY…

CLICK TO GO BACK

1. GTBANK BRANCH

2. GTMOBILE MONEY APP

3. INTERSWITCH QUICKTELLER

You can deposit money (CASH-IN) TO YOUR wallet from any of the following sources:

CASH-IN AT BANK BRANCH

Follow the steps below to CASH-IN at a Branch

Your account will be credited with virtual money (Electronic money). You will receive a text message that your account has been funded with the amount you wish to deposit into your account.

Check your account balance to confirm money has entered your account. You should also receive a text message confirming this deposit

CASH-IN VIA MOBILE MONEY APP

The GTMOBILE MONEY App has a feature where you can transfer money from your GTBank account into your wallet by yourself. First step is to login to your GTMobile Money Menu..

After you login to the GTMobile Money Menu, click on the “send money “ button

Next you will see two options. Click on “To Self “. This means you want to send money to yourself..

The next screen will display two options as well. Select the “Bank to Wallet “ option.

The final screen will request for AMOUNT and PIN then you can complete the transaction.

Please note that in order for you to be qualified to conduct a “Bank to Wallet” transaction, your Bank Account has to be Linked (SEE Chapter 4.).

You need to make a special request for this to happen.

CLICK HERE FOR THE BANK ACCCOUNT LINKAGE PROCESS

CASH-IN VIA INTERSWITCH QUICKTELLER

Enter the following URL into your Browser:

https://www.quickteller.com/GTMobileMoney

Click on PAY

Fill in all necessary fields

Click on NEXT to get a confirmation page

Next, a screen would pop up requesting for you to provide your ATM card details. Once this is done, you would receive a successful message and also an SMS. Your wallet would also be credited.

This is also the method used to cash in from other Bank Accounts. All you have to do is to use another Banks ATM card to effect the transfer.

Maximum amount you can deposit into your wallet via Quick teller website is N3,000

You can also do a cash-in transaction on any Bank ATM that has the QUICKTELLER MENU

POP QUIZ

DEPOSIT FORM

WHAT KIND OF FORM DO YOU FILL IF YOU WANT TO FUND YOUR WALLET BY WALKING INTO A GTBANK BRANCH?

TRANSFER FORM

APPLICATION FORM

CONGRATULATIONS!!

You have now successfully completed CHAPTER 3: FUNDING YOUR ACCOUNT.

Please proceed to CHAPTER 4.

In order to fund your WALLET from a GTBank branch, you must first of all be a GTBank customer and then you will have to fill an Account Transfer form to move money from your bank account to your WALLET

TRANSFER FORM

TABLE OF CONTENTS

GETTING STARTED

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

LINKING YOUR BANK ACCOUNT…

CLICK TO REFRESH YOUR MEMORY

One of the easiest ways to deposit money into your WALLET is to do it right from the Mobile Money Application itself. Click the immediate link below to refresh your memory

I AM A GENIUS, LETS PROCEED

LINKING YOUR BANK ACCOUNT…

The account linkage process is completed in 3 easy steps:

Visit a GTBank branch

Fill a form requesting for the account to be linked to your wallet.

You will receive a message on your phone confirming the completion of the task within 24 hours

Please note that once you fill the Mobile Money Staff Update Form on the intranet, you are requesting that your Bank account be linked to your wallet.

POP QUIZ

DEPOSIT FORM

WHAT KIND OF FORM DO YOU FILL IF YOU WANT TO FUND YOUR WALLET BY WALKING INTO A GTBANK BRANCH?

TRANSFER FORM

APPLICATION FORM

CONGRATULATIONS!!

You have now successfully completed CHAPTER 4: LINKING YOUR BANK ACCOUNT.

Now you are prepared for CHAPTER 5 (Sending Money).

In order to fund your WALLET from a GTBank branch, you must first of all be a GTBank customer and then you will have to fill an Account Transfer form to move money from your bank account to your WALLET

TRANSFER FORM

TABLE OF CONTENTS

GETTING STARTED

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

TRANSFERRING MONEY5

TRANSFERRING MONEY…

To transfer money, click on the “send money” button in the main menu

Next you will see two options. Click on “To Others “. This means you want to send money to a third party..

TRANSFERRING MONEY5

The next screen will display two options and then you have to select the source. For this example, choose “From Wallet”

TRANSFERRING MONEY5

The next screen will display three options and then you have to select the destination. For this example, choose “To phone”

TRANSFERRING MONEY5

Now you have to select the Phone Number of the beneficiary, Amount and input your PIN

TRANSFERRING MONEY5

Next you will requested to confirm the transaction details before proceeding..

TRANSFERRING MONEY5

Finally you will receive a message confirming the success of your transaction

TRANSFERRING MONEY5

You have successfully transferred money to a PHONE NUMBER. You can also repeat the same process to transfer to any Bank Account by selecting the Appropriate option in the menu.

TRANSFERRING MONEY5

POP QUIZ

WALLET

SELECT THE WRONG OPTION.

USING THE GTMOBILE MONEY APPLICATION, YOU CAN SEND MONEY FROM ANY OF THE FOLLOWING:

LINKED GTBANK ACCOUNT

OTHER BANKS

TRANSFERRING MONEY5

CONGRATULATIONS!!

You have now successfully completed CHAPTER 5 (Sending Money).

Now you are prepared for CHAPTER 6 (Receiving Money).

You do not have access to other bank accounts from GTMobile Money

OTHER BANKS

TRANSFERRING MONEY5

TABLE OF CONTENTS

GETTING STARTED

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

RECEIVING MONEY…

In order to receive money you need to own a mobile phone OR a Bank Account and you can be either of the following:

REGISTERED CUSTOMER

UNREGISTERED CUSTOMER

RECEIVING MONEY6

RECEIVING MONEY…

A Registered customer is one that has the GTMOBILE MONEY Application and has his details registered on the platform.

REGISTERED CUSTOMER

This type of customer receives money directly into his WALLET and he gets a notification to tell him so.

A Registered customer may also receive money into his regular bank account. This is however dependent on if the sender is ENABLED to send money to Bank Accounts.

RECEIVING MONEY6

RECEIVING MONEY…

An un-Registered customer is one who doesn’t have a WALLET

This type of customer can still receive money. However he gets a Withdrawal Code that enables him to cash the money from any GTBank ATM without using a card.

A UN-Registered customer may also receive money into his regular bank account. This is however dependent on if the sender is ENABLED to send money to Bank Accounts.

This method of collecting cash from an ATM without a card is termed: CARDLESS ATM WITHDRAWAL

RECEIVING MONEY6

POP QUIZ

ANYONE

WHO CAN RECEIVE MONEY INTO A BANK ACCOUNT:

REGISTERED CUSTOMER

RECEIVING MONEY6

CONGRATULATIONS!!

You have now successfully completed CHAPTER 6 (Receiving Money).

Now you are prepared for CHAPTER 7 (Withdrawing Money).

Anyone can receive money into their bank account as long as the sender his enabled to do such a transaction

ANYONE

RECEIVING MONEY6

TABLE OF CONTENTS

GETTING STARTED

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

WITHDRAWING MONEY…

Funds can only be withdrawn from the ATM by performing a card less withdrawal transaction

WITHDRAWING MONEY7

Again, There are two classes of people that can withdraw money:

Funds can only be withdrawn from the ATM by performing a card less withdrawal transaction

WITHDRAWING MONEY7

UNREGISTERED

REGISTERED

WITHDRAWING MONEY7

REGISTERED

A Registered customer has to perform a CASH-OUT transaction from GTMobile Money Application in order to generate a WITHDRAWAL CODE that can be used on the ATM

WITHDRAWING MONEY7

REGISTERED

The cash out sequence will now be described in the next few pages

Locate MY ACCOUNT in your mobile money MENU and click on it.

WITHDRAWING MONEY7

REGISTERED

Click on CASH-OUT

WITHDRAWING MONEY7

REGISTERED

Select CASH-OUT ATM

WITHDRAWING MONEY7

REGISTERED

Input AMOUNT and your four digit PIN

WITHDRAWING MONEY7

REGISTERED

Click on CONFIRM

WITHDRAWING MONEY7

REGISTERED

Next you will receive a message with your 12-Digit FUND ACCESS CODE

WITHDRAWING MONEY7

REGISTERED

Click on HOME to return to the main mobile money MENU

WITHDRAWING MONEY7

REGISTERED

WITHDRAWING MONEY7

UNREGISTERED

An un-Registered customer who has received a WITHDRAWAL CODE via SMS can proceed to the nearest GTBank ATM to withdraw the funds

Funds withdrawal is currently ONLY through GTBank ATMs. However, as other Banks open up card less withdrawals, these will also be available for Cash-Out .

WITHDRAWING MONEY7

UNREGISTERED

Your Withdrawal code is 12 digits and looks like this:

The Withdrawal Code can also be referred to as the FUND ACCESS CODE. The Code is valid only for 24hour s MAX and expires at MIDNIGHT always.

WITHDRAWING MONEY7

UNREGISTERED

106156838075

As an unregistered RECEPIENT, in order for you to collect cash from the ATM you need to know all the following details:

The last four digits of the Fund Access code substitutes as the MPIN for unregistered customers ONLY

WITHDRAWING MONEY7

UNREGISTERED

FUND ACCESS CODE

YOUR PHONE NUMBER

AMOUNT

At the ATM, you will be prompted to press any key to perform a CARDLESS TRANSACTION.

WITHDRAWING MONEY7

UNREGISTERED

The keys to press are the ones on either side of the ATM screen and not the keypad

Next you will be presented with four (4) sequential screens each asking for one of the following details:

WITHDRAWING MONEY7

UNREGISTERED

FUND ACCESS CODE

YOUR PHONE NUMBER

AMOUNT

Upon successful confirmation of all the details, the ATM will present you with your cash. This transaction should last approximately about one minute

WITHDRAWING MONEY7

UNREGISTERED

You can only withdraw in multiples of N1,000.

POP QUIZ

THE FUND ACCESS CODE FOR ATM WITHDRAWALS IS HOW MANY DIGITS?

WITHDRAWING MONEY7

CONGRATULATIONS!!

You have now successfully completed CHAPTER 7 (Withdrawing Money).

Now you are prepared for CHAPTER 8 (Security).

The FUND ACCESS CODE is 12-DIGITS and it is the security code used to access funds from the ATM without using a Debit Card

WITHDRAWING MONEY7

TABLE OF CONTENTS

GETTING STARTED

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

SECURITY…

The next few pages will highlight some basic security features of GTMobile Money

SECURITY8

SECURITY…

SECURITY8

Your phone number is your account number

Your phone number is easy for you to remember and all transaction alerts go to this number so you know what is happening on your account all the time

SECURITY…

SECURITY8

Transactions are secured with your password (or PIN)

Your PIN is secret and should be known only to you. It consists of 4 digits

SECURITY…

Your PIN is secret and should be known only to you. It consists of 4 digits

SECURITY8

Confirmation EMAIL and SMS is sent to your phone number for every transaction

SECURITY…

SECURITY8

Transaction details are not stored on the phone so funds are safe even when the phone is stolen

SECURITY…

SECURITY8

The guidelines cover issues such as transaction limits, hardware and software security, disaster recovery etc.

All CBN Security guidelines have been implemented.

POP QUIZ

PHONE NUMBER

WHICH OF THE FOLLOWING IS NOT A SECURITY FEATURE OF GTMOBILE MONEY?

SECURITY8

CONFIRMATION SMS

SECRET PIN

PHONE TYPE

CONGRATULATIONS!!

You have now successfully completed CHAPTER 8 (Security) and you have come to the end of the User Guide. By now you should be confident enough to perform end-to-end transactions confidently.

The type of phone you use has no effect on the security of your device. GTMobile Money can be used on any type of phone and this will not make it less secure.

SECURITY8

PHONE TYPE

TABLE OF CONTENTS

GETTING STARTED

TRANSFERRING MONEY5

RECEIVING MONEY6

WITHDRAWING MONEY7

SECURITY8

APPENDIX9

TRANSACTION FEES

Transfer to Unregistered N150A

Transfer to Registered N100B

ATM Withdrawal (Self) N100C

ATM Withdrawal (Unregistered) NILD

Cash-in via Quick Teller N100E

Cash-in via Bank Branch NILF

APPENDIX9

KYC LEVELS

Name, Phone No, Date of

N3,000Un-Banked

APPENDIX9

Un-Banked + Photo ID

(savings a/c)

Semi-Banked + References (current a/c)

N30,000

N10,000 N100,000

N100k N1mm

Semi-Banked

Fully-Banked

TRANSACTION LIMITS

APPENDIX9

TRANSFERS

Wallet to Wallet KYC of SenderA

Wallet to Unregistered KYC of SenderB

Bank to Wallet N100kC

TRANSACTION LIMITS

APPENDIX9

WITHDRAWAL

Self from ATM KYC of SenderA

Unregistered Received AmountB

All ATM withdrawals are subject to the maximum amount the ATM can dispense at once. This amount is N30,000 to make it uniform across all ATM’s

TRANSACTION LIMITS

APPENDIX9

KYC of Beneficiary

N3,000

FUNDING

Cash In at Bank TellerA

B Cash In via QuickTeller

CONGRATULATIONS!!

You have successfully completed GTMOBILE MONEY USER GUIDE. Enjoy the GTMOBILE Mo

user guide version 3.0 learn how to use your mobile phone to send and receive money

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gtmobile money account

gtmobile money wallet

gtmobile money application

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