updated resume 2016 6 8

Corball17@gmail.com 19285 Lincoln Green Lane, Monument CO 80132 719-761-4469

www.linkedin.com/in/novakcory

SUMMARY OF QUALIFICATIONS

Inactive Top Secret U.S. Government Clearance as of 2013(lapse) Administered over $750,000 worth of computer hardware. Supervised up to eight individuals over 6 years. Excels at difficult challenges and administers out of the box problem

solving

EXPERIENCE

SUPPORT

Maintained 200 computer workstations and 10 servers over 4 years.◦ Dealt with : Cisco Routers, Active Directory, Microsoft Server 2003,

Remedy Ticketing, Exchange Server, Veritas Backup Software and Imaging, Hardware Troubleshooting, Cat5 Cable running, Microsoft Office,

Logistics and Money Management◦ Researched computer hardware and purchased computer equipment

for 7 different sites.◦ Managed over $100,000 worth of funds in purchasing for 4 commands

around the Asian region.◦ In charge of a 20,000 budget for each fiscal year.

Provided IT Customer support on over 400 trouble tickets to bring performance to 95 percent online and operational time.

SUPERVISED

Led and supervised eight personnel over four work centers conducting inventories on specialized equipment for nine months with 100%

CORY NOVAK

Cory Novak

accountability. Managed work center of two personnel on over 400 maintenance checks

of 4 networks. Personally taught and supervised three new members of the unit on basic troubleshooting and reloading of computers and server maintenance. Comprised training materials to teach all new up and coming technicians to the unit.

EMPLOYMENT

▪ IT Helpdesk Supervisor U.S. Navy Misawa, Japan Cisco VOIP Phones, Linux Server Administration, Logistics Support,

EKMS Manager, Mobile Server Building, Server Admin, Security Administrator,

▪ IT Technician/Supervisor U.S. Navy Pearl Harbor, Hawaii Performed Server Maintenance / Backup, Implemented Computer

Security Training, Desktop Support, Cisco Router, Cisco Switches, Blackberry Support, Running Cat 5 Cabling, Computer Repairs, Researched and Purchased over $50,000 of Computer Equipment

▪ Alorica Colorado Springs Level 1 Support and Samsung Personal Online Training (SPOT) Soft Skills, Customer Service, Webcam Support and Trouble Shooting,

Remote Support, Ticketing System, Phone Hardware/Software Troubleshooting.

EDUCATION

Associates of Applied Science – Computer Information SystemsPikes Peak Community College

(Completed) Associates of Applied Science – Computer Networking

Pikes Peak Community College (In Progress)

U.S. Navy Specialized Training: LAN/MAN System Administration, Network Security Management, IT Customer Service, Network Hardware Installation, Database Applications, Systems Maintenance, Microsoft Excel, Microsoft Word, Microsoft Power Point, and Microsoft Access.

SKILL SETS2

Cory Novak

MICROSOFT EXCHANGE 2003, REMEDY TICKETING SYSTEM, MICROSOFT ISA SERVER, CISCO SWITCHES, CISCO ROUTERS, COMPUTER HARDWARE TROUBLESHOOTING, DNS AND DHCP ROUTING, ACTIVE DIRECTORY, SYMANTEC GHOST, VERITAS BACK UP SOFTWARE, RED HAT LINUX, MICROSOFT CHAT, CISCO ASDM, SHF COMMUNICATIONS, EKMS CUSTODIAN, DHCP, DNS, VOIP, C++, PART REPLACEMENT, XEROX COPIER/PRINTER SUPPORT, MICROSOFT PROJECT, SOFT SKILLS.

REFERENCES

DANIEL J. ROEVERINFORMATION ASSURANCE LEAD MISAWA, JAPAN817-766-5023DJROEVER@GMAIL.COM

DONALD AMMONSCOMPUTER TECHNICIAN MANAGER MISAWA, JAPAN352-301-7146DONALD.AMMONS@GMAIL.COM

BRANDON JENKSACCOUNT SERVICE ENGINEER COLORADO SPRINGS, CO720-480-1367BRANDON.JENKS@EMC.COM

JONATHAN TYRASUPERVISOR ALORICA COLORADO SPRINGS, CO719-641-6865TYRAJON@YAHOO.COM

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