transforming a sharepoint intranet in 5 days with customisations
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How to grow the Intranet through delivering business value
LJ Hooker Case Study with WebVineCASE STUDYLJ HOOKER
How to succeed with SharePoint through delivering business value
• Operating since 1928
• 7,000 staff in 650 offices across Australasia
• Sold over $15 billion in real estate in the last
financial year
• Manages $60 billion of property
• LJ Hooker is the only real estate franchise to offer its
own brand of home loan finance.
About LJ Hooker
• LJH invested in SharePoint 2010
• They hired a SharePoint developer
• He built an extranet, an intranet & some custom
applications
• However, there was very little take-up
• Staff were disillusioned with SharePoint
• LJH then called WebVine
How SharePoint began..
• Assessed the situation and made recommendations
• Created a high-level intranet strategy
• Solved major problems with the extranet (it was very
slow for starters)
• Redesigned the intranet
WebVine jumped in
and:
The Redesigned
Intranet
Typically SharePoint has
served its purpose in most
organisations right about
now.
But WebVine and LJ Hooker
had different ideas...
What next?
• Enable staff to work more
quickly, efficiently, and
productively than ever
before
• Reduce the daily grind
tasks
We decided to:
• Reduce the volume of emails that need to be
sent
• Automate tasks where possible
• Start with 1
problem
• 10 days maximum
effort
• Get the win
• Move to the next
one
We wanted quick wins
• Team managed 180+ Brokers across Australia
• They had a folder for every broker in the share drive
• They had lots of excel documents – compliance
register, reports etc across all brokers
• No system for recording what communication
happened with the LJH broker network
• Majority of Processes were manual
• It was slow, tedious, repetitive work
Win 1: Home Loans Team
Now they just search for a broker
Everything about the
broker appears
Personal Details data is from another
database
Quickly add a comment so the
team is kept informed
Emails, attachments,
files auto-appear here
Easily generate numerous reports as
needed
“All of our broker specific information was captured throughout numerous spreadsheets which was both time consuming to manage
and involved a lot of double data entry.
SharePoint now enables us to capture all this in one place which is a much more efficient and secure process. In short – it rocks!”
Michael Smith, Business & Compliance Manager
Win 1: What did they think?
• 30 + team members in IT
• Geographic spread across AUS & NZ
• Wealth of knowledge across the team not
documented
• If someone left.... they took their knowledge with
them
Win 2: IT Knowledge Base
With just 2 days effort we ran a workshop and
created a tailored knowledge base
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• There was no directory for Vendors or Partners
• People called the contacts they knew, even if it was
to a non-preferred vendor
• LJ Hooker were unable to attract new partners
• The Corporate Partners Team were feeling lost
Win 3: Vendors and Partner
Program
Partners Program:Quick search partners
Now people search for a vendor or
partner here
Having clicked on ‘A’, just click the vendor
Contacts are only
displayed to people with permissions to see them
Didn’t like the vendor? Leave a
comment for others to see
Offers are displayed
from Partners
Offers display on
the Intranet
And on the extranet to 7000 Franchise Staff
10 new partners signed up in the first month
Just 6 days to build this tool
“The new LJ Hooker Partnership Register has allowed us to reignite a Partnership Portal that was lying dormant.
This has allowed us to promote the offering which has resulted in more Partners coming on board. It has also enhanced our relationships with
these partners, making them more dynamic and closer.”
Rod Fitzgerald, Corporate Partnerships and Events Specialist
The result
• The team run a course for new staff each month
• Targets are set for each staff member eg 3 sales a
week
• The staff emailed in their results every week for 12
weeks
• The team entered results in spreadsheets and created
reports
• This all took 2.5 days a week!
And now.....
Win 4: Training Courses
Now this attendee is about to enter their figures for week 12
They have entered figures for all
previous weeks
How easy is that?
Performance Tracking:Visualise your performance
And look what is
produced
Just 9 days to deliver this tool including consulting time.
The Training Team are now freed up to create Training
Videos and more.
“The new SharePoint training module is increasing efficiency, engaging our training attendees and making reporting easy.
With a high volume of participants we have also reduced the time spent on managing the course as well as reducing errors caused by manual
processes”
Ayesha Paul, Network Sales, Awards & Recognition
The result
• Original process: Sending a 30-day word doc to the
potential franchise owner to complete– not very
inviting!
• Several people were involved in the process meaning
• People dropped the ball in the process and customers went
elsewhere.
• Confusion as to what the status was for each applicant
• The board and CEO were frustrated with lack of visibility of the
pipeline
Win 5: Signing up Franchises
Franchise Renewal:The renewal process
We worked through the process of
what happens
Now this is how it’s
kicked off.
On submit the appropriate person is notified by email and then they enter their
information next
What the Board and
CEO rely on now
Franchise applications in process – determining
revenue
• Absolute clarity over the number of applications in process
• If anyone is holding up an application, it is easily spotted
• Renewals and new applications are processed easily
• Just 14 days to deliver this feature
“WebVine have not only rescued the intranet and made it a success, but they are transforming the way we work together at LJ Hooker.
Their expertise and professionalism has been outstanding and the results are just fantastic for this company. I highly recommend engaging WebVine for any
SharePoint projects you wish to undertake.”
Ryan Campbell, Head of Marketing & Technology
The result
• The CEOs number 1 project recently was Sitrion
(Newsgator) for SharePoint
• Plans to replace legacy systems
• Redesigned the Extranet for 7,000 Franchise staff...
As SharePoint provides
value
Social Enterprise
(Sitrion/Newsgator) for 7000
staff to collaborate
Communities where staff
share knowledge and ideas
How to grow the Intranet through delivering business value
LJ Hooker Case Study with WebVine
How to make SharePoint a Success!1. Do not stop after you build main intranet
2. Get exec support if possible
3. Pick a department or team
4. Identify daily grind tasks
5. Start off with 1 project with a limited budget
6. Track the time and efficiency saved
7. Show off the results
8. Repeat, repeat, repeat!
How to grow the Intranet through delivering business value
LJ Hooker Case Study with WebVine
Receive furtherInformation
Report:‘10 mistakes most companies make with SharePoint’
Report:‘SharePoint online vs SharePoint on-premise’
Link to ‘Why going to work is like going back in time’
E: marcus@webvine.com.au
W: www.webvine.com.au
M: 0433 069 389
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