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1Copyright 2014 Operational Excellence Society
There Must Be A Better Way
Journey Towards a “Frictionless World”
2Copyright 2014 Operational Excellence Society
Definition:
“Friction is the "evil" of all motion. No matter
which direction something moves in, friction pulls
it the other way. It appears as if nature has given
us friction to stop us from moving anything.”
- www.fearofphysics.com
“Friction”
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Sources of Friction
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Sources of FrictionSources of Friction
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Sources of FrictionSources of Friction
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Value-Add Friction
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Value-Add FrictionValue-Add Friction
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Non-Value-Add Friction
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Non-Value-Add FrictionNon-Value-Add Friction
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Non-Value-Add FrictionNon-Value-Add Friction
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Non-Value-Add FrictionNon-Value-Add Friction
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Non-Value-Add – But Necessary – Friction
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Non-Value-Add – But Necessary – FrictionNon-Value-AddBut Necessary Friction
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Non-Value-Add – But Necessary – FrictionNon-alue-AddBut Necessary Friction
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Friction in Processes
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Friction in Processes – Morning RoutineFriction in Processes
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Climbing Mt. Stupid
And Other Misadventures on the Operational Excellence Journey
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RealizationsFrenzied
Thesis“Action”
Antithesis“Reaction”
Synthesis“Compromise & Sustainability”
Unsustainability Realized
Practicality & Pragmatism
Exp
ect
atio
ns
High
Low
Cerebral
Hegelian Dialectic
Georg Wilhelm Friedrich Hegel
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Leve
l of
Imp
rove
me
nt
Period of Time
Value Realized“Low-Hanging
Fruit”
Sustained IncrementalValue
Improvement Resource / Team Apogee Reached& Frustration Sets In
Enthusiasm and Fanfare
Typical Improvement Initiative Roll-Out within Functional Silos
Program Launch Phases
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Co
nfi
de
nce
Wisdom(Knowledge + Experience)
Low
High
Know-Nothing
Guru
Peak of “Mt. Stupid”
Valley of Despair
Slope of Enlightenment
Plateau of Sustainability
Dunning-Kruger Effect
Launch”
David Dunning and Justin Kruger of Cornell University
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Leve
l of
Imp
rove
men
t
Period of Time
Building Capability Across Enterprise
Operational Excellence
Traditional Expectations
Building Capacity Across Functional Silos
Being as Good as You Can Be
Being as Good as You Can Be
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• Honesty, Integrity, Trust• Understand that what you don’t know, is an awful lot
• Open dialog without fear of recrimination
• Be empathetic, it’s not about you
• No “Burning Platforms”. Save the drama for Facebook
• Communication• Always be clear and concise. No “MBA words”.
• Define “success” – everyone needs to know
• Listen; You have two-ears and one-mouth
• Don’t Panic. Be coolest when things are hottest
OperationalExcellence… By Design
Needed for Success…
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The “Burning Platform”
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• Alignment
• Organize the team around the goal
• Shared values, aspirations, expectations
• Commitment
• Two-Way Street. No “Unfunded Mandates”
• Slow-down; be deliberate, be pragmatic, be supportive
• Understand that there are “unknown – unknowns”
• Leadership, Stewardship, Followership
OperationalExcellence… By Design
Needed for Success…
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Red-Teaming and Debriefing
Red-Teaming
Critical assessment, probe for alternatives (might
be opportunities or threats – unknown unknowns)
Designed to be adversarial in nature, but performed
in a non-adversarial manner.
“Have you considered…”
Debriefing
Performed immediately after action
Only direct participants involved
Open and honest critique (self, group, actions)
Report-out results and lessons learned. Replicate.
What Stands in our Way?
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Enterprise Readiness
Becoming the High-Performance Organization
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ParisJF@xonitek.com
Operational Excellence By Design27
Observe Orient Decide Act
Circumstance
Information
Environment
Guidance
Dynamics
Culture & Nostalgia
Analysis & Synthesis
Resources & Infrastructure
PreviousExperience
Wisdom
Feed Forward
Decision
Hypothesis Deploy
Action
Unfolding Environment InteractionFeedback / Debrief
Feedback / Debrief
Feed Forward
Feed Forward
Test
USAF Col. John Boyd
OODA Loop
InternalExternal
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OODA-Loop
PDCA
DMAICPlanDoCheckAdjust
DefineMeasureAnalyzeImproveControl
ObserveOrientDecideAct
Deployment
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For your Consideration…
• A Company with 5,000 Employees
• Most Hazardous Industrial Site in the World
• Average Age is 23 Years
• Nearly 100% Employee Turn-Over Every 3 Years
… What would your “State of Readiness Be”?
How Good Can You Be?
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How Good Can You Be?
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Open Discussion
PO Box 2554270 W. Pearl Ave., Suite 103
Jackson, WY 83001Phone: 307.222.6088
www.OpEx-Society.org
www.XONITEK.com
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