the strategic cio - weinzimer

The Strategic CIO

• Identify the business competencies and skills

Objective

• Recognize the changing role of strategic IT Leader

• Share an assessment methodology

• Review a Transformation Plan

Tue 3/14 1pm

Mon 3/13 10 am

How US State Governments Can Improve

Customer Service

“A McKinsey Center for Government survey finds that Americans are often dissatisfied with state services—and identifies significant opportunities for improvement.”

December 2014 | by Aamer Baig, Andre Dua, and Vivian Riefberg http://www.mckinsey.com/insights/public_sector/how_us_state_governments_can_improve_customer_service?p=1

Common Themes

• Satisfaction is Often Lower for More Essential Services

• Citizens are Less Satisfied with Government Services

than with Private Sector Services

• Most Citizens Prefer to Interact with Government Online

• ? • Speed, Simplicity and Efficiency Make Citizens Happy

• Focus Transformation Programs on Service Elements that

Matter Most to the Satisfaction of Citizens

• Set Priorities for Innovation

• Measure Citizen Satisfaction Regularly

Seize the Opportunity

Recommendations

• ? • Put Services for Citizens on the Leadership Agenda

How US States Improve Service to Constituents

ILLINOIS

GEORGIA

MARYLAND

NEW YORK

COLORADO

Improve DPA Customer Service: to its customers in each and every interaction, to be focused on solutions, and to “do the right thing.” The Department works to engage its customers and exceed their expectations at every step.

Modernize Business Operations: DPA provides centralized human resources, information, tools, resources and materials needed for the State of Colorado government to function. .. Improve systems and processes /enable customers to work efficiently and effectively

https://www.colorado.gov/pacific/dpa/strategic-plan

Increase Employee Engagement: develop an environment in which employees can be productive, creative, and function at their highest level. To that end, the Department is focused on investing in the workforce.

Maryland Governor’s Service Initiative

June 10,2016 http://www.baltimoresun.com/news/maryland/politics/blog/bal-hogan-outlines-plans-to-improve-state-government-service-20160610-story.html

•Citizen Access to Service •Mobility

•Technology as a service •Innovation

•Innovation •Managing Data as Asset •Funding Model

https://gta.georgia.gov/sites/gta.georgia.gov/files/related_files/site_page/High%20Ressolution%20Single%2005022014%20Final.pdf

Near-Term Mid-Term Long-Term By 2020 Georgia will leverage assets, enable resources, align IT to agency objectives, and routinely innovate business processes.

Georgia 2020 IT Vision

Illinois is undergoing a digital transformation to improve the services it provides its citizens. At the core of the transformation is Hardik Bhatt, the state's CIO and secretary designate of innovation and technology.

http://www.cio.com/article/3077989/cio-role/illinoiss-cio-is-leading-a-statewide-digital-transformation.html?nsdr=true

A R T I C L E

https://www.youtube.com/watch?v=RnR1VQVzGts&feature=youtu.be

V I D E O

Forewords

Rob Carter – CIO, FedEx

Filippo Passerini-CIO, P&G

How Strategic is Your IT Organization?

Is There A Common Process CIOs Use To Transform into a Strategic IT Organization ?

How Can I Measure the Strategic Maturity of My IT Organization?

Strategic IT Organization Transformation Phases

4. Leverage Technologies Strategically to Innovate Value

2. Focus on User Experience, and Improve Business Skills of IT Personnel

3. Implement Initiatives to Improve Processes/Services

1. Deliver Commodity and Business Services Exceptionally Well

How Strategic is Your IT Organization?

25 50 75 100

Tactical Focus

Inefficient

Delivery

Strategic Value

Delivered

Inefficiently

Tactical Focus

Efficient Delivery

Strategic Value

Delivered

Efficiently

Tactical

Strategic

Efficient Inefficient IT Efficiency

2. Focus on User Experience and Improve Business Skills of IT Personnel

Focus Area

3. Implement Initiatives to Improve Processes/Services

Strategic IT Competencies and Skills ?

How Can I Measure the Strategic Maturity of My IT Organization’s Competencies and Skills?

What are The Strategic IT Competencies and Skills of a IT Organization?

How To Measure Competencies & Skills

Need to Improve

Application of

Knowledge and

Skills

Continuous

Improvement

Drives Additional

Outcomes

Improve

Business

Knowledge and

Skills

15-35% 5-15%

Greatest Opportunity

to Create Value

Outcomes

25-50% 15-35% 12.5

12.5 25

• ? Optimized Inefficient Applying Skills for

Business Outcomes

Low Value Cost Center

Valued Business Partner

Strategic IT Leader Business

Competencies And Skills

BUSINESS KNOWLEDGE (Business Awareness Skills)

Strategic IT Organization Competencies and

Skills Framework

TECHNOLOGY PROWESS (Strategic Technology Skills)

MARKET KNOWLEDGE (Strategic Product/Market Skills)

CROSS DIMENSION COMPETENCIES

• Agency Strategy • Opportunities • Process Centric

Skills Framework

BUSINESS KNOWLEDGE

Skills Framework

• Product Knowledge • Industry Insight • Competitive Landscape

MARKET KNOWLEDGE

Skills Framework

• Technology Strategy / Adaptability • Organization Agility • Strategic Project Capability

TECHNOLOGY PROWESS

Skills Framework

• Technology Strategy / Adaptability • Organization Agility • Strategic Project Capability

• Vision Organization

Culture

•Leadership

•Communication

CROSS DIMENSION COMPETENCIES

CROSS COMPETENCY

Total Your Scores

TOTAL SCORE ? ?

Summary

2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel

Strategic IT Organization Transformation Phases

2. Focus on User Experience, and Improve Business Skills of IT Personnel

3. Implement Initiatives to Improve Margin (Sales / Cost)

Assess

Measure

Identify

Strategic IT Organization- Transformation Plan

Assess IT Strategic Maturity

Develop Maturity Plan

Obtain Insights and Enablers

Identify Challenges/ Barriers/

Develop 12 Month Goal

Assess the Strategic Maturity of Your IT Organization / Competencies and Skills of IT Personnel?

Identify Where You Need to Be on the Maturity Grid Based Upon Your Company’s Competitive Profile

Identify The Challenges / Barriers Preventing You from Improving Your Strategic IT Maturity

Obtain Insights and Lessons Learned From Peers and Industry Thought Leaders

Develop a Strategic IT Maturity / Competencies and Skills Plan

March 15-16, 2017

How to Assess, Measure, and Improve

Business Competencies and Skills

Organizational Assessment Tools

Workshop

Location: High Street 2:30-3:45

Questions?

Phil Weinzimer

Pweinzimer@gmail.com

Strategere Consulting

610 509 2583

www.strategere.com

the strategic cio - weinzimer

Government & Nonprofit

the cio as strategic business partner - center for digital...

cio council strategic plan 2008-9

the modern cio - it partners · 2 contents introducing the...

how it governance maturity and strategic alignment influence...

statewide gis coordination. review of gis stakeholders...

cio focus summit workshop - strategic building blocks for...

a your personal brand scott gibson cio & svp, distribution...

the framework for an information technology strategic...

the future for cio: simplifying their busines ... - sap.com...

cs strategic cio

the strategic cio - dell emc us · pdf filea report from the...

october 2, 20091 cio executive committee federal cio council...

it strategic plan open house dave wallace, cio, andrea...

cio - cao commonwealth of virginia strategic plan for...

cio academy journey to influential it leadership journey to...

cio talkshow 34: strategic vision of it - phan công chính...

cio and corporate strategic management changing role of cio...

strategic it vendor partnerships-cio exec. council

the shifting role of the cio as a strategic innovator

1 viewpoints for a strategic cio. 2 2000 it manager emea...