the strategic cio - weinzimer
TRANSCRIPT
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The Strategic CIO
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• Identify the business competencies and skills
Objective
• Recognize the changing role of strategic IT Leader
• Share an assessment methodology
• Review a Transformation Plan
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Tue 3/14 1pm
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Mon 3/13 10 am
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How US State Governments Can Improve
Customer Service
“A McKinsey Center for Government survey finds that Americans are often dissatisfied with state services—and identifies significant opportunities for improvement.”
December 2014 | by Aamer Baig, Andre Dua, and Vivian Riefberg http://www.mckinsey.com/insights/public_sector/how_us_state_governments_can_improve_customer_service?p=1
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Common Themes
• Satisfaction is Often Lower for More Essential Services
• Citizens are Less Satisfied with Government Services
than with Private Sector Services
• Most Citizens Prefer to Interact with Government Online
• ? • Speed, Simplicity and Efficiency Make Citizens Happy
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• Focus Transformation Programs on Service Elements that
Matter Most to the Satisfaction of Citizens
• Set Priorities for Innovation
• Measure Citizen Satisfaction Regularly
Seize the Opportunity
Recommendations
• ? • Put Services for Citizens on the Leadership Agenda
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How US States Improve Service to Constituents
ILLINOIS
GEORGIA
MARYLAND
NEW YORK
COLORADO
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Improve DPA Customer Service: to its customers in each and every interaction, to be focused on solutions, and to “do the right thing.” The Department works to engage its customers and exceed their expectations at every step.
Modernize Business Operations: DPA provides centralized human resources, information, tools, resources and materials needed for the State of Colorado government to function. .. Improve systems and processes /enable customers to work efficiently and effectively
https://www.colorado.gov/pacific/dpa/strategic-plan
Increase Employee Engagement: develop an environment in which employees can be productive, creative, and function at their highest level. To that end, the Department is focused on investing in the workforce.
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Maryland Governor’s Service Initiative
June 10,2016 http://www.baltimoresun.com/news/maryland/politics/blog/bal-hogan-outlines-plans-to-improve-state-government-service-20160610-story.html
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•Citizen Access to Service •Mobility
•Technology as a service •Innovation
•Innovation •Managing Data as Asset •Funding Model
https://gta.georgia.gov/sites/gta.georgia.gov/files/related_files/site_page/High%20Ressolution%20Single%2005022014%20Final.pdf
Near-Term Mid-Term Long-Term By 2020 Georgia will leverage assets, enable resources, align IT to agency objectives, and routinely innovate business processes.
Georgia 2020 IT Vision
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Illinois is undergoing a digital transformation to improve the services it provides its citizens. At the core of the transformation is Hardik Bhatt, the state's CIO and secretary designate of innovation and technology.
http://www.cio.com/article/3077989/cio-role/illinoiss-cio-is-leading-a-statewide-digital-transformation.html?nsdr=true
A R T I C L E
https://www.youtube.com/watch?v=RnR1VQVzGts&feature=youtu.be
V I D E O
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Forewords
Rob Carter – CIO, FedEx
Filippo Passerini-CIO, P&G
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How Strategic is Your IT Organization?
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Is There A Common Process CIOs Use To Transform into a Strategic IT Organization ?
How Can I Measure the Strategic Maturity of My IT Organization?
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Val
ue
Strategic IT Organization Transformation Phases
Time
4. Leverage Technologies Strategically to Innovate Value
2. Focus on User Experience, and Improve Business Skills of IT Personnel
3. Implement Initiatives to Improve Processes/Services
1. Deliver Commodity and Business Services Exceptionally Well
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How Strategic is Your IT Organization?
25 50 75 100
25
50
75
100
0
Tactical Focus
Inefficient
Delivery
Strategic Value
Delivered
Inefficiently
Tactical Focus
Efficient Delivery
18
Strategic Value
Delivered
Efficiently
18 18
• ?
• ?
Tactical
Bu
sin
ess
Val
ue
$
Strategic
Efficient Inefficient IT Efficiency
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Val
ue
Time
4. Leverage Technologies Strategically to Innovate Value
2. Focus on User Experience and Improve Business Skills of IT Personnel
1. Deliver Commodity and Business Services Exceptionally Well
Focus Area
3. Implement Initiatives to Improve Processes/Services
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Strategic IT Competencies and Skills ?
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How Can I Measure the Strategic Maturity of My IT Organization’s Competencies and Skills?
What are The Strategic IT Competencies and Skills of a IT Organization?
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How To Measure Competencies & Skills
Need to Improve
Application of
Knowledge and
Skills
Continuous
Improvement
Drives Additional
Outcomes
Improve
Business
Knowledge and
Skills
15-35% 5-15%
Greatest Opportunity
to Create Value
Outcomes
25-50% 15-35% 12.5
25
0
12.5 25
• ?
• ? Optimized Inefficient Applying Skills for
Business Outcomes
Ski
ll K
no
wle
dg
e
Low Value Cost Center
Valued Business Partner
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Strategic IT Leader Business
Competencies And Skills
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BUSINESS KNOWLEDGE (Business Awareness Skills)
Strategic IT Organization Competencies and
Skills Framework
TECHNOLOGY PROWESS (Strategic Technology Skills)
MARKET KNOWLEDGE (Strategic Product/Market Skills)
CROSS DIMENSION COMPETENCIES
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BUSINESS KNOWLEDGE (Business Awareness Skills)
• Agency Strategy • Opportunities • Process Centric
Strategic IT Organization Competencies and
Skills Framework
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BUSINESS KNOWLEDGE
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BUSINESS KNOWLEDGE (Business Awareness Skills)
• Agency Strategy • Opportunities • Process Centric
Strategic IT Organization Competencies and
Skills Framework
MARKET KNOWLEDGE (Strategic Product/Market Skills)
• Product Knowledge • Industry Insight • Competitive Landscape
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MARKET KNOWLEDGE
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TECHNOLOGY PROWESS (Strategic Technology Skills)
BUSINESS KNOWLEDGE (Business Awareness Skills)
• Agency Strategy • Opportunities • Process Centric
Strategic IT Organization Competencies and
Skills Framework
• Technology Strategy / Adaptability • Organization Agility • Strategic Project Capability
MARKET KNOWLEDGE (Strategic Product/Market Skills)
• Product Knowledge • Industry Insight • Competitive Landscape
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TECHNOLOGY PROWESS
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BUSINESS KNOWLEDGE (Business Awareness Skills)
• Agency Strategy • Opportunities • Process Centric
Strategic IT Organization Competencies and
Skills Framework
TECHNOLOGY PROWESS (Strategic Technology Skills)
• Technology Strategy / Adaptability • Organization Agility • Strategic Project Capability
MARKET KNOWLEDGE (Strategic Product/Market Skills)
• Product Knowledge • Industry Insight • Competitive Landscape
• Vision Organization
Culture
•Leadership
•Communication
CROSS DIMENSION COMPETENCIES
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CROSS COMPETENCY
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Total Your Scores
TOTAL SCORE ? ?
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Summary
2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel
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Val
ue
Strategic IT Organization Transformation Phases
Time
4. Leverage Technologies Strategically to Innovate Value
2. Focus on User Experience, and Improve Business Skills of IT Personnel
3. Implement Initiatives to Improve Margin (Sales / Cost)
1. Deliver Commodity and Business Services Exceptionally Well
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Assess
Measure
Identify
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Strategic IT Organization- Transformation Plan
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Assess IT Strategic Maturity
Develop Maturity Plan
Obtain Insights and Enablers
Identify Challenges/ Barriers/
Develop 12 Month Goal
Assess the Strategic Maturity of Your IT Organization / Competencies and Skills of IT Personnel?
Identify Where You Need to Be on the Maturity Grid Based Upon Your Company’s Competitive Profile
Identify The Challenges / Barriers Preventing You from Improving Your Strategic IT Maturity
Obtain Insights and Lessons Learned From Peers and Industry Thought Leaders
Develop a Strategic IT Maturity / Competencies and Skills Plan
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March 15-16, 2017
How to Assess, Measure, and Improve
Business Competencies and Skills
Organizational Assessment Tools
Workshop
Location: High Street 2:30-3:45
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Questions?
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Phil Weinzimer
Strategere Consulting
610 509 2583
www.strategere.com