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The Pride of Place Partnership
Residents and Partners Working Together for Change
Content
• Overview of area
• Overview of the POP Partnership aims and objectives
• The Quality Mark – how was it for us?
• Our Neighbourhood Action Plan
• Empowering residents – what works for us
• Co-production
•Originally built in 1926 under ‘Homes for Heroes’
scheme but estate fell into decline in the 1980s
•Completely redeveloped between 2002 to 2008
•450 properties managed by BCHF plus a further 500
new private homes
•Key corridor on the northern edge of the city
•BCHF established in 2002 to oversee the
redevelopment and manage the stock
•BCHF embarked on a Community Development
scheme in 2008
Background to Upper Horfield and BCHF
Origins of the POP partnership
• A partnership approach between tenants, BCHF, the
city council (various departments) and the Police
• Instigated by tenants who wanted their new estate to
remain well looked after
• Started as a Walkabout but grew into a litter pick with
partnership meetings to report issues
• Street Rep scheme developed to support the project
and give tenants a higher profile role to take greater
leadership for their own streets and the project
• Chaired and serviced by BCHF but format of meetings
is about tenants being in control, able to challenge all
areas of service confidently and face-to-face
Partnership in Action
Mission: to make Upper Horfield among the
Cleanest, Safest and Greenest neighbourhoods in
Bristol and the first area in the South West to
achieve a Quality Mark award
Aims of the Pride of Place (POP) partnership:
•Clean and well-maintained streets providing a safe
environment for children and adults alike
•Strong relationships between residents and neighbourhood
service providers working together to resolve clean, safe and
green issues swiftly
•Attractive and well-managed green spaces providing amenity
value for local residents
•High quality, well equipped and maintained parks and play
spaces for children and young people
•A well designed local environment contributing to a sense of
safety for all residents
To achieve these aims we work together to:
• Carry out monthly litter picks and walkabouts
• Hold monthly meetings between residents and partners
• Visit households where recycling is low to advise
• Feed stubborn issues to Neighbourhood Partnership
• Ensure Street Reps are provided with information on how to report issues and advise neighbours
• Identify issues and develop action plans together to get them solved
• Carry out visits to other areas to learn about good practice
• Support new projects e.g. community garden
• Expand the partnership into our other neigbourhoods
How the Quality Mark has benefited this work
• Quality Mark has provided the area and partners involved with a lot of positive media coverage
• Achieving a Quality Mark has helped to increase residents’ confidence and helped the partnership to gain influence locally
• Working together on the Quality Mark process helped to forge strong relationships between partners and residents
• Quality mark was a useful hook to encourage other partners to become involved in local action e.g. the local high school
POP and the NAP provides a focus for
everyone to engage in CSG projects
Graffiti project in ABC Park and
logo for 20mph Welcome
Signs into estate
The Neighbourhood Action Plan (NAP)
• The NAP ensures all agencies/residents input and
agree CSG priorities for the neighbourhood
• Neighbourhood Action Plan helps to identify
stubborn areas where additional work is needed
and has helped to secure funding for projects
• A number of spin-off youth projects have been
funded such as a Graffiti project and a film about
community safety: www.youtube.com/horfield200
• POP now maintains a NAP as part of its core
work and refreshes it each year with partners
What our NAP revealed
Clean
• Extensive dog fouling at certain locations
• Increase rates of recycling of plastic
• General litter and low rates of recycling in certain
streets
• Improve the standard of black box emptying so non-
recyclable contents are not emptied onto street.
• Bins left out on street around the area
• Increase number of volunteers participating in POP
• Promote success of the POP initiative to local residents
and other communities
• General litter accumulation on area’s streets.
Safe
• Encourage Street Reps to attend Neighbourhood
Forum meetings in their beat area.
• Promote Neighbourhood Watch to Street Reps.
• Ensure road safety is monitored and issues resolved.
• Carry out major improvements to Poets Park to ensure
a safe and enjoyable space for everyone.
• Publicise the Hate Crime reporting service at BCHF.
• Lighting in Emerson Square park reported to be
insufficient.
• Hazel Grove/ Montreal Avenue – insufficient street
lighting
• Ensure residents are aware of their local Police beat
team and how to contact them.
Poets Park
• Poets Park is an area that has suffered long-standing
issues of Anti-Social Behaviour including drinking
• BCHF and Police worked together to apply for the area
to be a Dispersal Zone
• Reduction in ASB from Dispersal Zone and other
physical changes helped us to identify what long-term
changes should be made
• Permanent No-Drinking Zone applied for by Police with
support from POP group (residents and agencies)
• Summer Play Activity delivered in 2009 and 2010 to re-
engage local people and children in the space
• Park now ready for a major makeover this year
(starting on April 1st) launch date in July
Green
• Maintenance and upkeep of the planted verges.
• Weeds growing on streets/pavements.
• Tidiness of front gardens.
• Improve access to space for growing vegetables and
learning about gardening.
• Community Gardening project set up to grow and
plants and veg at ground behind community centre.
• 30 raised beds all tenanted including 6 with crops
grown for sale in community shop
• Polytunnel for rearing of seedlings and plug plants
sold in community shop
• www.uhcgc.wordpress.com
Estate Design
Two larger projects were identified in the Quality Mark
process:
• Bronte Walk residents wanted to get more greenery
and a safe place for small children to play
• Green Close residents wanted the conflict between
cars and young people sorted out
Door-to-door visits were conducted and whole street
consultation events were developed to ensure all
residents could have their say and give their ideas.
Summary of POP’s achievements to date
• New plastic bottle recycling bank in the neighbourhood
• Street Reps trained as Waste Doctors by BCC
• Six new street litter bins installed
• Three partnership Days of Action on CSG delivered
• Redevelopment of Poets Park now secured
• 38 Street Reps recruited in Upper Horfield
• Walkabouts/Litter Picks held every month since Oct 08
• Front garden and sunflower competition held each year
• Gardening project created and sustained
• In 2011 our scheme was expanded into two other neighbourhoods: Southmead and Broad Quay (Block)
• Links developed with the local Neighbourhood Partnership to escalate stubborn issues
Being Clean, Safe and Green (and yellow)!
Three days of CSG Action
Involving Residents: what works for us?
• The Monthly POP meetings remain popular – key service
providers attend and respond/update on issues raised
• Making sure meetings are not dominated by service
providers and residents feel comfortable to challenge
• Bigger organised events such as Big Tidy Ups – done in
partnership with Police, Waste Services and Safer Bristol
• Highly visible Walkabouts with Housing Officers and Waste
Office ensures individual household issues are dealt with
e.g. tenancy conditions and Fixed Penalty Notices
• Work hard to maintain regular contact with all Street Reps
with monthly bulletins and opportunities to participate
• Keep residents at the centre of the process:
Nothing about them without them!
A co-production project?
Co-production is a new vision for public services which
offers a better way to respond to the challenges we
face - based on recognising the resources that citizens
already have, and delivering services with rather than
for service users, their families and their neighbours.
Early evidence suggests that this is an effective way to
deliver better outcomes, often for less money.
When you involve the experts i.e. those who experience
the service, and build relationships with them, you
increase your service’s reach and ability to deliver.
This is what the POP partnership has done.
And not forgetting – the Quality Mark Award!
Awarded to Upper Horfield in March 2010 at Performer level by
Keep Britain Tidy and John Healey MP (Housing Minister)
To get in touch, contact:
Scott Jacobs-Lange
Neighbourhood and Communities Manager
Tel: 0117 9319776 email: prideofplace@bchf.co.uk
Website: www.bchf.co.uk
Facebook: www.tinyurl.com/prideofplace
400 Filton Avenue
Horfield
BRISTOL
BS7 0LJ
Useful Links
Co-production:
www.neweconomics.org/sites/newecon
omics.org/files/Co-production_1.pdf
http://coproductionnetwork.com
www.nesta.org.uk/areas_of_work/public
_services_lab/coproduction
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