the it service management professional in 2030 infographic
Post on 16-Apr-2017
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THE IT SERVICE MANAGEMENT PROFESSIONAL IN 2030
AXELOS surveyed ITSM professionals to identify global trends that would shape their profession in the future and
the impact on their skills.* Here’s what they told us.
ITIL Membership equips project managers with a wide range of content, templates, toolkits, online resources and best practice
guidance to help they stay successful for the future.
Find out more:
www.axelos.com/membership *Survey of 330 ITSM Professionals conducted in October 2016
HOW CAN ITSM PROFESSIONALS PREPARE?
90%agree that new technologies
will generate new risks that
will need to managed carefully
91%agree that cyber-attacks, security
breaches, and hacking will
continue to increase and present
a bigger threat to business
92%agree that ITSM professionals
will need a much
stronger strategic vision,
aligned with the wider business
91%agree the need for more
creativity and �exibility in
IT will grow
89%think that an increase in automation
will take over the repetitive tasks
of IT, creating more time for IT to
focus on more complex work
92%agree that ongoing training
will be vital to keep up
with the pace of change.
...agree that increased regulation and compliance will generate a greater demand on the need for IT governance.
...see non-technical business units getting more involved in Service Governance, Service Strategy and Service Design
...think that end user interactions with IT will become simpler,lighter-touch and less complex.
...believe that IT teams will be organized around services or applications, rather than functional teams.
...agree that arti�cial intelligence and machine learning will have a profound impact on the IT workforce
THE ITSM PROFESSION OF THE FUTURE
SKILLS TO STAY SUCCESSFUL:
CREATIVITY STRATEGY
CRITICAL THINKING ONGOING TRAINING
RISK MANAGEMENT CYBER
90%
77%
77%
77%
77%
A FUTURE FULL OF OPPORTUNITIES
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