the impact of digital on business, people and society

@jcaudron

HOW D I G I T A L IS CHANGING B U S I N E S S , P E O P L E AND S O C I E T Y

Hi, I’m Jo Caudron Active in digital since 1993

Internet entrepreneur involved in 20+ start-ups.

Founding Partner of Duval Union Consulting

@jcaudron jo@duvalunion.com

We are business consultants for a digital

world.

Our mission is to help organization transform.

@jcaudron

Sold in +45 countries!

BUY NOW! www.digitaltransformationbook.com

Expect a smack in the face…Digital Disruption is real

1995+ Music Photography Video Rental …

2005+ Print Media TV Travel HR …

2015+ Retail Banking/Insurance Healthcare Automotive Education Telco Food/FMCG/CPG …

2025 All Safe havens will be subject to digital disruption …

WAVES OF Disruption

THE IMPACT OF D I G I T A L

@jcaudron

CUSTOMER RELATION

ORGANISATION

PRODUCT BUSINESS MODEL

Foundati

on

Innovatio

n

@jcaudron

CUSTOMER RELATION

ORGANISATION

PRODUCT BUSINESS MODEL

Foundati

on

Innovatio

n

DIGITIZATION

@jcaudron

CUSTOMER RELATION

ORGANISATION

PRODUCT BUSINESS MODEL

Foundati

on

Innovatio

n

TRANSFORMATION New product - old business model Old product - new business model New product - new business model Direct client relationship

@jcaudron

INSTANT GRATIFICATION

FREECONOMY

THE ON-DEMAND ECONOMY

@jcaudron@jcaudron

ECOSYSTEMS

ACCESS OVER OWNERSHIP

ACCESS OVER OWNERSHIP

ACCESS OVER OWNERSHIP

@jcaudron

NEW WAY OF WORKING

PRODUCTION 3D-PRINTING

PRODUCTION FACTORY 4.0

PRODUCTION ROBOTICS

VIRTUAL WORLDS

IA AND KNOWLEDGE

@jcaudron@jcaudron

HUMAN VERSUS MACHINE

HEALTHCARE

SMART EVERYTHING

@jcaudron

AND ALL OF THIS: DOMINATED BY NEW PLAYERS

@jcaudron

THE IMPACT ON JOBS

Disruption of jobs

WHITE COLLARBLUE COLLAR

@jcaudron

BLUE COLLAR

BLUE COLLAR

BLUE COLLAR

BLUE COLLAR

WHITE COLLAR

WHITE COLLAR

WHITE COLLAR

WHITE COLLAR

WHITE COLLAR

Don’t worry, we’ve got a PLAN

@jcaudron

YOU NEED TO Scan YOUR

ENVIRONMENT @jcaudron

DETERMINE THE IMPACT

@jcaudron

CREATE A North Star VISION

@jcaudron

DEFINE A Transformation STRATEGY

@jcaudron

DEFINE A Transformation STRATEGY

@jcaudron

BUILD A ROAD MAP

@jcaudron

BUILD a new ORGANIZATION

From an outdated MOTHERSHIP

From an outdated M o t h e r s h i pTO A modern

F L E E T

D I G I TA L

Leadership@jcaudron

BUSINESSES PEOPLE SOCIETY

INSIGHT 1: DIGITAL CHANGES…

OPPORTUNITIES THREATS

INSIGHT 2: DIGITAL HAS 2 FACES

INSIGHT 3: BECOME FUTURE PROOF

SCAN INNOVATIONS

DETERMINE IMPACT

NORTH STAR VISION

BUILD ROADMAP

INSTALL DIGITAL

LEADERSHIP

BUILD DIGITAL ORGANIZATION

WAKE-UP CALL IMPACT ANALYSIS

FUTURE SCENARIOS NORTH STAR VISION

TRANSFORMATION STRATEGY DIGITAL AGENDA

ROADMAP DEFINITION DIGITAL GOVERNANCE

CHANNEL HACKING DATA STRATEGY

BUSINESS STRATEGY

FUTURE PROOF ORGANISATION

FUTURE PROOF RELATION

FUTURE PROOF PRODUCT

FUTURE PROOF BUSINESS

DIGITAL LEADERSHIP Asses, contain and develop

digital savviness

ARCHITECTURE BLUEPRINT Map current and future people,

processes, platforms & information

EXPONENTIAL ORGANISATION Reshape your organisation

for faster growth

SOCIAL MEDIA STRATEGY Make social an intrinsic part

of the business

CUSTOMER EXPERIENCE 2.0 Continuously optimise your journey,

pain points and touch points

GROWTH HACKING Implement smart techniques

to scale our business

SERVICE DESIGN Define new style products & services

with the right user experience

PLATFORM MAPPING Build an extensive overview of possible

(technology) solutions and requirements

DIGITAL COLLABORATION Define and set up the new way of working

for optimal sharing and collaboration

HACKATHON / INCUBATOR PROGRAM Stimulate internal creativity and bottom-up innovation

START-UP BOOTCAMPS Think, plan, act like a start-up and build

the minimum viable business case

CORPORATE ACCELERATOR Drive outside-in innovation via collaboration

with start-ups

EXECUTIVE JOURNEY

DIVING DEEPER

TREND WATCHING

BUILDINGTHE …

CONTINUOUSLY SCANNING THE MARKET FOR NEW TRENDS

Find my slides on www.speakersbase.com/jo

Need help? Book me and my team to consult you! www.duvalunionconsulting.com @jcaudron jo.caudron@duvalunion.com 00 32 475 43 80 98

@jcaudron

HOW D I G I T A L IS CHANGING B U S I N E S S , P E O P L E AND S O C I E T Y