stories to stories ia summit 2013

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In agile software development, "user stories" acknowledge the importance of the user but how can we know that the needs the stories represents are genuine and valuable? I'll be looking at how user stories can be improved by using a mental models to align them with real behaviour. On the flipside, I'll also consider how generative user research can benefit from a lean approach and show that many of the techniques are similar to those used in a typical agile project. This talk is for anyone who is looking for practical ways to bridge the gaps between traditional research and agile practices by focussing on activities that hold common value for both.

TRANSCRIPT

Stories to Stories

@stuartcurran #storiestostories

Agency to Agilehttp://www.flickr.com/photos/9778048@N06/5854181266/

What Do Customers

Want?

Image by sleepy chan

Avoid Poor Decision Making

What Do We Have in Common?

http://www.flickr.com/photos/bellatrix6/3773105694/

Customer & UserTwo Kinds of Stories

Customer Stories

Customer Stories

"The film was incredible but the use of 3D was utterly pointless. Having said that, the massive glasses were useful for disguising my tears during the bit in the furnace. I think 3D technology is a horrible thing. This was confirmed for me during the trailers where literally every movie was an animated movie about an animal overcoming some sort of ridiculously contrived plight, but wait IT 'S IN FABULOUS 3D!!!

"And, also, when I went abroad in April, there was a Man City game against Arsenal and I wore my shirt to bed because I just thought, “We have to win this game,’ and we won. Arteta scored at 90 seconds, a minute, so that was good for us, but then we lost the next week to a team at the bottom of the division, so I wasn’t impressed either. So, it’s swings and roundabouts.

"It was the day of the royal wedding and having been stuck in all day watching the ceremony on TV, I was determined to get outside and join in the party. I called up one of my mates and he was keen to join. As I live in Brixton and he lives in Roehampton we decided to meet on middle turf, Putney - a place we also both know more than anywhere else in London. We found an exclusive pub down by the Thames and drank our next pint of lager with pride.... this one was for the royal couple!"

I researched the journey online and via my phone. Thankfully, it was very straightforward and I could memorise it - whenever I give my wife a Google map on my iPhone to navigate with, she presses the wrong button and gets annoyed that she doesn't understand how it works!

Customer Stories

Football

Cinema

FeatureFeature

Holiday

Going Out

User Stories

User Stories

As a... USERI want... GOAL So that... BENEFIT

http://www.flickr.com/photos/lwr/1788112624/

Combing & GroomingAnalysing & Optimising Stories

Combing for tasks

Grooming a BacklogGrooming a backlog

http://www.flickr.com/photos/leehaywood/5047795864/

Modelling & MappingOrganising Stories with Diagrams

Mental Model example by Indi Young

Mental Models

Building a mental model

Story Maps

© Jeff Patton, all rights reserved, www.AgileProductDesign.com

"Arranging user stories in the order you’ll build them doesn’t help me explain to

others what the system does."

Jeff Patton

Seven Samuraimanagement and planning tools

The Affinity Diagram

Idea Idea

Idea Idea

Group

Idea Idea

Idea Idea

Group

Idea

Idea

Idea

Idea

Idea

Idea

Idea

Idea

Idea

Idea

Group

Mental Space

Task Group

Task Group Task Group Task Group

Task Group

Task

Task Task TaskTask

Task

Task

FeatureFeature FeatureFeatureFeature

Content Content ContentContentContent

Feature

Story

Story

Feature

Story

Story

Feature

Story

Feature

Story

Goal Goal

Story Story Story Story

Activity Activity Activity Activity Activity

Feature

Story

Story Story

The Story Wall

http://www.flickr.com/photos/distan/5144708015/

MoSCoW to M.V.P.Stories in Prioritisation & Planning

Mental Space

Task

Task Group

Task

Task Group

Task

Task Group

Task

Task Group

Task

Task

Task Group

Task

FeatureFeature FeatureFeatureFeature

Content Content ContentContentContent

MUST HAVE

SHOULD HAVE

COULD HAVE

WOULD BE NICE TO HAVE

Feature

StoryRelease 1

Activity Activity Activity

Story

Feature

Story

Story

Feature

Story

Feature

Story

Goal Goal

Story Story Story StoryRelease 2

Activity

TimePr

iority

Story Story

M.V.P.

"critical... to have the UX person heavily involved in

the prioritization of the back log. "

Jeff Gothelf

Testing & Learning Smarter Stories, Leaner Research

http://www.flickr.com/photos/zusician/5431935468/

"because customers don’t know what they want, it’s easy for entrepreneurs to delude themselves they are on the right path"

Eric Ries

Aligning Research & Delivery

SpacesGroups Activities

Goals

TasksStoriesFeatures

Features

Mental Model Story WallStory Map

Writing Better Stories

As a first time attendeeI want to find my way around So that I can relax and enjoy the conference

Just Enough Research

Just Enough Research

Social stories

Socialising Stories

Thanks to Daniel Eizans

Further Reading - Books

Cheers@stuartcurranscurran@thoughtworks.com

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