stories to stories ia summit 2013
DESCRIPTION
In agile software development, "user stories" acknowledge the importance of the user but how can we know that the needs the stories represents are genuine and valuable? I'll be looking at how user stories can be improved by using a mental models to align them with real behaviour. On the flipside, I'll also consider how generative user research can benefit from a lean approach and show that many of the techniques are similar to those used in a typical agile project. This talk is for anyone who is looking for practical ways to bridge the gaps between traditional research and agile practices by focussing on activities that hold common value for both.TRANSCRIPT
Stories to Stories
@stuartcurran #storiestostories
Agency to Agilehttp://www.flickr.com/photos/9778048@N06/5854181266/
What Do Customers
Want?
Image by sleepy chan
Avoid Poor Decision Making
What Do We Have in Common?
http://www.flickr.com/photos/bellatrix6/3773105694/
Customer & UserTwo Kinds of Stories
Customer Stories
Customer Stories
"The film was incredible but the use of 3D was utterly pointless. Having said that, the massive glasses were useful for disguising my tears during the bit in the furnace. I think 3D technology is a horrible thing. This was confirmed for me during the trailers where literally every movie was an animated movie about an animal overcoming some sort of ridiculously contrived plight, but wait IT 'S IN FABULOUS 3D!!!
"And, also, when I went abroad in April, there was a Man City game against Arsenal and I wore my shirt to bed because I just thought, “We have to win this game,’ and we won. Arteta scored at 90 seconds, a minute, so that was good for us, but then we lost the next week to a team at the bottom of the division, so I wasn’t impressed either. So, it’s swings and roundabouts.
"It was the day of the royal wedding and having been stuck in all day watching the ceremony on TV, I was determined to get outside and join in the party. I called up one of my mates and he was keen to join. As I live in Brixton and he lives in Roehampton we decided to meet on middle turf, Putney - a place we also both know more than anywhere else in London. We found an exclusive pub down by the Thames and drank our next pint of lager with pride.... this one was for the royal couple!"
I researched the journey online and via my phone. Thankfully, it was very straightforward and I could memorise it - whenever I give my wife a Google map on my iPhone to navigate with, she presses the wrong button and gets annoyed that she doesn't understand how it works!
Customer Stories
Football
Cinema
FeatureFeature
Holiday
Going Out
User Stories
User Stories
As a... USERI want... GOAL So that... BENEFIT
http://www.flickr.com/photos/lwr/1788112624/
Combing & GroomingAnalysing & Optimising Stories
Combing for tasks
Grooming a BacklogGrooming a backlog
http://www.flickr.com/photos/vpickering/8050256513/
http://www.flickr.com/photos/leehaywood/5047795864/
Modelling & MappingOrganising Stories with Diagrams
Mental Model example by Indi Young
Mental Models
http://uxdesign.smashingmagazine.com/2012/04/23/mental-model-diagrams-cartoon/
Mental Models - the Comic
Building a mental model
Story Maps
© Jeff Patton, all rights reserved, www.AgileProductDesign.com
"Arranging user stories in the order you’ll build them doesn’t help me explain to
others what the system does."
Jeff Patton
Seven Samuraimanagement and planning tools
The Affinity Diagram
Idea Idea
Idea Idea
Group
Idea Idea
Idea Idea
Group
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Group
Mental Space
Task Group
Task Group Task Group Task Group
Task Group
Task
Task Task TaskTask
Task
Task
FeatureFeature FeatureFeatureFeature
Content Content ContentContentContent
Feature
Story
Story
Feature
Story
Story
Feature
Story
Feature
Story
Goal Goal
Story Story Story Story
Activity Activity Activity Activity Activity
Feature
Story
Story Story
The Story Wall
http://www.flickr.com/photos/distan/5144708015/
MoSCoW to M.V.P.Stories in Prioritisation & Planning
Mental Space
Task
Task Group
Task
Task Group
Task
Task Group
Task
Task Group
Task
Task
Task Group
Task
FeatureFeature FeatureFeatureFeature
Content Content ContentContentContent
MUST HAVE
SHOULD HAVE
COULD HAVE
WOULD BE NICE TO HAVE
Feature
StoryRelease 1
Activity Activity Activity
Story
Feature
Story
Story
Feature
Story
Feature
Story
Goal Goal
Story Story Story StoryRelease 2
Activity
TimePr
iority
Story Story
M.V.P.
"critical... to have the UX person heavily involved in
the prioritization of the back log. "
Jeff Gothelf
Testing & Learning Smarter Stories, Leaner Research
http://www.flickr.com/photos/zusician/5431935468/
"because customers don’t know what they want, it’s easy for entrepreneurs to delude themselves they are on the right path"
Eric Ries
Aligning Research & Delivery
SpacesGroups Activities
Goals
TasksStoriesFeatures
Features
Mental Model Story WallStory Map
Writing Better Stories
As a first time attendeeI want to find my way around So that I can relax and enjoy the conference
Just Enough Research
Just Enough Research
Social stories
Socialising Stories
Thanks to Daniel Eizans
Further Reading - Articles
• Mental Models: Aligning Design Strategy with Human Behavior http://rosenfeldmedia.com/books/mental-models/
• UX BA Collaborative Workflowhttp://blog.nanchu.me/post/44833999380/ux-ba-collaborative-workflow
• The new user story backlog is a maphttp://www.agileproductdesign.com/blog/the_new_backlog.html
• Mental Modeling For Content Workhttp://danieleizans.com/2011/11/mental-modeling-for-content-work-an-introduction/
Further Reading - Books
